Author Archives: mk smith

[Updated] Merlin2 Issues – 10/15/12

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[Updated 10/15/12 2:19 PM] The issues some users have experienced with files in Merlin2 appear to result from server work performed in recent days. Campus members should not see the loss of any files in Merlin2. However, if you deleted, moved, or renamed files within the past two weeks, you may see the reappearance of deleted files and/or original versions of files alongside recently-amended files.

We apologize for any problems or inconvenience this may cause. For assistance, please contact the Technology Service Desk at 253.879.8585, servicedesk@pugetsound.edu, through our Online Service Desk, or by visiting the Tech Center in Collins Memorial Library.

[Original post] Some users are experiencing issues with documents stored in file shares on the Merlin2 server. We are working to identify and resolve these problems and will post further information as it becomes available. We will also be working today to update the connections between Konica Minolta printers on campus and the appropriate scan shares on Merlin2.

[Resolved] Moodle Unavailable 03/07/2012

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[Updated 03/07/2012 4:28 p.m.] Moodle is fully functional again. Some users may have lost data if they posted files or other content in Moodle between 11:00 p.m. on March 6 and 1:00 p.m. on March 7. We apologize for the inconvenience and thank you again for your patience and understanding.

Moodle has been unavailable since shortly before 1:00 p.m. We are working to restore service as quickly as possible. Thank you for your patience and understanding!

[Resolved] Some Email Delivery Delayed to Outlook

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Some members of the campus community have reported a delay in Outlook’s display of email messages received by their Puget Sound accounts. Messages that have appeared in Webmail or on smart phones are not showing up immediately in Outlook. Additionally, some members are able to see messages in Outlook, but the contents of the messages are slow to load. We are investigating the matter and hope to resolve the issue shortly. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems. Thank you for your patience!

[Completed] Cascade Unavailable – Saturday, 11/19/2011

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UPDATE: As of 3:00 PM, the maintenance has been completed. All services are online and available.

[Updated 11/19/11 12 p.m.] Cascade Web and Cascade Web Forms are now available.

On Saturday, November 19, from 5:30 a.m. to 5:30 p.m., Technology Services will perform important updates to the following database systems: Cascade Web, Cascade Web Forms, and Banner. These database systems will be unavailable during this time.

This outage will not impact email, individual and departmental file shares, or Web services such as Moodle and the university’s website.

Visit our Service Announcements or subscribe to an RSS feed for updates on technology-related service issues and to receive notification when services are restored.

For assistance, contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

We appreciate your patience and support as we make these important updates.

Friday Update on Logon Issues for Affected Staff

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Email, Cascade, and most systems requiring a Puget Sound login should be accessible by the 210 staff members affected by yesterday’s account issues. We continue to work on residual issues associated with some of these accounts. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems.

Your patience is very greatly appreciated!

[Updated] Logon Issues for Certain Users 11/17/2011

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[Updated 11/17/11 6:37 p.m.] Email service has now been restored for affected users. We continue to work to address any residual issues affecting accounts and permissions for these particular members of the Puget Sound community. Your patience and understanding are greatly appreciated!

[Updated 11/17/11 3:37 p.m.] At this time, affected users are being notified individually by the Technology Service Desk that access to Cascade has been restored. We continue to work to restore email and access to other services which require a Puget Sound login. We sincerely regret the inconvenience and thank you again for your patience!

An issue has arisen which affects the Puget Sound login for certain members of the campus community. If you are in this group, you may not be able to log onto university computers or access email, Cascade, Moodle, or other accounts which require your Puget Sound username and password.

We are working to restore service as quickly as possible, but this issue may take several hours to resolve. We appreciate your patience and apologize greatly for the inconvenience.

Updates will be posted here, and affected users will be notified directly as new information becomes available.

[Completed] SoundNet Maintenance Scheduled – 11/01/2011

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[Updated 11/01/2011 11:30 PM] This maintenance was completed successfully at 11:30 PM.

Beginning at 10:00 PM on Tuesday, November 1, maintenance will be performed on SoundNet, the campus intranet. Please expect SoundNet to be unavailable intermittently for at least two hours. An update will be posted when full service has been restored. Thank you for your patience!

[Resolved] Update on Email Issues 10/13/11

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Some Macintosh computer users were unable to connect to Puget Sound email accounts via Entourage and Outlook 2011 this morning. The issue has been resolved.

On Wednesday, 10/12/11, there were some delays with the delivery of email messages from Puget Sound accounts to Yahoo accounts. By 5:15 p.m., mail flow had returned to normal.

If you experience any further issues, please contact the Technology Service Desk at 253.879.8585, servicedesk@pugetsound.edu, through our Online Service Desk, or by visiting the Tech Center in Collins Memorial Library.

We appreciate your patience!

[Resolved] Moodle Intermittently Unavailable 9/14/11

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[Update 6:15 AM 9/15/2011] Moodle service is now restored.

[Update 1:32 AM] Moodle is unavailable as of 11:30 this evening. We are currently working on the problem, and we will have service restored by the start of classes today.

[Update 4:45 PM] Moodle will be unavailable from 7:15 to 7:30 tonight so maintenance can be performed to address the issues experienced today. We hope to see service restored and stabilized once that is done. Thank you again for your patience.

The Moodle learning management system is experiencing intermittent service disruptions at this time. We are working as quickly as possible to stabilize the availability of this service. We appreciate your patience.

[Resolved] Online Services Temporarily Interrupted 4/12/11

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[Updated 2:13 PM] All services have been completely restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

We are experiencing intermittent outages with some online services, including the university website, Puget Sound blogs, and Moodle. We are working to restore full service. Thank you for your patience!