Category Archives: Announcements

{myPugetsound, PeopleSoft HR, PeopleSoft Financials} unplanned outage, Jan 22 – RESOLVED

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

myPugetSound and PeopleSoft Outage – Resolved

January 22 starting at 12:20 p.m. until 1:45 p.m.

SYSTEMS IMPACTED: 

  • myPugetSound, PeopleSoft HR, and PeopleSoft Financials. 

CURRENT STATUS: 

  • The TS team has resolved the issue affecting our PeopleSoft systems.

 

WHAT YOU SHOULD KNOW:

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{myPugetsound, PeopleSoft HR, PeopleSoft Financials} unplanned outage

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

myPugetSound and PeopleSoft Outage

January 22 starting at 12:20 p.m.

SYSTEMS IMPACTED: 

  • myPugetSound, PeopleSoft HR, and PeopleSoft Financials. 

CURRENT STATUS: 

  • The TS team is investigating an outage affecting our PeopleSoft systems and working to resolve the issue as quickly as possible. TS will update as new information is available. 

 

WHAT YOU SHOULD KNOW::

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WHEELOCK NETWORK}: Planned Maintenance, Thurs, Jan 16, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance

Thursday, January 16 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wheelock Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a faulty network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in Wheelock will go offline.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS NETWORK}: Planned Maintenance, Mon, Dec 30, 9:00 a.m. – 3:00 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Network: Planned Maintenance

Monday, December 30 | 9:00 a.m. – 3:00 p.m.

SYSTEMS IMPACTED: 

  • Various Puget Sound systems and applications (9 a.m. – 11 a.m.)

  • Wired and wireless network in all campus buildings 

  • Physical phones in all campus buildings

  • Blue emergency towers

REASON FOR MAINTENANCE:

  • Firmware upgrades will be installed on network switches to ensure a secure, reliable computing environment 

  • Network switches will be rebooted as part of the firmware upgrade process

 

WHAT YOU SHOULD KNOW:

  • During the full maintenance window, short network outages at different times will occur on a rolling basis building by building throughout campus 

  • Between 9 a.m. – 11 a.m., various Puget Sound systems and applications will be intermittently unavailable from off-campus networks

  • Card swipe access to the buildings have a local cache and will continue to function

  • Security Services will remain reachable at (253) 879-3311

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. For urgent issues during the holiday closure from Dec. 23 – Jan. 1, please contact Security Services at (253) 879-3311.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Dec 15, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 15 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


Network Outage: 12/12 Approximately 3:15PM – 4:15PM

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This logo identifies the Technology Services department within the University of Puget Sound


Dear members of the Puget Sound community,


On Thursday, December 12 at approximately 3:15 p.m. Technology Services (TS) was made aware of a network outage affecting both Collins Memorial Library and the Facilities Services Complex. While we are still working to identify the root cause of the issue, we believe the network instability may be related to the staging of software for our network infrastructure ahead of the holiday break.


During this time, users would have experienced an inability to access any of the following services:

  • Internet Access
  • Wired and Wireless Network Connectivity (WiFi)
  • Desk Phones Restarting or Dropping Calls

If you experienced any of the outages above, please contact the Service Desk at 253.879.8585 so we can identify those who were affected.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Technology Services Early Closure Notice – Today Dec 12 @ Noon

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This logo identifies the Technology Services department within the University of Puget Sound


Dear members of the Puget Sound community,


On Today, December 12 at 12 p.m. Technology Services (TS) and Print and Copy Services (PCS), will be closing early for an on-campus, team holiday gathering.


During this time, limited services will be available from the following areas:

  • Service Desk Support
  • Print and Copy Services (PCS)
  • Media Services

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Dec 15, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 15 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGET SOUND NETWORK}: Planned Maintenance, Mon, Nov 25, 6:00 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Monday, November 25 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Anderson-Langdon Network

  • Greek Row Network

  • Harned-Thompson Network

  • Harrington Network

  • Jones Network

  • Music Network

  • North Quad Emergency Tower

  • Oppenheimer Network

  • Schiff Network

  • Smith Network

  • Todd-Phibbs Network

  • Union Ave Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting network equipment in Harrington, Jones, and Music to correct occasional outages.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections listed in systems impacted will go offline for approximately 15 minutes.

  • Card swipe access to the buildings have a local cache and will continue to function.

  • The North Quad Emergency Tower will go offline during this maintenance.

  • Security Services will remain reachable at (253) 879-3311.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED, THOMPSON NETWORK}: Planned Maintenance, Thu, Nov 21, 6:00 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned, Thompson Network: Planned Maintenance

Thursday, November 21 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Harned Network

  • Thompson Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting all network equipment in Harned and Thompson to correct occasional outages.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Harned and Thompson will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Emergency Firewall Maintenance, Wednesday, November 20, 5 a.m. – 6 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Emergency Maintenance

Wednesday, November 20 | 5 a.m. – 6 a.m.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • Technology Services will be installing software updates on our network security devices (firewalls) to address a critical severity vulnerability.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance Complete

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) completed the following maintenance activities. Details on the maintenance performed are available below:

Planned Maintenance for the PeopleSoft HR System is Complete. 

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Resources Information System. It was unavailable during the maintenance window, which included self service items such as entering time in myPugetSound. 

 

WHAT YOU SHOULD KNOW:

  • If you have issues connecting to myPugetSound or the PeopleSoft HR System after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{SCHIFF NETWORK}: Planned Maintenance, Mon, Nov 18, 6:00 a.m. – 6:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Schiff Network: Planned Maintenance

Monday, November 18 | 6:00 a.m. – 6:30 a.m.

SYSTEMS IMPACTED: 

  • Schiff Network

REASON FOR MAINTENANCE:

  • Technology Services will be temporarily taking down all network equipment in Schiff to replace a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Schiff will go offline for approximately 15 minutes.

  • The North Quad blue emergency tower will go offline for approximately 15 minutes.

  • Security Services will remain reachable at (253) 879-3311.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance – Fri Nov 15 | 5 p.m. – Sun Nov 17 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: myPugetSound, PeopleSoft HR System

Friday, November 15 | 5 p.m. –  Sunday, November 17 | 8 p.m.

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Resources Information System. It will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound. 

 

WHAT YOU SHOULD KNOW:

  • Time Entry and Time Approval will not be available during the maintenance window. 

  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Resources System.

  • If you have issues connecting to myPugetSound or PeopleSoft HR System after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance – Fri Nov 15 | 5 p.m. – Sun Nov 17 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: myPugetSound, PeopleSoft HR System

Friday, November 15 | 5 p.m. –  Sunday, November 17 | 8 p.m.

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Resources Information System. It will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound. 

 

WHAT YOU SHOULD KNOW:

  • Time Entry and Time Approval will not be available during the maintenance window. 

  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Resources System.

  • If you have issues connecting to myPugetSound or PeopleSoft HR System after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu