Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Tuesday, August 12 | 6 a.m. – 7 a.m.

Wednesday, August 13 | 6 a.m. – 7 a.m.

WHAT YOU SHOULD KNOW:

• A brief internet outage of a minute or two can occur when testing failovers. 

• Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

• Inbound and outbound internet access 

• GlobalProtect VPN

• Systems requiring Internet connectivity on campus, such as Zoom phones and blue emergency towers

REASON FOR MAINTENANCE:

• To improve network redundancy for continuity of operations and consistent availability of systems, Technology Services will be making configuration changes and physically moving equipment.

• The configuration change and physical move will occur on two separate days for minimal disruption to network availability. 

• Technology Services will perform failover testing during both maintenance windows to validate the changes. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu