Author Archives: fofchan

{PUGETSOUND NETWORK}: Emergency Firewall Reboot, Friday April 12, 5:00 p.m. – 5:30 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

  • Friday, April 12, 2024 | 5:00 p.m. – 5:30 p.m. [COMPLETE]

REASON FOR MAINTENANCE:

  • TS will be rebooting our network security appliances (firewalls) to apply a mitigation for a critical severity vulnerability affecting GlobalProtect.

  • The vendor states that fixes for this critical vulnerability are in development and are expected to be released by April 14, 2024. TS does not know the exact timing of when this will be made available. 

 

WHAT YOU SHOULD KNOW:

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

  • Prior to April 15, TS expects to perform a firmware update as soon as possible pending the vendor’s release of a new version to fix the vulnerability. This work will be done without additional communication and will only take place between the hours of 12 a.m. and 6 a.m.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Emergency Firewall Reboot, Friday April 12, 5:00 p.m. – 5:30 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

  • Friday, April 12, 2024 | 5:00 p.m. – 5:30 p.m.

REASON FOR MAINTENANCE:

  • TS will be rebooting our network security appliances (firewalls) to apply a mitigation for a critical severity vulnerability affecting GlobalProtect.

  • The vendor states that fixes for this critical vulnerability are in development and are expected to be released by April 14, 2024. TS does not know the exact timing of when this will be made available. 

 

WHAT YOU SHOULD KNOW:

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

  • Prior to April 15, TS expects to perform a firmware update as soon as possible pending the vendor’s release of a new version to fix the vulnerability. This work will be done without additional communication and will only take place between the hours of 12 a.m. and 6 a.m.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{ZOOM}: Planned Changes, Wednesday, March 27 | 7:30 a.m. – 9:00 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Updates to User Attributes and Password Requirements

Wednesday, March 27 | 7:30 a.m. – 9:00 a.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • TS will modify the existing Okta/Zoom integration to send and update display names. 

  • TS will begin using a unique attribute instead of email address to match accounts in the Okta/Zoom integration. 

  • TS will update the Zoom password complexity requirements.

REASON FOR MAINTENANCE:

  • Zoom currently receives first/last name updates. However, the display name attribute is not mapped in the integration and therefore does not receive updates. Sending display names will ensure that a campus member’s current chosen name is shown in their Zoom profile and will remove the need for manual edits in Zoom if a chosen name is updated in myPugetSound. 

  • Email addresses are currently used as the unique attribute in Zoom. This change will prevent duplicate accounts from being created and better preserve chat/phone/meeting information if someone undergoes a username change.

  • Setting password complexity requirements will better protect accounts logging in with email and Zoom password, as opposed to single sign-on (SSO) or Google, and will provide consistency with the complexity requirements outlined in the password policy.

 

WHAT YOU SHOULD KNOW:

  • No outage or interruption to any Zoom services is expected. 

  • If you previously included pronouns in your Zoom display name instead of using Zoom’s pronoun feature, you may want to update your Zoom profile since the display name field will be overwritten with your chosen name. You can add pronouns to your Zoom profile and choose how you would like to share your pronouns. Please see this article for more information. 

  • You will still be able to rename yourself in Zoom meetings. 

  • Updated password requirements will be enforced when you change your Zoom password. For the majority of campus members, this will have no impact as TS recommends logging into Zoom with SSO through login.pugetsound.edu with “pugetsound-edu” as the company domain. 

  • After the conclusion of the spring term, TS plans to require SSO to log in to Zoom, with the exception of certain accounts. More information and timing of the change will be communicated at a later date. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{ZOOM}: Planned Changes, Wednesday, March 27 | 7:30 a.m. – 9:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Updates to User Attributes and Password Requirements

Wednesday, March 27 | 7:30 a.m. – 9:00 a.m.

SYSTEMS IMPACTED: 

  • TS will modify the existing Okta/Zoom integration to send and update display names. 

  • TS will begin using a unique attribute instead of email address to match accounts in the Okta/Zoom integration. 

  • TS will update the Zoom password complexity requirements.

