{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Mar 14, 6 a.m.-6 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, March 14, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Email} System Maintenance – Wed, Mar 3 @ 5 am – 8 am

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Wednesday, March 3 at 5 am – 8 am

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will unavailable or response times are slower than normal during the maintenance.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Printing} System Restart – Fri, Feb 26 @ 2:30 pm – 2:45 pm

This is an announcement from Technology Services (TS). Please see details below.

PRINTING: System Restart

Friday, February 26 at 2:30 pm – 2:45 pm

REASON FOR IMPACT: The printing system is experiencing some issues and will be restarted at the specified time.

 

ADDITIONAL INFORMATION:

·         Any printing done during the restart window may not work or may be delayed until the system is back up.

·         The PaperCut web interface will not be available during the restart window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

[Tscommunications] {Network} Welcome Center Maintenance – Sat Feb 20 @ 5 p.m. – 12am

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Welcome Center Network Maintenance

Feb 20, 2021 at 5pm to 12am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our networking equipment.

ADDITIONAL INFORMATION:

·       We have completed work for the evening but will need to resume again tomorrow morning at around 10am.

·       Network should be running as normal

·       This work is taking longer than expected.   New ETA for completion is around 12am.  We will send out a notification when we are completed.

·       Some of our networking equipment require a firmware update.

·       Network services in the Welcome Center will be intermittent from 5pm to 10pm

·       Services such as wireless, phones and data network will be affected in this building only.

·       Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {Network} Welcome Center Maintenance – Sat Feb 20 @ 5 p.m. – 12am

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Welcome Center Network Maintenance

Feb 20, 2021 at 5pm to 12am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our networking equipment.

ADDITIONAL INFORMATION:

·       This work is taking longer than expected.   New ETA for completion is around 12am.  We will send out a notification when we are completed.

·       Some of our networking equipment require a firmware update.

·       Network services in the Welcome Center will be intermittent from 5pm to 10pm

·       Services such as wireless, phones and data network will be affected in this building only.

·       Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {Network} Welcome Center Maintenance – Sat Feb 20 @ 5 p.m. – 10pm

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Welcome Center Network Maintenance

Feb 20, 2021 at 5pm to 10pm

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our networking equipment.

ADDITIONAL INFORMATION:

·       Some of our networking equipment require a firmware update.

·       Network services in the Welcome Center will be intermittent from 5pm to 10pm

·       Services such as wireless, phones and data network will be affected in this building only.

·       Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{KACE Ticketing System} System Maintenance Fri, Feb 19 @ 10 am – 11 am

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Friday, February 19 @ 10 am – 11 am

REASON FOR IMPACT: The KACE Ticketing system may experience an outage today as we work with a vendor to resolve stability issues we have been recently experiencing.

 

ADDITIONAL INFORMATION:

·         If the system experiences an outage it will be brought back up shortly after.

·         Any ticket updates sent by email will need to be manually added by queue owners during any outage period.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

[Tscommunications] {NETWORK} Firewall Maintenance, Wed Feb 10, 5 a.m.- 6:30 a.m. [COMPLETE]

Network: Firewall Planned Maintenance

Wed, Feb. 10, 2021 from 5:00 a.m.- 6:30 a.m. [COMPLETE]

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~2-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       A security vulnerability has been identified which necessitates upgrading our firewalls.

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {NETWORK} Firewall Maintenance, Wed Feb 10, 5 a.m.- 6:30 a.m.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Wed, Feb. 10, 2021 from 5:00 a.m.- 6:30 a.m.

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~2-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       A security vulnerability has been identified which necessitates upgrading our firewalls.

·        Internet access will be intermittent as equipment is rebooted

·        VPN connections may disconnected

·        VPN Clients will automatically ask you to upgrade once our maintenance is completed

·        All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {NETWORK} Firewall Maintenance, Friday Jan 29, 5 a.m.- 6 a.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Friday, Jan. 29, 2021 from 5:00 a.m.- 6:00 a.m.[COMPLETE]

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~3-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       Additional work on our primary firewalls is required.  This will necessitate the rebooting of the firewalls again.

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {NETWORK} Firewall Maintenance, Friday Jan 29, 5 a.m.- 6 a.m.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Friday, Jan. 29, 2021 from 5:00 a.m.- 6:00 a.m.

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~3-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       Additional work on our primary firewalls is required.  This will necessitate the rebooting of the firewalls again.

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {NETWORK} Firewall and VPN Maintenance, Wed Jan 27, 5 a.m.- 6 a.m.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Wednesday, Jan. 27, 2021 from 5:00 a.m.- 6:00 a.m.

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall and VPN services.

ADDITIONAL INFORMATION:

·       Our primary firewalls will need to be rebooted as part updating software

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{KACE Ticketing System} Planned Maintenance Wed, Jan 27 @ 6 am – 7 am

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Wednesday, January 27 @ 6 am – 7 am

REASON FOR IMPACT: The KACE ticketing system will be taken down so we can perform maintenance on a back end system to ensure system reliability.

 

ADDITIONAL INFORMATION:

·         KACE will be inaccessible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Fri Jan 22 @ 1 p.m. – 4 p.m.

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, January 22 @ 1 p.m. – 4 p.m.

REASON FOR IMPACT: Technology Services will be disabling unused software to prevent outages on our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jan 10, 6 a.m.-6 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, January 10, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.