Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

• Inbound and outbound internet access 

• GlobalProtect VPN 

• Blue emergency towers

• Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

• Thursday, February 15 | 5 a.m. –  6 a.m. [COMPLETE]

REASON FOR MAINTENANCE:

• To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

WHAT YOU SHOULD KNOW:

• Security Services will remain reachable at 253-879-3311 during this time.
  

• Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu