[RESOLVED] Puget Sound Webmail Unavailable

[Updated] Webmail access has been restored for all Puget Sound e-mailers. The outage only affected a portion of the Exchange users. All email services are fully restore and functional.

After patch maintenance it was discovered that OWA access was unavailable. Microsoft has been called and a ticket has been opened. Services will be returned to normal as soon as possible.

Viawarp IP Change (VLAN 98 to 198)

Viawarp, a credit card processing system, is the last production system using VLAN98 and this needs to change for future use of this VLAN and for implementation of new features on VMware.

The IP on Viawarp was changed this morning from 5:30-6am from to

Server StHelens Move to Wyatt – 1/24-1/25/2011

Starting Monday, 1/24/2011 at 8am, TS will being migrating the sthelens server from McIntyre to Wyatt.  This move is required in order to provide redundancy and disaster recovery capabilities for our most important database services.

For the duration of Monday and Tuesday, January 24th and 25th, sthelens will be offline for this change.

The impact of this change is that should a production database fail, it will need to be manually restored in place, versus switching to sthelens, a relatively small risk.

Cascade Release 11.2 – 02.09.2011

Cascade Release 11.2 was installed on February 9, 2011. This release included the following features and fixes:

  • Financial Aid award model changes
  • Add Student Cell Phone Numbers to Everbridge Upload (CAS-164)
  • Advisor e-mail fix (CAS-170)
  • Cascade Alert updates (CAS-100)
  • User Account Provisioning fixes (PR-6, PR-8, PR-27)
  • Enrollment Manager fixes (EM-8, EM-12, EM-24)

[Complete] Production Maintenance Window 1/30/2011 from 8:00 AM to Noon

Updated at 11:27am 1/30/2011:  All maintenance complete.

The next production maintenance window is Sunday, January 30th, from 8:00 AM to noon.

From 8:00 AM to noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Database Applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Personal and departmental file shares (on Alexandria and Merlin2)

[Complete] Pre-Production Maintenance 1/20 from 5:00 AM to 9:00 AM

On Thursday January 20th from 5:00 AM – 9:00 AM the following pre-production servers may be unavailable due to maintenance:
Furthermore, Oracle systems may be unavailable starting at 5:00 AM:
OAS on hope and deactur
Oracle Forms on Fidalgo

Domain Controller & DHCP Server Maintenance

Completion of the DHCP Server Maintenance will occur 01/11/11 from 5:30 AM to 6:30 AM. We expect no disruption in service.

Domain Controller & DHCP Server Maintenance will occur on 01/06/11 from 5:30 AM to 6:30 AM

From 5:30 AM to 6:30 AM, Domain Controller & DHCP services are expected to be fully available during maintenance.