PeopleSoft and Cascade Unavailable Due to Maintenance 8/10/2014 [Completed]

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[Updated 04/10/2014  9:22 a.m. ]  Maintenance has been completed, be aware the Citrix patching is still in progress but should not affect the rest of the systems currently online.

[Original] Due to scheduled maintenance, PeopleSoft and Cascade will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, August 10. An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

PeopleSoft database issue 7/28/2014 [Resolved]

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[Updated 7/28/2014 8:38 am] The database issue has been resolved. Thank you again for your patience.

[Original Post] We are currently experiencing an issue with new connections to our PeopleSoft database. New connections (such as those required by batch jobs or reports) are currently producing errors. We apologize for the inconvenience, and appreciate your patience as we work to resolve this issue.

vDesk applications unavailable from off-campus 7/13/2014 [Resolved]

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[Updated 7/15/2014 2:22 pm] Off-campus access to vDesk was restored around 7:30 am this morning. Thank you for your patience!

[Original post] Some members of the campus community have reported that they are unable to launch vDesk applications from off-campus. They receive the error message “an error occurred while making the requested connection.” Access to vDesk from on-campus is not affected. We appreciate your patience as we investigate this issue, and apologize for the inconvenience.

Online Services Unavailable Due to Maintenance 7/13/2014 [Completed]

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[Updated 07/13/2014 11:21 a.m.]  Online Services have been brought back on line, and Maintenance has been completed.

[Original]Due to scheduled maintenance, all production servers and services, including PeopleSoft, Cascade, email, vDesk, Moodle, and the university website, will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, July 13. An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Account authentication issues 7/7/2014

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Some members of the campus community have experienced difficulty using their Puget Sound account to login to their campus computers and Outlook Web Access (Webmail). This appears to be due to the fact that their account is locked due to a number of incorrect authentication attempts. We are investigating the source of this issue, and apologize for the inconvenience.

Login prompt in browser 7/2/2014

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Some members of the campus community are seeing a login screen in their browser:

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This screen is part of our campus network security system, and you should be able to authenticate with your Puget Sound username and password. We are investigating why this prompt is occurring. If you have any further issues or questions, please contact the Technology Service Desk at 253.879.8585. Thank you!

Pre-Production Server Patch Maintenance is scheduled for 6/8/2014 [Completed]

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[Updated 06/08/2014 8:25 am] The maintenance is complete.  Thank you!

[Original]Pre-Production Server Patch Maintenance is scheduled for Sunday, 6/9/2014, from 3 a.m. to noon. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Outlook Junk Email Filtering Not Functioning 4/28/2014 [Resolved]

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[Updated 5/06/2014 8:15 am] All email filtering is functioning normally at this time. Please feel free to contact the Technology Service Desk at 253.879.8585 if you have any questions. Thank you for your patience!

[Original] Some members of the campus community have reported receiving an increased number of junk email messages. Unfortunately, we are having an issue with Outlook and Outlook Web Access (Webmail) junk email filtering not functioning at the moment. While junk email is still being filtered on the email server, any local junk email settings or filtering that you may have set up in Outlook or Webmail are not being applied. We apologize for the inconvenience and are working to resolve this issue. If you have any questions, please contact the Technology Service Desk at 253.879.8585.

Email Delivery Issues 4/14/2014 [Resolved]

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[Updated 4/17/2014 3:30 pm] The last remaining issue with Puget Sound hosted list-servs has been resolved! All email delivery has been restored. Thank you very much for your patience while we’ve worked through all of these issues.

[Updated 4/17/2014 10:00 am] Most email delivery issues have been resolved. We are working on resolving one last issue with Puget Sound hosted list-servs. There may be delivery delays with email from Puget Sound list-servs this morning while work is in progress. Please contact the Technology Service Desk at 253.879.8585 if you have any questions or concerns. Thank you!

[Updated 4/15/2014 8:00 am] There may be intermittent delays with email delivery while additional troubleshooting is performed today. We appreciate your patience as we work to resolve this issue.

[Updated 4/14/2014 6:00 pm] Email delivery to and from external (non-Puget Sound email addresses) has been restored! There still may be a delay with Puget Sound hosted listservs, and we will work to resolve that next. We apologize for the inconvenience.

[Updated 4/14/2014 3:30 pm] The issue with MachForms is resolved! We are still working to resolve the initial issue with email delivery. Thank you for your patience!

[Updated 4/14/2014 3:00 pm] We have also discovered that MachForms are also affected by our email issue. We appreciate your patience as we work to resolve this as quickly as possible.

[Original] Members of the campus community have reported difficulties with receiving email from external (non-Puget Sound) email addresses. This is related to the server maintenance and resulting delivery interruptions from yesterday. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.