Some inconsistencies in services such as VPN, webmail, and workstation authentication late (about 10:30-11:30 PM) on Sunday night, although no emergency calls were received. TS staff were dispatched to the campus at 11 PM.
This is resolved as of about midnight Sunday/Monday night after resetting select servers’ certificate information.
We experienced an intermittent service interuption with our Integra Telecomm circuit this morning starting at 8:50am until approximately 8:45am. The cause was an aggrigation router in Renton. We observed random ping times and drops until the repair was made. I believe traffic was passing but slow and unreliably. The repair is complete and everything is back in service.
After resolution of the campus Internet issue, the Music and Facilities buildings’ Internet connection was not restored automatically. Internet was restored to these buildings at 12:30 pm.
Cascade Web Forms, Banner, BOSS, and FAMIS were unavailable from 8:30 AM to 9:00 AM on Friday, July 30, 2010. (The Cascade website familiar to most users remained available.) Service has been restored.
We apologize for any inconvenience.
Cascade was unavailable for a few minutes beginning at 10:10 AM. Service has been restored. We apologize for any inconvenience.
A network service issue impacted some campus work stations around 2:30 PM on 5/10/2010. Service to all work stations was restored by 3:30 PM.
Some Mac OS users reported problems sending and receiving e-mail in Entourage between Friday evening, May 23 and Monday afternoon, May 26, 2010. This problem has been resolved. All mail sent and received during this period was queued and will be delivered normally.
In production, Boss had been using the rep_bossweb reports server which is not stable.
It was down this morning, so we switched it to use the UPS_REPORTS_NONSSO_PROD reports server in production. That worked fine.
There is still the issue of report output security, because anyone using that reports server can access other people’s report file output.
We will plan to test Boss with the SSO reports server and see how it functions and whether it would work for us.
Webmail is down due to some network problems. We are working on the issue and hope to be back up by Noon. The underlying Exchange infrastructure is not affected, so email through Outlook is working fine.
The source of the problem was found and corrected at about 11:45 AM
Update at 4:55 PM on 4/9/10: Some issues still remain (same as on 3/16); we are working to quickly implement a new anti-spam system to resolve these issues. Look for a communication in early summer on the new system!
Update at 11:30 AM on 3/16/10: Most issues have subsided, however daily digest e-mails still have some problems. Some users do not see all received spam e-mail in their daily quarantine message. If you experience this issue, please visit the quarantine to see all your messages. If you have other questions or concerns please contact the Service Desk at X8585.
Update at 3:30PM on 3/5/10: We continue to see scattered issues with PureMessage, however we believe the primary issue with the system is corrected. While we expect new messages to be handled correctly in the system, messages received prior to today may need special treatment. If you need access to a message unavailable in your quarantine, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu.
Users are experiencing the following issue with our Sophos PureMessage system (spam protection):
Intermittent and widespread authentication problems began around 12:00 PM. Many systems are impacted including wireless and wired access, Cascade applications, Moodle, and computer logins. We are working to resolved the problem.
A failed disk on WEBSERVER1 has caused the pages of some faculty web pages to become unavailable. We are working on this problem right now, and the pages should be available this evening by approximately 6 PM.
Cascade Web and Cascade Web Forms went down at around 6:00 pm.
Services were restored at around 6:40 pm after bouncing Application Server & Forms Server.
Our residential Internet connections are experiencing intermittent outages due to a vendor outage in the Seattle area. They are working to replace the equipment but we can expect intermittent outages for a short time.
[Update 1/14/10 4:00 PM] Service has been fully restored.
The BJP proccessor in the development environment was stopped inadvertently. In restarting it, the Production database was mistakenly specified, so production batch jobs were started on a server that could not run them.
The servers have been restarted correctly, and batch jobs are being re-queued to run properly.