This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Wednesday, April 14 at 5 am – 8 am

REASON FOR IMPACT: A critical security patch is required on our email system.

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times will be slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Accounts: Unplanned Interruptions

Wednesday April 7, 2021 @ 11 a.m. – current

SYSTEMS IMPACTED: Certain Puget Sound accounts are being locked. This is caused by multiple unsuccessful login attempts to specific usernames from any source. Due to the account lock, users may be unable to access various Puget Sound systems during the lockout period.

REASON FOR IMPACT: There may be external non-campus members attempting to log on to campus accounts with incorrect passwords. As indicated by the account locks, the attempts have largely been unsuccessful. Technology Services is monitoring the situation and taking appropriate steps to thwart further attempts that may cause disruption to Puget Sound accounts.

ADDITIONAL INFORMATION: If you are having trouble logging in to your account with your current password, you may be affected by this incident. The recommended course of action is to either wait for your account to automatically unlock or call the Service Desk at 253-879-8585 (option 2) to immediately unlock your account. Call volume may be higher than normal at this time. Please note that changing your password will not resolve the issue.

For support questions please contact the TS Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, Mar 12 @ 1 pm – 4 pm

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, March 14, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: System Maintenance

Wednesday, March 3 at 5 am – 8 am

REASON FOR IMPACT: A critical security patch is required on our email system.

ADDITIONAL INFORMATION:

·         There may be periods of time where email will unavailable or response times are slower than normal during the maintenance.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

PRINTING: System Restart

Friday, February 26 at 2:30 pm – 2:45 pm

REASON FOR IMPACT: The printing system is experiencing some issues and will be restarted at the specified time.

ADDITIONAL INFORMATION:

·         Any printing done during the restart window may not work or may be delayed until the system is back up.

·         The PaperCut web interface will not be available during the restart window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Welcome Center Network Maintenance

Feb 20, 2021 at 5pm to 12am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our networking equipment.

ADDITIONAL INFORMATION:

·       We have completed work for the evening but will need to resume again tomorrow morning at around 10am.

·       Network should be running as normal

·       This work is taking longer than expected.   New ETA for completion is around 12am.  We will send out a notification when we are completed.

·       Some of our networking equipment require a firmware update.

·       Network services in the Welcome Center will be intermittent from 5pm to 10pm

·       Services such as wireless, phones and data network will be affected in this building only.

·       Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Welcome Center Network Maintenance

Feb 20, 2021 at 5pm to 12am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our networking equipment.

ADDITIONAL INFORMATION:

·       This work is taking longer than expected.   New ETA for completion is around 12am.  We will send out a notification when we are completed.

·       Some of our networking equipment require a firmware update.

·       Network services in the Welcome Center will be intermittent from 5pm to 10pm

·       Services such as wireless, phones and data network will be affected in this building only.

·       Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Welcome Center Network Maintenance

Feb 20, 2021 at 5pm to 10pm

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our networking equipment.

ADDITIONAL INFORMATION:

·       Some of our networking equipment require a firmware update.

·       Network services in the Welcome Center will be intermittent from 5pm to 10pm

·       Services such as wireless, phones and data network will be affected in this building only.

·       Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Friday, February 19 @ 10 am – 11 am

REASON FOR IMPACT: The KACE Ticketing system may experience an outage today as we work with a vendor to resolve stability issues we have been recently experiencing.

ADDITIONAL INFORMATION:

·         If the system experiences an outage it will be brought back up shortly after.

·         Any ticket updates sent by email will need to be manually added by queue owners during any outage period.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.