[resolved] Application Servers Dev and Test not responding

The Oracle listener on Albert stopped functioning 3/26/2009 around 9:15 or 9:30am, which caused all Oracle databases on the machine to stop responding.

This affected development and test application servers. Specifically Registrar staff testing was interrupted. No production services were affected.

The listener was bounced and service restored after about 20-30 minutes.

Cascade Web minor improvements installed

The following minor changes were installed 3/25/2009 10:30am, with no disruption:

  • Cascade Home page now includes “Technical Problems” link
  • Password Change page now includes buttons when using tab key to navigate
  • Typo in error message was fixed
  • Format of initial password was changed so it includes mixed case instead of symbol

Firefox can now access Discoverer and ViewsFlash

The value of mod_osso_url in the production application server was changed from “https://cascade.ups.edu:443” to “https://cascade.ups.edu”.

This fixes the problem where ViewsFlash or Discoverer could not be accessed via Firefox. (A space appeared at the end of the url.)

We tested the new configuration, using Firefox to directly access ViewsFlash, Discoverer, Portal, Cascade Web, and oiddas.

[Completed] ResNet Bandwidth Upgrade 3/24/09

[Update 3/24/09 6:00 AM] The bandwidth upgrade on the ResNet Internet connection is complete. ResNet now has a 100 Mbps connection to the Internet. Enjoy!

On Tuesday morning, 3/24/09, from 5:30 AM to 6:00 AM the Internet connection for the college’s residential network will be upgraded from 45 Mbps to 100 Mbps (a two-fold increase). The Resnet Internet connection will be unavailable during this time.

The upgraded connection will feature not only a 100 Mbps bandwidth, but also a new traffic shaping model, based on bandwidth, rather than type of traffic. This should reduce many of the application problems we have seen over the past few years.

[Complete] Multiple Services affected by emergency electrical work 3/21/09

[Update 3/21/09 10:13 AM] The emergency power repairs have been completed, and all systems have been restored to normal.

Due to emergency electrical work in the server room, the following services will be unavailable from 8:00 AM to 1:00 PM Saturday, 3/21/09:

• Moodle
• itech.ups.edu Web site
• ASUPS Web server and file server
• Sophos PureMessage quarantine Web site (mail delivery will be unaffected)
• Kronos server (electronic time cards)

[Resolved] Cascade Web application server is unavailable

[Update 3/19/09 4:20 PM] Services have been restored. The application services were stopped and restarted. Root cause analysis in underway.

The application server that hosts Cascade is currently unavailable. Other services impacted are Cascade, Portal, Discoverer, CRM, and Views Flash Survey. TS is aware of the problem and it is being investigated.

Successful test of changing CA on production integration server

3/19/2009 11:30am – 12:30pm
Pavan and Jeff disabled the sync profiles and stopped the integration and directory servers on whidbey to install the 1024-bit certificates from rapidssl. We started the servers and enabled the sync profiles, then verified that a change to displayname in OID synced to AD and a password change in AD synced to OID.

We then reversed the process to re-install the previously functioning verisign certificates, and verified that the sync was again working successfully.