Members of the campus community have reported that they’ve experienced difficulty logging into their Windows computers this morning. Symptoms include either being stuck at the “Welcome” or Ctrl Alt Delete screens. We apologize for the inconvenience and are working to determine the cause of this issue as quickly as possible.
Author Archives: jarakaki
Cascade Web Forms Not Loading Through vDesk 11/14/2016 [Resolved]
[Updated 11/14/2016 10:15 am] Access has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to use the Cascade Web Forms vDesk application. We apologize for the inconvenience and are working to restore access as quickly as possible.
PeopleSoft Financials Certificate Error 10/17/2016 [Resolved]
[Updated 10/17/2016 8:30 am] The issue has been resolved. Thank you for your patience.
[Original Post] Members of the campus community have reported receiving a certificate error when accessing the PeopleSoft Financials login page. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you add an exception for the site in your browser, you are still able to login. Please contact the Technology Service Desk if you have any questions.
Unable to login to PeopleSoft Campus 10/12/2016 [Resolved]
[Updated 10/12/2016 8:13 am] Access to PeopleSoft Campus has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft Campus. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
Email server issue 10/10/2016 [Resolved]
[Updated 10/10/2016 12:15 pm] Access to email was restored shortly before 11:30 am. Thank you for your patience.
[Original Post] Members of the campus community are currently experiencing issues accessing Puget Sound email. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
Email access issue 9/30/2016 [Resolved]
[Updated 9/30/2016 1:30 pm] As of 12:30 pm today, we believe the issue to be resolved. Please contact the Technology Service Desk if you continue to experience difficulty accessing your email. Thank you for your patience.
[Original Post] Some members of the campus community have reported issues connecting to our email server from Outlook and Webmail. We are investigating this issue and apologize for the inconvenience.
Email Sending Delay 8/29/2016 [Resolved]
[Updated 8/29/2016 11:45 am] Mailflow has been restored to normal. Thank you for your patience!
[Original Post] Our server administrators informed us that some members of the campus community may experience delays in sending email. They are currently investigating the issue. We apologize for the inconvenience.
vDesk Upgrade 5/24/2016 [Complete]
[Updated 5/24/2016 7:00 am] The upgrade is complete. Thank you for your patience.
[Original Post] vDesk will be unavailable in the early hours of May 24, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu. Thank you for your patience with the upgrade process this year.
vDesk Upgrade 5/23/2016 [Delayed]
[Updated 5/23/9:45 am] Access to vDesk has been restored. Thank you for your patience.
[Updated 5/23/2016 8:15 am] Unfortunately, there was a complication, and we were unable to complete the upgrade this morning. We are working on restoring vDesk to its former state as quickly as possible.
[Original Post] vDesk will be unavailable in the early hours of May 23, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.
vDesk Applications Not Launching 5/16/2016 [Resolved]
[Updated 5/16/2016 9:15 am] Access to vDesk has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to launch vDesk applications. They are able to sign in to vDesk, but nothing happens when they click on an application to launch it. We apologize for the inconvenience and are working to resolve this as quickly as possible.
vDesk Upgrade 5/16/2016 [Postponed]
[Updated 5/16/2016 7:45 am] The vDesk upgrade has been postponed to later this week. Thank you for your patience.
[Original Post] vDesk will be unavailable in the early hours of May 16, 2016 for our scheduled annual upgrade. The upgrade should be complete by 8:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.
Stafffiles Network Shares Not Loading 3/21/2016 [Resolved]
[Updated 3/21/2016 4:55 pm] The issue has been resolved. Thank you!
[Original Post] Members of the campus community have reported that network shares on the Stafffiles fileserver (aka Merlin2) are not loading. When you open File Explorer in Windows, the progress bar seems to load continuously. We apologize for the inconvenience and are looking into the issue.
VPN Issue 2/24/2016 [Resolved]
[Updated 2/29/2016 5:00 pm] VPN2 is back in service. Thank you for your patience!
[Original Post] We are experiencing an issue with VPN2. As a workaround, please use vDesk, or change your connection attempt to vpn1.pugetsound.edu. In order for vpn1 to work, you will need to make an additional setting change (Settings > Preferences) to uncheck the box to “Block connections to untrusted servers.” We apologize for the inconvenience and are working to restore access to VPN2.
Mac Management Announcement 2/15/2016
As a first step to improve the security of our campus computers, as well as the campus network, we will be instituting a new policy to ensure that Macs on campus are up to date with all the latest security updates from Apple. This will bring our Mac computing experience more in line with our Windows computing experience.
Effective Monday, February 22, university-owned Mac computers will automatically be prompted to download and install critical operating system updates. If the download requires a restart, you will have the ability to postpone this restart up to two times. For the third time, the restart will proceed after you click okay.
Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you have any questions or concerns.
Unable to access email 2/11/2016 [Resolved]
[Updated 2/11/2016 1:00 pm] The issue has been resolved. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to access their email. This seems to affect computers and phones so far. We apologize for the inconvenience and are working to restore access as quickly as possible.