Category Archives: Announcements

{WHEELOCK NETWORK}: Planned Maintenance, Sunday, June 9, 8:30 a.m. – 10:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance 

Sunday, June 9 | 8:30 a.m. – 10:30 a.m.

SYSTEMS IMPACTED: 

  • Wheelock network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on our network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, expect full network outages in Wheelock.

  • Card swipe access to the building has a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

AlertUs Desktop Notifications

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

The University of Puget Sound has partnered with Alertus notification systems to enhance the ability to communicate with the community in an emergency. As part of our ongoing effort to improve our emergency preparedness and provide more comprehensive safety and security measures Technology Services and Security Services have selected Alertus to enhance our emergency notification system. For more information on campus emergency management efforts, visit the emergency management page.

We are in the process of combining our existing Everbridge Emergency Communications product with Alertus, creating a robust and redundant communication system. After extensive testing, Alertus will be automatically installed on all university owned Mac and Windows computers. Once installed, you will receive emergency notifications through Everbridge in the manner you have selected and receive an Alertus announcement on your university computer. To remove the message from your screen, simply acknowledge the alert.

Alertus will run on both Mac or PC and, once installed, automatically connects to our emergency notification system. 

Please note the Alertus software will only issue emergency notifications on university issued devices if you are on campus and connected to the university wired or wireless network. To ensure proper installation, make sure all computer system upgrades are installed.

Downloading and installing Alertus is quick, easy and takes just a few minutes. Technology Services will begin remotely installing the software on tomorrow (06/06/2024). Once installed, the software runs in the background and you can verify it is connected by checking the icon in the System Tray (on Windows) or Menu Bar (on a Mac). If you are on a Windows PC the installation will be entirely silent and will not require any user input. However, if you are on a Mac you will likely see a small notification appear in the notification center indicating a background application has been installed. There is no further action necessary to complete the installation.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Login Required)

Email Support: servicedesk@pugetsound.edu

{TODD, PHIBBS, HARNED, THOMPSON, KILWORTH, BAKER, WYATT, MCINTYRE}: Planned Maintenance, Mon, June 3, various times between 3 p.m. – 9 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Todd, Phibbs, Harned, Thompson, Kilworth, Baker, Wyatt, McIntyre Network: Planned Maintenance [COMPLETE]

  • Todd, June 3 | 3:00 p.m. – 6:00 p.m.

  • Phibbs, June 3 | 3:00 p.m. – 6:00 p.m.

  • Harned, June 3 | 3:30 p.m. – 6:00 p.m.

  • Thompson, June 3 | 3:30 p.m. – 6:00 p.m.

  • Kilworth, June 3 | 4:00 p.m. – 6:00 p.m.

  • Baker Stadium, June 3 | 4:00 p.m. – 6:00 p.m.

  • Wyatt, June 3 | 5:00 p.m. – 7:00 p.m.

  • McIntyre, June 3 | 6:00 p.m. – 9:00 p.m.

SYSTEMS IMPACTED: 

  • Todd network (WiFi, Phones, Ethernet)

  • Phibbs network (WiFi, Phones, Ethernet)

  • Harned network (WiFi, Phones, Ethernet)

  • Thompson network (WiFi, Phones, Ethernet)

  • Kilworth network (WiFi, Phones, Ethernet)

  • Baker Stadium network (WiFi, Phones, Ethernet, 11th St Blue Emergency Tower)

  • Wyatt network (WiFi, Phones, Ethernet)

  • McIntyre network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on our network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, expect full network outages in the locations listed above.

  • Card swipe access to the buildings have a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu


{TODD, PHIBBS, HARNED, THOMPSON, KILWORTH, BAKER, WYATT, MCINTYRE}: Planned Maintenance, Mon, June 3, various times between 3 p.m. – 9 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Todd, Phibbs, Harned, Thompson, Kilworth, Baker, Wyatt, McIntyre Network: Planned Maintenance

  • Todd, June 3 | 3:00 p.m. – 6:00 p.m.

  • Phibbs, June 3 | 3:00 p.m. – 6:00 p.m.

  • Harned, June 3 | 3:30 p.m. – 6:00 p.m.

  • Thompson, June 3 | 3:30 p.m. – 6:00 p.m.

  • Kilworth, June 3 | 4:00 p.m. – 6:00 p.m.

  • Baker Stadium, June 3 | 4:00 p.m. – 6:00 p.m.

  • Wyatt, June 3 | 5:00 p.m. – 7:00 p.m.

  • McIntyre, June 3 | 6:00 p.m. – 9:00 p.m.

SYSTEMS IMPACTED: 

  • Todd network (WiFi, Phones, Ethernet)

  • Phibbs network (WiFi, Phones, Ethernet)

  • Harned network (WiFi, Phones, Ethernet)

  • Thompson network (WiFi, Phones, Ethernet)

  • Kilworth network (WiFi, Phones, Ethernet)

  • Baker Stadium network (WiFi, Phones, Ethernet, 11th St Blue Emergency Tower)

  • Wyatt network (WiFi, Phones, Ethernet)

  • McIntyre network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on our network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, expect full network outages in the locations listed above.

  • Card swipe access to the buildings have a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun June 9, 6 a.m.-6 p.m

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, June 9 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Technology Services Early Closure – May 24 @ Noon

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be participating in the Staff Recognition event on Friday, May 24 at 12:00 p.m. Following the event, our offices will be closed for the remainder of the day. Please note that the following services will be impacted during this important event:

  • Service Desk Support
    • Limited phone support will be available.
    • Service desk requests made via email will be returned Tuesday, May 28.

  • Print and Copy Services (PCS)
    • The PCS office will be closed during this time. 

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Thursday, May 23, 7:15 a.m. – 7:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Thursday, May 23 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Wyatt network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be rebooting network switches.

 

WHAT YOU SHOULD KNOW:

  • Network services in Wyatt will be temporarily unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{THOMPSON NETWORK}: Planned Maintenance, Tuesday, May 21, 7:15 a.m. – 7:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Thompson Network: Planned Maintenance

Tuesday, May 21 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Thompson network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be rebooting network switches.

 

WHAT YOU SHOULD KNOW:

  • Network services in Thompson will be temporarily unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PHIBBS NETWORK}: Planned Maintenance, Thurs, May 16, 3 p.m. – 4 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Phibbs Network: Planned Maintenance

Thursday, May 16 | 3:00 p.m. – 4:00 p.m.

SYSTEMS IMPACTED: 

  • Phibbs network.

REASON FOR MAINTENANCE:

  • Technology Services will be reinstalling a repaired network switch.

 

WHAT YOU SHOULD KNOW:

  • No outages are expected as a result of this work.

  • The existing network switches and Wi-Fi in Phibbs will be unaffected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{HOWARTH, FACILITIES, FIELDHOUSE, BAKER, REGESTER, SEWARD}: Planned Maintenance, Wed, May 15, various times between 1 p.m. – 8 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth, Facilities, Fieldhouse, Baker, Regester, Seward Network: Planned Maintenance [COMPLETE]

  • Howarth full building, May 15 | 5:00 p.m. – 8:00 p.m.

  • Howarth 3rd floor, May 15 | 3:00 p.m. – 5:00 p.m.

  • Facilities, May 15 | 5:00 p.m. – 6:00 p.m.

  • Fieldhouse, May 15 | 5:00 p.m. – 6:00 p.m.

  • Baker Stadium, May 15 | 2:00 p.m. – 6:00 p.m.

  • Regester, May 15 | 1:00 p.m. – 5:00 p.m.

  • Seward, May 15 | 1:00 p.m. – 5:00 p.m.

SYSTEMS IMPACTED: 

  • Howarth network (WiFi, Phones, Ethernet)

  • Facilities network (WiFi, Phones, Ethernet)

  • Fieldhouse network (WiFi, Phones, Ethernet)

  • Baker Stadium network (WiFi, Phones, Ethernet, 11th St Blue Emergency Tower)

  • Regester network (WiFi, Phones, Ethernet)

  • Seward network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance windows listed above, expect full network outages at each of the specified locations.

  • Card swipe access to the buildings have a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{HOWARTH, FACILITIES, FIELDHOUSE, BAKER, REGESTER, SEWARD}: Planned Maintenance, Wed, May 15, various times between 1 p.m. – 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth, Facilities, Fieldhouse, Baker, Regester, Seward Network: Planned Maintenance

  • Howarth full building, May 15 | 5:00 p.m. – 8:00 p.m.

  • Howarth 3rd floor, May 15 | 3:00 p.m. – 5:00 p.m.

  • Facilities, May 15 | 5:00 p.m. – 6:00 p.m.

  • Fieldhouse, May 15 | 5:00 p.m. – 6:00 p.m.

  • Baker Stadium, May 15 | 2:00 p.m. – 6:00 p.m.

  • Regester, May 15 | 1:00 p.m. – 5:00 p.m.

  • Seward, May 15 | 1:00 p.m. – 5:00 p.m.

SYSTEMS IMPACTED: 

  • Howarth network (WiFi, Phones, Ethernet)

  • Facilities network (WiFi, Phones, Ethernet)

  • Fieldhouse network (WiFi, Phones, Ethernet)

  • Baker Stadium network (WiFi, Phones, Ethernet, 11th St Blue Emergency Tower)

  • Regester network (WiFi, Phones, Ethernet)

  • Seward network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance windows listed above, expect full network outages at each of the specified locations.

  • Card swipe access to the buildings have a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{HOWARTH, WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, April 30, 7:00 p.m. – 9:00 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth and Weyerhaeuser Network: Planned Maintenance

Tuesday, April 30 | 7:00 p.m. – 9:00 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Howarth network (WiFi, Phones, Ethernet)

  • Weyerhaeuser network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, outages of approximately 30 minutes should be expected at the locations listed in systems impacted. Additional shorter outages are to be expected as well.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{HOWARTH, WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, April 30, 7:00 p.m. – 9:00 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth and Weyerhaeuser Network: Planned Maintenance

Tuesday, April 30 | 7:00 p.m. – 9:00 p.m.

SYSTEMS IMPACTED: 

  • Howarth network (WiFi, Phones, Ethernet)

  • Weyerhaeuser network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, outages of approximately 30 minutes should be expected at the locations listed in systems impacted. Additional shorter outages are to be expected as well.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue/Wed, April 23/24, 7 a.m. – 8 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance [COMPLETE]

Tuesday, April 23 | 7:00 a.m. – 8:00 a.m.

Wednesday, April 24 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • This maintenance will take place over a two day period. The maintenance will only take place between the hours of 7 a.m. and 8 a.m. on each day, and will be available for use during normal business hours on both days.

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue/Wed, April 23/24, 7 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, April 23 | 7:00 a.m. – 8:00 a.m.

Wednesday, April 24 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • This maintenance will take place over a two day period. The maintenance will only take place between the hours of 7 a.m. and 8 a.m. on each day, and will be available for use during normal business hours on both days.

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu