Author Archives: fofchan

{MYPSAPPS}: Planned Maintenance, Wed, June 17, 7–8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPSApps: Planned Maintenance

Wednesday, June 17 | 7–8 a.m.

WHAT YOU SHOULD KNOW:

  • mypsapps.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

  • This maintenance does not affect myPugetSound.

  • Because the IP address of the web application will be changing, it is possible that systems may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the server hosting this web application into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MYPSAPPS}: Planned Maintenance, Wed, June 17, 7–8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPSApps: Planned Maintenance

Wednesday, June 17 | 7–8 a.m.

WHAT YOU SHOULD KNOW:

  • mypsapps.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

  • This maintenance does not affect myPugetSound.

  • Because the IP address of the web application will be changing, it is possible that systems may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the server hosting this web application into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS VPN}: GlobalProtect VPN Maintenance, Mon, Jun 8, 9:30–11:30 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

GlobalProtect VPN: Planned Maintenance

Monday, June 8 | 9:30–11:30 p.m.

WHAT YOU SHOULD KNOW:

  • If you are connected to vpn.pugetsound.edu during the maintenance window, your VPN session may be disconnected. Following the conclusion of the maintenance window, you may re-connect. 

  • For instructions on connecting to the campus VPN, please reference this support article.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To support network architecture improvements on campus, TS will be changing the IP address ranges used for the campus VPN. 

 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

[RESCHEDULED] {KACE TICKETING}: Planned Maintenance, Wed, May 27, 7–8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Wednesday, May 27 | 7–8 a.m. [RESCHEDULED]

WHAT YOU SHOULD KNOW:

  • The KACE Systems Management Appliance will be unavailable from both on-campus and off-campus during the maintenance window. 

  • The ability to create, view, update, and manage tickets using kbox.pugetsound.edu will be unavailable during the maintenance window.

  • Email-based ticket activity may be delayed during the maintenance window. We recommend submitting or replying to tickets after the maintenance is complete to avoid possible delivery delays.

  • Because the IP address of the site will be changing, it is possible that your device may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue, May 19, 7–8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, May 19 | 7–8 a.m.

WHAT YOU SHOULD KNOW:

  • The KACE Systems Management Appliance will be unavailable from both on-campus and off-campus during the maintenance window. 

  • The ability to create, view, update, and manage tickets using kbox.pugetsound.edu will be unavailable during the maintenance window.

  • Email-based ticket activity may be delayed during the maintenance window. We recommend submitting or replying to tickets after the maintenance is complete to avoid possible delivery delays.

  • Because the IP address of the site will be changing, it is possible that your device may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Firewall Maintenance, Wed, May 20, 6–8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, May 20 | 6–8 a.m.

WHAT YOU SHOULD KNOW:

  • No perceptible outage or interruption to services is expected.

  • If any unexpected outages to impacted systems occur during the maintenance window, they should last no more than a few minutes. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be installing updates on our network security devices (firewalls) to address several vulnerabilities.

 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MUSIC THEORY TEXTBOOK}: Planned Maintenance, Wed, May 13, 3–4 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Music Theory Textbook Website: Planned Maintenance

Wednesday, May 13 | 3–4 p.m.

WHAT YOU SHOULD KNOW:

  • The musictheory.pugetsound.edu website will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the server hosting this website into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{VANITY URLS}: Planned Maintenance, Thu, Apr 23, 8:00 a.m. – 10:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Vanity URLs: Planned Maintenance

Thursday, April 23 | 8:00 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • Website redirects from vanity URLs will be temporarily unavailable from both on-campus and off-campus during the maintenance window. 

  • The actual destination website that the vanity URL redirects to will remain available and can be accessed by going to the standard URL (listed below). 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

  • Website redirects from the following vanity URLs:

Vanity URL

Standard URL

25live.pugetsound.edu

https://25live.collegenet.com/pro/pugetsound

asups.pugetsound.edu

https://www.pugetsound.edu/associated-students-university-puget-sound

givenow.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/give-now

giveonline.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/make-your-gift-puget-sound

givethroughphonathon.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/gifts-puget-sound-phonathon

giveto.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/make-your-gift-puget-sound

loggersgive.pugetsound.edu

https://www.pugetsound.edu/loggers-give

makeagift.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/make-a-gift-to-puget-sound

my.pugetsound.edu

https://campus.pugetsound.edu

newstudents.pugetsound.edu

https://www.pugetsound.edu/welcome-new-loggers

tickets.pugetsound.edu

https://ups.universitytickets.com/

webmail.pugetsound.edu

https://mail.google.com/a/pugetsound.edu

REASON FOR MAINTENANCE:

