{EDBLOGS} Planned Maintenance, Thu Oct 14, 7am – 9am

This is an announcement from Technology Services (TS). Please see details below.

EDBLOGS: Planned Maintenance

Thursday, October 14, 2021 from 7am – 9am

REASON FOR IMPACT: A wordpress application upgrade and a database migration will take place.

 

ADDITIONAL INFORMATION:

·         Edblogs.pugetsound.edu will be unavailable during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE TICKETING} Planned Maintenance, Wed Sept 29, 7pm – 9pm [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.
KACE TICKETING: Planned Maintenance
Wednesday, September 29, 2021 from 7pm – 9pm [COMPLETE]
REASON FOR IMPACT: An update will be installed to our KACE ticketing system to resolve some known issues.
 
ADDITIONAL INFORMATION:

·         Users will be unable to create, view, or update tickets during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE TICKETING} Planned Maintenance, Wed Sept 29, 7pm – 9pm

This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Wednesday, September 29, 2021 from 7pm – 9pm

REASON FOR IMPACT: An update will be installed to our KACE ticketing system to resolve some known issues.

 

ADDITIONAL INFORMATION:

·         Users will be unable to create, view, or update tickets during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

[Tscommunications] {Network} Firewall Firmware Maintenance – Tues September 14th, 6am-7am

NETWORK : Firewall Firmware Maintenance

September 14th, 2021 5:30am – 7am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         Both of our firewalls require firmware updates.

·         Internet services and external access will be intermittent for short periods of time (approximately 2-5 minutes at a time) during the maintenance window.

·         External access to services such as VPN (Global Protect), vDesk access, university hosted websites and university resources will be intermittent for short periods.

·         Internal on-campus services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Sept 12, 6 a.m.-6 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, Sept 12, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} Wheelock Network Maintenance – Wednesday August 11th, 8pm-10pm [COMPLETE]

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Wheelock Network Maintenance

August 11th, 2021 8pm – 10pm [COMPLETE]

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing important network configuration updates.

ADDITIONAL INFORMATION:

·         Services such as phones, data network, wireless and access to university resources from Wheelock will be intermittent for short periods of time (less than 5 minutes) during the maintenance window.

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} Wheelock Network Maintenance – Wednesday August 11th, 8pm-10pm

This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Wheelock Network Maintenance

August 11th, 2021 8pm – 10pm

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing important network configuration updates.

ADDITIONAL INFORMATION:

·         Services such as phones, data network, wireless and access to university resources from Wheelock will be intermittent for short periods of time (less than 5 minutes) during the maintenance window.

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, COMPLETE @ 5 p.m. 7/31

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Rescheduled for Friday, July 30  @ 5 p.m. to Sunday, August 1 @ 8 p.m.

REASON FOR IMPACT: Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions. This will provide a new look and feel to myPugetSound and will bring PeopleSoft Campus Solutions to the most recent version so we have a secure and reliable environment. They will be unavailable during the planned maintenance window. 

ADDITIONAL INFORMATION:

  • Favorites: Any items that have been saved under “Favorites” via the navigator/compass icon in myPugetSound will not show under “Favorites” after the upgrade. You will need to navigate to and resave these pages after Sunday July 18th. 
  • Multiple Affiliations: If someone has multiple affiliations within the university they will need to switch between those dashboards, i.e. Staff that is also taking classes will need to switch from their default Staff dashboard to their Student dashboard. This menu is available at the top center of the page. 
  • Clear Cache Post Upgrade: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on-campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jul 25, 6 a.m.-6 p.m. [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, Jul 25, 2021 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} System Maintenance, Fri Jul 23 at 9 am – 11 am [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, July 23 at 9 am – 11 am [COMPLETE]

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the backend servers for the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Fri Jul 23 at 9 am – 11 am

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, July 23 at 9 am – 11 am

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the backend servers for the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Rescheduled for Fri Jul 30 at 5 p.m. – Sun Aug 1 at 8 p.m.

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Rescheduled for Friday, July 30  @ 5 p.m. to Sunday, August 1 @ 8 p.m.

REASON FOR IMPACT: Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions. This will provide a new look and feel to myPugetSound and will bring PeopleSoft Campus Solutions to the most recent version so we have a secure and reliable environment. They will be unavailable during the planned maintenance window. 

ADDITIONAL INFORMATION:

·       Favorites: Any items that have been saved under “Favorites” via the navigator/compass icon in myPugetSound will not show under “Favorites” after the upgrade. You will need to navigate to and resave these pages after Sunday July 18th. 

·       Multiple Affiliations: If someone has multiple affiliations within the university they will need to switch between those dashboards, i.e. Staff that is also taking classes will need to switch from their default Staff dashboard to their Student dashboard. This menu is available at the top center of the page. 

·       Clear Cache Post Upgrade: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·       COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on-campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jul 25, 6 a.m.-6 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, Jul 25, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 16 at 5 p.m. – POSTPONED

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

POSTPONED

REASON FOR IMPACT: The new myPugetSound portal experience and the PeopleSoft Campus Upgrade have been postponed. A new date will be confirmed with departments next week. Technology Services experienced a technical issue which prevented us from confidently and safely moving forward with the upgrade this weekend.

We know this is not convenient and appreciate your patience as we work on a successful implementation.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 16 at 5 p.m. – Sun Jul 18 at 8 p.m.

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 16  @ 5 p.m. to Sunday, July 18 @ 8 p.m.

REASON FOR IMPACT: Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions. This will provide a new look and feel to myPugetSound and will bring PeopleSoft Campus Solutions to the most recent version so we have a secure and reliable environment. They will be unavailable during the planned maintenance window. 

ADDITIONAL INFORMATION:

·       Favorites: Any items that have been saved under “Favorites” via the navigator/compass icon in myPugetSound will not show under “Favorites” after the upgrade. You will need to navigate to and resave these pages after Sunday July 18th. 

·       Multiple Affiliations: If someone has multiple affiliations within the university they will need to switch between those dashboards, i.e. Staff that is also taking classes will need to switch from their default Staff dashboard to their Student dashboard. This menu is available at the top center of the page. 

·       Clear Cache Post Upgrade: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·       COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on-campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu