Category Archives: Announcements

{PeopleSoft HR System} Planned Maintenance Complete

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) completed the following maintenance activities. Details on the maintenance performed are available below:


Planned Maintenance for the PeopleSoft HR System is Complete. 


REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Resources Information System. It was unavailable during the maintenance window, which included self service items such as entering time in myPugetSound. 

WHAT YOU SHOULD KNOW:

  • If you have issues connecting to myPugetSound or the PeopleSoft HR System after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conducted this important work. If you have any questions or concerns, please contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance, Fri Nov 7 | 5 p.m. – Sun Nov 9 | 8 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: myPugetSound, PeopleSoft HR System

Friday, November 7 | 5 p.m. –  Sunday, November 9 | 8 p.m.

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Resources Information System. It will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound. 

WHAT YOU SHOULD KNOW:

  • Time Entry and Time Approval will not be available during the maintenance window. 
  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Resources System.
  • If you have issues connecting to myPugetSound or PeopleSoft HR System after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED-THOMPSON NETWORK}: Planned Maintenance, Thurs, Nov 6, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned-Thompson Network: Planned Maintenance

Thursday, November 6 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harned Hall Network, second, third and fourth floors

  • Thompson Hall Network, second, third and fourth floors

 REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Harned Hall and Thompson Hall on the second, third and fourth floors will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{FIELDHOUSE NETWORK}: Planned Maintenance, Wed, Nov 5, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Fieldhouse Network: Planned Maintenance

Wednesday, November 5 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Fieldhouse Network

 REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Fieldhouse will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance – Fri Nov 7 | 5 p.m. – Sun Nov 9 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


Planned Maintenance: myPugetSound, PeopleSoft HR System

Friday, November 7 | 5 p.m. –  Sunday, November 9 | 8 p.m.


REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Resources Information System. It will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound. 

WHAT YOU SHOULD KNOW:

  • Time Entry and Time Approval will not be available during the maintenance window. 
  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Resources System.
  • If you have issues connecting to myPugetSound or PeopleSoft HR System after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Notice – Ongoing Service Interruption due to Microsoft Azure Outage

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is aware of ongoing issues affecting several cloud-hosted systems used by the campus community. The issues are the result of an Microsoft Azure outage that began on Oct. 29, 2025 at 9 a.m. Though the issues with many Azure services have been mitigated, some services continue to be impacted and are in the process of being restored. 

SYSTEMS IMPACTED: 

  • StarRez (Resident Life Housing Management System)

  • AudienceView Campus (University Ticketing)

  • KnowBe4 (Cybersecurity Awareness Training)

  • TouchNet (Student Payments)

  • Blackbaud (Donor Management System)

  • Okta (Campus Single Sign-On)

WHAT YOU SHOULD KNOW:

  • Most impacted systems are accessible and you may not experience any issues.

  • You may experience slower performance or limited functionality in impacted systems. 

ADDITIONAL RESOURCES:

Thank you for your patience as we continue to monitor the current status of these systems. We will provide updates as more information becomes available. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HOWARTH GROUND FLOOR WI-FI}: Planned Maintenance, Thurs, Oct 30, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth Ground Floor Wi-Fi: Planned Maintenance

Thursday, October 30 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Howarth Ground Floor Wi-Fi

 REASON FOR MAINTENANCE:

  • Technology Services will be replacing some Wi-Fi access points on the ground floor of Howarth Hall to improve coverage.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some Wi-Fi network connections on the ground floor of Howarth will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT FIRST FLOOR WI-FI}: Planned Maintenance, Tue, Oct 28, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt First Floor Wi-Fi: Planned Maintenance

Tuesday, October 28 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt First Floor Wi-Fi

 REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring Wi-Fi access points on the first floor of Wyatt Hall to improve coverage.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some Wi-Fi network connections on the first floor of Wyatt will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{SMITH NETWORK}: Planned Maintenance, Thurs, Oct 23, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Smith Hall Network: Planned Maintenance

Thursday, October 23 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Smith Hall Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring network switches in Smith Hall to improve reliability.

 

WHAT YOU SHOULD KNOW:

  • No end user impacts are expected as a result of this work.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT FIRST FLOOR NETWORK}: Planned Maintenance, Thurs, Oct 23, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt First Floor Network: Planned Maintenance

Thursday, October 23 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt First Floor Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi connections on the first floor of Wyatt will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Notice – Ongoing Service Interruption due to AWS Outage

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) is aware of ongoing issues affecting several cloud-hosted systems used by the campus community. The issues are the result of an Amazon Web Services (AWS) outage that began on October 20, 2025 at 12:11 a.m. Though the issues with many AWS services have been mitigated, some services continue to be impacted and are in the process of being restored. 


SYSTEMS IMPACTED: 

  • Canvas
  • Okta
  • PaperCut
  • ShareFile
  • Zoom

WHAT YOU SHOULD KNOW:

  • Most impacted systems are accessible and you may not experience any issues.
  • You may experience slower performance or limited functionality in impacted systems. 

ADDITIONAL RESOURCES:

Thank you for your patience as we continue to monitor the current status of these systems. We will provide updates as more information becomes available. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 


To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT FIRST FLOOR NETWORK}: Planned Maintenance, Thurs, Oct 16, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt First Floor Network: Planned Maintenance

Thursday, October 16 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt First Floor Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi connections on the first floor of Wyatt will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{FIELDHOUSE WI-FI}: Planned Maintenance, Wed, Oct 15, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Fieldhouse Wi-Fi: Planned Maintenance

Wednesday, October 15 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Fieldhouse WiFi

 REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring Wi-Fi access points in the Fieldhouse to improve coverage in the dance studio.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some Wi-Fi network connections in Fieldhouse will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Oct 12, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 12 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

[COMPLETE] {CAMPUS INTERNET}: Planned Maintenance, Wed, Oct 8, 6 a.m. – 8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, October 8 | 6:00 a.m. – 8:00 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs) and firewalls.

  • Numerous failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is testing failovers between our ISPs and firewalls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu