Category Archives: Announcements

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Apr 27, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 27 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WEYERHAEUSER NETWORK}: Planned Maintenance, Wed, Apr 23, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Weyerhaeuser Network: Planned Maintenance

Wednesday, April 23 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Weyerhaeuser network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some of the network equipment in Weyerhaeuser.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect portions of the Weyerhaeuser network for approximately 15 minutes. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Thu, Apr 24, 5 a.m. – 7 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Thursday, April 24 | 5 a.m. – 7 a.m.

Note: This is rescheduled from April 15. 

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Apr 27, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 27 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Notice: Zoom Service Interruption – RESOLVED

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This logo identifies the Technology Services department within the University of Puget Sound

Dear Campus Community, 

Zoom has resolved the earlier issue related to domain name resolution on the zoom.us domain. All affected services are now fully operational. 

If you continue to experience issues accessing Zoom, we recommend rebooting your workstation, which can help clear any lingering connectivity problems.

Thank you for your patience during the disruption

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Notice: Ongoing Zoom Service Interruption

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This logo identifies the Technology Services department within the University of Puget Sound

Issues with multiple Zoom Services

Dear Campus Community, 

Technology Services (TS) is aware of ongoing issues affecting several Zoom services. Zoom has identified a domain name resolution issue with the zoom.us domain and is actively working to resolve it. We will provide updates as soon as more information becomes available. In the meantime, you can check the status of Zoom services by visiting the Zoom Status page.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. We appreciate your patience as we work to resolve the issue. 

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{NETWORK – Residential & Dorm Locations}: Planned Maintenance – Mornings of Tues Apr 15 & Wed 16 [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has completed the following maintenance activities. Details on the maintenance performed are available below:


Residential and Dorm Wired Network: Planned Maintenance

Tuesday, April 15, 2025 | 5 – 11 a.m. (Complete)

Wednesday, April 16, 2025 | 5 – 9 a.m. (Complete)


SYSTEMS IMPACTED: 

  • Campus Wired and Wireless Network Access were unavailable intermittently during the maintenance windows in the following buildings.
    • Maintenance Completed
      • Harrington/Schiff
      • Trimble
      • Todd/Phibbs
      • Anderson/Langdon
      • Regester/Seward
      • East Campus/Langlow/Residential
      • West Campus/Greek Row/Residential
      • Oppenheimer/Smith
      • Thomas

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS made changes to the Network Access Control system.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Print & Copy Services is Open During Sidewalk Repairs

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


We wanted to inform you that Print and Copy Services (PCS) will remain open this week while the sidewalk along N.15th St. is closed for repairs.  


WHAT YOU SHOULD KNOW:

  • Please enter the Print Shop through the back door by the Wheelock loading dock area.  
  • You may request that your prints be placed in their outdoor lockers or delivered to the Mail Room.

For additional questions regarding Print and Copy Services call (253) 879-3737 or visit the PCS website.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{NETWORK – Residential & Dorm Locations}: Planned Maintenance Update – Mornings of Tues Apr 15 & Wed 16

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) is in the process of completing the following maintenance activities. Details on the maintenance being performed are available below:


Residential and Dorm Wired Network: Planned Maintenance

Tuesday’s morning maintenance is complete. Planned Maintenance will resume on Wednesday, April 16, 2025 | 5 – 9 a.m.


SYSTEMS IMPACTED: 

Campus Wired and Wireless Network Access will be unavailable intermittently during the maintenance windows in the following buildings. Below is an update on the status of the impacted buildings. 

  • Complete
    • Harrington/Schiff
    • Trimble
    • Todd/Phibbs
    • Anderson/Langdon
    • Regester/Seward
  • Scheduled for Wednesday 
    • East Campus/Langlow/Residential
    • West Campus/Greek Row/Residential
    • Oppenheimer/Smith
    • Thomas

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS is making changes to the Network Access Control system.

WHAT YOU SHOULD KNOW:

  • If you need consistent internet access during this time, TS suggests using the Wheelock Student Center, Library, or another academic building not impacted by the planned maintenance. 
  • Maintenance will take place one location at a time. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance [RESCHEDULED]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance [RESCHEDULED]

UPDATE 4/15/2025

  • The maintenance window originally scheduled for Tuesday, April 15 from 5 a.m. – 7 a.m. will be rescheduled due to vendor availability. Additional communication will be sent once a new maintenance window has been selected. 

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{NETWORK – Residential & Dorm Locations}: Planned Maintenance – Mornings of Tues Apr 15 & Wed 16

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


Residential and Dorm Wired Network: Planned Maintenance

Tuesday, April 15, 2025 | 5 – 11 a.m.

Wednesday, April 16, 2025 | 5 – 9 a.m.


SYSTEMS IMPACTED: 

  • Campus Wired and Wireless Network Access will be unavailable intermittently during the maintenance windows in the following buildings: 
    • Schiff
    • Trimble
    • West Campus/Greek Row/Residential
    • Oppenheimer/Smith
    • Todd/Phibbs
    • Anderson/Langdon
    • Regester/Seward
    • East Campus/Langlow/Residential
    • Thomas


REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS is making changes to the Network Access Control system.

WHAT YOU SHOULD KNOW:

  • If you need consistent internet access during this time, TS suggests using the Wheelock Student Center, Library, or another academic building not impacted by the planned maintenance. 
  • Maintenance will take place one location at a time. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED-THOMPSON NETWORK}: Planned Maintenance, Mon, Apr 14, 6:30 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned-Thompson Network: Planned Maintenance

Monday, April 14 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harned-Thompson Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi connections in Harned-Thompson will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{HARRINGTON COMPLETE} Network – Residential & Dorm Locations – Planned Maintenance Update

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) planned the following maintenance activities. Details on the maintenance performed are available below:


Residential and Dorm Wired Network: Planned Maintenance

Wednesday, April 9, 2025 | {Harrington Complete}


SYSTEMS IMPACTED: 

  • Harrington was completed this morning and the remaining residential and dorm buildings will be rescheduled for another date 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS made changes to the Network Access Control system. All Wired Networks were unavailable during the maintenance window. 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks were available during the maintenance window. 
  • Computers and other devices connected to the Wired Network did not have access. 
  • There will be another scheduled outage for all residential and dorm buildings except Harrington

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tue, Apr 15, 5 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Tuesday, April 15 | 5 a.m. – 7 a.m.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{NETWORK – Residential & Dorm Locations}: Planned Maintenance, Wed, Apr 9 | 6 – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


Residential and Dorm Wired Network: Planned Maintenance

Wednesday, April 9, 2025 | 6 a.m. – 8 a.m.


SYSTEMS IMPACTED: 

  • Wired Network in all Dorms and Residential spaces

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making changes to the Network Access Control system. All Wired Networks will be unavailable during the maintenance window. 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks will be available during the maintenance window. 
  • Computers and other devices connected to the Wired Network will not have access. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu