{ZOOM}: Planned Changes, Wednesday, March 27 | 7:30 a.m. – 9:00 a.m.

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Updates to User Attributes and Password Requirements

Wednesday, March 27 | 7:30 a.m. – 9:00 a.m.


  • TS will modify the existing Okta/Zoom integration to send and update display names. 

  • TS will begin using a unique attribute instead of email address to match accounts in the Okta/Zoom integration. 

  • TS will update the Zoom password complexity requirements.


  • Zoom currently receives first/last name updates. However, the display name attribute is not mapped in the integration and therefore does not receive updates. Sending display names will ensure that a campus member’s current chosen name is shown in their Zoom profile and will remove the need for manual edits in Zoom if a chosen name is updated in myPugetSound. 

  • Email addresses are currently used as the unique attribute in Zoom. This change will prevent duplicate accounts from being created and better preserve chat/phone/meeting information if someone undergoes a username change.

  • Setting password complexity requirements will better protect accounts logging in with email and Zoom password, as opposed to single sign-on (SSO) or Google, and will provide consistency with the complexity requirements outlined in the password policy.



  • No outage or interruption to any Zoom services is expected. 

  • If you previously included pronouns in your Zoom display name instead of using Zoom’s pronoun feature, you may want to update your Zoom profile since the display name field will be overwritten with your chosen name. You can add pronouns to your Zoom profile and choose how you would like to share your pronouns. Please see this article for more information. 

  • You will still be able to rename yourself in Zoom meetings. 

  • Updated password requirements will be enforced when you change your Zoom password. For the majority of campus members, this will have no impact as TS recommends logging into Zoom with SSO through login.pugetsound.edu with “pugetsound-edu” as the company domain. 

  • After the conclusion of the spring term, TS plans to require SSO to log in to Zoom, with the exception of certain accounts. More information and timing of the change will be communicated at a later date. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu