Thomas Hall Network Issue – 11/03/2017 [RESOLVED]

Update: There was a power issue that took the network equipment offline in this building.  This issue is now resolved.  All network services are now working.

Thank you for your patience.

The network appears to be down in Thomas Hall.  Networking is currently investigating this issue.  We will provide updates as soon as we get them.

Thank you for your patience.

[RESOLVED] MyPugetSound and PeopleSoft Campus is Down (6/30/17)

[RESOLVED] PeopleSoft Campus and myPugetSound are back up and running.


Users have reported that they are experiencing issues logging into or running processes in myPugetSound and PeopleSoft Campus.

We apologize for the inconvenience and are working to resolve the issue as quickly as possible. Please contact the Technology Service Desk at or 253-879-8585 if you have any questions.

Campus Printing Issues 05/19/2017

TS is currently troubleshooting a network issue that has caused some campus printing problems (e.g. you receive a printing error or your computer shows the printer as “Offline” even though the printer itself is on and ready). We’re working to resolve this as quickly as possible. For more information please contact the Service Desk at 253-879-8585.

vDesk Outage – 05/12/17 [RESOLVED]

1:20p – The vDesk environment is available. Thank you for your patience.

10:23a – We are experiencing an issue with our vDesk environment that is preventing people from accessing any of the vDesk clients/ resources. We are working with the vendor to resolve this issue as quickly as possible. If you would like notification when vDesk is available again, please contact the Service Desk at 253-879-8585.

SafeConnect Access Issue – 05/01/2017 [Resolved]

Update: SafeConnect has been fully updated.  Thank you for your patience.

Update: Per SafeConnect’s recommendation they are performing an additional upgrade.  While this is happening access to the SafeConnect dashboard will be limited.

Update: The web service was unresponsive.  SafeConnect restarted the web service and all is well now.

We are having issues accessing the SafeConnect administration page.  The cause is unknown but may be related to the upgrade that took place on Friday.

Updates to follow.
Thank you!