[RESCHEDULED] {KACE TICKETING}: Planned Maintenance, Wed, May 27, 7–8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Wednesday, May 27 | 7–8 a.m. [RESCHEDULED]

WHAT YOU SHOULD KNOW:

  • The KACE Systems Management Appliance will be unavailable from both on-campus and off-campus during the maintenance window. 

  • The ability to create, view, update, and manage tickets using kbox.pugetsound.edu will be unavailable during the maintenance window.

  • Email-based ticket activity may be delayed during the maintenance window. We recommend submitting or replying to tickets after the maintenance is complete to avoid possible delivery delays.

  • Because the IP address of the site will be changing, it is possible that your device may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue, May 19, 7–8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, May 19 | 7–8 a.m.

WHAT YOU SHOULD KNOW:

  • The KACE Systems Management Appliance will be unavailable from both on-campus and off-campus during the maintenance window. 

  • The ability to create, view, update, and manage tickets using kbox.pugetsound.edu will be unavailable during the maintenance window.

  • Email-based ticket activity may be delayed during the maintenance window. We recommend submitting or replying to tickets after the maintenance is complete to avoid possible delivery delays.

  • Because the IP address of the site will be changing, it is possible that your device may try connecting to the old IP address even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing the site after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Firewall Maintenance, Wed, May 20, 6–8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, May 20 | 6–8 a.m.

WHAT YOU SHOULD KNOW:

  • No perceptible outage or interruption to services is expected.

  • If any unexpected outages to impacted systems occur during the maintenance window, they should last no more than a few minutes. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be installing updates on our network security devices (firewalls) to address several vulnerabilities.

 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MUSIC THEORY TEXTBOOK}: Planned Maintenance, Wed, May 13, 3–4 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Music Theory Textbook Website: Planned Maintenance

Wednesday, May 13 | 3–4 p.m.

WHAT YOU SHOULD KNOW:

  • The musictheory.pugetsound.edu website will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the server hosting this website into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{FIELDHOUSE NETWORK}: Planned Maintenance, Wed, May 6, 6:00 a.m. – 7:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Fieldhouse Network: Planned Maintenance

Wednesday, May 6 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED:

  • Fieldhouse Network (Wi-Fi, Ethernet, Phones)

 REASON FOR MAINTENANCE:

  • Technology Services will be rebooting two network switches to clear an error

 

WHAT YOU SHOULD KNOW:

  • Network services in the Fieldhouse will go offline for approximately 15 minutes while the switches are rebooting

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{YEALINK T31G PHONES}: Planned Maintenance, Thurs, Apr 30, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Yealink T31G Phones: Planned Maintenance

Thursday, April 30 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Physical Yealink T31G phones.

REASON FOR MAINTENANCE:

  • Technology Services will restart all Yealink T31G phones on campus to resolve an issue where audio works in only one direction.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, Yealink T31G phones will reboot. Each phone will be offline for approximately 2 minutes.

  • Phones in Security Services will be unaffected by the maintenance.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{VANITY URLS}: Planned Maintenance, Thu, Apr 23, 8:00 a.m. – 10:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Vanity URLs: Planned Maintenance

Thursday, April 23 | 8:00 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • Website redirects from vanity URLs will be temporarily unavailable from both on-campus and off-campus during the maintenance window. 

  • The actual destination website that the vanity URL redirects to will remain available and can be accessed by going to the standard URL (listed below). 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

  • Website redirects from the following vanity URLs:

Vanity URL

Standard URL

25live.pugetsound.edu

https://25live.collegenet.com/pro/pugetsound

asups.pugetsound.edu

https://www.pugetsound.edu/associated-students-university-puget-sound

givenow.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/give-now

giveonline.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/make-your-gift-puget-sound

givethroughphonathon.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/gifts-puget-sound-phonathon

giveto.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/make-your-gift-puget-sound

loggersgive.pugetsound.edu

https://www.pugetsound.edu/loggers-give

makeagift.pugetsound.edu

https://www.pugetsound.edu/support-puget-sound/make-a-gift-to-puget-sound

my.pugetsound.edu

https://campus.pugetsound.edu

newstudents.pugetsound.edu

https://www.pugetsound.edu/welcome-new-loggers

tickets.pugetsound.edu

https://ups.universitytickets.com/

webmail.pugetsound.edu

https://mail.google.com/a/pugetsound.edu

REASON FOR MAINTENANCE:

  • TS will be updating the IP addresses associated with the vanity URLs into a dedicated network zone on the firewall. This improves network security by segregating public-facing services from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{JONES NETWORK}: Planned Maintenance, Thurs, Apr 16, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Jones Network: Planned Maintenance

Thursday, April 16 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Jones Network (some cameras, card access, and Alertus speakers)

 REASON FOR MAINTENANCE:

  • Technology Services will be replacing a faulty network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired network connections in Jones Hall will go offline for approximately 1 hour.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{JONES NETWORK}: Planned Maintenance, Wed, Apr 15, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Jones Network: Planned Maintenance

Wednesday, April 15 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Jones Network (some cameras, card access, and Alertus speakers)

 REASON FOR MAINTENANCE:

  • Technology Services will be replacing a faulty network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired network connections in Jones Hall will go offline for approximately 1 hour.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Apr 12, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 12 | 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Apr 12, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 12 | 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CS/ECON/MATH FACULTY WEBSITES}: Planned Maintenance, Thu, Apr 9, 8:00 a.m. – 10:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Faculty Websites (Computer Science, Economics, Mathematics, and Sound Writing): Planned Maintenance

Thursday, April 9 | 8:00 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • Websites hosted on two web servers will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the servers hosting these websites into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

RESOLVED: {VDESK}: Emergency Maintenance, Wed, Mar 25, 7:00 a.m. – 5:00 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

vDesk: Emergency Maintenance

Wednesday, March 25 | 7:00 a.m. – 5:00 p.m. [RESOLVED – vDesk is available for general use]

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • Technology Services will be making configuration changes to the vDesk environment to ensure that it continues to operate normally.

 

WHAT YOU SHOULD KNOW:

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Emergency Maintenance, Wed, Mar 25, 7:00 a.m. – 5:00 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

vDesk: Emergency Maintenance

Wednesday, March 25 | 7:00 a.m. – 5:00 p.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • Technology Services will be making configuration changes to the vDesk environment to ensure that it continues to operate normally.

 

WHAT YOU SHOULD KNOW:

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{TRAIL/WEBSPACE}: Planned Maintenance, Thu, Mar 26 8:00 a.m. – 10:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Trail & Webspace Websites: Planned Maintenance

Thursday, March 26 | 8:00 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • The trail.pugetsound.edu website and websites hosted on webspace.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the servers hosting these websites into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu