Category Archives: Announcements

{HARRINGTON COMPLETE} Network – Residential & Dorm Locations – Planned Maintenance Update

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) planned the following maintenance activities. Details on the maintenance performed are available below:


Residential and Dorm Wired Network: Planned Maintenance

Wednesday, April 9, 2025 | {Harrington Complete}


SYSTEMS IMPACTED: 

  • Harrington was completed this morning and the remaining residential and dorm buildings will be rescheduled for another date 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS made changes to the Network Access Control system. All Wired Networks were unavailable during the maintenance window. 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks were available during the maintenance window. 
  • Computers and other devices connected to the Wired Network did not have access. 
  • There will be another scheduled outage for all residential and dorm buildings except Harrington

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tue, Apr 15, 5 a.m. – 7 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Tuesday, April 15 | 5 a.m. – 7 a.m.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{NETWORK – Residential & Dorm Locations}: Planned Maintenance, Wed, Apr 9 | 6 – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


Residential and Dorm Wired Network: Planned Maintenance

Wednesday, April 9, 2025 | 6 a.m. – 8 a.m.


SYSTEMS IMPACTED: 

  • Wired Network in all Dorms and Residential spaces

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making changes to the Network Access Control system. All Wired Networks will be unavailable during the maintenance window. 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks will be available during the maintenance window. 
  • Computers and other devices connected to the Wired Network will not have access. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MUSIC NETWORK}: Planned Maintenance, Thurs, Apr 3, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Music Network: Planned Maintenance

Thursday, April 3 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Music Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, Wi-Fi connections in the Music building will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft Financials} Duplicates in Annual Budget, Carryover Projects, and Grants & Project tiles

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) is working to resolve the following incident. Details on the issue is available below:


PeopleSoft Financials – Duplicates in Annual Budget, Carryover Projects, and Grants & Project tiles

Issue Started March 17, 2025


SYSTEMS IMPACTED: 

  • PeopleSoft Financials tiles in myPugetSound

CURRENT STATUS: 

  • TS and the Office of Finance are investigating why duplicate entries are showing for people reviewing their Annual Budget, Carryover Projects, and Grants & Projects. TS will update as new information is available. 

WHAT YOU SHOULD KNOW::

  • Please do not continue to request any transfers or corrections for entries that appear to be duplicates until after you receive notice that the incident is resolved.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

COMPLETE {Campus WiFi} Planned Maintenance, Thurs Mar 27 | 6:30 -8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) completed the following maintenance activities. Details on the maintenance performed are available below:


Campus Wireless Network: Planned Maintenance

Completed on Thursday, March 27, 2025 at 7:40 a.m. 


SYSTEMS IMPACTED: 

  • Campus Wi-Fi

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will made changes to the Network Access Control system. All Wireless Networks were unavailable during the maintenance window. 

WHAT YOU SHOULD KNOW:

  • Some MacOS clients will need to have the wireless network removed from settings and then re-added or they may not connect.


To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{VARIOUS LOCATIONS NETWORK}: Planned Maintenance, Thu, Mar 27, 6:00 a.m. – 8:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Various Campus Locations, Network: Planned Maintenance

Thursday, March 27 | 6:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

  • Harrington-Schiff Network

  • Oppenheimer-Smith Network

  • Trimble Network

  • Unit B Network

  • Harned-Thompson Network

  • Music Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some network equipment in the locations listed above to correct a network management issue.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in the locations listed under systems impacted will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{Campus WiFi} Planned Maintenance, Thurs Mar 27 | 6:30 -8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


Campus Wireless Network: Planned Maintenance

Thursday, March 27, 2025 | 6:30 – 8 a.m. 


SYSTEMS IMPACTED: 

  • Campus Wi-Fi

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making changes to the Network Access Control system. All Wireless Networks will be unavailable during the maintenance window. 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks will not be available during the maintenance window. 
  • Computers and other devices connected to the Wired Network will still have access. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MUSIC, FIELDHOUSE, WYATT NETWORK}: Planned Maintenance, Tue, Mar 25, 6:30 a.m. – 8:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Music, Fieldhouse, Wyatt: Planned Maintenance

Tuesday, March 25 | 6:30 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

  • Music Network

  • Fieldhouse Network

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some network equipment in the Fieldhouse and Wyatt Hall to correct a network switch management issue. The Music building will be getting new battery systems installed that provide stable power to network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in the locations listed under systems impacted house will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{LIBRARY WI-FI NETWORK}: Planned Maintenance, Thu, Mar 20, 10 a.m. – 12 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Library Wireless Network: Planned Maintenance

Thursday, March 20, 2025 | 10 a.m. – 12 p.m.

SYSTEMS IMPACTED: 

  • Library Wi-Fi

REASON FOR MAINTENANCE:

  • The changes made to the Campus Wireless Network on Tuesday, March 18 were unsuccessful and were rolled back to the previous state.

  • To resolve the issues encountered, TS will be making changes to the Network Access Control system in the Library. All Wireless Networks in the Library will be unavailable during the maintenance window. 

 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks in the Library will not be available during the maintenance window. 

  • Computers and other devices connected to the Wired Network will still have access. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Tue, Mar 18, 6:30 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Tuesday, March 18 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches to resolve an issue with occasional outages on the second floor of Wyatt.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

COMPLETE {PeopleSoft Financials} Planned Maintenance, Complete Sat Mar 15 | 5 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) completed the following maintenance activities. Details on the maintenance performed are available below:


PeopleSoft Financials System: Planned Maintenance 

Completed at 5 p.m. Saturday, March 15, 2025

REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS updated the PeopleSoft Financials System to the latest version release. 


WHAT YOU SHOULD KNOW:

  • Please remember to clear your browser cache if you run into any issues accessing PeopleSoft Financials related links. 
  • When opening a PeopleSoft Financials Page, it may open as a small window. If you experience this, click the shift-F5 key to have it open normally on a PC.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft Financials} Planned Maintenance, Fri Mar 14 | 5 p.m. – Sun Mar 16 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


PeopleSoft Financials System: Planned Maintenance

Friday, March 14, 2024 | 5 p.m. – Sunday, March 16, 2024 | 8 p.m.


REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 


WHAT YOU SHOULD KNOW:

myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.


To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{Campus WiFi} Planned Maintenance, Tues Mar 18 | 8-9 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


Campus Wireless Network: Planned Maintenance

Tuesday, March 18, 2025 | 8 – 9 a.m. 


SYSTEMS IMPACTED: 

  • Campus Wi-Fi

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making changes to the Network Access Control system. All Wireless Networks will be unavailable during the maintenance window. 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks will not be available during the maintenance window. 
  • Computers and other devices connected to the Wired Network will still have access. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Thu, Mar 13, 6:30 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Thursday, March 13 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches to resolve an issue with occasional outages on the second floor of Wyatt.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu