At about 10:30 PM Saturday night, the Cisco 6509E switch software crashed, causing a campus-wide network failure. All services were affected. The switch was rebooted at about 10:55 PM, which restored the network.
Category Archives: Unscheduled Outages
[Resolved] Campus-wide Network Outage 3/16/2013
At about 10:30 PM Saturday night, the Cisco 6509E switch software crashed, causing a campus-wide network failure. All services were affected. The switch was rebooted at about 10:55 PM, which restored the network.
K20 Internet Outage
K20 has notified us that their connectivity issue has been resolved.
Problem Resolved : 03/06/13 09:50 PST
Our K20 Internet provider for all of our academic buildings suffered a major outage affecting multiple sites across the state.
We have recovered from the majority of the impact, but some sites are still unavailable on the internet.
They are working on the problem, but do not have an estimated time of repair.
FIRST DOWN: 03/06/13 09:22 PST
[Resolved] PeopleSoft HR Outage 1/24/13
[Update 1/24/13 6:51 PM] PeopleSoft HR was available again at 6:30 PM. We apologize for the disruption and appreciated your patience.
PeopleSoft HR became unavailable at about 5:00 PM. System administrators have diagnosed the problem and a fix is in progress.
[Resolved] Logon Issue
A number of university systems were adversely impacted by a time synchronization issue. Correct time synchronization plays a key role in authentication across various systems and an incorrect date from a US Navy time source disrupted authentication. We have changed our servers to synchronize from another time source which has resolved the problem.
If you are still experiencing logon issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Resolved] Cascade Unavailable 10/26/12
[Resolved 6:59 PM 10/26/12] Post-outage testing was successful. We apologize for any inconvenience this unscheduled outage may have caused.
[Update 6:35 PM 10/26/12] We have implemented a fix to the issue, and are putting the system through its paces before we call the issue resolved.
[Original post] Automatic monitoring alerted our team that the Cascade system became unavailable at 5:00 PM. We have traced the problem to our database server and our database administrators are troubleshooting. There is no ETA. An update will be posted at 7:00 PM, or earlier if more information becomes available.
Alexandria and some test/development server resources temporarily unavailable
Due to the storage migration and expansion we are experiencing issues with Alexandria and selected VM test/development servers. Some files saved after the 9th of August, 2012 on Alexandria may not be accessible until 8 am tomorrow morning due to the server backup restores.
Also, some servers located in the test and development portion of VM, may also not be accessible until further notice, in part caused by storage array issues.
[Resolved] Blogs Available Again – 4/2/2012
Blogs.pugetsound.edu needed to be unavailable for a brief period to complete some emergency server maintenance, but has returned to service, after about a 5 min. outage.
[Resolved] Cascade, Banner, and Soundnet Now Available
[Updated 3/30/2012 5:15 pm] Cascade, Banner, and SoundNet are now available. Thank you again for your patience and understanding.
Cascade, Banner, and SoundNet were taken offline briefly for emergency server maintenance. We apologize for the inconvenience and thank you for your understanding.
[Completed] Soundnet Will Be Briefly Unavailable, 8 p.m. 2/9/2012
[Updated: 8:20 p.m.] Maintenance is complete. Soundnet is running normally. Thank you for your patience.
In order to complete some maintenance on Soundnet Mysites, Soundnet will be unavailable for about 15 minutes beginning at 8 p.m., Thursday, 2/9/2012.
We apologize for the inconvenience.
[Completed] Fieldhouse #113 UPS battery replacement 11/16/2011
Replaced batteries in UPS at Fieldhouse #113. Self Test successful.
[Resolved] Moodle Intermittently Unavailable – 9/16/11
Beginning before midnight tonight, Moodle again was unavailable and extremely slow at times throughout the last hour and a half. After a configuration change, Moodle has now returned to service, and should remain available. Thank you for your patience and understanding.
[Resolved] vDesk Performance and Printing Problems – Week of 9/5/2011
Throughout this past week many members of the campus community have experienced problems with the new vDesk applications. These have included trouble launching applications and an inability to view or print to available printers. As of Friday morning 9/9/2011 we have been able to alleviate the situation. We continue to monitor the system.
Thank you for you for your patience and understanding.
[Resolved] Mahara Temporarily Unavailable
[Updated: 1:00 AM] Mahara was restored at approximately 12:30 AM. Again, thank you for your patience.
The Mahara e-portfolio system (mahara.pugetsound.edu) is currently down. We are aware of the problem and are working to address it. Moodle is NOT affected. Further updates will be posted here. Thank you for your patience!
Facilities Network Connectivity May Be Sporadic 2/21/2011
The fiber issues have been resolved and normal network connectivity has been restored.
Network connectivity to the Facilities Complex may be sporadic this morning due to the work in preparation for the demolition of South Hall building A. Technology Services will be attempting to reroute the connection in the next hour.