{PUGETSOUND SYSTEMS}: Unplanned Interruptions, Friday Jan 14, 10 a.m. – 1:30 p.m. [RESOLVED]

This is an announcement from Technology Services (TS). Please see details below:

 

Update [1/14/2022 1:39 p.m.]: This incident is resolved. An issue with a configuration change in the firewall was rolled back. If you continue to experience issues, please contact the Technology Service Desk at 253-879-8585 (option 2).

 

Puget Sound Systems and Applications: Unplanned Interruptions

Friday, January 14, 2022 from 10 a.m.- 1:30 p.m. [RESOLVED]

SYSTEMS IMPACTED: We are experiencing unplanned issues with the following systems:  

Email to external addresses

Login to Puget Sound Systems

Okta

vDesk

Various Puget Sound systems and applications

 

REASON FOR IMPACT: Investigating network issues impacting services.

 

ADDITIONAL INFORMATION:

·      Thank you for your patience as we work to resolve these issues.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Unplanned Interruptions, Friday Jan 14, 10 a.m. – ongoing

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Unplanned Interruptions

Friday, January 14, 2022 from 10 a.m.-ongoing

SYSTEMS IMPACTED: We are experiencing unplanned issues with the following systems:  

Email to external addresses

Login to Puget Sound Systems

Okta

vDesk

Various Puget Sound systems and applications

 

REASON FOR IMPACT: Investigating network issues impacting services.

 

ADDITIONAL INFORMATION:

·      Thank you for your patience as we work to resolve these issues.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: DNS Slowness [COMPLETED]

 

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: DNS and AD slowness

Friday Janurary 14 at 11:00 AM – 11:30 AM

 

We are seeing some slow response times from 2 of our DNS servers and will be restarting them in an effort to resolve the issue.  Users may be impacted for logins temporarily.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

{PUGETSOUND SYSTEMS}: DNS Slowness

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: DNS and AD slowness

Friday Janurary 14 at 11:00 AM – 11:30 AM

 

We are seeing some slow response times from 2 of our DNS servers and will be restarting them in an effort to resolve the issue.  Users may be impacted for logins temporarily.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jan 9, 6 a.m.-6 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Sunday, January 9, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jan 9, 6 a.m.-6 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, January 9, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PeopleSoft Financials}: Planned Maintenance, Fri Nov 19 at 5 p.m. – Sun Nov 21 at 8 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Financials: Planned Maintenance [COMPLETE]

Friday, November 19 @ 5 p.m. to Sunday November 21 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment Technology Services will be updating the PeopleSoft Financials system to the latest version release. This system will be unavailable during the maintenance window.

ADDITIONAL INFORMATION:

·       myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{EDBLOGS} Planned Maintenance, Thu Nov 18, 7am – 8am [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

EDBLOGS: Planned Maintenance [COMPLETE]

Thursday, November 18, 2021 from 7am – 8am

REASON FOR IMPACT: A wordpress application upgrade and a database migration will take place.

 

ADDITIONAL INFORMATION:

·         Edblogs.pugetsound.edu will be unavailable during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

 

 

{Puget Sound Login}: Unplanned Partial Outage – Wednesday, November 17 @ 2:30 p.m. – 4:37 p.m. [RESOLVED]

Puget Sound Login: Unplanned Partial Outage

Wednesday November 17, 2021 @ 2:30 p.m. –  4:37 p.m. [RESOLVED]

SYSTEMS IMPACTED: Third-party systems with authentication configured via InCommon are impacted. After logging in, an “Authentication Error” message appears. The following systems (incomplete list) are known to be affected:

·       GET

·       OCLC

·       Primo

·       Tao

 

REASON FOR IMPACT: A change 10 days ago from a service provider unexpectedly caused issues which resulted in failures updating metadata necessary to complete the login process between various systems.

 

If you have additional questions, please contact the Technology Service Desk at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.

 

{Puget Sound Login}: Unplanned Partial Outage – Wednesday, November 17 @ 2:30 p.m. – current

Puget Sound Login: Unplanned Partial Outage

Wednesday November 17, 2021 @ 2:30 p.m. – current

SYSTEMS IMPACTED: Third-party systems with authentication configured via InCommon are impacted. After logging in, an “Authentication Error” message appears. The following systems (incomplete list) are known to be affected:

·       GET

·       OCLC

·       Primo

·       Tao

 

REASON FOR IMPACT: Under investigation.

 

Thank you for your patience as we work to resolve the issue. For support questions please contact the Technology Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.

 

{EDBLOGS} Planned Maintenance, Thu Nov 18, 7am – 8am

This is an announcement from Technology Services (TS). Please see details below.

EDBLOGS: Planned Maintenance

Thursday, November 18, 2021 from 7am – 8am

REASON FOR IMPACT: A wordpress application upgrade and a database migration will take place.

 

ADDITIONAL INFORMATION:

·         Edblogs.pugetsound.edu will be unavailable during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

 

 

{PeopleSoft Financials}: Planned Maintenance, Fri Nov 19 at 5 p.m. – Sun Nov 21 at 8 p.m.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Financials: Planned Maintenance

Friday, November 19 @ 5 p.m. to Sunday November 21 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment Technology Services will be updating the PeopleSoft Financials system to the latest version release. This system will be unavailable during the maintenance window.

ADDITIONAL INFORMATION:

·       myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: (CORRECTED) Patch Maintenance, Sun November 14, 6 a.m.-6 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance CORRECTED [COMPLETE]

Sunday, November 14, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: (CORRECTED) Patch Maintenance, Sun November 14, 6 a.m.-6 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance CORRECTED

Sunday, November 14, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun November 14, 6 a.m.-6 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, November 14, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.