Maintenance work for today is complete. All services have been restored.
Webmail is down due to some network problems. We are working on the issue and hope to be back up by Noon. The underlying Exchange infrastructure is not affected, so email through Outlook is working fine.
The source of the problem was found and corrected at about 11:45 AM
As part of the monthly maintenance this morning, updates to the university’s core router were applied. This resulted in a short campuswide network outage (all services) at about 8:30 AM. This was expected, and the outage was about 3 minutes. Network service was restored as expected, and this phase of the maintenance is now complete.
Maintenance will now continue with database systems.
Previously, some uids (usernames) in our ldap directories were stored in upper case while others were lower case. This inconsistency complicated certain operations.
On 3/17/2010 shortly after 11am, 7712 of the 14617 entries were changed to lower case.
The few situations affected have been handled, and individual users should not notice any effect of this change.
The next production maintenance window is on Sunday, March 28th, from 8:00 AM to noon.
From 8:00 AM to 9:30 AM all services may be off-line intermittently due to network upgrades, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Web services (including www.pugetsound.edu and cs.pugetsound.edu)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
Please note that Database Applications may continue to be unavailable until noon.
CascadeDev (ridge) data was refreshed yesterday. Here are the details:
Age of data copied: 3/14/2010 10:00 pm
Refresh started: 3/15/2010 1 pm
Refresh completed: 3/16/2010 1:30 am
Cascade Web has been intermittently unavailable this morning. Technology Services is researching the problem and will resolve just as soon as possible.
Implemented Data Guard database on Famis successfully, but failed on Basis due to 10.2.0.3 bug. Need to patch Basis home and retry.
A few wireless connection issues have been observed. We observed an issue that has been resolved. If you experienced some occational problems connecting to the wireless, that problem should now be resolved.
Cascade Release 10.4 is planned for April 14, 2010. This release will include the following features and fixes:
- Ability for Cascade Web users to link from the Cascade Web Course Offerings page to textbook information as required by regulation.
- Ability to charge course fees by grade option as required to support university fee structure.
- Ability for students to charge textbooks to their student accounts as required by university policy.
- Transfer of current and disable future use of Residential Deposits to align with university fee structure.
- DROPPED: Fix Online Degree Progress Report error for associated course.
[Updated 10:46 AM] Telephone service was restored at 10:45 AM.
[Updated 9:08 AM] Our telephone provider, Integra Telecom, has informed us that this outage is part of a Tacoma-wide outage on parts of Click!’s network. Click! does not yet have a timeline for restoration of service.
Telephone calls into and out of campus have not been working since about 5:00 AM this morning. This appears to be a telephone provider problem. Our telephone service provider (Integra Telecom) has been contacted, and they are working to restore service as quickly as possible.
Update at 4:55 PM on 4/9/10: Some issues still remain (same as on 3/16); we are working to quickly implement a new anti-spam system to resolve these issues. Look for a communication in early summer on the new system!
Update at 11:30 AM on 3/16/10: Most issues have subsided, however daily digest e-mails still have some problems. Some users do not see all received spam e-mail in their daily quarantine message. If you experience this issue, please visit the quarantine to see all your messages. If you have other questions or concerns please contact the Service Desk at X8585.
Update at 3:30PM on 3/5/10: We continue to see scattered issues with PureMessage, however we believe the primary issue with the system is corrected. While we expect new messages to be handled correctly in the system, messages received prior to today may need special treatment. If you need access to a message unavailable in your quarantine, please contact the Service Desk at x8585 or email@example.com.
Users are experiencing the following issue with our Sophos PureMessage system (spam protection):
- Some users are unable to release or delete some or all messages in their quarantine
- Some users cannot see all of their quarantined messages
- Some users receive a “Daily Quarantined” email that contains messages they cannot see or manipulate in their quarantine
Many campus e-mail accounts experienced login problems and messages being returned as undeliverable between 10:50 and 11:25 AM this morning. The problem has been resolved and root cause is being investigated.