NETWORK : SAFECONNECT UPGRADE- Monday March 14, 9pm-2am

REASON FOR IMPACT:

Upgrade SafeConnect Network Access Control (NAC) to the latest software version. The upgrade will provide additional capabilities, security updates, and increased functionality between the NAC and Apple devices.

ADDITIONAL INFORMATION:

• Network access on campus will be disrupted during maintenance window.
• Internet connectivity will be affected.
• External VPN access to campus resources may be affected.

·         Phone service may be affected.

• Thank you for your patience as we conduct this important work.
• For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

NETWORK : ISP Demand Maintenance (External Phone Service) – Friday February 25, 11pm-6am

REASON FOR IMPACT:

Service provider will implement Demand maintenance to perform a mandated fiber relocation.

Your service(s) are protected and will experience switch hits when network traffic is moved to protection paths for this event.

ADDITIONAL INFORMATION:

• Phone service to off campus numbers may have short periods of interruption during maintenance window.
• Internal, on-campus, phone service will not be affected. Calls between campus phones will remain up during maintenance window.
• Internet connectivity will not be affected.
• External VPN access to campus resources will not be affected.
• Thank you for your patience as we conduct this important work.
• For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

NETWORK : Campus Wi-Fi Maintenance-Sunday February 13, 5am-9am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be updating firmware across the Wi-Fi network.

ADDITIONAL INFORMATION:

• Updating Aruba Wireless controller and access point firmware
• Campus Wi-Fi and external access will be intermittent for short periods of time (approximately 15-30 minutes at a time) during the maintenance window.
• Internal wired on-campus services such as phones, the data network and access to university resources will not be affected on campus
• External VPN access to campus resources will not be affected.
• Thank you for your patience as we conduct this important work.
• For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

NETWORK : Campus VPN and Wi-Fi Maintenance-Sunday February 6, 5am-9am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be implementing changes to the university VPN and updating firmware across the Wi-Fi network. VPN changes will be made to offer greater protection for remote users. When connected to vpn.pugetsound.edu, all traffic will now be encrypted. Previously, this was configured for traffic only to specific university resources. If you are working from home and connected to VPN, please note that you will not be able to connect to other devices on your home network (e.g. personal printers). Please contact the Service Desk if you have questions or visit the webpage for more info about the university VPN.

ADDITIONAL INFORMATION:

• Changing VPN tunnel type from partial to full.
• Updating Aruba Wireless controller and access point firmware
• Campus Wi-Fi and external access will be intermittent for short periods of time (approximately 15-30 minutes at a time) during the maintenance window.
• External access to services such as VPN (Global Protect), vDesk access, university hosted websites and university resources will be intermittent for short periods.
• Internal wired on-campus services such as phones, the data network and access to university resources will not be affected on campus
• Thank you for your patience as we conduct this important work.
• For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

NETWORK : Campus VPN and Wi-Fi Maintenance-Sunday February 6, 5am-9am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be implementing changes to the university VPN and updating firmware across the Wi-Fi network. VPN changes will be made to offer greater protection for remote users. When connected to vpn.pugetsound.edu, all traffic will now be encrypted. Previously, this was configured for traffic only to specific university resources. If you are working from home and connected to VPN, please note that you will not be able to connect to other devices on your home network (e.g. personal printers). Please contact the Service Desk if you have questions or visit the webpage for more info about the university VPN.

ADDITIONAL INFORMATION:

• Changing VPN tunnel type from partial to full.
• Updating Aruba Wireless controller and access point firmware
• Campus Wi-Fi and external access will be intermittent for short periods of time (approximately 15-30 minutes at a time) during the maintenance window.
• External access to services such as VPN (Global Protect), vDesk access, university hosted websites and university resources will be intermittent for short periods.
• Internal wired on-campus services such as phones, the data network and access to university resources will not be affected on campus
• Thank you for your patience as we conduct this important work.
• For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Unplanned Interruptions

Friday, January 14, 2022 from 10 a.m.-ongoing

SYSTEMS IMPACTED: We are experiencing unplanned issues with the following systems:  

Email to external addresses

Login to Puget Sound Systems

Okta

vDesk

Various Puget Sound systems and applications

REASON FOR IMPACT: Investigating network issues impacting services.

ADDITIONAL INFORMATION:

·      Thank you for your patience as we work to resolve these issues.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: DNS and AD slowness

Friday Janurary 14 at 11:00 AM – 11:30 AM

We are seeing some slow response times from 2 of our DNS servers and will be restarting them in an effort to resolve the issue.  Users may be impacted for logins temporarily.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, January 9, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.