PeopleSoft PLANNED HR Oracle Database Upgrade – Fri, Apr 19th @ 6 – 8 p.m.

PeopleSoft Upgrade: Planned HR Oracle Database Upgrade

Friday, April 19th @ 6 – 8 p.m.

 

SYSTEMS IMPACTED:  PeopleSoft Human Relations Management System will be unavailable during the maintenance window

 

REASON FOR IMPACT: Upgrading databases is part of our standard practices to maintain a reliable environment.

 

ADDITIONAL INFORMATION:

·         myPugetSound will still be available during the maintenance window.

·         Some of the links within myPugetSound may not work if they originate from PeopleSoft Human Relations Management System.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

    Steve

Steve Dawson

Technology Services

Office: ext 3394

Mobile: 757-234-1801

 

{PeopleSoft DEV/TST} Patch and Refresh Maintenance: Thurs April 25th @ 6 a.m. – Fri April 26th @ 5 p.m.

This is a message from Technology Services regarding upcoming scheduled Patch and Refresh Maintenance. Please see details below.

 

PEOPLESOFT DEV & TST:  Patch and Refresh Maintenance

Thursday, April 25, 2019 from 6 a.m. – Friday, April 26, 2019 to 5 p.m.

 

SYSTEMS IMPACTED:

·         DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

·         TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

 

REASON FOR IMPACT

·         Standard patch maintenance and refreshing our databases to maintain a secure, reliable environment

 

ADDITIONAL INFORMATION:

·         Communications about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.

·         Communication about maintenance for PRD environments are routed through the TS Communications Listserv.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

 

    Steve

Steve Dawson

Technology Services

Office: 253-879-3394

Mobile: 757-234-1801

 

 

Canvas Learning Management System is operational

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: SERVICES RESTORED Canvas Learning Management System

Services have been restored as of March 29, 2019 2:16 pm

REASON FOR IMPACT: Services have been restored

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Mark F. Sauer

Deputy CIO

Technology Services

 

UNIVERSITY OF PUGET SOUND

1500 N. Warner St. #1068

Tacoma, WA 98416-1068

T: 503.816.4131

msauer@pugetsound.edu

www.pugetsound.edu/ts

 

Canvas Learning Management System Outage 32019 1:30PM

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Canvas Learning Management System unplanned outage

March 28, 2019 1:30pm, no ETR

REASON FOR IMPACT: The Canvas Learning Management System is a cloud based service.  Canvas is experience technical difficulties with their login and authentication system.  Customers are unable to access Canvas LMS.

 

ADDITIONAL INFORMATION:

·         Canvas Support is aware of the outage and is working to identify the cause and restoration of the system.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Mark F. Sauer

Deputy CIO

Technology Services

 

UNIVERSITY OF PUGET SOUND

1500 N. Warner St. #1068

Tacoma, WA 98416-1068

T: 503.816.4131

msauer@pugetsound.edu

www.pugetsound.edu/ts

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sunday Mar 10, 6 a.m.-3 p.m.

 

This is an announcement from Technology Services (TS). Please see details below:

The following planned maintenance actions have been completed.

Puget Sound Systems and Applications: Planned Maintenance

Sunday, March 10, 2019 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday, March 10th, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

    Steve

Steve Dawson

Technology Services

Office: ext 3394

Mobile: 757-234-1801

 

PeopleSoft DEV/TST Planned Maintenance: Thurs, Mar 14th @ 6 a.m. – Fri Mar 15th @ 5 p.m.

This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

PEOPLESOFT DEV & TST: Planned Maintenance

Thursday, March 14th @ 6 a.m. – Friday, March 15th @ 5 p.m. 

SYSTEMS IMPACTED:  

·         DEV Refreshes:

o   Impact: The following PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

o   Duration: Thursday, March 14th all day

·         TST Refreshes:

o   Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

o   Duration: Friday, March 15th all day

 

REASON FOR IMPACT: Refreshing our databases is a standard practice to maintain reliable environments.

 

ADDITIONAL INFORMATION:

·         Communications about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.

·         Communication about maintenance for PRD environments are routed through the TS Communications Listserv.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 Please let us know if you have any questions or concerns.

 

    Steve

Steve Dawson

Technology Services

Office: ext. 3394

Mobile: 757-234-1801

 

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sunday Mar 10, 6 a.m.-3 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, March 10, 2019 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday, March 10th, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

    Steve

Steve Dawson

Technology Services

Office: ext 3394

Mobile: 757-234-1801

 

Planned Network/Server Maintenance ( 4 March at 5:15 – 5:45pm)

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Network/Server Maintenance

Monday March 4, 2019 5:15 PM to 5:45 PM.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·      Peoplesoft HR applications, including sections of my.pugetsound.edu

DATE(s) of IMPACT: Monday March 4th 5:15 PM to 5:45 PM

REASON FOR IMPACT: To ensure a secure and reliable computing environment, TS will be updating SSL certificates.

·      Users may be unexpectedly kicked out of Peoplesoft HR applications during this time period, they should be able to re-login after a few minutes.

ADDITIONAL INFORMATION:

·      The university network, internet access and wireless will NOT be affected.

·      Technology Services requires periodic planned maintenance windows to ensure a secure and reliable computing environment. Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

    Steve

Steve Dawson

Technology Services

Office: 253-879-3394

Mobile: 757-234-1801

 

 

Planned Network/Server Maintenance ( 20 February at 8:00 – 10:00pm)

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Network/Server Maintenance

Wednesday, February 20, 2019 from 8:00 – 10:00 p.m.

SYSTEMS IMPACTED: The following production services will be become unavailable during the maintenance window:

·         25live

·         CAS

·         Job listings on main website

·         PeopleSoft Portal

·         PeopleSoft Campus

·         PeopleSoft Financials

·         PeopleSoft HR

·         Transfercreditsearch

·         vDesk

·         Webwork

 

DATE(s) of IMPACT: Wednesday, February 20th, 8:00 – 10:00 p.m.

 

REASON FOR IMPACT: Stability issues with the server load balancers require us to fallback to an older firmware version.

 

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services requires periodic planned maintenance windows to ensure a secure and reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

    Steve

Steve Dawson

Technology Services

Office: ext. 3394

 

Planned Network/Server Maintenance

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Network/Server Maintenance

Saturday and Sunday, February 16-17, 2019 from 6a.m.-6p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·         Domain Controller – DNS server (users may experience a brief delay when logging in and accessing some programs)

·         Safe Connect Server – (new users who haven’t been on the network before may experience a failure to connect. Users should wait a few minutes and try again)

DATE(s) of IMPACT: Saturday and Sunday, February 16-17th, 6 a.m. – 6 p.m.

REASON FOR IMPACT: To ensure a secure and reliable computing environment, TS will be completing cut-over maintenance on selected Puget Sound servers.

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services requires periodic planned maintenance windows to ensure a secure and reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

    Steve

Steve Dawson

Technology Services

Office: ext. 3394

 

PeopleSoft DEV/TST Patch Maintenance: Wed, Feb 20th @ 6 a.m. – 7 p.m.

This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

PEOPLESOFT DEV & TST:  Patch Maintenance

Wednesday, February 20th:  6 a.m. – 7 p.m. 

SYSTEMS IMPACTED:

·         DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

·         TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

REASON FOR IMPACT

·         Standard maintenance to maintain a secure, reliable environment

 Please let us know if you have any questions or concerns.

 

    Steve

Steve Dawson

Technology Services

Office: ext. 3394

Mobile: 757-234-1801

 

PeopleSoft DEV/TST Patch Maintenance: Wed, Feb 13th @ 6 a.m. – 7 p.m.

This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

PEOPLESOFT DEV & TST:  Cancelled Patch Maintenance for

Wednesday, February 13th:  6 a.m. – 7 p.m.  This event will be reschedule at a future date to be determined.

 Please let us know if you have any questions or concerns.

 

    Steve

Steve Dawson

Technology Services

Office: ext 3394

Mobile: 757-234-1801

 

 

PeopleSoft DEV/TST Patch Maintenance: Wed, Feb 13th @ 6 a.m. – 7 p.m.

This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

PEOPLESOFT DEV & TST:  Patch Maintenance

Wednesday, February 13th:  6 a.m. – 7 p.m. 

SYSTEMS IMPACTED:

·         DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

·         TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

REASON FOR IMPACT

·         Standard maintenance to maintain a secure, reliable environment

 Please let us know if you have any questions or concerns.

 

    Steve

Steve Dawson

Technology Services

Office: ext 3394

Mobile: 757-234-1801

 

 

{PeopleSoft DEV/TST} PLANNED MAINTENANCE: Refreshes – Thurs, Jan 24 @ 6 a.m. – Fri Jan 25 @ 5 p.m.

The following planned maintenance refreshes have been completed.

PeopleSoft Refreshes: Planned Maintenance

Thursday, January 24 @ 6 a.m. – Friday, January 25 @ 5 p.m.

SYSTEMS IMPACTED:  

·         DEV Refreshes:

o   Impact: The following PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

o   Duration: Thursday, January 24th all day

·         TST Refreshes:

o   Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

o   Duration: Friday, January 25th all day

 

{Phones} Intermittent Outbound Call Issue, January 24 beginning at 8:45 a.m.

This is an announcement from Technology Services (TS). Please see details below.

PHONES: Intermittent Outbound Call Issue

Thursday, January 24, 2019 beginning at 8:45 a.m.

REASON FOR IMPACT: Technology Services has identified an issue with outbound calls intermittently dropping. We’ve determined that the issue is with our telephone provider, Allstream and we are waiting on an update from them regarding time to resolution. We will send an update as soon as one is available.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.