Category Archives: Announcements

{PeopleSoft Financials} Planned Maintenance, Fri Mar 14 | 5 p.m. – Sun Mar 16 | 8 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


PeopleSoft Financials System: Planned Maintenance

Friday, March 14, 2024 | 5 p.m. – Sunday, March 16, 2024 | 8 p.m.


REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 


WHAT YOU SHOULD KNOW:

myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.


To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{Campus WiFi} Planned Maintenance, Tues Mar 18 | 8-9 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


Campus Wireless Network: Planned Maintenance

Tuesday, March 18, 2025 | 8 – 9 a.m. 


SYSTEMS IMPACTED: 

  • Campus Wi-Fi

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making changes to the Network Access Control system. All Wireless Networks will be unavailable during the maintenance window. 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks will not be available during the maintenance window. 
  • Computers and other devices connected to the Wired Network will still have access. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Thu, Mar 13, 6:30 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Thursday, March 13 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches to resolve an issue with occasional outages on the second floor of Wyatt.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft Financials} Planned Maintenance, Fri Mar 14 | 5 p.m. – Sun Mar 16 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


PeopleSoft Financials System: Planned Maintenance

Friday, March 14, 2024 | 5 p.m. – Sunday, March 16, 2024 | 8 p.m.


REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 


WHAT YOU SHOULD KNOW:

myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.


To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MCINTYRE 3RD FLOOR NETWORK}: Planned Maintenance, Thurs, Mar 6, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

McIntyre 3rd Floor Network: Planned Maintenance

Thursday, March 6 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • McIntyre 3rd Floor Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a faulty network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the 3rd floor of McIntyre will go offline.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ALPHA PHI UNIT C NETWORK}: Planned Maintenance, Wed, Mar 5, 6:30 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Alpha Phi Unit C: Planned Maintenance

Wednesday, March 5 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Alpha Phi Unit C Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting all network equipment in the Alpha Phi Unit C house to resolve a network switch management issue.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in the Alpha Phi Unit C house will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Mon, Feb 24, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Monday, February 24 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Feb 9, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 9 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

  • Network connections to campus buildings (limited to 6 a.m. – 8 a.m.)

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{myPugetsound, PeopleSoft HR, PeopleSoft Financials} unplanned outage – RESOLVED

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has resolved the following incident. Details on the outage are available below:

myPugetSound and PeopleSoft Outage – RESOLVED

February 6 at 12:30 p.m. – 3:00 p.m.

SYSTEMS IMPACTED: 

  • myPugetSound, PeopleSoft HR, and PeopleSoft Financials. 

CURRENT STATUS: 

  • The TS team has resolved the issue affecting our PeopleSoft systems. 

 

WHAT YOU SHOULD KNOW::

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{myPugetsound, PeopleSoft HR, PeopleSoft Financials} unplanned outage

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

myPugetSound and PeopleSoft Outage

February 6 starting at 12:30 p.m.

SYSTEMS IMPACTED: 

  • myPugetSound, PeopleSoft HR, and PeopleSoft Financials. 

CURRENT STATUS: 

  • The TS team is investigating an outage affecting our PeopleSoft systems and working to resolve the issue as quickly as possible. TS will update as new information is available. 

 

WHAT YOU SHOULD KNOW::

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Feb 9, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 9 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

  • Network connections to campus buildings (limited to 6 a.m. – 8 a.m.)

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Subject: {PUGETSOUND NETWORK}: Planned Maintenance, Wed, Jan 29, 6:00 a.m. – 7:00 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Wednesday, January 29 | 6:00 a.m. – 7:00 a.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Puget Sound Network

REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring a failover protocol on the network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, the network may be intermittently unavailable.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Maintenance, Wed, Jan 29, 6:00 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Wednesday, January 29 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Puget Sound Network

REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring a failover protocol on the network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, the network may be intermittently unavailable.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Campus Network Outage Summary – Friday, January 24

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has resolved the following incident. Details on the issue are available below:

Puget Sound Network: Campus Network Outage

Friday, January 24 | 3:13 p.m. – 10:30 p.m.

Outage Summary:
On Friday, January 24th, at 3:13 p.m., Technology Services observed a campus-wide network outage. Due to the scale of the outage and the campus community's inability to communicate via Zoom or email, our Emergency Response Group elected to issue an Everbridge alert to notify the campus. The team undertook several remedial actions to restore network connectivity, and a follow-up Everbridge alert was issued at approximately 5:15 p.m., indicating the outage had been resolved. Unfortunately, at around 5:50 p.m., the team observed a recurrence of the same network behavior seen during the initial outage. At this point, the campus network became unavailable again.

Following a thorough review of event logs and identifying a viable remediation method, our network engineers, with the support of Juniper, implemented a configuration change to the core and distribution layers of the network. This action stabilized and restored connectivity at approximately 9:30 p.m. We apologize for the disruption caused by this outage and appreciate your understanding as we worked to restore services.

Technical Details:
During the initial onset of the outage, our engineers reviewed network traffic patterns and identified what appeared to be a network loop causing the outage. A network loop, in its simplest form, occurs when data travels in a continuous circle without any mechanism to stop it. This can happen if a data port is connected to another port within the same network, creating an infinite data loop, or if a configuration change inadvertently causes traffic to route in a circular path. While protocols like Spanning Tree Protocol (STP) exist to prevent loops from disrupting an entire network, loops can sometimes originate in areas where STP is not applicable.

The team conducted a comprehensive review of all changes made in the two weeks prior to the incident to determine if any recent network modifications had caused the outage. We are confident that no changes performed by our team were responsible. Additionally, we found no evidence of a cyber event contributing to the outage.

Unfortunately, a series of factors led the team to a false positive regarding the root cause of the outage. During the event, our logging system was overwhelmed with excessive and unnecessary details, which obscured the underlying issue and made it difficult to diagnose the cause. The campus network's routing fabric uses Border Gateway Protocol (BGP) to determine the best paths for data to travel. BGP relies on a supplementary protocol, Bidirectional Forwarding Detection (BFD), to detect routing failures. Upon further analysis of the logs, we discovered an unknown issue causing BFD to continuously reset routing across the campus network, rendering it virtually impossible for devices to communicate.

After consulting with Juniper support, our team confirmed it was safe to disable BFD temporarily to restore network connectivity. Once this configuration change was made, network traffic stabilized immediately, and services were restored. Additionally, packet captures of the network have been obtained to further analyze the outage and identify the root cause of the BFD resets. Once a fix has been identified, we will implement the necessary adjustments and re-enable BFD during the next available routine change window.

Our teams continued to work through the weekend to address residual disruptions caused by the outage and ensure the stability of our data center operations.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{myPugetsound, PeopleSoft HR, PeopleSoft Financials} unplanned outage, Jan 22 – RESOLVED

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

myPugetSound and PeopleSoft Outage – Resolved

January 22 starting at 12:20 p.m. until 1:45 p.m.

SYSTEMS IMPACTED: 

  • myPugetSound, PeopleSoft HR, and PeopleSoft Financials. 

CURRENT STATUS: 

  • The TS team has resolved the issue affecting our PeopleSoft systems.

 

WHAT YOU SHOULD KNOW:

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu