{Phone} Planned Maintenance, Wednesday Sept. 30, 2020 9 am – noon [COMPLETE]

The planned maintenance has been completed successfully.


From: Jared M Hoover
Sent: Tuesday, September 29, 2020 1:31 PM
To: TS Communications
Subject: {Phone} Planned Maintenance, Wednesday Sept. 30, 2020 9 am – noon

 

This is an announcement from Technology Services (TS). Please see details below.

Phone: Planned Maintenance

Wednesday, September 30, 2020 from 9 am – noon [COMPLETE]

REASON FOR IMPACT: Our phone system management interfaces will be consolidated with the rest of our production systems.

 

ADDITIONAL INFORMATION:

·         Phones will continue to operate normally during the maintenance window.

·         During the consolidation there will be periods of time, approximately 30 minutes in length, where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Pugetsound Website} Machforms upgrade, Wednesday Sept. 23, 2020 6 am – 7 am [COMPLETE]

The planned upgrade is complete.


From: Jared M Hoover
Sent: Tuesday, September 22, 2020 4:26 PM
To: TS Communications
Subject: {Pugetsound Website} Machforms upgrade, Wednesday Sept. 23, 2020 6 am – 7 am

 

This is an announcement from Technology Services (TS). Please see details below.

Pugetsound website: Machforms upgrade

September 23, 2020 from 6 am – 7 am [COMPLETE]

REASON FOR IMPACT: Machforms will be upgraded to a newer version.

 

ADDITIONAL INFORMATION:

·         No outages to the Pugetsound.edu website are expected.

·         Any components that rely on Machforms may not work during the upgrade.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {Network} VPN Inaccessible – Sun July 26, 2020 [RESOLVED]

Resending to reflect correct date and time.

 

Thank you!

 

From: Henry Lee
Sent: Sunday, July 26, 2020 4:44 PM
To: TS Communications <tscommunications@pugetsound.edu&gt;
Subject: [Tscommunications] {Network} VPN Inaccessible – Wed Apr 1 @ 4:40 p.m. [RESOLVED]

 

 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: VPN Inaccessible

July 26, 2020 [RESOLVED]

REASON FOR IMPACT:

Update: VPN should be working as normal without giving any errors.  If you continue having issues please let the Service Desk know.

Access to the university VPN is inaccessible at this time due to an expired certificate.  We are working to resolve this issue as soon as possible.  As an alternative to using the VPN, users may opt to use vDesk to access university systems and applications.

vDesk Information:
https://www.pugetsound.edu/about/offices-services/technology-services/vdesk-2/

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – [COMPLETE]

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Friday, July 24  @ 5 p.m. to Sunday, July 26 @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         PeopleSoft Campus Solutions Menu – The blue menu bar has slightly changed to include a navigator icon in the upper right hand area of the screen. If you login often directly to PeopleSoft Campus Solutions and have pages set as a “Favorite” you can now access those by following the below steps:  

o    Select “Personalize Content”

o    Select “menu” in pop out message

o    View “my favorites” on left hand side of the screen

o    To access all other pages utilize the new “navigator icon” in upper right hand side of the page.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

 

[Tscommunications] {Network} Wireless Outage – Wed July 22nd, 2020 [RESOLVED]

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Wireless Outage 

July 22nd, 2020 [RESOLVED]

REASON FOR IMPACT:

Update: The wireless outage was due to bad configuration applied by one of our vendors.  We have reverted the change and wireless has been restored.

We are currently experiencing a wireless outage affecting parts of the campus.  We are investigating the cause and hope to have the wireless restored as soon as possible.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} Planned Migration – Wednesday, July 15 2 p.m. – 5 p.m. [COMPLETE]

Update: The planned migration has been completed.

 

This is an announcement from Technology Services (TS). Please see details below.

PHONE: Emergency Responder Migration

Wednesday, July 15, 2020 from 2:00 p.m. – 5:00 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be migrating part of our phone system to new servers to prepare for a system upgrade later this year.

 

ADDITIONAL INFORMATION:

·         These systems are redundant so no outages are expected.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Windows Domain} System Upgrade – Sun June 28, 8 a.m. – 5 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

Windows Domain: System Upgrade [COMPLETE]

Sunday, June 28 from 8 a.m. – 5 p.m.

REASON FOR IMPACT: Technology services will be retiring some of our domain controllers this weekend.

 

ADDITIONAL INFORMATION:

·         Some services may become unavailable or have slow logins while the work is being performed.

·         On campus network access may be slower while services are migrated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{myPugetSound} Planned Maintenance – COMPLETE

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Planned Maintenance

COMPLETE


REASON FOR IMPACT: A small number of users have received an error logging into the updated myPugetSound.  Technology Services updated myPugetSound to resolve this error.

ADDITIONAL INFORMATION:

·         Please clear your browser cache for the best experience.

·         For information on new features and updates to myPugetSound visit the project webpage.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

{myPugetSound} {PeopleSoft Systems} Security Maintenance, February 14, 6 p.m.–8 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

SECURITY MAINTENANCE: myPugetSound, PeopleSoft Campus Solutions, PeopleSoft Human Resources, PeopleSoft Financials [COMPLETE]

Wednesday, February 14, 6:00 p.m.–8:00 p.m.

SYSTEM(S) IMPACTED:

·         myPugetSound, 6 p.m.–7 p.m.

·         PeopleSoft Campus Solutions, 6 p.m.–8 p.m.

·         PeopleSoft Human Resources, 6 p.m.–8 p.m.

·         PeopleSoft Financials, 6 p.m.–8 p.m.

DATE(s) of IMPACT: Wednesday, February 14 from 6 p.m.–8 p.m.

REASON FOR IMPACT: Technology Services will be installing a critical Oracle security patch across all PeopleSoft systems.

ADDITIONAL INFORMATION:

·         During the maintenance window the systems impacted will be intermittently unavailable.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Webmail SSL Certificate Renewal 10/8/2014 [Completed]

The SSL certificate for Webmail will be renewed at 6 p.m. today, 10/8/2014.  The impact of this change should be minimal, and all email services including Webmail should remain available during this time. The process should take about 10 minutes to complete.

Thank you for your patience.

[Update] The work was completed successfully. Certain versions of Firefox on the MacIntosh may have trouble with the new certificate.We are investigating the issue.