[Updated 5/06/2014 8:15 am] All email filtering is functioning normally at this time. Please feel free to contact the Technology Service Desk at 253.879.8585 if you have any questions. Thank you for your patience!
[Original] Some members of the campus community have reported receiving an increased number of junk email messages. Unfortunately, we are having an issue with Outlook and Outlook Web Access (Webmail) junk email filtering not functioning at the moment. While junk email is still being filtered on the email server, any local junk email settings or filtering that you may have set up in Outlook or Webmail are not being applied. We apologize for the inconvenience and are working to resolve this issue. If you have any questions, please contact the Technology Service Desk at 253.879.8585.
vDesk was unavailable today from about 11 a.m. to 1:15 p.m. due to a hardware issue. Service was restored at approximately 1:15 p.m.
[Updated 04/18/2014 12:45 pm] The maintenance is complete. Thank you!
[Original] PeopleSoft (Campus, HR, and Financials) will be unavailable due to emergency maintenance today, from 12:00pm – 1:00pm. We apologize for the inconvenience.
[Update – 9:27 p.m.] Cascade has returned to service after restart of the affected systems.
Cascade became unavailable tonight at about 7:30 p.m. TS staff are aware of and working on the problem now. Cascade will be available later tonight, hopefully in about an hour.
We appreciate your patience.
[Updated 4/17/2014 3:30 pm] The last remaining issue with Puget Sound hosted list-servs has been resolved! All email delivery has been restored. Thank you very much for your patience while we’ve worked through all of these issues.
[Updated 4/17/2014 10:00 am] Most email delivery issues have been resolved. We are working on resolving one last issue with Puget Sound hosted list-servs. There may be delivery delays with email from Puget Sound list-servs this morning while work is in progress. Please contact the Technology Service Desk at 253.879.8585 if you have any questions or concerns. Thank you!
[Updated 4/15/2014 8:00 am] There may be intermittent delays with email delivery while additional troubleshooting is performed today. We appreciate your patience as we work to resolve this issue.
[Updated 4/14/2014 6:00 pm] Email delivery to and from external (non-Puget Sound email addresses) has been restored! There still may be a delay with Puget Sound hosted listservs, and we will work to resolve that next. We apologize for the inconvenience.
[Updated 4/14/2014 3:30 pm] The issue with MachForms is resolved! We are still working to resolve the initial issue with email delivery. Thank you for your patience!
[Updated 4/14/2014 3:00 pm] We have also discovered that MachForms are also affected by our email issue. We appreciate your patience as we work to resolve this as quickly as possible.
[Original] Members of the campus community have reported difficulties with receiving email from external (non-Puget Sound) email addresses. This is related to the server maintenance and resulting delivery interruptions from yesterday. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
Mail delivery to and from the Internet during the evening of Sunday, 4/13 suffered several interruptions due to maintenance on email services. Delivery should be back to normal now, but we are still tracking the situation.
Thank you for your patience.
Most Puget Sound technology systems including, but not limited to, Cascade, PeopleSoft, Moodle, Mahara, Webmail, and the university’s blog server were not affected by Heartbleed, the serious vulnerability in OpenSSL that has been in the news over recent days.
Technology Services has applied updates to wireless controllers and the university’s web server to address the few areas possibly affected by Heartbleed. We are only recommending a change of Puget Sound password for those users of the university’s content management system (CMS) who have logged into the web server from an Internet connection outside the university’s network. All other users do not need to change their passwords unless they feel inclined to do so as an added precaution.
For questions or assistance, please contact the Technology Service Desk at 253.879.8585 or email@example.com.
[Updated 4/11/14] The work was completed at 5:00 a.m. and service was restored.
[Original] The wireless network will be intermittently unavailable on Friday, April 11, from 4:00 to 5:00 a.m. as we perform necessary maintenance. Thank you for your patience!
[Updated 04/13/2014 9:20 a.m.] Maintenance is completed.
[Original] Due to scheduled maintenance, PeopleSoft and Cascade will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, April 13. An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!