{NETWORK} Planned Maintenance: Sat Jan 9, 6 a.m.-8 p.m.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance

Saturday, January 9, 2021 from 6 a.m. – 8 p.m.

REASON FOR IMPACT: Technology Services is updating their Internet/Network infrastructure. People connecting to the campus network via on campus, vDesk, or VPN may experience intermittent connectivity loss throughout the maintenance window. All devices connecting to the campus network such as printers, phones, and computers will be impacted.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

ADDITIONAL INFORMATION:

·         People accessing the campus network will lose connectivity intermittently throughout the day.

·         People accessing Puget Sound systems and applications will lose connectivity intermittently throughout the day.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft Systems, myPugetSound} Unable to Login – Friday Dec 4 @ 8:45 a.m. – 9:30 a.m. [RESOLVED]

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Systems: Unable to Login [RESOLVED]

Friday, December 4 at 8:45 a.m. – 9:30 a.m.

REASON FOR IMPACT: Technology Services noticed issues with logging into PeopleSoft environments such as myPugetSound, HR, Financials, and Campus Solutions. The outage was server related. TS is working with the vendor to prevent future outages.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft Systems, myPugetSound} Unable to Login – Friday Dec 4 @ 8:45 a.m.

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Systems: Unable to Login

Friday, December 4 at 8:45 a.m.

REASON FOR IMPACT: Technology Services has noticed issues with logging into PeopleSoft environments such as myPugetSound, HR, Financials, and Campus Solutions. TS is working to remediate the issue and will update as more information is available.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft Financials} Planned Maintenance: Friday Nov 20 @ 5 p.m. – Sunday Nov 22 @ 8 p.m. [COMPLETE Sat 11/21]

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Financials: Planned Maintenance [COMPLETE]

Friday, November 20 @ 5 p.m. – Sunday November 22 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 

 

ADDITIONAL INFORMATION:

·         myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} Planned Maintenance: Friday Nov 20 @ 5 p.m. – Sunday Nov 22 @ 8 p.m. [COMPLETE Sat 11/21]

This is an announcement from Technology Services (TS). Please see details below:

 

PeopleSoft HR: Planned Maintenance [COMPLETE]

Friday, November 20 @ 5 p.m. – Sunday November 22 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations Management System to the latest version release. This system will be unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION:

·         Time Entry and Time Approval will not be available during the maintenance window. 

·         myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations Management System.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft Financials} Planned Maintenance: Friday Nov 20 @ 5 p.m. – Sunday Nov 22 @ 8 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Financials: Planned Maintenance [COMPLETE]

Friday, November 20 @ 5 p.m. – Sunday November 22 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 

 

ADDITIONAL INFORMATION:

·         myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} Planned Maintenance: Friday Nov 20 @ 5 p.m. – Sunday Nov 22 @ 8 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below:

 

PeopleSoft HR: Planned Maintenance [COMPLETE]

Friday, November 20 @ 5 p.m. – Sunday November 22 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations Management System to the latest version release. This system will be unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION:

·         Time Entry and Time Approval will not be available during the maintenance window. 

·         myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations Management System.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft Financials} Planned Maintenance: Friday Nov 20 @ 5 p.m. – Sunday Nov 22 @ 8 p.m.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Financials: Planned Maintenance

Friday, November 20 @ 5 p.m. – Sunday November 22 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 

 

ADDITIONAL INFORMATION:

·         myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} Planned Maintenance: Friday Nov 20 @ 5 p.m. – Sunday Nov 22 @ 8 p.m.

This is an announcement from Technology Services (TS). Please see details below:

 

PeopleSoft HR: Planned Maintenance

Friday, November 20 @ 5 p.m. – Sunday November 22 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations Management System to the latest version release. This system will be unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION:

·         Time Entry and Time Approval will not be available during the maintenance window. 

·         myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations Management System.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, All PeopleSoft Environments, Kaba} – SECURITY MAINTENANCE – Mon Nov 2, 6 p.m. – 8 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see details below.

 

myPugetSound

PeopleSoft Campus

PeopleSoft HR

PeopleSoft Financials

Kaba Time Clocks: Security Maintenance [COMPLETE at 6:45 p.m.]

Monday November 2 from 6 p.m.- 8 p.m.

REASON FOR IMPACT: Technology Services will be installing a critical security patch across all PeopleSoft systems and the Kaba Time Clocks system. The systems will be unavailable intermittently between 6 p.m. – 8 p.m. this evening.  

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, All PeopleSoft Environments, Kaba} – SECURITY MAINTENANCE – Mon Nov 2, 6 p.m. – 8 p.m.

This is an announcement from Technology Services (TS). Please see details below.

 

myPugetSound

PeopleSoft Campus

PeopleSoft HR

PeopleSoft Financials

Kaba Time Clocks: Security Maintenance

Monday November 2 from 6 p.m.- 8 p.m.

REASON FOR IMPACT: Technology Services will be installing a critical security patch across all PeopleSoft systems and the Kaba Time Clocks system. The systems will be unavailable intermittently between 6 p.m. – 8 p.m. this evening.  

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{Procurement Card} Wells Fargo CCER: Currently Unavailable, Wed Aug 12 @ 12 p.m. [RESOLVED]

This is an announcement from Technology Services (TS) and the Office of Finance. Please see details below.

 

P-Card (Wells Fargo Commercial Card Expense Reporting): Currently Unavailable [RESOLVED]

Wednesday, August 12, 2020 at 12:00 p.m.  

System status alert for Commercial Card Expense Reporting (CCER)

Commercial Card Expense Reporting (CCER) on the Commercial Electronic Office® (CEO®) portal is currently unavailable.

We are diligently working to resolve the issue and apologize for any inconvenience this may cause.

CEO status updates are also available on the CEO portal home page next to the name of the service. A yellow triangle indicates the service is impaired and a red triangle indicates the service is unavailable. If you have questions, please contact your client service officer or call Treasury Management Client Services.

  • From the U.S., Canada, or Mexico, dial 1-800-AT-WELLS(1-800-289-3557), option 2.
  • From any country participating in the Universal International Freephone Number (UIFN) program: Dial the international access code (IAC) followed by 8000-AT-WELLS (8000-289-3557).

We appreciate your business.

Thank you,

Angela Young
Treasury Management Client Services   
1-800-289-3557, Option 2

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{Procurement Card} Wells Fargo CCER: Currently Unavailable, Wed Aug 12 @ 12 p.m.

This is an announcement from Technology Services (TS) and the Office of Finance. Please see details below.

 

P-Card (Wells Fargo Commercial Card Expense Reporting): Currently Unavailable

Wednesday, August 12, 2020 at 12:00 p.m.  

System status alert for Commercial Card Expense Reporting (CCER)

Commercial Card Expense Reporting (CCER) on the Commercial Electronic Office® (CEO®) portal is currently unavailable.

We are diligently working to resolve the issue and apologize for any inconvenience this may cause.

CEO status updates are also available on the CEO portal home page next to the name of the service. A yellow triangle indicates the service is impaired and a red triangle indicates the service is unavailable. If you have questions, please contact your client service officer or call Treasury Management Client Services.

  • From the U.S., Canada, or Mexico, dial 1-800-AT-WELLS(1-800-289-3557), option 2.
  • From any country participating in the Universal International Freephone Number (UIFN) program: Dial the international access code (IAC) followed by 8000-AT-WELLS (8000-289-3557).

We appreciate your business.

Thank you,

Angela Young
Treasury Management Client Services   
1-800-289-3557, Option 2

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound} Currently Unavailable – Mon Aug 3, 11:05 a.m. – 12:45 p.m.

This is an announcement from Technology Services (TS). Please see details below.

 

myPugetSound: Currently Unavailable [RESOLVED]

Monday, August 3, 2020 at 11:05 a.m. – 12:45 p.m.  

 

REASON FOR IMPACT: Customers have reported issues with logging into myPugetSound.edu. Technology Services has resolved the issue. If issues persist please try clearing browser cache by following these instructions on our website:  https://www.pugetsound.edu/about/offices-services/technology-services/help-support/self-help/clearing-browser-cache/. If issues continue please contact TS Service Desk at 253-879-8585.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{vDesk} Currently Unavailable – Aug 3 @ 8:30 a.m. – 12 p.m. [RESOLVED]

This is an announcement from Technology Services (TS). Please see details below.

vDESK: Currently Unavailable [RESOLVED]

August 3, 2020 at 8:30 a.m.- 12 p.m.

REASON FOR IMPACT: TS noticed vDESK was not accessible and have resolved the issue. Please note that logging on to vDESK may take a little longer than usual over the next couple hours.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu