UPDATE: Puget Sound Network Outage: Monday March 27 @ 10:35 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

STATUS UPDATE: 

  • There is currently a campus wide network outage impacting the ability to connect to the internet and Puget Sound systems. The TS team has been investigating the cause of the network outage and believe it is related to a down firewall which they are currently working to remediate. TS does not have an updated ETA, but will continue to provide updates every 2 hours or as new information is available. 

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access Google drive, email, Canvas and other available Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

 

ADDITIONAL INFORMATION:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Puget Sound Network Outage: Monday March 27 @ 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

CURRENT STATUS: 

  • The TS team is onsite investigating the network outage and working to resolve the issue as quickly as possible. TS will update as new information is available. 

 

ADDITIONAL INFORMATION:

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

UPDATE:

  • 3/14/2023 at 7:25 a.m. – The scheduled firewall maintenance is now complete. Note: If you connected to GlobalProtect VPN prior to 7:02 a.m., you may need to reconnect to vpn.pugetsound.edu.


SYSTEMS IMPACTED: 

  • Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

  • GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Multiple firmware updates are required. 

  • Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m. [UPDATE]

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University of Puget Sound

Technology Services

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

UPDATE:

  • 3/13/2023 at 7:51am: The maintenance window for Monday, March 13 has concluded. Thank you for your patience. Note: If you connected to GlobalProtect VPN prior to the conclusion of today's maintenance, you may need to reconnect to vpn.pugetsound.edu.
  • The maintenance window for Tuesday, March 14 can be expected to conclude by 7:30am.


SYSTEMS IMPACTED: 

  • Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

  • GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Multiple firmware updates are required. 

  • Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m.

Posted on by

University of Puget Sound

Technology Services

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

  • GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Multiple firmware updates are required. 

  • Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. [COMPLETE]

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This is an updated announcement from Technology Services (TS). Please see details below:

Puget Sound Systems: Planned Maintenance

Sunday, February 19 @ 6:00 a.m. – 6:00 p.m. [COMPLETE]

SYSTEMS IMPACTED:

Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.


From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.
  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.
  • Zoom phones connected to the campus network will not work.
  • Wifi will be unavailable.
  • Wired network will be unavailable.

From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers
  • myPugetSound.edu
  • PeopleSoft Human Resources
  • PeopleSoft Financials
  • PeopleSoft Campus Solutions
  • vDesk
  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. – UPDATED

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This is an updated announcement from Technology Services (TS). Please see details below:

Puget Sound Systems: Planned Maintenance

Sunday, February 19 @ 6:00 a.m. – 6:00 p.m.

SYSTEMS IMPACTED:

Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.


From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.
  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.
  • Zoom phones connected to the campus network will not work.
  • Wifi will be unavailable.
  • Wired network will be unavailable.

From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers
  • myPugetSound.edu
  • PeopleSoft Human Resources
  • PeopleSoft Financials
  • PeopleSoft Campus Solutions
  • vDesk
  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS and NETWORK}: Patch Maintenance, Sun Feb 19, 5:30 a.m.-6:00 p.m.

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Network: Planned Maintenance

Sunday, February 19 @ 5:30 a.m. – 6:00 p.m.

SYSTEMS IMPACTED:

From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.

  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.

  • Zoom phones connected to the campus network will not work.

  • Wifi will be unavailable.

  • Wired network will be unavailable.

From 5:30 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: KACE upgrade, Monday Feb 6th 6:00 AM to 8:00 AM [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Monday, February 6th at 6:00 AM to 8:00 AM [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

·       Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

·        For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

{PUGETSOUND SYSTEMS}: KACE upgrade, Monday Feb 6th 6:00 AM to 8:00 AM

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Monday, February 6th at 6:00 AM to 8:00 AM

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

·       Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

·        For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.


~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

{Network and Wi-Fi} Library and Chapel Network Connection is RESTORED

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This is an announcement from Technology Services (TS).  Please see the details below
Network and Wi-Fi : Library and Chapel Network Outage [RESTORED]Issue started on Sunday, January 22 around 11 a.m.
CURRENT STATUS: The Network and Wi-Fi in the Library and Chapel has been restored. The campus wide outage that occurred on Sunday, January 22, 2023 was caused by a network error in Collins Library. Rebooting the switches and other actions resolved the majority of the campus outage, but also caused an additional error for Collins Library. The immediate issue has been resolved which restored connectivity to Collins Library and Kilworth Memorial Chapel. Additional work is in progress to prevent this network issue from happening in the future.
ADDITIONAL INFORMATION: 

  • Technical Support: For support questions please contact the TS Service Desk by emailing servicedesk@pugetsound.edu or via phone at 253-879-8585. 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound Website.

Network and Wi-Fi in Collins Library and Kilworth Chapel is Restored

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Dear Members of the Campus Community,

The Network and Wi-Fi in the Collins Library and Kilworth Memorial Chapel have been restored. 

The campus-wide outage that occurred on Sunday, January 22, 2023, was caused by a network error in Collins Library. Rebooting the switches and other actions resolved the majority of the campus outage, but also caused an additional error for Collins Library. The immediate issue has been resolved which restored connectivity to Collins Library and Kilworth Memorial Chapel. Additional work is in progress to prevent this network issue from happening in the future. 

Here are additional resources if you have any questions: 

We have appreciated your patience as we have worked through this network outage. 

Thank you, 

Matthew

Matthew Link | Interim CIO & AVP Technology Services

{Network and Wi-Fi} Update on Library and Chapel Network Outage – Still in Progress

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This is an announcement from Technology Services (TS).  Please see the details below
Network and Wi-Fi : Update on Library and Chapel Network Outage Issue started on Sunday, January 22 around 11 a.m.
CURRENT STATUS: The Network and Wi-Fi in the Library and Chapel are currently down due to an inter-building fiber failure. TS currently has an external resource onsite helping troubleshoot and remediate the issue. TS is working to ensure this issue is resolved by the end of today. An update will be provided as new information is available or if more time is needed to resolve the issue.
ADDITIONAL INFORMATION: 

  • Please find alternatives for printing and internet access, as they will not be available in the library until this is resolved. We are very sorry for the inconvenience.
  • Here are a few resources while the network and Wi-Fi are unavailable in Collins Library and Kilworth Memorial Chapel
    • Electronic Library Resources: The library website and electronic resources remain available if you are connecting to them from outside the library building or from off-campus. 
    • Computer Labs: Here is a list of computer labs across campus. 
    • Printing Locations: Here is a list of student printing areas across campus. 
    • Rescheduling Events: If you need to reschedule an event or have questions about other meeting locations please contact reservations@pugetsound.edu.  
    • Research Assistance: If you need research assistance or you have other library-related questions, please email libref@pugetsound.edu, and a library staff member will be in touch
    • Additional Library Contacts: Please contact Peggy Burge (pburge@pugetsound.edu)  and Jane Carlin (jrcarlin@pugetsound.edu)  if you have immediate concerns related to Collins Library.
    • Kilworth Memorial Chapel Contact: Please contact kilworthchapel@pugetsound.edu  if you have immediate concerns related to Kilworth Memorial Chapel. 
    • Technical Support: For support questions please contact the TS Service Desk by emailing servicedesk@pugetsound.edu or via phone at 253-879-8585. 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound Website.

{PeopleSoft DEV/TST}: Patch Maintenance – Thursday, Jan 26 @ 12 p.m.- 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft DEV/TST: Planned Maintenance

Thursday, January 26 @ 12 p.m. – 5 p.m.

SYSTEMS IMPACTED:

  • DEV: all PeopleSoft DEV environments will be unavailable [CS92DEV, FN92DEV, HR92DEV]
  • TST: all PeopleSoft TST environments will be unavailable [CS92TST, FN92TST, HR92TST]

REASON FOR IMPACT: Standard maintenance to maintain a secure, reliable environment

ADDITIONAL INFORMATION

  • Communication about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.
  • Communication about maintenance for PRD environments are routed through the TS Communications distribution list.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

—
Kristen Spiese ’92 ‘P19Director of Database Administration & Senior Developer

{NETWORK & WI-FI} Library and Chapel Network Outage

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This is an announcement from Technology Services (TS).  Please see the details below
Network and Wi-Fi : Library and Chapel Network Outage
REASON FOR IMPACT: The Network and Wi-Fi in the Library and Chapel are currently down due to an inter-building fiber failure.

ADDITIONAL INFORMATION: 

  • Additional information will be sent out in the morning when we have an ETA on a fix.
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound Website.

For support questions please contact the TS Service Desk via phone at 253-879-8585