{NETWORK} Phone Issue: Monday Nov 23

This is an announcement from Technology Services (TS). Please see details below:


NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020


REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working



·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.


For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.