[Updated 7:49 am, 8/1/2012] We have been informed by the phone carrier that this issue has been resolved. The problem was apparently a hardware failure in a key piece of equipment.
[Updated 4:54 pm] As of about 4-4:15 pm, This problem has resurfaced, although log distance calls are displaying various symptoms. The phone carrier is working on the problem.
This morning there have been reports of certain long distance calls not connecting, giving “dead air” when dialed. This is due to a problem at our telephone carrier, which is experiencing a widespread issue. The carrier is working on the issue, which is affecting all their customers. Long distance calls appear to be working now, but this may be sporadic for the next hour.
The Pre-Production Patch Maintenance has been completed at 9:00 am., and all servers patched during this time period are back online. Next Sunday the 12th of August is a scheduled Quarterly Patch Maintenance Window, and a separate blog will be posted.
On Thursday the 2nd of August 2012, from 7:00 AM – 9:00 AM most pre-production servers are to be patched. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to these pre-production servers.
This should not affect any production services such as:
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.