Category Archives: Announcements

{TRAIL/WEBSPACE}: Planned Maintenance, Thu, Mar 26 8:00 a.m. – 10:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Trail & Webspace Websites: Planned Maintenance

Thursday, March 26 | 8:00 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • The trail.pugetsound.edu website and websites hosted on webspace.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the servers hosting these websites into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

RESOVLED: {Network, WiFi, & Phones}: On Campus Network Outage in Harned-Thompson, Jones 2nd and 3rd floor, Smith, and Oppenheimer; Mar 18

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has resolved the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage in Harned-Thompson, Jones 2nd and 3rd floor, Smith, and Oppenheimer has been Resolved

TS investigated the issue in partnership with the hardware manufacturer and determined that the root cause of the outage was an issue with the firmware. We have updated the firmware on the affected devices to a known, stable version and were able to restore connectivity.

 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{Network, WiFi, & Phones}: On Campus Network Outage in Harned-Thompson, Jones 2nd and 3rd floor, Smith, and Oppenheimer; Mar 18

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage in Harned-Thompson, Jones 2nd and 3rd floor, Smith, and Oppenheimer

March 17 starting at 11:23 p.m.

WHAT YOU SHOULD KNOW:: 

  • Computers at these locations may not be able to access internet connectivity. 
  • All other systems requiring network connectivity in these locations such as phones and printers may not work as expected.

CURRENT STATUS: 

  • The TS team is onsite investigating the network outage and working to resolve the issue as quickly as possible. TS will update as new information is available. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

COMPLETE {PeopleSoft Financials} Planned Maintenance, Complete Sat Mar 14 | 6 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) completed the following maintenance activities. Details on the maintenance performed are available below:

PeopleSoft Financials System: Planned Maintenance 

Completed at 6 p.m. Saturday, March 14, 2026

REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS updated the PeopleSoft Financials System to the latest version release. 

WHAT YOU SHOULD KNOW:

  • Please remember to clear your browser cache if you run into any issues accessing PeopleSoft Financials related links. 
  • When opening a PeopleSoft Financials Page, it may result in a small window. If you experience this, click the F5 key to have it open normally on a PC. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft Financials} Planned Maintenance, Fri Mar 13 | 5 p.m. – Sun Mar 15 | 8 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

PeopleSoft Financials System: Planned Maintenance

Friday, March 13, 2026 | 5 p.m. – Sunday, March 15, 2026 | 8 p.m.

REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 

WHAT YOU SHOULD KNOW:

myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{SCHIFF NETWORK}: Planned Maintenance, Wed, Mar 11, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Schiff Network: Planned Maintenance

Wednesday, March 11 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Schiff Hall Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Schiff Hall will go offline for short periods of time.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{HARRINGTON NETWORK}: Planned Maintenance, Thurs, Feb 26, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harrington Network: Planned Maintenance

Thursday, February 26 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harrington Network (Wi-Fi, Ethernet)

 REASON FOR MAINTENANCE:

  • Technology Services will be rebooting a network switch to clear an error.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in Harrington will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Feb 22, 6 a.m.-6 p.m [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 22 | 6 a.m. – 6 p.m. [RESCHEDULED from Feb 8] [COMPLETE]

WHAT YOU SHOULD KNOW:

  • Update 2/16/2026: Patch maintenance has been rescheduled for Sunday, February 22.

  • Update 2/8/2026: Patch maintenance is being postponed. The planned maintenance will be rescheduled for another date.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{LANGLOW NETWORK}: Planned Maintenance, Mon, Feb 23, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Langlow Network: Planned Maintenance

Monday, February 23 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Langlow Network (Wi-Fi, Ethernet)

 REASON FOR MAINTENANCE:

  • Technology Services will be rebooting a network switch to clear an error.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in Langlow will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{HARNED-THOMPSON NETWORK}: Planned Maintenance, Wed, Feb 18, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned-Thompson Network: Planned Maintenance

Wednesday, February 18 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harned Hall Network (Wi-Fi, Phones, Ethernet)

  • Thompson Hall Network (Wi-Fi, Phones, Ethernet)

 REASON FOR MAINTENANCE:

  • Technology Services will be making configuration changes to improve the reliability of the network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Harned Hall and Thompson Hall may go offline for short periods of time.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Feb 22, 6 a.m.-6 p.m

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 22 | 6 a.m. – 6 p.m. [RESCHEDULED from Feb 8]

WHAT YOU SHOULD KNOW:

  • Update 2/16/2026: Patch maintenance has been rescheduled for Sunday, February 22.

  • Update 2/8/2026: Patch maintenance is being postponed. The planned maintenance will be rescheduled for another date.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MEDIAL}: Planned Maintenance, Tue, Feb 17, 7:15 a.m. – 10:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Medial: Planned Maintenance

Tuesday, February 17 | 7:15 a.m. – 10:00 a.m. 

WHAT YOU SHOULD KNOW:

  • Update 2/16/2026 – TS will be attempting the changes again with vendor support.

  • Update 2/5/2026 9:30 a.m. – The changes were unsuccessful and the configurations have been rolled back to a previous state. The planned maintenance will be rescheduled for another date. Medial is available for use.  

  • Medial will be unavailable from both on-campus and off-campus during the maintenance window. This includes embedded Medial content within Canvas. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing Medial after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

  • Medial 

REASON FOR MAINTENANCE:

  • TS is making a vendor-recommended change in order to resolve a Chrome browser compatibility issue with embedded Medial iFrame content within Canvas. 

  • TS will be moving the Medial server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MEDIAL}: Planned Maintenance, Tue, Feb 17, 7:15 a.m. – 10:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Medial: Planned Maintenance

Tuesday, February 17 | 7:15 a.m. – 10:00 a.m. 

WHAT YOU SHOULD KNOW:

  • Update 2/16/2026 – TS will be attempting the changes again with vendor support.

  • Update 2/5/2026 9:30 a.m. – The changes were unsuccessful and the configurations have been rolled back to a previous state. The planned maintenance will be rescheduled for another date. Medial is available for use.  

  • Medial will be unavailable from both on-campus and off-campus during the maintenance window. This includes embedded Medial content within Canvas. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing Medial after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

  • Medial 

REASON FOR MAINTENANCE:

  • TS is making a vendor-recommended change in order to resolve a Chrome browser compatibility issue with embedded Medial iFrame content within Canvas. 

  • TS will be moving the Medial server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{BLOGS}: Planned Maintenance, Thu, Feb 12, 7:15 a.m. – 10:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

WordPress (Blogs): Planned Maintenance

Thursday, February 12 | 7:15 a.m. – 10:00 a.m.

WHAT YOU SHOULD KNOW:

  • Please ensure all changes are saved as a draft or published prior to the maintenance window. 

  • The sites hosted on blogs.pugetsound.edu, edblogs.pugetsound.edu, and historyofeugenics.pugetsound.edu will be unavailable from both on-campus and off-campus during the maintenance window. 

  • Because the IP addresses of the sites will be changing, it is possible that your device may try connecting to the old IP addresses even after the change which will cause errors. Usually, this will resolve itself within 24 hours. However, if you have issues accessing these sites after the maintenance window is complete, you may try flushing the DNS cache on your device. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • TS will be moving the blogs server into a dedicated network zone on the firewall. This improves network security by segregating public-facing servers from the internal network and allowing more granular controls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

[TO BE RESCHEDULED] {PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Feb 8, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 8 | 6 a.m. – 6 p.m. [TO BE RESCHEDULED]

WHAT YOU SHOULD KNOW:

  • Today's patch maintenance is being postponed. The planned maintenance will be rescheduled for another date.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu