This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Network Outage

June 19^th, 2020 at 4:30 p.m.

REASON FOR IMPACT:

———————–

There will be a short disruption to network services at approximately 4:30PM in Weyerhaeuser.  There is a faulty backup battery system (UPS) that needs to be replaced that is causing intermittent power outages.  We will need to disconnect power from the faulty UPS and reconnect power to a new unit.  This work will take approximately 15 minutes.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Connecting to Email via Outlook

June 16, 2020 at 8:30 a.m.

REASON FOR IMPACT: Technology Services has noticed multiple individuals have been unable to access their Puget Sound email via Outlook on their computer. TS is actively working to resolve the issue. If you are unable to access your Puget Sound email via Outlook on your device please try using webmail.pugetsound.edu for the interim while Technology Services remediates the issue. Please also notify the Service Desk by emailing them at servicedesk@pugetsound.edu so they are aware you have been impacted.

ADDITIONAL INFORMATION:

·        Examples of errors received when connecting to Outlook:

o   Windows Security Microsoft Outlook prompt for credentials.

o   Cannot start Microsoft Outlook.

o   Cannot open the Outlook window.

o   The set of folders cannot be opened.

o   The file (file path here) is not an Outlook data file (.ost).

o   Note this is happening for various users on both Mac and PC and different versions of Outlook

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

Identity Provider: System restart

Wednesday, May 6, 2020 from 11 a.m.-11:10 a.m.

REASON FOR IMPACT: One of our identity systems is having issues and requires a reboot to resolve.

ADDITIONAL INFORMATION:

·         Logging into some applications will fail when the system is down.  Some library journals, Canvas, 25live and other applications will be impacted.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Domain Name Service (DNS): Planned Maintenance

Wednesday, May 6, 2020 from 6 a.m.-6:45 a.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading our DNS system.

ADDITIONAL INFORMATION:

·         Some pugetsound.edu sites may be unreachable momentarily during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 19, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance [COMPLETE]

Thursday, April 9^th, 2020 at 5AM

REASON FOR IMPACT:

Our internet provider K20 needs to upgrade the firmware in their equipment (router) to address a bug and will also need to perform a reboot. 

ADDITIONAL INFORMATION:

·        Campus internet connectivity will be impacted intermittingly (~five minutes) while the router is rebooting. 

·        External access to Puget Sound web sites, email and VPN will be intermittent during this brief maintenance.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

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This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance [Rescheduled]

Thursday, April 9^th, 2020 at 5AM

REASON FOR IMPACT:

Our internet provider K20 needs to upgrade the firmware in their equipment (router) to address a bug and will also need to perform a reboot. 

ADDITIONAL INFORMATION:

·        Campus internet connectivity will be impacted intermittingly (~five minutes) while the router is rebooting. 

·        External access to Puget Sound web sites, email and VPN will be intermittent during this brief maintenance.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

​​​​​

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance

Wednesday, April 8^th, 2020 at 5AM

REASON FOR IMPACT:

Our internet provider K20 needs to upgrade the firmware in their equipment (router) to address a bug and will also need to perform a reboot. 

ADDITIONAL INFORMATION:

·        Campus internet connectivity will be impacted intermittingly (~five minutes) while the router is rebooting. 

·        External access to Puget Sound web sites, email and VPN will be intermittent during this brief maintenance.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

​​​​​

This is an announcement from Technology Services (TS). Please see details below.

Network: Planned Wireless Outage

Wednesday, February 19 at 5 a.m.-5:30 a.m.

REASON FOR IMPACT: Technology Services is updating the wireless network. Connecting to the campus and guest network via a wireless device will not work during the maintenance window. Hard wired devices such as desk phones, desktops, card access to the buildings, and elevator emergency phones will not be impacted.

ADDITIONAL INFORMATION:

·         If you have a concern related to the maintenance window please contact the TS Service Desk via phone at 253-879-8585 or via email at servicedesk@pugetsound.edu.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Sunday, February 9, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 9, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Server/Network Battery System: System Replacement

Saturday, January 25 @ 6:30 a.m. – Monday, January 27 @ 5 p.m.

REASON FOR IMPACT: To ensure a reliable computing environment Technology Services will be replacing half of our primary battery backup systems that support our core server and network infrastructure.

ADDITIONAL INFORMATION:

·         No downtime is expected.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.