myPugetSound and PeopleSoft Intermittently Unavailable [Resolved]

[Updated 7/12/15, 10:39 p.m.] The issue has been resolved and service has been restored. Thank you again for your patience!

[Original Post] Access to myPugetSound and PeopleSoft Financials seems to be intermittently unavailable. We are working to resolve these issues and will post updates as we have them. Thank you for your patience.

PeopleSoft and Cascade Non-Production Environments Unavailable – 1/28/15 [Completed]

[Updated 1/28/2015, 9:21 p.m.] The patching was completed successfully and all affected environments are back online with the exception of Cascade DEV.  Cascade DEV will remain unavailable until our refresh tomorrow.

[Original] In order to apply an emergency security patch, ALL PeopleSoft DEV and TST environments, as well as Cascade DEV and TST, will be unavailable tonight, January 28, from 6 to 10 p.m.  An update will be posted once service has been restored.

Please note this outage will NOT affect the production systems which will remain available to end users as usual.

myPugetSound and PeopleSoft Campus Unavailable – Saturday, January 24 [Completed]

[Updated 1/24/15, 2:24 p.m.] The upgrade was completed successfully. PeopleSoft Campus and myPugetSound are now back in service.

[Original] Due to a scheduled system upgrade, myPugetSound and PeopleSoft Campus, including Student Center, will be unavailable between 7:00 a.m. and 4:00 p.m. on Saturday, January 24. Please note that PeopleSoft Financials and PeopleSoft Human Resources will not be affected and can still be accessed through Cascade.


Cascade Maintenance at 6:30 PM 10/24/14 [Completed]

[Updated 6:35 p.m.] The work on Cascade has been completed and service has been restored. Thank you!

[Original Post] Cascade will be unavailable beginning at 6:30 p.m. today so we can perform some necessary maintenance. The outage should last no more than 15 to 30 minutes. An update will be posted here once the work is done. We appreciate your patience!

Puget Sound Web Services Disrupted 10/15/14 [Resolved]

[Resolved] The university’s website and blogs server were unavailable this morning between 1:00 and 7:00 a.m. due to an unexpected outage. Service has now been restored. We apologize for any inconvenience caused by this disruption in service. Please contact the Technology Service Desk at 253.879.8585 or if you experience any issues with these or other services. Thank you!

Most Puget Sound Systems Not Impacted by ‘Heartbleed’

Most Puget Sound technology systems including, but not limited to, Cascade, PeopleSoft, Moodle, Mahara, Webmail, and the university’s blog server were not affected by Heartbleed, the serious vulnerability in OpenSSL that has been in the news over recent days.

Technology Services has applied updates to wireless controllers and the university’s web server to address the few areas possibly affected by Heartbleed. We are only recommending a change of Puget Sound password for those users of the university’s content management system (CMS) who have logged into the web server from an Internet connection outside the university’s network. All other users do not need to change their passwords unless they feel inclined to do so as an added precaution.

For questions or assistance, please contact the Technology Service Desk at 253.879.8585 or

Scheduled Internet Outage – 3/12/14 [Completed]

[Updated 10:40 p.m.] The work has been completed without incident.

[Original] Academic buildings on campus may experience an Internet outage due to emergency maintenance scheduled on the K-20 network between 10:00 and 11:00 p.m. today, Wednesday, March 12. The outage is expected to last no more than 15 minutes. Internet service to campus residences will not be affected, but external delivery of email to and from the Puget Sound system may be delayed.

Thank you for your patience during this brief Internet outage.


PeopleSoft Unavailable 11/19/13 [Resolved]

The university’s PeopleSoft system was unavailable for approximately one hour from 7:25 to 8:25 p.m. This impacted Financials, Human Resources, Campus Solutions, and the Time Clock database. All services have been restored. If you experience any issues, please contact the Technology Service Desk at 253.879.8585 or for assistance.

Turnitin Unavailable in Moodle 11/2/13 [Completed]

[Updated] The maintenance was completed as planned and full access to Turnitin within Moodle is now restored.

[Original Post] Turnitin, a plugin service in Moodle, may be intermittently unavailable during a scheduled maintenance period on Saturday, November 2, from 7:00 to 11:00 a.m. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. Thank you so much for your patience and support!

vDesk Issues 10/3/13 [Resolved]

[Updated 10/8/13, 2:50 p.m.] After applying yesterday’s update, we are no longer seeing the types of issues experienced with vDesk in recent days. If you do experience any problems using vDesk or other technology on campus, please contact the Technology Service Desk at 253.879.8585 or Thank you!

[Updated 10/7/13, 12:20 p.m.] We believe we have identified the issue causing the problems listed below with vDesk. We will be making an update to the system this afternoon that we hope will provide a resolution. More information will be posted as we have it. Thank you again for all your patience with this process!

[Original Post] We are seeing a variety of issues with vDesk, including the inability to save files, see printers, and open applications and files from network shares. We are working to identify and resolve these issues as quickly as possible. Thank you so much for your patience.