{Pugetsound Website} Machforms upgrade, Wednesday Sept. 23, 2020 6 am – 7 am

This is an announcement from Technology Services (TS). Please see details below.

Pugetsound website: Machforms upgrade

September 23, 2020 from 6 am – 7 am

REASON FOR IMPACT: Machforms will be upgraded to a newer version.

 

ADDITIONAL INFORMATION:

·         No outages to the Pugetsound.edu website are expected.

·         Any components that rely on Machforms may not work during the upgrade.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {Phones} Information regarding Phone Scams and Caller ID Spoofing

This is an announcement from Technology Services (TS). Please see details below.

 

Phone Service: Information regarding recent Caller ID Spoofing/Scam Phone Calls

Tuesday September 22, 2020

Informational Notice: This is an informational alert regarding the phone calls that appear to come from the University (Spoofed Caller ID) and/or Spam phone calls.

 

We have created a specific web page that details the issues with these calls and how to handle these type of phone calls.  We urge all to look at this information as often these phone calls “look” like they are originating from within the University.

 

Caller ID Spoofing and Phone Scams

 

We recognize that these types of phone calls are very intrusive and frustrating.  Unfortunately these type of calls are very hard if not impossible to eliminate due to the nature of how telephone systems work.  We are actively trying to mitigate these issues but the best practice is to learn how to identifying spoofed and/or spam calls and ignore them.

 

ADDITIONAL INFORMATION:

                  University of Puget Sound Phone Scam/Caller ID Informational Page –
https://www.pugetsound.edu/about/offices-services/technology-services/online-security-protect-your-personal-information/caller-id-spoofing-and-phone-scams/

                  Any phone calls that originate from the University will typically only show an extension and name (example: Service Desk 8585)

                  If incoming calls have an area code and a University Number (example: ‘12538798585’ or ‘912538798585’), these are probably spoofed and/or spam calls and should not be answered and ignored.

                  Technology Services can do very little with these types of calls.  Any tickets created regarding these may be closed with links to the Caller ID and Phone Scam web article.

                  Please pass this information on to your colleagues and staff!

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

​​​​​

 

[Tscommunications] {Server/Domain Controllers}: Planned Maintenance, Monday Sept. 21th, 2020: 5-7 p.m. [COMPLETE]

Planned maintenance has been completed.


From: Henry Lee
Sent: Monday, September 21, 2020 9:45 AM
To: TS Communications
Subject: [Tscommunications] {Server/Domain Controllers}: Planned Maintenance, Monday Sept. 21th, 2020: 5-7 p.m.

 

This is an announcement from Technology Services (TS). Please see details below:

Server/Domain Controllers: Planned Maintenance on Server Domain Controllers [COMPLETE]

Monday, September 21, 2020 from 5-7 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

 

·        Systems that rely on active directory credentials to login may fail intermittingly, this includes email, vdesk, and VPN.

 

REASON FOR IMPACT: There is a critical security vulnerability that needs to be patched.

 

ADDITIONAL INFORMATION:

·       Logins may fail intermittingly during the maintenance window.

·       Typically retrying will fix any failed login attempts

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.


For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {Server/Domain Controllers}: Planned Maintenance, Monday Sept. 21th, 2020: 5-7 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Server/Domain Controllers: Planned Maintenance on Server Domain Controllers

Monday, September 21, 2020 from 5-7 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

 

·        Systems that rely on active directory credentials to login may fail intermittingly, this includes email, vdesk, and VPN.

 

REASON FOR IMPACT: There is a critical security vulnerability that needs to be patched.

 

ADDITIONAL INFORMATION:

·       Logins may fail intermittingly during the maintenance window.

·       Typically retrying will fix any failed login attempts

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.


For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {NETWORK}: Planned Maintenance, Sun Sept. 20th, 2020: 6 a.m.-5 p.m [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below:

Network: Planned Maintenance on Firewall and Network Switches

Sunday, September 20, 2020 from 6 a.m.- 5 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

 

·        Firewall

·        Internet

·        Phone/VoIP

·        Network/Wireless

·        VPN

·        vDesk

 

REASON FOR IMPACT: To ensure a reliable network TS will be conducting routine firmware maintenance on our primary firewalls and access network equipment.

 

ADDITIONAL INFORMATION:

·       Intermittent Internet Outages (less than 2-5 minutes)

·       External access to VPN and vDesk will be intermittently effected

·       Phone/VOIP will be intermittently be affected as switches reboot

·       Wireless and general network access will be intermittently effected as devices reboot.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {NETWORK}: Planned Maintenance, Sun Sept. 20th, 2020: 6 a.m.-5 p.m

This is an announcement from Technology Services (TS). Please see details below:

Network: Planned Maintenance on Firewall and Network Switches

Sunday, September 20, 2020 from 6 a.m.- 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

 

·        Firewall

·        Internet

·        Phone/VoIP

·        Network/Wireless

·        VPN

·        vDesk

 

REASON FOR IMPACT: To ensure a reliable network TS will be conducting routine firmware maintenance on our primary firewalls and access network equipment.

 

ADDITIONAL INFORMATION:

·       Intermittent Internet Outages (less than 2-5 minutes)

·       External access to VPN and vDesk will be intermittingly effected

·       Phone/VOIP will be intermittingly be affected as switches reboot

·       Wireless and general network access will be intermittingly effected as devices reboot.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network}: Core Router Reboots – August 26 5:30 AM to 7:30 AM [COMPLETE]

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Core Router Reboots

Wednesday, August 26, 2020 5:30 AM – 7:30 AM [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·        Internet access inbound and outbound

·        VPN (Global Protect)

·        vDesk

·        Phone/VOIP/Jabber

·        Wired and wireless network connectivity

·        Intermittent loss of access to various Puget Sound systems and applications

REASON FOR IMPACT: There is an issue with our core routers causing intermittent network problems.  These reboots is an attempt to rectify those issues.

 

ADDITIONAL INFORMATION:

 

·        Downtime should be intermittent and only for short periods (less than 5-10 minutes)

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network}: Core Router Reboots – August 26 5:30 AM to 7:30 AM

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Core Router Reboots

Wednesday, August 26, 2020 5:30 AM – 7:30 AM

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·        Internet access inbound and outbound

·        VPN (Global Protect)

·        vDesk

·        Phone/VOIP/Jabber

·        Wired and wireless network connectivity

·        Intermittent loss of access to various Puget Sound systems and applications

REASON FOR IMPACT: There is an issue with our core routers causing intermittent network problems.  These reboots is an attempt to rectify those issues.

 

ADDITIONAL INFORMATION:

 

·        Downtime should be intermittent and only for short periods (less than 5-10 minutes)

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network}: Primary Switch Replacements August 23 8 a.m. – 5 p.m. [COMPLETE]

Our maintenance work has been completed.

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Primary Switch Replacements [COMPLETE]

Sunday, August 23, 2020 from 8 a.m. – 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

            Internet access inbound and outbound

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

REASON FOR IMPACT: Network switches with known defects must be replaced to prevent unexpected outages.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network}: Primary Switch Replacements August 23 8 a.m. – 5 p.m.

Our maintenance is taking longer than expected.  We expect to be done by 9 p.m.


From: Jared M Hoover
Sent: Thursday, August 20, 2020 4:35 PM
To: TS Communications
Cc: TS Maintblog
Subject: {Network}: Primary Switch Replacements August 23 8 a.m. – 5 p.m.

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Primary Switch Replacements

Sunday, August 23, 2020 from 8 a.m. – 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

            Internet access inbound and outbound

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

REASON FOR IMPACT: Network switches with known defects must be replaced to prevent unexpected outages.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Procurement Card} Wells Fargo CCER: Currently Unavailable, Wed Aug 12 @ 12 p.m. [RESOLVED]

This is an announcement from Technology Services (TS) and the Office of Finance. Please see details below.

 

P-Card (Wells Fargo Commercial Card Expense Reporting): Currently Unavailable [RESOLVED]

Wednesday, August 12, 2020 at 12:00 p.m.  

System status alert for Commercial Card Expense Reporting (CCER)

Commercial Card Expense Reporting (CCER) on the Commercial Electronic Office® (CEO®) portal is currently unavailable.

We are diligently working to resolve the issue and apologize for any inconvenience this may cause.

CEO status updates are also available on the CEO portal home page next to the name of the service. A yellow triangle indicates the service is impaired and a red triangle indicates the service is unavailable. If you have questions, please contact your client service officer or call Treasury Management Client Services.

  • From the U.S., Canada, or Mexico, dial 1-800-AT-WELLS(1-800-289-3557), option 2.
  • From any country participating in the Universal International Freephone Number (UIFN) program: Dial the international access code (IAC) followed by 8000-AT-WELLS (8000-289-3557).

We appreciate your business.

Thank you,

Angela Young
Treasury Management Client Services   
1-800-289-3557, Option 2

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{Procurement Card} Wells Fargo CCER: Currently Unavailable, Wed Aug 12 @ 12 p.m.

This is an announcement from Technology Services (TS) and the Office of Finance. Please see details below.

 

P-Card (Wells Fargo Commercial Card Expense Reporting): Currently Unavailable

Wednesday, August 12, 2020 at 12:00 p.m.  

System status alert for Commercial Card Expense Reporting (CCER)

Commercial Card Expense Reporting (CCER) on the Commercial Electronic Office® (CEO®) portal is currently unavailable.

We are diligently working to resolve the issue and apologize for any inconvenience this may cause.

CEO status updates are also available on the CEO portal home page next to the name of the service. A yellow triangle indicates the service is impaired and a red triangle indicates the service is unavailable. If you have questions, please contact your client service officer or call Treasury Management Client Services.

  • From the U.S., Canada, or Mexico, dial 1-800-AT-WELLS(1-800-289-3557), option 2.
  • From any country participating in the Universal International Freephone Number (UIFN) program: Dial the international access code (IAC) followed by 8000-AT-WELLS (8000-289-3557).

We appreciate your business.

Thank you,

Angela Young
Treasury Management Client Services   
1-800-289-3557, Option 2

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 9, 6 a.m.-3 p.m. [COMPLETE]

Our planned maintenance is now complete.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Sunday, August 9, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} Planned Maintenance – Switch Reboots in Main Facilities Building – Thursday August 6th, 4:10PM

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance – Switch Reboots in Main Facilities Building

August 6th, 2020 – 4:10PM

REASON FOR IMPACT:

There will be a short network interruption (less than 5-10 minutes) as we reboot some network switches in the main Facilities building.

ADDITIONAL INFORMATION:


·
       As switches reboot, network connectivity will be lost for short periods.  This includes phone/VOIP, wireless and data communication in and out of the university network.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} Phone/VOIP System Maintenance: Wednesday August 5th, 7PM – Midnight [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.
 
Update: This work has been completed.  Thank you for your patience.
Network: Phone/VOIP maintenance
Wednesday, August 5th, 7PM to Midnight [COMPLETE]

REASON FOR IMPACT: Technology Services will be performing a Phone/VOIP system upgrade to improve system reliability.

 
ADDITIONAL INFORMATION:
  • Phones and analog converters will be remotely rebooted; reboots generally take between 1-5 minutes.
  • While phones are being rebooted they will not be functional and calls may get dropped.
  • Devices will re-register and eventually come back online.
  • Devices connected to analog convertors, such as fax machines, will also temporarily go offline as the convertors are rebooted.
  • If you are logged into a Soft phone session via Jabber, you will need to logout and re-login.
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
 
For support questions please contact the TS Service Desk via phone at 253-879-8585.