Category Archives: Announcements

{CERAMICS, KITTREDGE, 1514 N ALDER NETWORK}: Planned Maintenance, Thu, Aug 14, 6:00 a.m. – 7:30 a.m.

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Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Ceramics, Kittredge, 1514 N Alder Network: Planned Maintenance

Thursday, August 14 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

Ceramics Network

Kittredge Network

1514 N Alder Network

REASON FOR MAINTENANCE:

Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

During the maintenance window, wired and Wi-Fi network connections in Ceramics, Kittredge, and 1514 N Alder will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

 

{CAMPUS INTERNET}: Planned Maintenance, Tue Aug 12 and Wed Aug 13, 6 a.m. – 7 a.m.

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Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Tuesday, August 12 | 6 a.m. – 7 a.m.

Wednesday, August 13 | 6 a.m. – 7 a.m.

WHAT YOU SHOULD KNOW:

A brief internet outage of a minute or two can occur when testing failovers. 

Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

Inbound and outbound internet access 

GlobalProtect VPN

Systems requiring Internet connectivity on campus, such as Zoom phones and blue emergency towers

REASON FOR MAINTENANCE:

To improve network redundancy for continuity of operations and consistent availability of systems, Technology Services will be making configuration changes and physically moving equipment.

The configuration change and physical move will occur on two separate days for minimal disruption to network availability. 

Technology Services will perform failover testing during both maintenance windows to validate the changes. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Reminder: Okta Login Changes Go Live August 5

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Dear members of the campus community,

Technology Services (TS) would like to remind you of the upcoming update to login.pugetsound.edu on Tuesday, August 5. 

What is changing on August 5?

The university’s Okta deployment will be upgraded to Okta Identity Engine to provide a more seamless and secure login experience. You will notice slight differences on the login page, as well as improvements to account setup, account recovery, account settings, and multi-factor usage and enrollment. 

No action is required on your part, but we recommend that you review our support article for details on what to expect.

Information on future MFA changes requiring action 

Phone-based multi-factor authentication (MFA) will be gradually retired. If you currently receive a text message (SMS) or phone call to verify your login, we strongly recommend setting up a supported MFA method – Okta Verify, Google Authenticator, and/or Security Key or Biometric Authenticator – by following the instructions in this article.

During Summer and Fall 2025, Technology Services will perform outreach and develop resources to help the campus community transition to supported MFA methods to prepare for the retirement of SMS and Voice Call options. 

Additional information and support 

Please see our FAQ in the TS Support Portal for more information. If you have any questions or would like assistance setting up MFA, please visit the Tech Center in the lower level of Collins Memorial Library during business hours, submit a ticket, or call 253-879-8585. 

Thank you,

Technology Services

 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Aug 3, 6 a.m.-6 p.m. [COMPLETE]

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Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, August 3 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

Campus file servers

myPugetSound.edu

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

Campus network (limited to 7 a.m. – 9 a.m.)

REASON FOR IMPACT:

To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers and campus network.

 

ADDITIONAL INFORMATION:

Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

TS Department Offsite at a Retreat Thurs July 31 12-5 p.m.

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Dear members of the Puget Sound community,

On Thursday, July 31 at 12 p.m. Technology Services (TS) and Print and Copy Services (PCS), will be closing early for an off-campus, team gathering.

During this time, limited services will be available from the following areas:

Service Desk Support Print and Copy Services (PCS) Media Services

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Aug 3, 6 a.m.-6 p.m.

Posted on by

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, August 3 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

Campus file servers

myPugetSound.edu

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

Campus network (limited to 7 a.m. – 9 a.m.)

REASON FOR IMPACT:

To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers and campus network.

 

ADDITIONAL INFORMATION:

Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Fwd: Upcoming Changes to Puget Sound Login and Multi-Factor Authentication

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Dear members of the campus community,

Technology Services (TS) would like to share some important updates with you regarding how you log in to your Puget Sound account. Upcoming changes to login.pugetsound.edu may require action on your part. We ask that you carefully review this information.

What is changing?

Phone-based multi-factor authentication (MFA) will be gradually retired. If you currently receive a text message (SMS) or phone call to verify your login, we strongly recommend setting up a supported MFA method – Okta Verify, Google Authenticator, and/or Security Key or Biometric Authenticator – by following the instructions in this article.

The university’s Okta deployment will be upgraded to Okta Identity Engine to provide a more seamless and secure login experience. You will notice slight differences on the login page, as well as improvements to account setup, account recovery, account settings, and multi-factor usage and enrollment. No action is required on your part.

What is the timeline for these changes? 

As of June 10, 2025, new users cannot set up or use phone-based MFA methods (SMS Authentication or Voice Call Authentication). Existing users are still able to log in using those methods. The option to use a security key or biometric identifier for MFA was enabled for all users. 

On August 5, 2025, the user experience changes as a result of the Okta Identity Engine upgrade will go live. Please see our support article on what to expect. 

During Summer and Fall 2025, Technology Services will perform outreach and develop resources to help the campus community transition to supported MFA methods to prepare for the retirement of the SMS and Voice Call options. 

Additional information and support 

Please see our FAQ in the TS Support Portal for more information. If you have any questions or would like assistance setting up MFA, please visit the Tech Center in the lower level of Collins Memorial Library during business hours, submit a ticket, or call 253-879-8585. 

Thank you,

Technology Services

 

TTS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WHEELOCK NETWORK}: Planned Maintenance, Tue, July 29, 6:00 a.m. – 7:30 a.m.

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Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance

Tuesday, July 29 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

Wheelock Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

Technology Services will be reconfiguring and rebooting a network switch to clear an error.

 

WHAT YOU SHOULD KNOW:

During the maintenance window, some wired and Wi-Fi network connections in Wheelock will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Tue, July 15, 6:00 a.m. – 7:30 a.m.

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Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Tuesday, July 15 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

Wyatt Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

Technology Services will be rebooting a network switch to clear an error.

 

WHAT YOU SHOULD KNOW:

During the maintenance window, some wired and Wi-Fi network connections in Wyatt will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

COMPLETE {myPugetSound} Planned Maintenance

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Dear members of the Puget Sound community,

Technology Services (TS) has completed the following maintenance activities. Details on the maintenance being performed are available below:

myPugetSound (PeopleSoft Campus Solutions): Planned Maintenance

Completed on Saturday, July 12 | 3:30 p.m.

REASON FOR MAINTENANCE:

Technology Services needed to update myPugetSound/PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment.

WHAT YOU SHOULD KNOW:

Clear your browser cache: If you have issues accessing or displaying myPugetSound after the planned maintenance please try clearing your browser cache. Technical errors or issues after the maintenance window, submit an issue through the TS Support Portal or call them at x8585

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{myPugetSound} Planned Maintenance: Friday, July 11 | 5 p.m. – Sunday, July 13 | 8 p.m.

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Dear members of the Puget Sound community,Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPugetSound (PeopleSoft Campus Solutions): Planned Maintenance

Friday, July 11 | 5 p.m. – Sunday, July 13 | 8 p.m.

REASON FOR MAINTENANCE:

Technology Services needs to update myPugetSound (PeopleSoft Campus Solutions) to a more recent version so we have a secure and reliable environment.

WHAT YOU SHOULD KNOW:

These systems will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to submit an issue through the TS Support Portal.   

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WHEELOCK NETWORK}: Planned Maintenance, Thurs, July 10, 6:00 a.m. – 7:30 a.m.

Posted on by

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance

Thursday, July 10 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

Wheelock Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

Technology Services will be rebooting a network switch to clear an error.

 

WHAT YOU SHOULD KNOW:

During the maintenance window, some wired and Wi-Fi network connections in Wheelock will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT, THOMAS NETWORK}: Planned Maintenance, Wed, July 9, 6:00 a.m. – 7:30 a.m.

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Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt, Thomas Network: Planned Maintenance

Wednesday, July 9 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

Wyatt Hall 3rd Floor Network (Wi-Fi, Ethernet, Phones)

Thomas Hall Network (Wi-Fi, Ethernet, Phones)

REASON FOR MAINTENANCE:

Technology Services will be replacing battery backup systems which will cause network switches to restart.

 

WHAT YOU SHOULD KNOW:

During the maintenance window, wired and Wi-Fi network connections in Wyatt 3rd Floor, and Thomas will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{myPugetSound} Planned Maintenance: Friday, July 11 | 5 p.m. – Sunday, July 13 | 8 p.m.

Posted on by

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

myPugetSound (PeopleSoft Campus Solutions): Planned Maintenance

Friday, July 11 | 5 p.m. – Sunday, July 13 | 8 p.m.

REASON FOR MAINTENANCE:

Technology Services needs to update myPugetSound (PeopleSoft Campus Solutions) to a more recent version so we have a secure and reliable environment.

WHAT YOU SHOULD KNOW:

These systems will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to submit an issue through the TS Support Portal.   

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED & THOMPSON NETWORK}: Planned Maintenance, Wed, Jun 25, 6:00 a.m. – 7:30 a.m.

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Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned & Thompson Network: Planned Maintenance

Wednesday, June 25 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

Harned Hall network (WiFi, Phones, Ethernet)

Thompson Hall network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

Technology Services will be restarting some of the network equipment in Harned and Thompson.

 

WHAT YOU SHOULD KNOW:

This outage will only affect portions of the Harned and Thompson network. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu