{KACE Ticketing System} System Maintenance Fri, Feb 19 @ 10 am – 12 pm

Correction: The maintenance window is being extended to 12 noon.

 

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Friday, February 19 @ 10 am – 12 pm

REASON FOR IMPACT: The KACE Ticketing system may experience an outage today as we work with a vendor to resolve stability issues we have been recently experiencing.

 

ADDITIONAL INFORMATION:

·         If the system experiences an outage it will be brought back up shortly after.

·         Any ticket updates sent by email will need to be manually added by queue owners during any outage period.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} Planned Maintenance Wed, Jan 27 @ 6 am – 7 am [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Wednesday, January 27 @ 6 am – 7 am [COMPLETE]

REASON FOR IMPACT: The KACE ticketing system will be taken down so we can perform maintenance on a back end system to ensure system reliability.

 

ADDITIONAL INFORMATION:

·         KACE will be inaccessible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

[Tscommunications] {NETWORK} Firewall and VPN Maintenance, Wed Jan 27, 5 a.m.- 6 a.m. [COMPLETE]

 

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Wednesday, Jan. 27, 2021 from 5:00 a.m.- 6:00 a.m. [COMPLETE]

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall and VPN services.

ADDITIONAL INFORMATION:

·       Our primary firewalls will need to be rebooted as part updating software

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone} System Maintenance, Fri Jan 22 @ 1 p.m. – 4 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, January 22 @ 1 p.m. – 4 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be disabling unused software to prevent outages on our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Jan 10, 6 a.m.-6 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, January 10, 2021 from 6 a.m.-6 p.m. [COMPETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Email} Certificate Renewal, Thu Dec 10 @ 6 a.m. – 7 a.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

Email: Certificate Renewal [COMPLETE]

Thursday, December 10 @ 6 a.m. – 7 a.m.

REASON FOR IMPACT: Email system security certificates will be expiring soon and need to be replaced with new security certificates.

 

ADDITIONAL INFORMATION:

·         During the maintenance window end users may be briefly disconnected from our email system as the certificates are replaced.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Phone} System Maintenance, Wed Dec 9 @ 4 p.m. – 5 p.m. [COMPLETE]

Phone system maintenance is now complete.


This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Wednesday, December 9 @ 4 p.m. – 5 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Email} Certificate Renewal, Thu Dec 10 @ 6 a.m. – 7 a.m.

Correction: the date was incorrect on the previous notice.

 

This is an announcement from Technology Services (TS). Please see details below.

Email: Certificate Renewal

Thursday, December 10 @ 6 a.m. – 7 a.m.

REASON FOR IMPACT: Email system security certificates will be expiring soon and need to be replaced with new security certificates.

 

ADDITIONAL INFORMATION:

·         During the maintenance window end users may be briefly disconnected from our email system as the certificates are replaced.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} System Maintenance, Tue Dec 8 @ 3 p.m. – 5 p.m. [COMPLETE]

Our patching for today has completed.  We will be scheduling some additional patches for installation tomorrow.

 

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Tuesday, December 8 @ 3 p.m. – 5 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} System Maintenance Tue, Nov 24 4 pm – ~5 pm [COMPLETE]

KACE is back online and you may use it again.  We do not have a fix for the issue yet so it is possible that it will go down again.  If it does go down we will try to have it available again as soon as we can.  We are still working with support on a permanent fix for the issue.


This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Tuesday, November 24 from 4 pm to approximately 5 pm [COMPLETE]

REASON FOR IMPACT: Our KACE ticketing system is having stability issues that cause it to be inaccessible to end users.  The software vendor will take the system down for maintenance to repair the system so it will run stable.

 

ADDITIONAL INFORMATION:

·         The maintenance is expected to take about an hour but it could take longer.  A notification will be sent out when the work is complete.

·         During the maintenance period the system will not be accessible via a web browser and any ticket updates will need to be put in after the maintenance is complete.

·         Email addresses that are forwarded to the ticketing system will be turned off and anything sent to them during the maintenance period will remain queued for review by the queue owners.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE Ticketing System} Emergency Maintenance Mon, Nov 23 2 pm – ~3 pm [CANCELLED]

Our vendor was unable to schedule resources in the window provided.  We will be rescheduling for sometime tomorrow.  Thank you for your patience.

 

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: Emergency Maintenance

Monday, November 23 from 2 pm to approximately 3 pm [CANCELLED]

REASON FOR IMPACT: Our KACE ticketing system is having stability issues that cause it to be inaccessible to end users.  The software vendor will take the system down for maintenance to repair the system so it will run stable.

 

ADDITIONAL INFORMATION:

·         The maintenance is expected to take about an hour but it could take longer.  A notification will be sent out when the work is complete.

·         During the maintenance period the system will not be accessible via a web browser and any ticket updates will need to be put in after the maintenance is complete.

·         Email addresses that are forwarded to the ticketing system will be turned off and anything sent to them during the maintenance period will remain queued for review by the queue owners.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

 

{NETWORK} Phone Issue: Monday Nov 23

This is an announcement from Technology Services (TS). Please see details below:

 

NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020

 

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working

 

ADDITIONAL INFORMATION:

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

{Phone} System Maintenance, Fri Nov 13, 1 p.m. – 5 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, November 13 1 p.m. – 5 p.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

 

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE} System Maintenance – Thurs Nov 12, 6 a.m. – 8 a.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Update

Thursday, November 12 from 6 a.m. – 8 a.m. [COMPLETE]

REASON FOR IMPACT: Technology Services will be updating our ticketing system (KACE) to the latest version.

 

ADDITIONAL INFORMATION:

·         Viewing, editing, and adding tickets will not be possible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{Phone} Planned Maintenance, Wednesday Sept. 30, 2020 9 am – noon [COMPLETE]

The planned maintenance has been completed successfully.


From: Jared M Hoover
Sent: Tuesday, September 29, 2020 1:31 PM
To: TS Communications
Subject: {Phone} Planned Maintenance, Wednesday Sept. 30, 2020 9 am – noon

 

This is an announcement from Technology Services (TS). Please see details below.

Phone: Planned Maintenance

Wednesday, September 30, 2020 from 9 am – noon [COMPLETE]

REASON FOR IMPACT: Our phone system management interfaces will be consolidated with the rest of our production systems.

 

ADDITIONAL INFORMATION:

·         Phones will continue to operate normally during the maintenance window.

·         During the consolidation there will be periods of time, approximately 30 minutes in length, where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.