Dear members of the Puget Sound community,

Technology Services (TS) has resolved the following incident. Details on the outage are available below:

myPugetSound and PeopleSoft Outage 

July 6 started at 2:27 p.m. and resolved at 3:30 p.m.

SYSTEMS IMPACTED: 

• myPugetSound, PeopleSoft HR, and PeopleSoft Financials. 

RESOLUTION DETAILS: 

• The TS team discovered that one of the infrastructure components failed and needed to be restarted. TS has resolved the issue and access has been restored. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPugetSound (PeopleSoft Campus Solutions): Planned Maintenance

Friday, July 10 | 5 p.m. – Sunday, July 12 | 8 p.m.

REASON FOR MAINTENANCE:

• Technology Services needs to update myPugetSound (PeopleSoft Campus Solutions) to a more recent version so we have a secure and reliable environment.

WHAT YOU SHOULD KNOW:

• These systems will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to submit an issue through the TS Support Portal.   

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

We wanted to inform you that the Technology Services (TS) Service Desk and Media teams will only have remote services available on Wednesday, July 1 due to a planned power outage at Collins Memorial Library. Onsite support will resume on Monday, July 6. Please note that the following services will be impacted during this time:

• Service Desk & Media Support
• No onsite support in the Collins Memorial Library
• Phone and email support will still be available
• For technical emergencies, dial extension 8585

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be closed on Thursday, June 25 at 10 a.m. through the remainder of the day for a team building event. Please note that the following services will be impacted during this time:

• Service Desk Support
• Limited phone support will be available.
• Service desk requests made via email will be returned Friday, June 26.
• Print and Copy Services (PCS)
• The PCS office will be closed during this time. 

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TTS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPSApps: Planned Maintenance

Wednesday, June 17 | 7–8 a.m.

WHAT YOU SHOULD KNOW:

• mypsapps.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

• This maintenance does not affect myPugetSound.

• Because the IP address of the web application will be changing, it is possible that systems may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• mypsapps.pugetsound.edu 

• Customizations on TS Support Portal

• Bulletin content generator

REASON FOR MAINTENANCE:

• TS will be moving the server hosting this web application into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPSApps: Planned Maintenance

Wednesday, June 17 | 7–8 a.m.

WHAT YOU SHOULD KNOW:

• mypsapps.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

• This maintenance does not affect myPugetSound.

• Because the IP address of the web application will be changing, it is possible that systems may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• mypsapps.pugetsound.edu 

• Customizations on TS Support Portal

• Bulletin content generator

REASON FOR MAINTENANCE:

• TS will be moving the server hosting this web application into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, June 14 | 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

• Campus file servers

• myPugetSound.edu

• PeopleSoft Human Resources

• PeopleSoft Financials

• PeopleSoft Campus Solutions

• vDesk

• Various Puget Sound systems and applications

REASON FOR IMPACT:

• To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

• The university network, internet access, and wireless will NOT be affected.

• Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

GlobalProtect VPN: Planned Maintenance

Monday, June 8 | 9:30–11:30 p.m.

WHAT YOU SHOULD KNOW:

• If you are connected to vpn.pugetsound.edu during the maintenance window, your VPN session may be disconnected. Following the conclusion of the maintenance window, you may re-connect. 

• For instructions on connecting to the campus VPN, please reference this support article.

SYSTEMS IMPACTED: 

• GlobalProtect VPN 

• vpn.pugetsound.edu 

REASON FOR MAINTENANCE:

• To support network architecture improvements on campus, TS will be changing the IP address ranges used for the campus VPN. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPugetSound and PeopleSoft production: Planned Maintenance

Sunday, May 31 | 6:00 a.m. – 6:00 p.m.

SYSTEMS IMPACTED: 

• myPugetSound.edu

• PeopleSoft Human Resources

• PeopleSoft Financials

• PeopleSoft Campus Solutions

REASON FOR MAINTENANCE:

• TS will be moving these environments to new, faster equipment.

ADDITIONAL INFORMATION:

• The university network, internet access, and wireless will NOT be affected.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu