{PUGETSOUND SYSTEMS}: KACE upgrade, Monday Feb 6th 6:00 AM to 8:00 AM

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Monday, February 6th at 6:00 AM to 8:00 AM

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

·       Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

·        For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.


~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

{Network and Wi-Fi} Library and Chapel Network Connection is RESTORED

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This is an announcement from Technology Services (TS).  Please see the details below
Network and Wi-Fi : Library and Chapel Network Outage [RESTORED]Issue started on Sunday, January 22 around 11 a.m.
CURRENT STATUS: The Network and Wi-Fi in the Library and Chapel has been restored. The campus wide outage that occurred on Sunday, January 22, 2023 was caused by a network error in Collins Library. Rebooting the switches and other actions resolved the majority of the campus outage, but also caused an additional error for Collins Library. The immediate issue has been resolved which restored connectivity to Collins Library and Kilworth Memorial Chapel. Additional work is in progress to prevent this network issue from happening in the future.
ADDITIONAL INFORMATION: 

  • Technical Support: For support questions please contact the TS Service Desk by emailing servicedesk@pugetsound.edu or via phone at 253-879-8585. 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound Website.

Network and Wi-Fi in Collins Library and Kilworth Chapel is Restored

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Dear Members of the Campus Community,

The Network and Wi-Fi in the Collins Library and Kilworth Memorial Chapel have been restored. 

The campus-wide outage that occurred on Sunday, January 22, 2023, was caused by a network error in Collins Library. Rebooting the switches and other actions resolved the majority of the campus outage, but also caused an additional error for Collins Library. The immediate issue has been resolved which restored connectivity to Collins Library and Kilworth Memorial Chapel. Additional work is in progress to prevent this network issue from happening in the future. 

Here are additional resources if you have any questions: 

We have appreciated your patience as we have worked through this network outage. 

Thank you, 

Matthew

Matthew Link | Interim CIO & AVP Technology Services

{Network and Wi-Fi} Update on Library and Chapel Network Outage – Still in Progress

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This is an announcement from Technology Services (TS).  Please see the details below
Network and Wi-Fi : Update on Library and Chapel Network Outage Issue started on Sunday, January 22 around 11 a.m.
CURRENT STATUS: The Network and Wi-Fi in the Library and Chapel are currently down due to an inter-building fiber failure. TS currently has an external resource onsite helping troubleshoot and remediate the issue. TS is working to ensure this issue is resolved by the end of today. An update will be provided as new information is available or if more time is needed to resolve the issue.
ADDITIONAL INFORMATION: 

  • Please find alternatives for printing and internet access, as they will not be available in the library until this is resolved. We are very sorry for the inconvenience.
  • Here are a few resources while the network and Wi-Fi are unavailable in Collins Library and Kilworth Memorial Chapel
    • Electronic Library Resources: The library website and electronic resources remain available if you are connecting to them from outside the library building or from off-campus. 
    • Computer Labs: Here is a list of computer labs across campus. 
    • Printing Locations: Here is a list of student printing areas across campus. 
    • Rescheduling Events: If you need to reschedule an event or have questions about other meeting locations please contact reservations@pugetsound.edu.  
    • Research Assistance: If you need research assistance or you have other library-related questions, please email libref@pugetsound.edu, and a library staff member will be in touch
    • Additional Library Contacts: Please contact Peggy Burge (pburge@pugetsound.edu)  and Jane Carlin (jrcarlin@pugetsound.edu)  if you have immediate concerns related to Collins Library.
    • Kilworth Memorial Chapel Contact: Please contact kilworthchapel@pugetsound.edu  if you have immediate concerns related to Kilworth Memorial Chapel. 
    • Technical Support: For support questions please contact the TS Service Desk by emailing servicedesk@pugetsound.edu or via phone at 253-879-8585. 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound Website.

{PeopleSoft DEV/TST}: Patch Maintenance – Thursday, Jan 26 @ 12 p.m.- 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft DEV/TST: Planned Maintenance

Thursday, January 26 @ 12 p.m. – 5 p.m.

SYSTEMS IMPACTED:

  • DEV: all PeopleSoft DEV environments will be unavailable [CS92DEV, FN92DEV, HR92DEV]
  • TST: all PeopleSoft TST environments will be unavailable [CS92TST, FN92TST, HR92TST]

REASON FOR IMPACT: Standard maintenance to maintain a secure, reliable environment

ADDITIONAL INFORMATION

  • Communication about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.
  • Communication about maintenance for PRD environments are routed through the TS Communications distribution list.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

—
Kristen Spiese ’92 ‘P19Director of Database Administration & Senior Developer

{NETWORK & WI-FI} Library and Chapel Network Outage

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This is an announcement from Technology Services (TS).  Please see the details below
Network and Wi-Fi : Library and Chapel Network Outage
REASON FOR IMPACT: The Network and Wi-Fi in the Library and Chapel are currently down due to an inter-building fiber failure.

ADDITIONAL INFORMATION: 

  • Additional information will be sent out in the morning when we have an ETA on a fix.
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound Website.

For support questions please contact the TS Service Desk via phone at 253-879-8585

Google Mail & Calendar: Sign up for Shared Mailbox Training

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This is an announcement from Technology Services (TS). Please see details below:

Google Mail & Calendar: Sign up for Shared Mailbox Training

As part of the transition to Google Mail and Calendar, Technology Services (TS) will be converting departmental/shared email accounts to Google Groups on January 4, 2023. Please sign up for one of the below training sessions to learn more about how to manage Shared Mailboxes and Distribution Lists in Google. 

Google Groups Trainings:

o   Thursday, December 15 @ 11 a.m. Registration Link

o   Tuesday, December 20 @ 1 p.m. Registration Link

o   Tuesday January 3 @ 11 a.m. Registration Link

For more information on Technology Services transition to Google Mail and Calendar or to view a list of Frequently Asked Questions, please visit our Google Mail and Calendar Transition Project Page.

Thank you,

Google Mail TS Communications Team

Margot Casson

Lindsay Morris

Faithlina Abeshima

Bea Padilla

Alyssa Humphreys

 

{PUGETSOUND NETWORKS}: Unplanned Outage Thompson Hall 1st Floor Wi-Fi Monday, 12 December 2022 [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below:
Puget Sound Networks: Unplanned Outage Thompson Hall 1st Floor Wi-Fi
Monday, 12 December 2022 [COMPLETE]
SYSTEMS IMPACTED: Wireless Network 1st Floor Thompson Hall
REASON FOR IMPACT: Power over Ethernet Injector Hardware Failure
SOLUTION: Patched around failed hardware device to restore network access. Wireless access points in Thompson Hall are working correctly.
ADDITIONAL INFORMATION:
·    This only affects users on the first floor of Thompson Hall
​·       ​​The university network, internet access and wireless in other campus locations are NOT affected. 
·​        Technology Services is working to remediate the outage
·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{PUGETSOUND SYSTEMS}: Unplanned Outage Thompson Hall 1st Floor Wi-Fi Monday, 12 December 2022

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Networks: Unplanned Outage Thompson Hall 1st Floor Wi-Fi

Monday, 12 December 2022 

SYSTEMS IMPACTED: Wireless Network 1st Floor Thompson Hall

REASON FOR IMPACT: Power over Ethernet Injector Hardware Failure

ADDITIONAL INFORMATION:

·    This only affects users on the first floor of Thompson Hall

​·       ​​The university network, internet access and wireless in other campus locations are NOT affected. 

·​        Technology Services is working to remediate the outage

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{myPugetSound} {login.pugetsound.edu}: Post Patch Maintenance – Clear Browser Cache

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This is an announcement from Technology Services (TS). Please see details below:

myPugetSound: Post Maintenance Information – Clear Browser Cache

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS completed routine patch maintenance on our Puget Sound production servers this past weekend. As a result of the maintenance activities, you may not be redirected to myPugetSound after logging into login.pugetsound.edu. If this occurs please try clearing your browser cache and this should resolve the issue.

ADDITIONAL INFORMATION:

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 11, 6 a.m.-6 p.m. [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 11, 2022 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 11, 6 a.m.-6 p.m.

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 11, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

 

Lindsay Morris
O: 253.879.2854
M: 231.330.8502

 

From: Lindsay M Morris
Sent: Monday, November 28, 2022 12:27 PM
To: TS Communications <tscommunications@pugetsound.edu&gt;
Subject: {myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m.

 

This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m.

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This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{EMAIL} Planned Maintenance, Wed Nov 23, 6 am – 10 am [COMPLETE]

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​This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Planned Maintenance

Wednesday, November 23, 2022 from 6 am – 10 am [COMPLETE]

REASON FOR IMPACT: A security update will be installed on the email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.