[Updated 8/31/2015 9:35 am] The issue has been resolved. Thank you for your patience.
[Original Post] First year students have reported that they are currently unable to login to MyPugetSound. Other members of the campus community are able to login. We apologize for the inconvenience and are working to restore access.
[Update] The issues with PeopleSoft Human Resources and myPugetSound have been resolved.
[Original] The PeopleSoft Human Resources system has locked up, and is currently not available.
This system unavailability also impacts myPugetsound, causing it to run slowly/not at all as it requires content that should be served from PeopleSoft Human Resources.
An update will be posted here when we have resolved the issue. Thank you.
[Update 7:15 a.m.] Internet service was restored at 6:05 a.m. after an outage of 7 minutes. The equipment upgrade was completed successfully. We are currently testing to determine whether this has resolved the issue noted below.
[Original] Internet service will be interrupted for 10-15 minutes between 5:30 and 6:00 a.m. on Friday morning, August 28th. TS staff will be upgrading some network equipment on the internet link in order to solve this issue: http://blogs.pugetsound.edu/tsmaintenance/?p=3460
Thanks in advance for your patience.
[Updated 8/27/2015 2:00 pm] Access to vDesk has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to login to vDesk. They receive a “Please verify your username and password and try logging on again” error. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.
[Updated 8/28/2015 2:45 pm] As of 6:00 am this morning, this issue has been resolved. Thank you for your patience!
[Original Post] We are currently experiencing an issue with the quality of service on our wired network. You may experience large (over 500 MB) downloads from Internet sites failing. These downloads can be resumed, and eventually will download successfully. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.
[Updated 6:29 a.m.] The work has been completed. Service interruption was less than 10 sec.
[Original] Internet service will experience a brief interruption of less than 5 min between 6 and 6:30 a.m. on the morning of Wednesday, August 26th as we remove some outdated network equipment.
Thank you for your patience and understanding as we continually improve our service.
[Updated 11:45] The VPN returned to service at 11:30 a.m. Thank you for your patience.
[Orginal] At 11 a.m., the VPN may experience interruption and may be unavailable for approximately 30 minutes. TS staff need to do some emergency testing to troubleshoot an issue with the university’s Internet connection.
The VPN will return to nominal service at approximately 11:30 a.m.
Thank you for your patience.
Internet performance will be slow and may be interrupted during the hours of 3-5 a.m. Wednesday 8/18/2015 as we diagnose a problem with our Internet connection. We are working with our service providers and should have a resolution by tomorrow morning.
Thank you for your patience as we work to improve our network.
[Updated 08.18.2015 10:20 am] We’ve restarted some services on our email server that appear to have resolved our delivery delay issues. Thank you for your patience.
[Original Post] Members of the campus community may experience some delivery delays with email today. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. Please contact the Technology Service Desk at 253.879.8585 or email@example.com if you have any further questions.
[Update 08.18.2015 10:00 am] Cascade is available once again. Thank you for your patience.
[Original Post] Cascade is currently unavailable; attempting to login results in a page not found error. We apologize for the inconvenience and are working to resolve this as quickly as possible. Updates will be posted here as they become available.
Member of the campus community have reported that our Puget Sound account password synchronization process does not seem to be working. If you change your Puget Sound password in Cascade, it is not currently automatically syncing over to Webmail, PeopleSoft, myPugetSound, and other systems.
We apologize for the inconvenience and are working to resolve this issue. In the meantime, if you reset your password in Cascade, please also manually reset it in Webmail (which will also sync over to PeopleSoft and myPugetSound). If you have any further questions, please feel free to contact the Technology Service Desk at 253.879.8585 or firstname.lastname@example.org.
[Updated 6:20 a.m.] the upgrade work has been completed successfully.
[Original] At 4 a.m. on Thursday, 8/13, TS staff will perform an upgrade to the campus internet link to 1 Gbps from 500 Mbps. There will be a 15-30 minute interruption of internet service during this work affecting all of campus.
Thank you for your patience as we continue to improve our internet service.
[Update 8/16/2015 11:35 AM] Our scheduled pre-production server patch maintenance has been completed successfully.
[Original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 8/16/2015, from 3 a.m. to noon. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or email@example.com.
Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!