Category Archives: Uncategorized

System Maintenance – Thurs June 25, 5 p.m.- 6 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

KACE: System Update

Thursday, June 25 from 5 p.m. – 6 p.m.

REASON FOR IMPACT: Technology Services will be updating our ticketing system (KACE) to the latest version.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

System Maintenance – Mon Nov 18, 8 p.m.-9 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

KACE: System Update

Monday, November 18 from 8:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: Technology Services will be applying an update to our ticketing system (KACE).

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

System Maintenance – Tuesday May 14, 8 p.m.-9 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

KACE: System Update

Tuesday, May 14 from 8:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: Technology Services will be updating our ticketing system (KACE) to the latest version.

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} Planned Maintenance – Mon 4/23 @ 8 p.m.-11 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Planned Maintenance

Monday, April 23 from 8:00 p.m.-11:00 p.m.

SYSTEM(S) IMPACTED: myPugetSound will be unavailable during the maintenance window.

REASON FOR IMPACT: myPugetSound will be updated to provide users with a better experience when logging in on mobile devices.

ADDITIONAL INFORMATION:

  • During the maintenance window myPugetSound will be unavailable and users will be directed to the Service Announcement.
  • All other PeopleSoft Systems will be available.
  • For information on new features and updates to myPugetSound visit the project webpage
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

Network Maintenance – 07/18/2017 to 07/19/2017 [COMPLETE]

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Update: Network maintenance is complete.  Thank you.

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Networking will be doing maintenance on the evening of 07/18/2017 and into the morning of 07/19/2017.  This work will consist of moving the internet and network gateways which will cause intermittent internet and network outages.  Services affected may include internet, wireless, and VOIP.  Network outages will usually be localized to buildings and be very brief.

Network Maintenance – 07/15/2017 and 07/16/2017 [COMPLETE]

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Update: Networking has completed maintenance.  We did not do work on the server network per the request of the server team.  This will be rescheduled to another time.
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Networking will be doing some maintenance and testing that should not be service affecting on 07/16/2017.  We will also be doing work moving server network connections on 07/17/2017.  We plan to work around the server production maintenance and so impact should be minimal.

Thank you

PeopleSoft Planned Outage: myPugetSound, PeopleSoft Campus Friday July 7th 6pm – Sunday July 9th

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This is an announcement from Technology Services about an upcoming scheduled PeopleSoft outage. Please see details below. We will add to this post when updates become available. 

  • Systems Impacted: Web access to myPugetSound and PeopleSoft Campus
  • Dates: Friday July 7th @ 6pm  – Sunday July 9th
  • Reason for Impact: TS is upgrading our PeopleSoft Campus environment from 9.0 to 9.2
  • Additional Information: These systems may be intermittently unavailable Monday, July 10th during Day 1 support

Please contact TS-PMO@pugetsound.edu if you have any questions

vDesk Maintenance 5/10/17 [UPDATE] Completed

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We will be performing some maintenance on vDesk tonight beginning at 8:00 PM.  vDesk will be unavailable for about an hour during this time.

The Maintenance window time has been moved to 7:00 AM 5/11/17

vDesk maintenance is complete and the environment is back online and functioning.

vDesk Maintenance 5/9/17 [UPDATED]

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We will be performing some maintenance on vDesk tonight starting at 8:00 PM.  vDesk will be unavailable for about an hour and anyone logged in at that time will be logged out automatically.

 

vDesk maintenance has been postponed, I will add a new post when it is rescheduled.

SafeConnect Access Issue – 05/01/2017 [Resolved]

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Update: SafeConnect has been fully updated.  Thank you for your patience.

Update: Per SafeConnect’s recommendation they are performing an additional upgrade.  While this is happening access to the SafeConnect dashboard will be limited.

Update: The web service was unresponsive.  SafeConnect restarted the web service and all is well now.

We are having issues accessing the SafeConnect administration page.  The cause is unknown but may be related to the upgrade that took place on Friday.

Updates to follow.
Thank you!