Due to a flaw in the K-20 network’s routing, we were unable to complete the K-20 Internet connection upgrade today, Saturday, January 31. Internet connectivity for the academic and administrative buildings was interrupted for approximately 15 minutes this morning around 9:30 AM. We have restored internet connectivity to the administrative and academic buildings. We will continue to work with K-20 to find a resolution, and schedule the implementation during the coming week.
Cascade’s batch processing system went down unexpectedly at 11:15 am. We are working to restore this service.
Batch processing service was restored at 11:51 am.
On Saturday, January 31, at 9 AM routing will be adjusted to direct Internet-bound traffic for the academic and administrative buildings to the Washington K-20 network. Traffic for the residential buildings (residence halls, Greek Row houses, and on-campus houses) will continue to flow over the existing Internet circuit provided by Integra Telecom. From 9:00 -10:15 AM, Internet connection may be interrupted more than once for a few minutes at a time.
As part of the Cascade Password Sync Project, the following system improvements were successfully completed on 1/28/2009:
- Cascade Web account security is improved
- Forgotten Username Self-Service utility added
- Forgotten Password Self-Service utility is improved
Password synchronization was not successful due to unexpected technical problems not encountered in our testing. We are actively working to solve the problem and hope to bring this enhanced service online soon. We will update this announcement when more information is available.
Cascade Web is available and the Password Sync has been delayed. Continue to use your separate Cascade and Windows domain/e-mail passwords until further notice.
We will be doing additional testing Thursday morning to determine the full deployment date of the Password Sync Project. We will update this message Thursday morning by 10 AM.
Hotmail/MSN/Live is only delivering replies to Hotmail/MSN/Live messages. New messages sent to Hotmail/MSN/Live accounts are not being delivered. We are working with Microsoft directly to restore delivery of all messages.
You will not receive a bounce-back message alerting you to the issue. Until this problem is resolved, we recommend sending important messages via a non ups.edu account or communicating with the recipient via another medium.
Cascade Web is back online. Password Sync is not live at this point. Continue to use your separate Cascade and Windows domain/e-mail passwords until further notice. We will update this message when more information is available.
[Original Post 1/26/09 @ 12:57 pm] In order to implement the new Password Sync service, Cascade Web will be unavailable from 3:00 to 8:00 AM on Wednesday, January 28. Full details of the new features and benefits are available at www.ups.edu/PSSync.xml. Be sure to review the new password policy and guidelines to help make your new password selection easier.
On 1/23 at 12:30pm, Cascade Web Forms experienced problems with user login. The error reported as: FRM – 921010. Restarting the forms service fixed the error. Root cause is as of yet unknown.
We have been removed from Comcast and AOL blacklists as of Wednesday, 1/21 @ Noon and e-mail is flowing normally.
Hotmail/MSN is accepting delivery of our email as of early Friday morning, 1/23; however, some messages do not seem to make it to user mailboxes. We continue to monitor the situation as regular delivery will likely be restored over the next week. You will not receive a bounce-back message alerting you to the issue. Until this issue is resolved, we recommend sending important messages via a non @ups.edu account or communicating with the recipient via another medium.
The academic file server Alexandria was found to have no antivirus installed. It had apparently been uninstalled last year during a period of performance problems, and not reinstalled. McAfee VSE was installed and an on-demand scan was initiated on the student folder, since there were some reports of infection in that folder.
The wireless network has been sporadically unavailable since late last night, January 22, due to equipment malfunction. We are working with the vendor to resolve the problem and have no estimates on a resolution time. This affects most areas of campus, except Regester Hall and the Library stack areas.
[Update 1/23/09 @ 7:00 pm] With temporary solution in place, all tests show connectivity is restored. If you experience any wireless connectivity problems, please contact the Helpdesk.
Cascade web forms was down for about five minutes around 2 p.m. today, January 21, 2009. It was displaying a configuration error and said to look in the web page log for details. Our database administrator rebooted the server and service was restored. Cause is unknown at this time.
Approximately 4:35pm telephone service to and from the campus was lost. The problem has been identified as a failure in the telephone provider’s network. They are aware of the problem and are working to find resolution. Intra-campus telephone service is operating normally.
Cascade Web is experiencing some unexpected complications related to yesterday’s Cascade database upgrade. Technology Services staff are working to resolve the issue as quickly as possible.
Cascade Web was brought back up around 12:15 pm.
We are currently experiencing problems getting e-mail to the University of Washington and viewing their web site. TS is aware of this problem and working with the University of Washington IT staff to resolve this issue.
The problem has been resolved and tested, as of 10:15am 01/09/2009