[Tscommunications] {Network} Firewall Firmware Maintenance – Sun July 11th, 6am-7am [COMPLETED

This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Firewall Firmware Maintenance

July 11th, 2021 6am – 7am [COMPLETED]

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         Firewall firmware has now been upgraded.

·         Global Protect VPN client was also upgraded to address some bugs and to be on the latest recommended release.

·         This was previously scheduled for July 4th

·         Both firewalls require a firmware update.

·         Internet services and external access will be intermittent for short periods of time (less than 1-2 minutes) during the maintenance window.

·         External services such as VPN (Global Protect), vDesk access, university websites and resources will also be intermittent for short periods.

·         Internal services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{pugetsound.edu website} Planned Maintenance, Fri Jun 25, 8 pm – 10 pm [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below.

Pugetsound.edu Website: Planned Maintenance

Friday, June 25, 2021 from 8 pm – 10 pm [COMPLETE]

REASON FOR IMPACT: Configuration changes will be made to reduce the number of errors on the site and to change the default search behavior.

 

ADDITIONAL INFORMATION:

·         The pugetsound.edu website will be intermittently unavailable during the maintenance window.  Downtime is expected to last approximately 5-15 minutes.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{pugetsound.edu website} Planned Maintenance, Sat Jun 19, 8 pm – 10 pm [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below.

Pugetsound.edu Website: Planned Maintenance

Saturday, June 19, 2021 from 8 pm – 10 pm [COMPLETE]

REASON FOR IMPACT: Website code updates and installation of database caching.

 

ADDITIONAL INFORMATION:

·         The Pugetsound.edu website will be intermittently unavailable during the maintenance window. Downtime is expected to last approximately 15-30 minutes.

·         The site code base will be updated to fix some broken pages.

·         Database caching will be installed to improve site performance.

·         Fixes for search will be implemented in the coming week.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Thu, Apr 15 @ 5 am – 8 am [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Thursday, April 15 at 5 am – 8 am [COMPLETE]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Wed, Apr 14 @ 5 am – 8 am [POSTPONED]

There were some issues during validation testing so we will be delaying the update until those issues are resolved.

EMAIL: System Maintenance

Wednesday, April 14 at 5 am – 8 am [POSTPONED]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Puget Sound Accounts}: Unplanned Interruptions – Wednesday, April 7-8 [RESOLVED]

This is an announcement from Technology Services (TS). Please see details below:

Update [4/9/21 9:35 a.m.]: This incident is resolved. After thorough investigation, Technology Services has determined that no unauthorized access was detected during the course of this incident. As a reminder, please make sure that you utilize strong passphrases and that your Puget Sound password is different than what you may use for social media sites or other online accounts as it is one of the most effective ways to ensure the safety of your own account. We appreciate your patience as we worked to mitigate the situation. Please know that Technology Services will continue exploring and pursuing ways to better detect and prevent these incidents from causing disruption to campus members in the future. Thank you.

Puget Sound Accounts: Unplanned Interruptions

Wednesday April 7-8, 2021

SYSTEMS IMPACTED: Certain Puget Sound accounts are being locked. This is caused by multiple unsuccessful login attempts to specific usernames from any source. Due to the account lock, users may be unable to access various Puget Sound systems during the lockout period.

 

REASON FOR IMPACT: There may be external non-campus members attempting to log on to campus accounts with incorrect passwords. As indicated by the account locks, the attempts have largely been unsuccessful. Technology Services is monitoring the situation and taking appropriate steps to thwart further attempts that may cause disruption to Puget Sound accounts.

 

ADDITIONAL INFORMATION: If you are having trouble logging in to your account with your current password, you may be affected by this incident. The recommended course of action is to either wait for your account to automatically unlock or call the Service Desk at 253-879-8585 (option 2) to immediately unlock your account. Call volume may be higher than normal at this time. Please note that changing your password will not resolve the issue.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Mar 14, 6 a.m.-6 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, March 14, 2021 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} System Maintenance, Fri Mar 12 @ 1 pm – 4 pm [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, Mar 12 @ 1 pm – 4 pm [COMPLETE]

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} System Maintenance – Wed, Mar 3 @ 5 am – 8 am [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Wednesday, March 3 at 5 am – 8 am [COMPLETE]

REASON FOR IMPACT: A critical security patch is required on our email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will unavailable or response times are slower than normal during the maintenance.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} System Maintenance Fri, Feb 19 @ 10 am – 12 pm

Correction: The maintenance window is being extended to 12 noon.

 

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Friday, February 19 @ 10 am – 12 pm

REASON FOR IMPACT: The KACE Ticketing system may experience an outage today as we work with a vendor to resolve stability issues we have been recently experiencing.

 

ADDITIONAL INFORMATION:

·         If the system experiences an outage it will be brought back up shortly after.

·         Any ticket updates sent by email will need to be manually added by queue owners during any outage period.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} Planned Maintenance Wed, Jan 27 @ 6 am – 7 am [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Wednesday, January 27 @ 6 am – 7 am [COMPLETE]

REASON FOR IMPACT: The KACE ticketing system will be taken down so we can perform maintenance on a back end system to ensure system reliability.

 

ADDITIONAL INFORMATION:

·         KACE will be inaccessible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

[Tscommunications] {NETWORK} Firewall and VPN Maintenance, Wed Jan 27, 5 a.m.- 6 a.m. [COMPLETE]

 

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Wednesday, Jan. 27, 2021 from 5:00 a.m.- 6:00 a.m. [COMPLETE]

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall and VPN services.

ADDITIONAL INFORMATION:

·       Our primary firewalls will need to be rebooted as part updating software

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} System Maintenance, Fri Jan 22 @ 1 p.m. – 4 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, January 22 @ 1 p.m. – 4 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be disabling unused software to prevent outages on our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jan 10, 6 a.m.-6 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, January 10, 2021 from 6 a.m.-6 p.m. [COMPETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Email} Certificate Renewal, Thu Dec 10 @ 6 a.m. – 7 a.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

Email: Certificate Renewal [COMPLETE]

Thursday, December 10 @ 6 a.m. – 7 a.m.

REASON FOR IMPACT: Email system security certificates will be expiring soon and need to be replaced with new security certificates.

 

ADDITIONAL INFORMATION:

·         During the maintenance window end users may be briefly disconnected from our email system as the certificates are replaced.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.