Campus Printing Issues 05/19/2017

TS is currently troubleshooting a network issue that has caused some campus printing problems (e.g. you receive a printing error or your computer shows the printer as “Offline” even though the printer itself is on and ready). We’re working to resolve this as quickly as possible. For more information please contact the Service Desk at 253-879-8585.

Campus Systems Unavailable Due to Scheduled Maintenance 05/21/2017 [completed]

[updated 05/21/2017 9:30 a.m.] Our scheduled maintenance has been completed.

[original] Production server patch maintenance is scheduled for Sunday, May 21st, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

vDesk Outage – 05/12/17 [RESOLVED]

1:20p – The vDesk environment is available. Thank you for your patience.

10:23a – We are experiencing an issue with our vDesk environment that is preventing people from accessing any of the vDesk clients/ resources. We are working with the vendor to resolve this issue as quickly as possible. If you would like notification when vDesk is available again, please contact the Service Desk at 253-879-8585.

vDesk Maintenance 5/10/17 [UPDATE] Completed

We will be performing some maintenance on vDesk tonight beginning at 8:00 PM.  vDesk will be unavailable for about an hour during this time.

The Maintenance window time has been moved to 7:00 AM 5/11/17

vDesk maintenance is complete and the environment is back online and functioning.

vDesk Maintenance 5/9/17 [UPDATED]

We will be performing some maintenance on vDesk tonight starting at 8:00 PM.  vDesk will be unavailable for about an hour and anyone logged in at that time will be logged out automatically.


vDesk maintenance has been postponed, I will add a new post when it is rescheduled.

SafeConnect Access Issue – 05/01/2017 [Resolved]

Update: SafeConnect has been fully updated.  Thank you for your patience.

Update: Per SafeConnect’s recommendation they are performing an additional upgrade.  While this is happening access to the SafeConnect dashboard will be limited.

Update: The web service was unresponsive.  SafeConnect restarted the web service and all is well now.

We are having issues accessing the SafeConnect administration page.  The cause is unknown but may be related to the upgrade that took place on Friday.

Updates to follow.
Thank you!