REASON FOR MAINTENANCE:

  • Zoom currently receives first/last name updates. However, the display name attribute is not mapped in the integration and therefore does not receive updates. Sending display names will ensure that a campus member’s current chosen name is shown in their Zoom profile and will remove the need for manual edits in Zoom if a chosen name is updated in myPugetSound. 

  • Email addresses are currently used as the unique attribute in Zoom. This change will prevent duplicate accounts from being created and better preserve chat/phone/meeting information if someone undergoes a username change.

  • Setting password complexity requirements will better protect accounts logging in with email and Zoom password, as opposed to single sign-on (SSO) or Google, and will provide consistency with the complexity requirements outlined in the password policy.

 

WHAT YOU SHOULD KNOW:

  • No outage or interruption to any Zoom services is expected. 

  • If you previously included pronouns in your Zoom display name instead of using Zoom’s pronoun feature, you may want to update your Zoom profile since the display name field will be overwritten with your chosen name. You can add pronouns to your Zoom profile and choose how you would like to share your pronouns. Please see this article for more information. 

  • You will still be able to rename yourself in Zoom meetings. 

  • Updated password requirements will be enforced when you change your Zoom password. For the majority of campus members, this will have no impact as TS recommends logging into Zoom with SSO through login.pugetsound.edu with “pugetsound-edu” as the company domain. 

  • After the conclusion of the spring term, TS plans to require SSO to log in to Zoom, with the exception of certain accounts. More information and timing of the change will be communicated at a later date. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Thursday, Feb 15, 5:00 a.m. – 6:00 a.m. – [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

  • Thursday, February 15 | 5 a.m. –  6 a.m. [COMPLETE]

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • Security Services will remain reachable at 253-879-3311 during this time.

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Thursday, Feb 15, 5:00 a.m. – 6:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

  • Thursday, February 15 | 5 a.m. –  6 a.m.

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • Security Services will remain reachable at 253-879-3311 during this time.

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{FIREWALL, NETWORK, WIFI, PHONES} Planned Campus Maintenance – Thu 2/8 5 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as we make routing changes to our firewall and internal network.

Firewall, Network, WiFi, Phones, Internet: On Campus Network Maintenance

Thursday, February 8 | 5 a.m. –  7 a.m.

WHAT YOU SHOULD KNOW: 

  • Internet access will be intermittently unavailable as routing changes are implemented.

  • Systems requiring Internet connectivity on the Puget Sound campus, such as phones, will be intermittently unavailable.

  • Blue emergency towers will be intermittently unavailable during the maintenance window.

  • Outages are expected to last no more than a few minutes.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance – Wednesday 1/17/24 7:00 a.m. – 7:30 a.m. – COMPLETE

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

UPDATE 1/12/2024

  • This work has been rescheduled to Wednesday, January 17, from 7 a.m. – 7:30 a.m. As a reminder, all campus systems are expected to remain available and uninterrupted during this time.


UPDATE 12/19/2023:

  • This work has been postponed due to the availability of our vendor partner. The work will be rescheduled for early next year and we will communicate the new date and time once it is determined. Thank you for your understanding.


Dear members of the Puget Sound community,

Technology Services (TS) will be performing scheduled maintenance on our network security devices. No outage or interruption to services are expected. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Configuration Updates

Wednesday, January 17 | 7 a.m. – 7:30 a.m. – COMPLETE

WHAT YOU SHOULD KNOW: 

  • All campus network connectivity and hosted systems should remain available.

  • As we continue to transition the university to a more modern network, TS will be changing configurations on our network security devices (firewalls) in preparation for future work.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance – Wednesday 1/17/24 7:00 a.m. – 7:30 a.m. – NEW DATE

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

UPDATE 1/12/2024

  • This work has been rescheduled to Wednesday, January 17, from 7 a.m. – 7:30 a.m. As a reminder, all campus systems are expected to remain available and uninterrupted during this time.


UPDATE 12/19/2023:

  • This work has been postponed due to the availability of our vendor partner. The work will be rescheduled for early next year and we will communicate the new date and time once it is determined. Thank you for your understanding.


Dear members of the Puget Sound community,

Technology Services (TS) will be performing scheduled maintenance on our network security devices. No outage or interruption to services are expected. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Configuration Updates

Wednesday, January 17 | 7 a.m. – 7:30 a.m.

WHAT YOU SHOULD KNOW: 

  • All campus network connectivity and hosted systems should remain available.

  • As we continue to transition the university to a more modern network, TS will be changing configurations on our network security devices (firewalls) in preparation for future work.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance – Tuesday 12/19/23 5:00 p.m. – 5:30 p.m. – POSTPONED

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

UPDATE 12/19/2023:

  • This work has been postponed due to the availability of our vendor partner. The work will be rescheduled for early next year and we will communicate the new date and time once it is determined. Thank you for your understanding.


Dear members of the Puget Sound community,

Technology Services (TS) will be performing scheduled maintenance on our network security devices. No outage or interruption to services are expected. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Configuration Updates

Tuesday, December 19 | 5 p.m. – 5:30 p.m. – POSTPONED

WHAT YOU SHOULD KNOW: 

  • All campus network connectivity and hosted systems should remain available.

  • As we continue to transition the university to a more modern network, TS will be changing configurations on our network security devices (firewalls) in preparation for future work.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance – Tuesday 12/19/23 5:00 p.m. – 5:30 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) will be performing scheduled maintenance on our network security devices. No outage or interruption to services are expected. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Configuration Updates

Tuesday, December 19 | 5 p.m. – 5:30 p.m.

WHAT YOU SHOULD KNOW: 

  • All campus network connectivity and hosted systems should remain available.

  • As we continue to transition the university to a more modern network, TS will be changing configurations on our network security devices (firewalls) in preparation for future work.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tuesday, Oct 17, 6:00 a.m. – 6:30 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) will be performing critical network maintenance Tuesday October 17, 2023 from 6:00 a.m. – 6:30 a.m. [COMPLETE] Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Updates are required to address a high severity vulnerability. 

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tuesday, Oct 17, 6:00 a.m. – 6:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) will be performing critical network maintenance Tuesday October 17, 2023 from 6:00 a.m. – 6:30 a.m. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Updates are required to address a high severity vulnerability. 

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Maintenance – June 15, 8:30 p.m. – 9:30 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Thursday, June 15 @ 8:30 p.m. – 9:30 p.m. [COMPLETE]

UPDATE:

  • 6/15/2023 at 9:30 p.m. – The scheduled network maintenance is now complete. Please report any issues to the Technology Service Desk.

REASON FOR IMPACT:

Technology Services (TS) will be performing critical maintenance to our campus firewalls in order to improve the security of our network. A firewall is a network security device that controls network access and traffic flows. For continued network functionality, it is important to perform maintenance on this key infrastructure component and move its operation to supported hardware and software.

SYSTEMS IMPACTED: 

  • External access to systems hosted on campus, such as myPugetSound and network shares, will be unavailable. 

  • All other systems requiring network connectivity on the Puget Sound campus such as physical phones and printers will be unavailable.

  • GlobalProtect VPN will be unavailable. 

  • Inbound and outbound internet access (WiFi and Ethernet) will be unavailable during the maintenance window. 

 

ADDITIONAL INFORMATION:

  • Access to Canvas, email, Google Workspace, the university website (pugetsound.edu), and Zoom phone app will not be affected.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Maintenance – June 15, 8:30 p.m. – 11:30 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Thursday, June 15 @ 8:30 p.m. – 11:30 p.m.

REASON FOR IMPACT:

Technology Services (TS) will be performing critical maintenance to our campus firewalls in order to improve the security of our network. A firewall is a network security device that controls network access and traffic flows. For continued network functionality, it is important to perform maintenance on this key infrastructure component and move its operation to supported hardware and software.

SYSTEMS IMPACTED: 

  • External access to systems hosted on campus, such as myPugetSound and network shares, will be unavailable. 

  • All other systems requiring network connectivity on the Puget Sound campus such as physical phones and printers will be unavailable.

  • GlobalProtect VPN will be unavailable. 

  • Inbound and outbound internet access (WiFi and Ethernet) will be unavailable during the maintenance window. 

 

ADDITIONAL INFORMATION:

  • Access to Canvas, email, Google Workspace, the university website (pugetsound.edu), and Zoom phone app will not be affected.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu