Dear members of the Puget Sound community,

We wanted to inform you that the Technology Services (TS) Service Desk and Media teams will only have remote services available on Wednesday, July 1 due to a planned power outage at Collins Memorial Library. Onsite support will resume on Monday, July 6. Please note that the following services will be impacted during this time:

• Service Desk & Media Support
• No onsite support in the Collins Memorial Library
• Phone and email support will still be available
• For technical emergencies, dial extension 8585

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be closed on Thursday, June 25 at 10 a.m. through the remainder of the day for a team building event. Please note that the following services will be impacted during this time:

• Service Desk Support
• Limited phone support will be available.
• Service desk requests made via email will be returned Friday, June 26.
• Print and Copy Services (PCS)
• The PCS office will be closed during this time. 

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TTS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPSApps: Planned Maintenance

Wednesday, June 17 | 7–8 a.m.

WHAT YOU SHOULD KNOW:

• mypsapps.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

• This maintenance does not affect myPugetSound.

• Because the IP address of the web application will be changing, it is possible that systems may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• mypsapps.pugetsound.edu 

• Customizations on TS Support Portal

• Bulletin content generator

REASON FOR MAINTENANCE:

• TS will be moving the server hosting this web application into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPSApps: Planned Maintenance

Wednesday, June 17 | 7–8 a.m.

WHAT YOU SHOULD KNOW:

• mypsapps.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

• This maintenance does not affect myPugetSound.

• Because the IP address of the web application will be changing, it is possible that systems may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• mypsapps.pugetsound.edu 

• Customizations on TS Support Portal

• Bulletin content generator

REASON FOR MAINTENANCE:

• TS will be moving the server hosting this web application into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, June 14 | 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

• Campus file servers

• myPugetSound.edu

• PeopleSoft Human Resources

• PeopleSoft Financials

• PeopleSoft Campus Solutions

• vDesk

• Various Puget Sound systems and applications

REASON FOR IMPACT:

• To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

• The university network, internet access, and wireless will NOT be affected.

• Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

GlobalProtect VPN: Planned Maintenance

Monday, June 8 | 9:30–11:30 p.m.

WHAT YOU SHOULD KNOW:

• If you are connected to vpn.pugetsound.edu during the maintenance window, your VPN session may be disconnected. Following the conclusion of the maintenance window, you may re-connect. 

• For instructions on connecting to the campus VPN, please reference this support article.

SYSTEMS IMPACTED: 

• GlobalProtect VPN 

• vpn.pugetsound.edu 

REASON FOR MAINTENANCE:

• To support network architecture improvements on campus, TS will be changing the IP address ranges used for the campus VPN. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPugetSound and PeopleSoft production: Planned Maintenance

Sunday, May 31 | 6:00 a.m. – 6:00 p.m.

SYSTEMS IMPACTED: 

• myPugetSound.edu

• PeopleSoft Human Resources

• PeopleSoft Financials

• PeopleSoft Campus Solutions

REASON FOR MAINTENANCE:

• TS will be moving these environments to new, faster equipment.

ADDITIONAL INFORMATION:

• The university network, internet access, and wireless will NOT be affected.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, May 19 | 7–8 a.m.

WHAT YOU SHOULD KNOW:

• The KACE Systems Management Appliance will be unavailable from both on-campus and off-campus during the maintenance window. 

• The ability to create, view, update, and manage tickets using kbox.pugetsound.edu will be unavailable during the maintenance window.

• Email-based ticket activity may be delayed during the maintenance window. We recommend submitting or replying to tickets after the maintenance is complete to avoid possible delivery delays.

• Because the IP address of the site will be changing, it is possible that your device may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• KACE Systems Management Appliance (kbox.pugetsound.edu) 

REASON FOR MAINTENANCE:

• TS will be moving the server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, May 20 | 6–8 a.m.

WHAT YOU SHOULD KNOW:

• No perceptible outage or interruption to services is expected.

• If any unexpected outages to impacted systems occur during the maintenance window, they should last no more than a few minutes. 

• Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

• Inbound and outbound internet access 

• GlobalProtect VPN 

• Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

• To ensure a secure, reliable computing environment, TS will be installing updates on our network security devices (firewalls) to address several vulnerabilities.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Music Theory Textbook Website: Planned Maintenance

Wednesday, May 13 | 3–4 p.m.

WHAT YOU SHOULD KNOW:

• The musictheory.pugetsound.edu website will be unavailable from both on-campus and off-campus during the maintenance window. 

• Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

• musictheory.pugetsound.edu 

REASON FOR MAINTENANCE:

• TS will be moving the server hosting this website into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu