{PUGETSOUND SYSTEMS}: Unplanned Outage Thompson Hall 1st Floor Wi-Fi Monday, 12 December 2022

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Networks: Unplanned Outage Thompson Hall 1st Floor Wi-Fi

Monday, 12 December 2022 

SYSTEMS IMPACTED: Wireless Network 1st Floor Thompson Hall

REASON FOR IMPACT: Power over Ethernet Injector Hardware Failure

ADDITIONAL INFORMATION:

·    This only affects users on the first floor of Thompson Hall

·       ​​The university network, internet access and wireless in other campus locations are NOT affected. 

·​        Technology Services is working to remediate the outage

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

 

Cody Hand
Network Manager

UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{myPugetSound} {login.pugetsound.edu}: Post Patch Maintenance – Clear Browser Cache

This is an announcement from Technology Services (TS). Please see details below:

myPugetSound: Post Maintenance Information – Clear Browser Cache

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS completed routine patch maintenance on our Puget Sound production servers this past weekend. As a result of the maintenance activities, you may not be redirected to myPugetSound after logging into login.pugetsound.edu. If this occurs please try clearing your browser cache and this should resolve the issue.

ADDITIONAL INFORMATION:

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 11, 6 a.m.-6 p.m. [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 11, 2022 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 11, 6 a.m.-6 p.m.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 11, 2022 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m. [COMPLETE]

This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

 

Lindsay Morris
O: 253.879.2854
M: 231.330.8502

 

From: Lindsay M Morris
Sent: Monday, November 28, 2022 12:27 PM
To: TS Communications <tscommunications@pugetsound.edu&gt;
Subject: {myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m.

 

This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m.

This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{EMAIL} Planned Maintenance, Wed Nov 23, 6 am – 10 am [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Planned Maintenance

Wednesday, November 23, 2022 from 6 am – 10 am [COMPLETE]

REASON FOR IMPACT: A security update will be installed on the email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{EMAIL} Planned Maintenance, Wed Nov 23, 6 am – 10 am

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Planned Maintenance

Wednesday, November 23, 2022 from 6 am – 10 am

REASON FOR IMPACT: A security update will be installed on the email system.

 

ADDITIONAL INFORMATION:

·         There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{PeopleSoft HR} {PeopleSoft Financials} Planned Maintenance – COMPLETED 11/19 – POST UPGRADE INFORMATION

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR and Financials Systems: Planned Maintenance [COMPLETED 11/19]

Friday, November 18 @ 5 p.m. – Sunday November 20 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Relations and Financials Systems to the latest version release. These systems were unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} {PeopleSoft Financials} Planned Maintenance: 5 p.m. Friday Nov 18 – 8 p.m. Sunday Nov 20

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR and Financials Systems: Planned Maintenance

Friday, November 18 @ 5 p.m. – Sunday November 20 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations and Financials Systems to the latest version release. These systems will be unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION

  • Time Entry and Time Approval will not be available during the maintenance window. 
  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations or Financials Systems.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{KACE TICKETING} Planned Maintenance, Wed Oct 26, 7 a.m.-8 a.m. [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Wednesday, October 26, 2022 from 7:00 a.m. to 8:00 a.m. [COMPLETE]

REASON FOR IMPACT: A security update will be installed to the KACE ticketing system.

 

ADDITIONAL INFORMATION:

·         During the maintenance window tickets will not be able to be viewed, created, or updated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE TICKETING} Planned Maintenance, Wed Oct 26, 7 a.m.-8 a.m.

This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Wednesday, October 26, 2022 from 7:00 a.m. to 8:00 a.m.

REASON FOR IMPACT: A security update will be installed to the KACE ticketing system.

 

ADDITIONAL INFORMATION:

·         During the maintenance window tickets will not be able to be viewed, created, or updated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

{KACE TICKETING} Planned Maintenance, Thu Oct 20, 7 a.m.-8 a.m. [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Thursday, October 20, 2022 from 7:00 a.m. to 8:00 a.m. [COMPLETE]

REASON FOR IMPACT: An update will be installed to our KACE ticketing system that provides bug fixes and feature updates.

 

ADDITIONAL INFORMATION:

·         During the maintenance window tickets will not be able to be viewed, created, or updated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

{KACE TICKETING} Planned Maintenance, Thu Oct 20, 7 a.m.-8 a.m.

This is an announcement from Technology Services (TS). Please see details below.

KACE TICKETING: Planned Maintenance

Thursday, October 20, 2022 from 7:00 a.m. to 8:00 a.m.

REASON FOR IMPACT: An update will be installed to our KACE ticketing system that provides bug fixes and feature updates.

 

ADDITIONAL INFORMATION:

·         During the maintenance window tickets will not be able to be viewed, created, or updated.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 9, 6 a.m.-6 p.m. [COMPLETE]

​This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 9, 2022 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.