  • TS will be updating the IP addresses associated with the vanity URLs into a dedicated network zone on the firewall. This improves network security by segregating public-facing services from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CS/ECON/MATH FACULTY WEBSITES}: Planned Maintenance, Thu, Apr 9, 8:00 a.m. – 10:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Faculty Websites (Computer Science, Economics, Mathematics, and Sound Writing): Planned Maintenance

Thursday, April 9 | 8:00 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • Websites hosted on two web servers will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the servers hosting these websites into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{TRAIL/WEBSPACE}: Planned Maintenance, Thu, Mar 26 8:00 a.m. – 10:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Trail & Webspace Websites: Planned Maintenance

Thursday, March 26 | 8:00 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • The trail.pugetsound.edu website and websites hosted on webspace.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the servers hosting these websites into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MEDIAL}: Planned Maintenance, Tue, Feb 17, 7:15 a.m. – 10:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Medial: Planned Maintenance

Tuesday, February 17 | 7:15 a.m. – 10:00 a.m. 

WHAT YOU SHOULD KNOW:

  • Update 2/16/2026 – TS will be attempting the changes again with vendor support.

  • Update 2/5/2026 9:30 a.m. – The changes were unsuccessful and the configurations have been rolled back to a previous state. The planned maintenance will be rescheduled for another date. Medial is available for use.  

  • Medial will be unavailable from both on-campus and off-campus during the maintenance window. This includes embedded Medial content within Canvas. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing Medial after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

  • Medial 

REASON FOR MAINTENANCE:

  • TS is making a vendor-recommended change in order to resolve a Chrome browser compatibility issue with embedded Medial iFrame content within Canvas. 

  • TS will be moving the Medial server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MEDIAL}: Planned Maintenance, Tue, Feb 17, 7:15 a.m. – 10:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Medial: Planned Maintenance

Tuesday, February 17 | 7:15 a.m. – 10:00 a.m. 

WHAT YOU SHOULD KNOW:

  • Update 2/16/2026 – TS will be attempting the changes again with vendor support.

  • Update 2/5/2026 9:30 a.m. – The changes were unsuccessful and the configurations have been rolled back to a previous state. The planned maintenance will be rescheduled for another date. Medial is available for use.  

  • Medial will be unavailable from both on-campus and off-campus during the maintenance window. This includes embedded Medial content within Canvas. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing Medial after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

  • Medial 

REASON FOR MAINTENANCE:

  • TS is making a vendor-recommended change in order to resolve a Chrome browser compatibility issue with embedded Medial iFrame content within Canvas. 

  • TS will be moving the Medial server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{BLOGS}: Planned Maintenance, Thu, Feb 12, 7:15 a.m. – 10:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

WordPress (Blogs): Planned Maintenance

Thursday, February 12 | 7:15 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • Please ensure all changes are saved as a draft or published prior to the maintenance window. 

  • The sites hosted on blogs.pugetsound.edu, edblogs.pugetsound.edu, and historyofeugenics.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the blogs server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

[TO BE RESCHEDULED] {MEDIAL}: Planned Maintenance, Thu, Feb 5, 7:15 a.m. – 10:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Medial: Planned Maintenance

Thursday, February 5 | 7:15 a.m. – 10:00 a.m. [TO BE RESCHEDULED]

WHAT YOU SHOULD KNOW:

  • Update 2/5/2026 9:30 a.m. – The changes were unsuccessful and the configurations have been rolled back to a previous state. The planned maintenance will be rescheduled for another date. Medial is available for use.  

  • Medial will be unavailable from both on-campus and off-campus during the maintenance window. This includes embedded Medial content within Canvas. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing Medial after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

  • Medial 

REASON FOR MAINTENANCE:

  • TS is making a vendor-recommended change in order to resolve a Chrome browser compatibility issue with embedded Medial iFrame content within Canvas. 

  • TS will be moving the Medial server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MEDIAL}: Planned Maintenance, Thu, Feb 5, 7:15 a.m. – 10:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Medial: Planned Maintenance

Thursday, February 5 | 7:15 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • Medial will be unavailable from both on-campus and off-campus during the maintenance window. This includes embedded Medial content within Canvas. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing Medial after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

  • Medial 

REASON FOR MAINTENANCE:

  • TS is making a vendor-recommended change in order to resolve a Chrome browser compatibility issue with embedded Medial iFrame content within Canvas. 

  • TS will be moving the Medial server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu