[Resolved] The university website was restored at 12:55 PM.
The university website is temporarily unavailable. We are working to restore service as quickly as possible. We will update this post once the website is available. Thank you for your patience!
The scheduled maintenace has been cancelled and will be rescheduled for a later time. Please disregard the previous notice.
On Sunday Dec 2nd, 3pm Eastern US time K20 will perform maintenance on one of it’s main sites. They will be doing power upgrades on one of the main racks onsite that will require an outage of the rack itself and potentially the entire site. This window is scheduled from 3pm to 7pm Eastern US time. (12:00 – 4:00pm Pacific US time).
[Updated 11/26/12, 1:35 PM] Telephone service has been fully restored within the past half hour. We appreciate your patience as we worked through the outage. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
University telephone service is currently unavailable. We are working to resolve the issue as quickly as possible. Thank you for your patience.
A number of university systems were adversely impacted by a time synchronization issue. Correct time synchronization plays a key role in authentication across various systems and an incorrect date from a US Navy time source disrupted authentication. We have changed our servers to synchronize from another time source which has resolved the problem.
If you are still experiencing logon issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
The Quarterly Production Patch Maintenance has been completed. There is no scheduled patching for the month of December.
The quarterly production patch maintenance is scheduled for Sunday, 11/11/2012, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:
An update will be posted once server maintenance has been completed.
[Resolved 6:59 PM 10/26/12] Post-outage testing was successful. We apologize for any inconvenience this unscheduled outage may have caused.
[Update 6:35 PM 10/26/12] We have implemented a fix to the issue, and are putting the system through its paces before we call the issue resolved.
[Original post] Automatic monitoring alerted our team that the Cascade system became unavailable at 5:00 PM. We have traced the problem to our database server and our database administrators are troubleshooting. There is no ETA. An update will be posted at 7:00 PM, or earlier if more information becomes available.
[Updated 10/15/12 2:19 PM] The issues some users have experienced with files in Merlin2 appear to result from server work performed in recent days. Campus members should not see the loss of any files in Merlin2. However, if you deleted, moved, or renamed files within the past two weeks, you may see the reappearance of deleted files and/or original versions of files alongside recently-amended files.
We apologize for any problems or inconvenience this may cause. For assistance, please contact the Technology Service Desk at 253.879.8585, servicedesk@pugetsound.edu, through our Online Service Desk, or by visiting the Tech Center in Collins Memorial Library.
[Original post] Some users are experiencing issues with documents stored in file shares on the Merlin2 server. We are working to identify and resolve these problems and will post further information as it becomes available. We will also be working today to update the connections between Konica Minolta printers on campus and the appropriate scan shares on Merlin2.
The October Server Patch Maintenance has been completed at 10:55 a.m.
The next scheduled maintenance is a Quarterly, the Pre-Production tentatively set for 11/1/2012 from 7 am to 9 am, and Production Server Maintenance tentatively set for 11/11/2012. A separate blog will be posted, prior to the maintenance performed.
The monthly production patch maintenance is scheduled for Sunday, October 14, from 3:00 AM to 12:00 PM. Most services may be intermittently or entirely unavailable, including:
An update will be posted once server maintenance has been completed.
[Update 1:40 am 9/18/2012] Internet service to the residential network was restored. Apparently this was due to a malfunctioning router in the Seattle area. This router was eventually replaced, restoring service.
[Update 12:10 am 9/18/2012] Internet service to the residential network is still unavailable or too slow to be useful. Estimates for return of service from Integra Telecom are now at least 3 AM.
Internet service to the residential network (residence halls, houses, and Union Ave housing) is unavailable and sporadic due to an outage in Integra Telecom’s network affecting the greater Seattle/Tacoma area. This issue is being worked on now, and service should be restored within 1 to 2 hours.
This outage does not affect the academic buildings or the university’s servers.
[Resolved 08.28.2012 11:20 am] vDesk is functional again, but please save frequently. We experienced a system outage and now that service has been restored, we are working to determine the cause of the outage. Once again, we apologize for the inconvenience.
Some members of the campus community have reported performance issues with vDesk applications this morning. Applications may be slow, unresponsive, or unable to launch. If you are still able to work in a vDesk application, please make sure to save frequently. We are working to resolve this issue as quickly as possible, and apologize for the inconvenience.
[Updated 3:40 pm 8/16/2012] The upgrade to Moodle has been completed. Moodle is back up and fully functional. Thank you for your patience!
Moodle is being upgraded to the next version. This service will be unavailable from 12 AM Tuesday, 8/14/2012 for 24 hours until 12 AM Wednesday, 8/15/2012 while this process is completed. Service will be restored by midnight, 12 AM tonight.
Most servers and services for the quarterly patch maintenance have been completed to exclude Alexandria and some test/development servers. A separate notification will be sent in TS Alerts about this.
The quarterly production patch maintenance is scheduled for Sunday the 12th of August 2012, from 3:00 AM to 4:00 PM. Most services, may be intermittently or entirely unavailable, including:
An update will be posted once Server Maintenance has been completed.
[Updated 7:49 am, 8/1/2012] We have been informed by the phone carrier that this issue has been resolved. The problem was apparently a hardware failure in a key piece of equipment.
[Updated 4:54 pm] As of about 4-4:15 pm, This problem has resurfaced, although log distance calls are displaying various symptoms. The phone carrier is working on the problem.
This morning there have been reports of certain long distance calls not connecting, giving “dead air” when dialed. This is due to a problem at our telephone carrier, which is experiencing a widespread issue. The carrier is working on the issue, which is affecting all their customers. Long distance calls appear to be working now, but this may be sporadic for the next hour.
The Pre-Production Patch Maintenance has been completed at 9:00 am., and all servers patched during this time period are back online. Next Sunday the 12th of August is a scheduled Quarterly Patch Maintenance Window, and a separate blog will be posted.
On Thursday the 2nd of August 2012, from 7:00 AM – 9:00 AM most pre-production servers are to be patched. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to these pre-production servers.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk
A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.
Monthly Production Patch Maintenance July 8th, 2012 has been completed.
The monthly production patch maintenance is scheduled for Sunday July 8th, 2012 from 3:00 AM to 12:00 PM. Some services will be intermittently or entirely unavailable, including: