Password Synchronization is here! You can now synchronize your password across many Puget Sound applications by changing your password in Cascade Web, Webmail/e-mail or Windows. Learn more at http://www.ups.edu/pssync.xml.
Monthly Archives: March 2009
[resolved] Application Servers Dev and Test not responding
The Oracle listener on Albert stopped functioning 3/26/2009 around 9:15 or 9:30am, which caused all Oracle databases on the machine to stop responding.
This affected development and test application servers. Specifically Registrar staff testing was interrupted. No production services were affected.
The listener was bounced and service restored after about 20-30 minutes.
Cascade Web minor improvements installed
The following minor changes were installed 3/25/2009 10:30am, with no disruption:
- Cascade Home page now includes “Technical Problems” link
- Password Change page now includes buttons when using tab key to navigate
- Typo in error message was fixed
- Format of initial password was changed so it includes mixed case instead of symbol
[Completed] Brief Cascade Web Disruption 3/25/09 at 5:30 AM
To support Banner Single Sign On, minor software updates will be installed during our normal maintenance window on Wednesday, 3/25/09, between 5:30 and 6:00 AM. The service disruption to Cascade Web will last only a few minutes.
[Completed] VPN License Upgrade 3/24/09
The authorized license count for our new Cisco ASA Anyconnect VPN client has been updated from 2 to 25 simultaneous users.
[Resolved] VPN connections unavailable 3/24/09
Due to configuration errors at the Internet Service Provider (Integra Telecom), VPN connections were not working from 6:00 to 7:20 AM. The VPN has been restored.
Emergency Power Repairs are complete 3/21/2009
The emergency power repairs have been completed, and all systems have been restored to normal.
Increased Connection Limits – Cascade Web
In response to yesterday’s Cascade Web problem, the following changes were made to the production Application Server (As10gr2p) to accommodate increased connections due to ViewsFlash deployment.
- MaxClient 500 (from 150) on Http Server
- LoadLImit 200 (from 100) on WebCache
Firefox can now access Discoverer and ViewsFlash
The value of mod_osso_url in the production application server was changed from “https://cascade.ups.edu:443” to “https://cascade.ups.edu”.
This fixes the problem where ViewsFlash or Discoverer could not be accessed via Firefox. (A space appeared at the end of the url.)
We tested the new configuration, using Firefox to directly access ViewsFlash, Discoverer, Portal, Cascade Web, and oiddas.
Single Sign-On Fixed for Portal and Discoverer
The maximum SSO session duration value (not the inactivity timeout) had previously been set incorrectly to 0.5 hours, which was treated as 0, preventing the SSO cookie from maintaining a session.
This value was set to the normal value of 8 hours.
[Completed] ResNet Bandwidth Upgrade 3/24/09
[Update 3/24/09 6:00 AM] The bandwidth upgrade on the ResNet Internet connection is complete. ResNet now has a 100 Mbps connection to the Internet. Enjoy!
On Tuesday morning, 3/24/09, from 5:30 AM to 6:00 AM the Internet connection for the college’s residential network will be upgraded from 45 Mbps to 100 Mbps (a two-fold increase). The Resnet Internet connection will be unavailable during this time.
The upgraded connection will feature not only a 100 Mbps bandwidth, but also a new traffic shaping model, based on bandwidth, rather than type of traffic. This should reduce many of the application problems we have seen over the past few years.
[Complete] Multiple Services affected by emergency electrical work 3/21/09
[Update 3/21/09 10:13 AM] The emergency power repairs have been completed, and all systems have been restored to normal.
Due to emergency electrical work in the server room, the following services will be unavailable from 8:00 AM to 1:00 PM Saturday, 3/21/09:
• itech.ups.edu Web site
• ASUPS Web server and file server
• Sophos PureMessage quarantine Web site (mail delivery will be unaffected)
• Kronos server (electronic time cards)
[Completed] FAMIS unavailable due to upgrade 3/20 to 3/21/09
[Update 3/21/09 1:30 PM] The Famis upgrade was successfully complete and has been fully tested. Famis services have returned to full operation.
FAMIS, the Facilities Services database, will be upgraded on March 20th and 21st. FAMIS will be unavailable beginning at 4:30 PM on Friday, March 20, and will be available by 5:00 PM on Saturday, March 21.
[Resolved] Cascade Web application server is unavailable
[Update 3/19/09 4:20 PM] Services have been restored. The application services were stopped and restarted. Root cause analysis in underway.
The application server that hosts Cascade is currently unavailable. Other services impacted are Cascade, Portal, Discoverer, CRM, and Views Flash Survey. TS is aware of the problem and it is being investigated.
Successful test of changing CA on production integration server
3/19/2009 11:30am – 12:30pm
Pavan and Jeff disabled the sync profiles and stopped the integration and directory servers on whidbey to install the 1024-bit certificates from rapidssl. We started the servers and enabled the sync profiles, then verified that a change to displayname in OID synced to AD and a password change in AD synced to OID.
We then reversed the process to re-install the previously functioning verisign certificates, and verified that the sync was again working successfully.