[Resolved] vDesk performance issues – 08/28/2012 10:45 am

[Resolved 08.28.2012 11:20 am] vDesk is functional again, but please save frequently.  We experienced a system outage and now that service has been restored, we are working to determine the cause of the outage.  Once again, we apologize for the inconvenience.

Some members of the campus community have reported performance issues with vDesk applications this morning.  Applications may be slow, unresponsive, or unable to launch.  If you are still able to work in a vDesk application, please make sure to save frequently.  We are working to resolve this issue as quickly as possible, and apologize for the inconvenience.

[Completed] Moodle Unavailable for Maintenance 8/14

[Updated 3:40 pm 8/16/2012] The upgrade to Moodle has been completed.  Moodle is back up and fully functional.  Thank you for your patience!

Moodle is being upgraded to the next version. This service will be unavailable from 12 AM Tuesday, 8/14/2012 for 24 hours until 12 AM Wednesday, 8/15/2012 while this process is completed. Service will be restored by midnight, 12 AM tonight.

Alexandria and some test/development server resources temporarily unavailable

Due to the storage migration and expansion we are experiencing issues with Alexandria and selected VM test/development servers. Some files saved after the 9th of August, 2012 on Alexandria may not be accessible until 8 am tomorrow morning due to the server backup restores.

Also, some servers located in the test and development portion of VM, may also not be accessible until further notice, in part caused by storage array issues.

[Completed] Quarterly Production Patch Maintenance 12th August 2012, from 3:00 a.m. to 4:00 p.m.

Most servers and services for the quarterly patch maintenance have been completed to exclude Alexandria and some test/development servers. A separate notification will be sent in TS Alerts about this.

The quarterly production patch maintenance is scheduled for Sunday the 12th of August 2012, from 3:00 AM to 4:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Alexandria to the VMware server upgrade
  • VMware storage array upgrade
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Optimize
  • vDesk
  • Print Services

An update will be posted once Server Maintenance has been completed.