Category Archives: Announcements

{GOOGLE CALENDAR}: Planned Changes, Fri, Jan 16, 12 p.m. – 12:15 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services are expected. Details on the maintenance being performed are available below:

Google Calendar: Planned Changes

Friday, January 16 | 12 p.m. – 12:15 p.m.

WHAT YOU SHOULD KNOW:

  • TS will change how Google Calendar handles invitations sent via email. Currently, calendar invitations from any sender are automatically added to your calendar. 

  • After the change, only invitations from known senders will be automatically added to your calendar. Known senders include individuals with a pugetsound.edu email address, senders saved in your contacts, and individuals with whom you have previously corresponded.

  • A gray banner will appear in invitations from unknown senders indicating that the event has not yet been added, with options to add the event or report it as spam. 

  • The subject line for invitations from unknown senders will begin with “Invitation from an unknown sender,” while invitations from known senders will continue to begin with “Invitation.”

  • Once you accept an invitation from an unknown sender, future invitations from that sender will be automatically added to your calendar.

  • Please review this support article for how to adjust your individual calendar settings. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • Attackers send fraudulent event invitations that are automatically added to calendars.

  • To reduce the risk of calendar phishing, TS will adjust Google Calendar settings so that invitations from unknown senders will not appear on your calendar unless the invitation is explicitly accepted.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Emergency Firewall Maintenance, Thu, Jan 15, 10 p.m. – 11:59 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Emergency Maintenance

Thursday, January 15 | 10 p.m. – 11:59 p.m.

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems may experience brief network interruptions of a minute or two.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be installing updates on our network security devices (firewalls) to address a high severity vulnerability.

 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

[CANCELED] {BLOGS/EDBLOGS}: Planned Maintenance, Thu, Jan 15, 8 a.m. – 12 p.m.

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This planned maintenance is being canceled and will be rescheduled for another date.

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

WordPress (Blogs and EdBlogs): Planned Maintenance

Thursday, January 15 | 8 a.m. – 12 p.m. [CANCELED]

WHAT YOU SHOULD KNOW:

  • Please ensure all changes are saved as a draft or published prior to the maintenance window. 

  • The sites hosted on blogs.pugetsound.edu and edblogs.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing blogs.pugetsound.edu or edblogs.pugetsound.edu after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the blogs server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{JONES NETWORK}: Planned Maintenance, Wed, Jan 14, 6:00 a.m. – 7:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Jones Network: Planned Maintenance

Wednesday, January 14 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Jones Network

 REASON FOR MAINTENANCE:

  • Technology Services will be rebooting a network switch to clear an error.

 

WHAT YOU SHOULD KNOW:

  • The switch is part of a redundant pair so no outages are expected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{BLOGS/EDBLOGS}: Planned Maintenance, Thu, Jan 15, 8 a.m. – 12 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

WordPress (Blogs and EdBlogs): Planned Maintenance

Thursday, January 15 | 8 a.m. – 12 p.m.

WHAT YOU SHOULD KNOW:

  • Please ensure all changes are saved as a draft or published prior to the maintenance window. 

  • The sites hosted on blogs.pugetsound.edu and edblogs.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing blogs.pugetsound.edu or edblogs.pugetsound.edu after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the blogs server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MCINTYRE NETWORK}: Planned Maintenance, Thu, Dec 18, 6:00 a.m. – 7:30 a.m.

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Dear members of the Puget Sound community,

 

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

 

McIntyre Network: Planned Maintenance

Thursday, December 18 | 6:00 a.m. – 7:30 a.m.

 

SYSTEMS IMPACTED: 

  • McIntyre Hall Network (Wi-Fi, Phones, Ethernet) on Floors 0 and 1.

 REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failed network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in McIntyre Hall will go offline for approximately 30 minutes.

 

To learn more about Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don’t hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

 

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Dec 14, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 14 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED-THOMPSON NETWORK}: Planned Maintenance, Thu, Dec 11, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned-Thompson Network: Planned Maintenance

Thursday, December 11 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harned Hall Network (Wi-Fi, Phones, Ethernet)

  • Thompson Hall Network (Wi-Fi, Phones, Ethernet)

 REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Harned Hall and Thompson Hall will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED-THOMPSON NETWORK}: Planned Maintenance, Wed, Dec 10, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned-Thompson Network: Planned Maintenance

Wednesday, December 10 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harned Hall Network (Wi-Fi, Phones, Ethernet)

  • Thompson Hall Network (Wi-Fi, Phones, Ethernet)

 REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Harned Hall and Thompson Hall will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Dec 14, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 14 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Wed, Dec 10, 5:30 a.m. – 6:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, December 10 | 5:30 a.m. – 6:45 a.m.

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems may experience brief network interruptions of a minute or two.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED-THOMPSON NETWORK}: Planned Maintenance, Thu, Dec 4, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned-Thompson Network: Planned Maintenance

Thursday, December 4 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harned Hall Network (Wi-Fi, Phones, Ethernet)

  • Thompson Hall Network (Wi-Fi, Phones, Ethernet)

 REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Harned Hall and Thompson Hall will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARRINGTON SCHIFF WI-FI}: Planned Maintenance, Wed, Dec 3, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harrington Schiff Wi-Fi: Planned Maintenance

Wednesday, December 3 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harrington Hall Wi-Fi

  • Schiff Hall Wi-Fi

 REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring Wi-Fi access points in Harrington Hall and Schiff Hall to improve coverage.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some Wi-Fi network connections in Harrington Hall and Schiff Hall will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{HARNED-THOMPSON NETWORK}: Planned Maintenance, Tue, Dec 2, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned-Thompson Network: Planned Maintenance

Tuesday, December 2 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harned Hall Network (Wi-Fi, Phones, Ethernet)

  • Thompson Hall Network (Wi-Fi, Phones, Ethernet)

 REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Harned Hall and Thompson Hall will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED-THOMPSON NETWORK}: Planned Maintenance, Thurs, Nov 20, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned-Thompson Network: Planned Maintenance

Thursday, November 20 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harned Hall Network (Wi-Fi, Phones, Ethernet)

  • Thompson Hall Network (Wi-Fi, Phones, Ethernet)

 REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Harned Hall and Thompson Hall will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu