[Tscommunications] {Network}: Wheelock Network Upgrade/Maintenance, June 30th, July 1st and July 2nd

Update 11:57 PM : We have completed our maintenance activity for the evening.  Thank you.

Update 9:07 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

July 1st from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

 

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network}: Wheelock Network Upgrade/Maintenance, June 30th, July 1st and July 2nd

This is an announcement from Technology Services (TS). Please see details below.

Update 9:07 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

July 1st from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

 

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} DHCP/IP Address Issue – July 1, 2020 [RESOLVED]

Update:  All network systems appear to be working normally again.  We believe there was a malfunctioning device on the network that caused the network issues.  Thank you for your patience.

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent DHCP/IP Address Issue

July 1st, 2020 [RESOLVED]

SYSTEMS IMPACTED:  Wired devices trying to access the network.

REASON FOR IMPACT: We are currently experiencing an issue with devices not able to get an IP address on wired networks.  Wireless seems mostly unaffected.  We are investigating this issue and will update as we find out more information.  If you are currently working do not reboot your computer as this may cause you to lose network connectivity.

 

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} DHCP/IP Address Issue – July 1, 2020

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent DHCP/IP Address Issue

July 1st, 2020

SYSTEMS IMPACTED:  Wired devices trying to access the network.

REASON FOR IMPACT: We are currently experiencing an issue with devices not able to get an IP address on wired networks.  Wireless seems mostly unaffected.  We are investigating this issue and will update as we find out more information.  If you are currently working do not reboot your computer as this may cause you to lose network connectivity.

 

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network}: Wheelock Network Upgrade/Maintenance, June 30th, July 1st and July 2nd

This is an announcement from Technology Services (TS). Please see details below.

Update 12:38 AM : We are completed with our maintenance for the evening.  Thank you.

Update 8:51 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

June 30th, July 1st and July 2nd from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

 

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network}: Wheelock Network Upgrade/Maintenance, June 30th, July 1st and July 2nd

This is an announcement from Technology Services (TS). Please see details below.

Update 8:51 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

June 30th, July 1st and July 2nd from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

 

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {NETWORK}: Phone/VOIP Upgrade – July 15th, 2020 – 7PM to Midnight

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Phone/VOIP System Upgrade

July 15th, 2020 – 7PM to Midnight

SYSTEMS IMPACTED:  All VOIP Services on campus will be affected including, desk phones, walls phones, and all devices that use VOIP analog converters such as Fax machines, elevator phones, security systems and emergency towers.

REASON FOR IMPACT: Technology Services will be performing an upgrade to the phone system increase stability, reliability and interoperability with our phone system. This maintenance will cause short intermittent downtime to phone/VOIP services (typically less than 5 minutes) around campus between 7PM and Midnight.


ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All phone/VOIP services will experience intermittent down time as we migrate phones and VOIP devices to new servers.  While the migration of these phones will not take long (usually less than 5 minutes as the phones and devices reboot) we will need to do testing and verification during the full maintenance window.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Windows Domain} System Upgrade – Sun June 28, 8 a.m. – 5 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

Windows Domain: System Upgrade [COMPLETE]

Sunday, June 28 from 8 a.m. – 5 p.m.

REASON FOR IMPACT: Technology services will be retiring some of our domain controllers this weekend.

 

ADDITIONAL INFORMATION:

·         Some services may become unavailable or have slow logins while the work is being performed.

·         On campus network access may be slower while services are migrated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Windows Domain} System Upgrade – Sun June 28, 8 a.m. – 5 p.m.

This is an announcement from Technology Services (TS). Please see details below.

Windows Domain: System Upgrade

Sunday, June 28 from 8 a.m. – 5 p.m.

REASON FOR IMPACT: Technology services will be retiring some of our domain controllers this weekend.

 

ADDITIONAL INFORMATION:

·         Some services may become unavailable or have slow logins while the work is being performed.

·         On campus network access may be slower while services are migrated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

System Maintenance – Thurs June 25, 5 p.m.- 6 p.m.

This is an announcement from Technology Services (TS). Please see details below.

KACE: System Update

Thursday, June 25 from 5 p.m. – 6 p.m.

REASON FOR IMPACT: Technology Services will be updating our ticketing system (KACE) to the latest version.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

[Tscommunications] {Network}: Wheelock Network Upgrade/Maintenance, June 30th, July 1st and July 2nd

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Wheelock Network Upgrade

June 30th, July 1st and July 2nd from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

 

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} Weyerhaeuser – Friday June 19th, 2020 4:30PM [COMPLETE]

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Network Outage [COMPLETE]

June 19th, 2020 at 4:30 p.m.

Update: All work has been completed and the network is back up and running.

 

REASON FOR IMPACT:

———————–

There will be a short disruption to network services at approximately 4:30PM in Weyerhaeuser.  There is a faulty backup battery system (UPS) that needs to be replaced that is causing intermittent power outages.  We will need to disconnect power from the faulty UPS and reconnect power to a new unit.  This work will take approximately 15 minutes.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} Weyerhaeuser – Friday June 19th, 2020 4:30PM

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Network Outage

June 19th, 2020 at 4:30 p.m.

REASON FOR IMPACT:

———————–

There will be a short disruption to network services at approximately 4:30PM in Weyerhaeuser.  There is a faulty backup battery system (UPS) that needs to be replaced that is causing intermittent power outages.  We will need to disconnect power from the faulty UPS and reconnect power to a new unit.  This work will take approximately 15 minutes.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Email} Issues Connecting to Email via Outlook – Tues June 16 @ 8:30 a.m.

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Connecting to Email via Outlook

June 16, 2020 at 8:30 a.m.

REASON FOR IMPACT: Technology Services has noticed multiple individuals have been unable to access their Puget Sound email via Outlook on their computer. TS is actively working to resolve the issue. If you are unable to access your Puget Sound email via Outlook on your device please try using webmail.pugetsound.edu for the interim while Technology Services remediates the issue. Please also notify the Service Desk by emailing them at servicedesk@pugetsound.edu so they are aware you have been impacted.

ADDITIONAL INFORMATION:

·        Examples of errors received when connecting to Outlook:

o   Windows Security Microsoft Outlook prompt for credentials.

o   Cannot start Microsoft Outlook.

o   Cannot open the Outlook window.

o   The set of folders cannot be opened.

o   The file (file path here) is not an Outlook data file (.ost).

o   Note this is happening for various users on both Mac and PC and different versions of Outlook

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

{Identity Provider} System restart, Wed May 6, 11 a.m.-11:10 a.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

Identity Provider: System restart [COMPLETE]

Wednesday, May 6, 2020 from 11 a.m.-11:10 a.m.

REASON FOR IMPACT: One of our identity systems is having issues and requires a reboot to resolve.

 

ADDITIONAL INFORMATION:

·         Logging into some applications will fail when the system is down.  Some library journals, Canvas, 25live and other applications will be impacted.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.