Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Wednesday, May 27 | 7–8 a.m. [RESCHEDULED]

WHAT YOU SHOULD KNOW:

• The KACE Systems Management Appliance will be unavailable from both on-campus and off-campus during the maintenance window. 

• The ability to create, view, update, and manage tickets using kbox.pugetsound.edu will be unavailable during the maintenance window.

• Email-based ticket activity may be delayed during the maintenance window. We recommend submitting or replying to tickets after the maintenance is complete to avoid possible delivery delays.

• Because the IP address of the site will be changing, it is possible that your device may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• KACE Systems Management Appliance (kbox.pugetsound.edu) 

REASON FOR MAINTENANCE:

• TS will be moving the server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Faculty Websites (Computer Science, Economics, Mathematics, and Sound Writing): Planned Maintenance

Thursday, April 9 | 8:00 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

• Websites hosted on two web servers will be unavailable from both on-campus and off-campus during the maintenance window. 

• Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• All sites hosted on the two web servers including:

• archaeology.pugetsound.edu 

• buzzard.pugetsound.edu

• cs.pugetsound.edu 

• econ102txt.pugetsound.edu 

• econ301txt.pugetsound.edu 

• linear.pugetsound.edu

• math.pugetsound.edu

• mathcs.pugetsound.edu 

• openjava.pugetsound.edu 

• soundwriting.pugetsound.edu 

• storymap.pugetsound.edu 

REASON FOR MAINTENANCE:

• TS will be moving the servers hosting these websites into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

WordPress (Blogs): Planned Maintenance

Thursday, February 12 | 7:15 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

• Please ensure all changes are saved as a draft or published prior to the maintenance window. 

• The sites hosted on blogs.pugetsound.edu, edblogs.pugetsound.edu, and historyofeugenics.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

• Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• All sites hosted on blogs.pugetsound.edu 

• All sites hosted on edblogs.pugetsound.edu 

• All sites hosted on historyofeugenics.pugetsound.edu 

REASON FOR MAINTENANCE:

• TS will be moving the blogs server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Medial: Planned Maintenance

Thursday, February 5 | 7:15 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

• Medial will be unavailable from both on-campus and off-campus during the maintenance window. This includes embedded Medial content within Canvas. 

• Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing Medial after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• Medial 

REASON FOR MAINTENANCE:

• TS is making a vendor-recommended change in order to resolve a Chrome browser compatibility issue with embedded Medial iFrame content within Canvas. 

• TS will be moving the Medial server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) will be performing scheduled maintenance on our network security devices. No outage or interruption to services are expected. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Configuration Updates

Wednesday, February 4 | 8:30 p.m. – 9:30 p.m.

Thursday, February 5 | 8:30 p.m. – 9:30 p.m.

Monday, February 9 | 10 p.m. – 11 p.m.

Wednesday, February 11 | 8:30 p.m. – 9:30 p.m.

WHAT YOU SHOULD KNOW:

• All campus network connectivity and hosted systems should remain available.

• No outage or interruption to services are expected.

• If you encounter an issue accessing an affected system from off-campus after the change, please report an issue. 

• If you manage an affected system and have questions or concerns prior to the change, please contact ts_infosec@pugetsound.edu. 

SYSTEMS IMPACTED: 

• See spreadsheet (university login required)

REASON FOR MAINTENANCE:

• To modernize security policies on the firewalls, TS will be making minor configuration updates to policies affecting incoming connections to publicly accessible systems hosted or redirected on-campus. 

• The changes are intended to continue allowing legitimate use cases, while reducing the risk of attacks. 

• Policies for affected systems will be modified over multiple days. Please refer to the spreadsheet for specific dates. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Emergency Maintenance

Thursday, January 15 | 10 p.m. – 11:59 p.m.

WHAT YOU SHOULD KNOW:

• During the maintenance window, impacted systems may experience brief network interruptions of a minute or two.

• Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

• Inbound and outbound internet access 

• GlobalProtect VPN 

• Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

• To ensure a secure, reliable computing environment, TS will be installing updates on our network security devices (firewalls) to address a high severity vulnerability.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu