{myPugetSound} Currently Unavailable – Mon Aug 3, 11:05 a.m. – 12:45 p.m.

This is an announcement from Technology Services (TS). Please see details below.

 

myPugetSound: Currently Unavailable [RESOLVED]

Monday, August 3, 2020 at 11:05 a.m. – 12:45 p.m.  

 

REASON FOR IMPACT: Customers have reported issues with logging into myPugetSound.edu. Technology Services has resolved the issue. If issues persist please try clearing browser cache by following these instructions on our website:  https://www.pugetsound.edu/about/offices-services/technology-services/help-support/self-help/clearing-browser-cache/. If issues continue please contact TS Service Desk at 253-879-8585.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{vDesk} Currently Unavailable – Aug 3 @ 8:30 a.m. – 12 p.m. [RESOLVED]

This is an announcement from Technology Services (TS). Please see details below.

vDESK: Currently Unavailable [RESOLVED]

August 3, 2020 at 8:30 a.m.- 12 p.m.

REASON FOR IMPACT: TS noticed vDESK was not accessible and have resolved the issue. Please note that logging on to vDESK may take a little longer than usual over the next couple hours.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

{myPugetSound} Currently Unavailable – Mon Aug 3, 11:05 a.m.

This is an announcement from Technology Services (TS). Please see details below.

 

myPugetSound: Currently Unavailable

Monday, August 3, 2020 at 11:05 a.m.  

 

REASON FOR IMPACT: Customers have reported issues with logging into myPugetSound.edu. Technology Services (TS) is actively working to remediate the issue. TS will confirm once issue is resolved.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound} Menu Items not Viewable: 10 a.m. – 10:45 a.m. [RESOLVED]

This is an announcement from Technology Services (TS). Please see details below.

 

myPugetSound: Menu Items not Viewable [RESOLVED]

Monday August 3, 2020 at 10 a.m. – 10:45 a.m.

 

REASON FOR IMPACT: Customers have reported issues with viewing items within myPugetSound.edu. Technology Services remediated the error and verified this is resolved.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{vDesk} Currently Unavailable – Aug 3 @ 8:30 a.m.

This is an announcement from Technology Services (TS). Please see details below.

vDESK: Currently Unavailable

August 3, 2020 at 8:30 a.m.

REASON FOR IMPACT: TS has noticed vDESK is not accessible and is actively working to resolve the issue. We will send an update once the issue is resolved. If you need to access the Campus Network you can connect via VPN by following these instructions on our website.

ADDITIONAL INFORMATION:

·         If needing to access the Campus Network you can connect via VPN.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – [COMPLETE]

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Friday, July 24  @ 5 p.m. to Sunday, July 26 @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         PeopleSoft Campus Solutions Menu – The blue menu bar has slightly changed to include a navigator icon in the upper right hand area of the screen. If you login often directly to PeopleSoft Campus Solutions and have pages set as a “Favorite” you can now access those by following the below steps:  

o    Select “Personalize Content”

o    Select “menu” in pop out message

o    View “my favorites” on left hand side of the screen

o    To access all other pages utilize the new “navigator icon” in upper right hand side of the page.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – Friday July 24 @ 5 p.m. to Sunday July 26 @ 8 p.m.

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 24  @ 5 p.m. to Sunday, July 26 @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – Friday July 24 @ 5 p.m. to Sunday July 26 @ 8 p.m.

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 24  @ 5 p.m. to Sunday, July 26 @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

System Maintenance – Thurs June 25, 5 p.m.- 6 p.m.

This is an announcement from Technology Services (TS). Please see details below.

KACE: System Update

Thursday, June 25 from 5 p.m. – 6 p.m.

REASON FOR IMPACT: Technology Services will be updating our ticketing system (KACE) to the latest version.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{Email} Issues Connecting to Email via Outlook – Tues June 16 @ 8:30 a.m.

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Connecting to Email via Outlook

June 16, 2020 at 8:30 a.m.

REASON FOR IMPACT: Technology Services has noticed multiple individuals have been unable to access their Puget Sound email via Outlook on their computer. TS is actively working to resolve the issue. If you are unable to access your Puget Sound email via Outlook on your device please try using webmail.pugetsound.edu for the interim while Technology Services remediates the issue. Please also notify the Service Desk by emailing them at servicedesk@pugetsound.edu so they are aware you have been impacted.

ADDITIONAL INFORMATION:

·        Examples of errors received when connecting to Outlook:

o   Windows Security Microsoft Outlook prompt for credentials.

o   Cannot start Microsoft Outlook.

o   Cannot open the Outlook window.

o   The set of folders cannot be opened.

o   The file (file path here) is not an Outlook data file (.ost).

o   Note this is happening for various users on both Mac and PC and different versions of Outlook

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

{Wireless Network} Planned Maintenance: Wed Feb 19, 5 a.m.-5:30 a.m.

This is an announcement from Technology Services (TS). Please see details below.

Network: Planned Wireless Outage

Wednesday, February 19 at 5 a.m.-5:30 a.m.

REASON FOR IMPACT: Technology Services is updating the wireless network. Connecting to the campus and guest network via a wireless device will not work during the maintenance window. Hard wired devices such as desk phones, desktops, card access to the buildings, and elevator emergency phones will not be impacted.

ADDITIONAL INFORMATION:

·         If you have a concern related to the maintenance window please contact the TS Service Desk via phone at 253-879-8585 or via email at servicedesk@pugetsound.edu.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PeopleSoft Campus Solutions} System Maintenance – Wed Jan 15, 12:10 p.m. [COMPLETE @ 12:15 p.m.]

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Campus Solutions: System Maintenance [COMPLETE]

Wednesday, January 15 from 12:10 p.m. to 12:20 p.m.

REASON FOR IMPACT: Technology Services needs to reboot the PeopleSoft Campus Solutions system to resolve an error with provisioning in our Account Management system. If you are logged into PeopleSoft Campus Solutions you may be logged out of the system or receive an error during the maintenance window.  

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PeopleSoft Campus Solutions} System Maintenance – Today – Wed Jan 15, 12:10 p.m.-12:20 p.m.

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Campus Solutions: System Maintenance

Wednesday, January 15 from 12:10 p.m. to 12:20 p.m.

REASON FOR IMPACT: Technology Services needs to reboot the PeopleSoft Campus Solutions system to resolve an error with provisioning in our Account Management system. If you are logged into PeopleSoft Campus Solutions you may be logged out of the system or receive an error during the maintenance window.  

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {\StaffFiles} Issues Accessing Network Shares

This is an announcement from Technology Services (TS). Please see details below.

\Stafffiles: Instructions for Accessing StaffFiles/Network Shares After Recent Upgrade

Tuesday December 17 @ 7:30 a.m.

REASON FOR IMPACT: Technology Services (TS) migrated the file server wnfs03 [//StaffFiles] to a new server. If someone is not able to access files, connect to //stafffiles or connect to a network share on a Windows machine, Technology Services suggests taking the following steps:

1) Click the Start Menu, type "cmd", right click on "Command Prompt" and click "Run As Administrator"

2) In the new window, type: "ipconfig /flushdns" (without the quotes) then hit "Enter" on your keyboard

3) If that does not work, please restart your computer

4) You can also try re-mapping your network share: https://www.pugetsound.edu/files/resources/mapping-to-a-network-share-2.pdf

5) If you need further assistance, please call 253-879-8585

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Intermittent Internet Connectivity Concerns – Wed Dec 11 @ 12:45 p.m. – 1:47 p.m. [RESOLVED]

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent Internet Connectivity Concerns [RESOLVED]

December 11, 2019 at 12:45 p.m. – 1:47 p.m.

REASON FOR IMPACT: Technology Services has noticed intermittent issues with Internet/Network connectivity. Some users may have experienced issues connecting to the internet. Our vendor for network connectivity experienced a short outage and the issue has been stabilized. The vendor has engineers investigating the cause.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.