Dear members of the Puget Sound community,

The Puget Sound Network has been restored and is being monitored. Thank you for your patience as we worked through this issue. The root cause of the outage is still being investigated. However, we do want to make the community aware that there is no indication that this outage is related to any cyber incident.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you again for your patience. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Thank you for your patience as we continue to work through the current campus network outage. Technology Services is still working this evening on resolving the issue. The next update will be provided by 7 a.m. tomorrow morning or earlier if new information is available. 

Next Scheduled Update: 7 a.m. on Tuesday, March 28, 2023

Systems Impacted: 

• Computers will not be able to access internet connectivity on the Puget Sound network.

• All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

• Services hosted on campus like my.pugetsound.edu and other sites such as Pugetsound.edu may not be accessible. 

Additional Information:

• If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

STATUS UPDATE: 

• There is currently a campus wide network outage impacting the ability to connect to the internet and Puget Sound systems. The TS team has been investigating the cause of the network outage and believe it is related to a down firewall which they are currently working to remediate. TS does not have an updated ETA, but will continue to provide updates every 2 hours or as new information is available. 

• If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access Google drive, email, Canvas and other available Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

SYSTEMS IMPACTED: 

• Computers will not be able to access internet connectivity 

• All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

• Services hosted on campus like my.pugetsound.edu are currently unavailable. 

ADDITIONAL INFORMATION:

• If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

SYSTEMS IMPACTED: 

• Computers will not be able to access internet connectivity 

• All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

• Services hosted on campus like my.pugetsound.edu are currently unavailable. 

CURRENT STATUS: 

• The TS team is onsite investigating the network outage and working to resolve the issue as quickly as possible. TS will update as new information is available. 

ADDITIONAL INFORMATION:

• None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

University of Puget Sound

Technology Services

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

• Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

• GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

• To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

ADDITIONAL INFORMATION:

• Multiple firmware updates are required. 

• Thank you for your patience as we conduct this important work.

• For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu