Update:  This work is now complete.  If you are experiencing any issues please reach out to the Service Desk.

Thank you!

This is an announcement from Technology Services (TS). Please see details below.

Network: – Internet Maintenance

Saturday, November 14 from 6 a.m. – 7 a.m.

REASON FOR IMPACT: Technology Services will be conducting maintenance with our primary Internet provider K20 and moving our internet link to a new fiber transport line.

ADDITIONAL INFORMATION:

·         Brief intermittent Internet outages will occur doing this maintenance.  Outages should be less than a few minutes.  We expect this should only take about 15-20 minutes in total but reserving an hour in the case any issues arise and for troubleshooting.

·         During outages, inbound and outbound internet traffic will be intermittingly impacted.  This includes using the VPN, email and access to other University resources that are being reached externally through the internet.  These disruptions will be momentary.

·         Internal networking should function as normal.

·         Outages will be minimal.  In the event of a longer outage our backup internet line will take over.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, November 13 1 p.m. – 5 p.m.

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Update

Thursday, November 12 from 6 a.m. – 8 a.m.

REASON FOR IMPACT: Technology Services will be updating our ticketing system (KACE) to the latest version.

ADDITIONAL INFORMATION:

·         Viewing, editing, and adding tickets will not be possible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound

PeopleSoft Campus

PeopleSoft HR

PeopleSoft Financials

Kaba Time Clocks: Security Maintenance [COMPLETE at 6:45 p.m.]

Monday November 2 from 6 p.m.- 8 p.m.

REASON FOR IMPACT: Technology Services will be installing a critical security patch across all PeopleSoft systems and the Kaba Time Clocks system. The systems will be unavailable intermittently between 6 p.m. – 8 p.m. this evening.  

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound

PeopleSoft Campus

PeopleSoft HR

PeopleSoft Financials

Kaba Time Clocks: Security Maintenance

Monday November 2 from 6 p.m.- 8 p.m.

REASON FOR IMPACT: Technology Services will be installing a critical security patch across all PeopleSoft systems and the Kaba Time Clocks system. The systems will be unavailable intermittently between 6 p.m. – 8 p.m. this evening.  

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Tuesday, October 20, 2020 from 7:00 a.m. – 7:30 p.m.

SYSTEMS IMPACTED:

·      KACE Help Desk Ticketing System

REASON FOR IMPACT:

·      A security certificate is expiring and will be replaced with a new one.

ADDITIONAL INFORMATION:

·      KACE will be intermittently unavailable during the maintenance window as the new security certificate is applied.

·      During this time if you need assistance during this maintenance window please call the Service Desk at x8585 or email them at servicedesk@pugetsound.edu

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For additional support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 11, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Phone: Planned Maintenance

Wednesday, September 30, 2020 from 9 am – noon

REASON FOR IMPACT: Our phone system management interfaces will be consolidated with the rest of our production systems.

ADDITIONAL INFORMATION:

·         Phones will continue to operate normally during the maintenance window.

·         During the consolidation there will be periods of time, approximately 30 minutes in length, where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Pugetsound website: Machforms upgrade

September 23, 2020 from 6 am – 7 am

REASON FOR IMPACT: Machforms will be upgraded to a newer version.

ADDITIONAL INFORMATION:

·         No outages to the Pugetsound.edu website are expected.

·         Any components that rely on Machforms may not work during the upgrade.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Phone Service: Information regarding recent Caller ID Spoofing/Scam Phone Calls

Tuesday September 22, 2020

Informational Notice: This is an informational alert regarding the phone calls that appear to come from the University (Spoofed Caller ID) and/or Spam phone calls.

We have created a specific web page that details the issues with these calls and how to handle these type of phone calls.  We urge all to look at this information as often these phone calls “look” like they are originating from within the University.

Caller ID Spoofing and Phone Scams

We recognize that these types of phone calls are very intrusive and frustrating.  Unfortunately these type of calls are very hard if not impossible to eliminate due to the nature of how telephone systems work.  We are actively trying to mitigate these issues but the best practice is to learn how to identifying spoofed and/or spam calls and ignore them.

ADDITIONAL INFORMATION:

•                  University of Puget Sound Phone Scam/Caller ID Informational Page –
https://www.pugetsound.edu/about/offices-services/technology-services/online-security-protect-your-personal-information/caller-id-spoofing-and-phone-scams/

•                  Any phone calls that originate from the University will typically only show an extension and name (example: Service Desk 8585)

•                  If incoming calls have an area code and a University Number (example: ‘12538798585’ or ‘912538798585’), these are probably spoofed and/or spam calls and should not be answered and ignored.

•                  Technology Services can do very little with these types of calls.  Any tickets created regarding these may be closed with links to the Caller ID and Phone Scam web article.

•                  Please pass this information on to your colleagues and staff!

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

​​​​​

This is an announcement from Technology Services (TS). Please see details below:

Server/Domain Controllers: Planned Maintenance on Server Domain Controllers

Monday, September 21, 2020 from 5-7 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·        Systems that rely on active directory credentials to login may fail intermittingly, this includes email, vdesk, and VPN.

REASON FOR IMPACT: There is a critical security vulnerability that needs to be patched.

ADDITIONAL INFORMATION:

·       Logins may fail intermittingly during the maintenance window.

·       Typically retrying will fix any failed login attempts

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.