{myPugetSound} Planned Maintenance – Mon 4/23 @ 8 p.m.-11 p.m.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Planned Maintenance

Monday, April 23 from 8:00 p.m.-11:00 p.m.

SYSTEM(S) IMPACTED: myPugetSound will be unavailable during the maintenance window.

REASON FOR IMPACT: myPugetSound will be updated to provide users with a better experience when logging in on mobile devices.

ADDITIONAL INFORMATION:

  • During the maintenance window myPugetSound will be unavailable and users will be directed to the Service Announcement.
  • All other PeopleSoft Systems will be available.
  • For information on new features and updates to myPugetSound visit the project webpage
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

PeopleSoft Maintenance: Friday July 7th @ 6pm – Sunday July 9th {Campus, myPugetSound} [COMPLETE]

[UPDATE 07/09/17 8:30PM] The scheduled maintenance is complete.

[UPDATE 07/07/17 5:30PM] The scheduled maintenance has begun.

[Original] This is an announcement from Technology Services about an upcoming scheduled PeopleSoft outage. Please see details below. We will add to this post when updates become available. 

  • Systems Impacted: Web access to myPugetSound and PeopleSoft Campus
  • Dates: Friday July 7th @ 6pm  – Sunday July 9th
  • Reason for Impact: TS is upgrading our PeopleSoft Campus environment from 9.0 to 9.2
  • Additional Information: These systems may be intermittently unavailable Monday, July 10th during Day 1 support

Please contact TS-PMO@pugetsound.edu if you have any questions

[RESOLVED] MyPugetSound and PeopleSoft Campus is Down (6/30/17)

[RESOLVED] PeopleSoft Campus and myPugetSound are back up and running.

______________

Users have reported that they are experiencing issues logging into or running processes in myPugetSound and PeopleSoft Campus.

We apologize for the inconvenience and are working to resolve the issue as quickly as possible. Please contact the Technology Service Desk at servicedesk@pugetsound.edu or 253-879-8585 if you have any questions.

PeopleSoft Planned Outage: myPugetSound, PeopleSoft Campus Friday July 7th 6pm – Sunday July 9th

This is an announcement from Technology Services about an upcoming scheduled PeopleSoft outage. Please see details below. We will add to this post when updates become available. 

  • Systems Impacted: Web access to myPugetSound and PeopleSoft Campus
  • Dates: Friday July 7th @ 6pm  – Sunday July 9th
  • Reason for Impact: TS is upgrading our PeopleSoft Campus environment from 9.0 to 9.2
  • Additional Information: These systems may be intermittently unavailable Monday, July 10th during Day 1 support

Please contact TS-PMO@pugetsound.edu if you have any questions

Campus Systems Unavailable Due to Scheduled Maintenance 05/21/2017 [completed]

[updated 05/21/2017 9:30 a.m.] Our scheduled maintenance has been completed.

[original] Production server patch maintenance is scheduled for Sunday, May 21st, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Campus Systems Unavailable Due to Scheduled Maintenance 03/26/2017 [Completed]

[Update 03/26/2017 10:00 PM] All scheduled work has been completed successfully. All systems are operating at full performance again.

[Update 03/26/2017 1:38 PM] PeopleSoft is fully back up. All services are online at this time. We’re continuing to do some work in the background which may cause minor performance issues this afternoon. An update will be posted when that work is complete.

[Update 03/26/2017 1:08 PM] PeopleSoft is nearly back up. We have some work to do in the background that may cause some minor performance issues this afternoon, but all services will be available. The next update will come when PeopleSoft is fully back up.

[Update 03/26/2017 11:45 AM] We need to extend the maintenance window beyond noon as some processes are taking longer than expected. Right now PeopleSoft environments, including myPugetSound are offline. All other services are available. Another update will be posted upon completion or at 1:00 PM.

[Original] Production server patch maintenance is scheduled for Sunday, March 26th, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

TS Planned Outage Alert {PeopleSoft Financials} – Complete

Team,
This is an update from Technology Services that the following system is updated and available online.
WHAT:  PeopleSoft Financials was taken offline for an upgrade this weekend and are now available for use.  Links to Financials items in myPugetSound are restored.
WHY:  Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.
NOTE TO USERS: Users should clear their browser’s cache before continuing work.
Steps for clearing browser cache:
Firefox
1.       Choose the History menu (top left) and select Clear Recent History
2.       From the Time range to clear: drop-down menu, choose Everything
3.       In the Details down arrow, choose the items you would like to clear
4.       Click Clear Now
5.       Quit/close all browser windows and re-open
 
Chrome
1.       In the address bar type: chrome://settings/clearBrowserData
2.       Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files
3.       From the Obliterate the following items from: drop-down menu, choose the beginning of time
4.       Click Clear browsing data
5.       Quit/close all browser windows and re-open
 
Internet Explorer
1.       Select Tools (gear icon) > Safety > Delete browsing history…
2.       Select temporary internet files and website files, Cookies and website data, and History
3.       Click Delete
4.       Quit/Close all browser windows and re-open
 
Safari
1.       From the Safari menu (top left), select Clear History and Website Data…
2.       Select the desired time range and click Clear History
3.       Go to Safari Quit Safari to exit out of the browser completely and then re-open
 ​
If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585
 

TS Planned Outage Alert {PeopleSoft Human Resources} – Complete

Team,
This is an update from Technology Services that the following system is updated and available online.
 
WHAT:  PeopleSoft Human Resources was taken offline for an upgrade this weekend and are now available for use.  Links to Human Resource items in myPugetSound are restored.
WHY:  Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.
NOTE TO USERS: Users should clear their browser’s cache before continuing work.
Steps for clearing browser cache:
Firefox
1.       Choose the History menu (top left) and select Clear Recent History
2.       From the Time range to clear: drop-down menu, choose Everything
3.       In the Details down arrow, choose the items you would like to clear
4.       Click Clear Now
5.       Quit/close all browser windows and re-open
 
Chrome
1.       In the address bar type: chrome://settings/clearBrowserData
2.       Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files
3.       From the Obliterate the following items from: drop-down menu, choose the beginning of time
4.       Click Clear browsing data
5.       Quit/close all browser windows and re-open
 
Internet Explorer
1.       Select Tools (gear icon) > Safety > Delete browsing history…
2.       Select temporary internet files and website files, Cookies and website data, and History
3.       Click Delete
4.       Quit/Close all browser windows and re-open
 
Safari
1.       From the Safari menu (top left), select Clear History and Website Data…
2.       Select the desired time range and click Clear History
3.       Go to Safari Quit Safari to exit out of the browser completely and then re-open
 ​
If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585
 

 

 

TS Outage Update: PeopleSoft Planned Refreshes [COMPLETE]

This is a status update from Technology Services about our scheduled PeopleSoft Maintenance Refreshes 

  • Our scheduled PeopleSoft refreshes are complete.
  • This pertains to the following environments:
    • PA91DEV, CS90DEV, FN92DEV, HR92DEV
    • PA91TST, FN92TST, HR92TST, CS90TST

Need more info? Email TS-PMO@pugetsound.edu

TS Outage Update: PeopleSoft Planned Refreshes

This is a status update from Technology Services about our scheduled PeopleSoft Maintenance Refreshes 

  • The following environments have been refreshed and are online:
    • PA91DEV, CS90DEV, FN92DEV, HR92DEV
    • PA91TST, FN92TST, HR92TST
  • Please note that the CS90TST environment remains unavailable as TS completes the refresh.

TS will communicate once CS90TST is complete.

Need more info? Email TS-PMO@pugetsound.edu

TS Planned Outage Alert: {myPugetSound}{PeopleSoft Campus} COMPLETED

This is an update from Technology Services that the following system are updated and available online.

WHAT:  myPugetSound & PeopleSoft Campus were taken offline for an upgrade this weekend and are now available for use.

WHY:  Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.

NOTE TO USERS: Users should clear their browser’s cache before continuing work on Monday. Users may experience intermittent slowness the first business day after the upgrade. [Monday January 30th]

If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585

 

 

PeopleSoft Maintenance: Refreshes {All PS Pillars}

This is an announcement from Technology Services about upcoming scheduled PeopleSoft outages. Please see details below.

PeopleSoft Maintenance: Refreshes for all pillars are scheduled for the following dates.  

  • Tuesday, January 31, 2017:
    • All PeopleSoft DEV environments will be unavailable.
    • PA91DEV, CS90DEV, FN92DEV, HR92DEV
  • Wednesday, February 1, 2017:
    • All PeopleSoft TST environments will be unavailable.
    • PA91TST, CS90TST, FN92TST, HR92TST
  • TS will communicate once each batch of refreshes are complete.

As a reminder, myPugetSound/Portal & PeopleSoft Campus will be down this weekend and we will communicate once the upgrade is complete.

Need more info? Email TS-PMO@pugetsound.edu

TS Planned Outage Alert {myPugetSound/Portal & PeopleSoft Campus}

This is an announcement from Technology Services about upcoming scheduled PeopleSoft outages. Please see details below.

PeopleSoft Maintenance: PeopleTools Upgrade [Campus & myPugetSound/Portal]

  • Start: Saturday, January 28th @ 7am
  • Estimated Completion: Sunday January 29th @ 9pm
    • NOTE: These systems may be intermittently unavailable Monday, January 30 during Day 1 support.
  • Services Impacted:
    • PeopleSoft PRD Campus (CS90PRD)
    • PeopleSoft PRD mypugetsound/Portal (PA91PRD)

Need more info? Email TS-PMO@pugetsound.edu

Campus Systems Unavailable Due to Scheduled Maintenance 01/08/2017 [completed]

[update 01/8/2017 11:15 a.m.] Our scheduled maintenance has been completed successfully.

[original] Production server patch maintenance is scheduled for Sunday, January 8th, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!