{Login System} Domain Controller Maintenance, October 22, 8:00 p.m. – Ongoing

INCIDENT UPDATE: Technology Services encountered an issue with our earlier maintenance on this domain controller. As a result we are extending our maintenance window on this server and are working to bring it back online as soon as possible. The issue we encountered with the domain controller impacted myPugetSound for a few hours, although TS was able make myPugetSound accessible again as of 11:15 p.m. At this time the maintenance we are performing on this domain controller should have little to no impact on campus systems.

 

From: tscommunications-bounces@listhost.pugetsound.edu [mailto:tscommunications-bounces@listhost.pugetsound.edu] On Behalf Of tscommunications@listhost.pugetsound.edu
Sent: Monday, October 22, 2018 4:09 PM
To: TSCommunications <tscommunications@listhost.ups.edu&gt;
Subject: [Tscommunications] {Login System} Domain Controller Reboot, October 22, 8:00 p.m.

 

This is an announcement from Technology Services (TS). Please see details below.

Login System: Domain Controller Reboot

Monday, October 22, 2018 from 8:00 p.m. to 8:30 p.m.

REASON FOR IMPACT: Technology Services is restarting one of our four domain controllers during this maintenance window to remove an application related to our former Cascade system that is no longer needed. There should be little noticeable impact to our Puget Sound applications. However, if you attempt to login to a Puget Sound site or service during this time and you have difficulty, wait for a few minutes and try again.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{myPugetSound} Portal Inaccessible, October 22, 8:30 p.m. to 11:15 p.m. (RESOLVED)

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible – RESOLVED

Monday, October 22, 2018 from 8:30 p.m. to 11:15 p.m.

REASON FOR IMPACT: Technology Services has resolved the issue that was impacting myPugetSound. Our work earlier this evening on a domain controller had a direct impact on a login mechanism used by myPugetSound. TS was able to make an update to myPugetSound to bypass the domain controller that is being worked on and you should be able to log in to myPugetSound. As a next step, TS will evaluate our options to increase redundant access to our login systems from myPugetSound.

 

 

From: tscommunications-bounces@listhost.pugetsound.edu [mailto:tscommunications-bounces@listhost.pugetsound.edu] On Behalf Of tscommunications@listhost.pugetsound.edu
Sent: Monday, October 22, 2018 10:50 PM
To: TSCommunications <tscommunications@listhost.ups.edu&gt;
Subject: [Tscommunications] {myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m. (10:50 p.m. Update)

 

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

 

 

From: tscommunications-bounces@listhost.pugetsound.edu [mailto:tscommunications-bounces@listhost.pugetsound.edu] On Behalf Of tscommunications@listhost.pugetsound.edu
Sent: Monday, October 22, 2018 8:56 PM
To: TSCommunications <tscommunications@listhost.ups.edu&gt;
Subject: [Tscommunications] {myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m.

 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m. (10:50 p.m. Update)

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

 

 

From: tscommunications-bounces@listhost.pugetsound.edu [mailto:tscommunications-bounces@listhost.pugetsound.edu] On Behalf Of tscommunications@listhost.pugetsound.edu
Sent: Monday, October 22, 2018 8:56 PM
To: TSCommunications <tscommunications@listhost.ups.edu&gt;
Subject: [Tscommunications] {myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m.

 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Login System} Domain Controller Reboot, October 22, 8:00 p.m.

This is an announcement from Technology Services (TS). Please see details below.

Login System: Domain Controller Reboot

Monday, October 22, 2018 from 8:00 p.m. to 8:30 p.m.

REASON FOR IMPACT: Technology Services is restarting one of our four domain controllers during this maintenance window to remove an application related to our former Cascade system that is no longer needed. There should be little noticeable impact to our Puget Sound applications. However, if you attempt to login to a Puget Sound site or service during this time and you have difficulty, wait for a few minutes and try again.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Intermittent Firewall Issues/ Internet Outage, October 19 beginning at 1:15 p.m.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent Firewall Issues/ Internet Outage

October 19, beginning at 1:15 p.m.

REASON FOR IMPACT: Technology Services is working with our Palo Alto vendor to resolve an issue with our firewall. The campus experienced a brief Internet outage around 1:15 p.m. where access to off-campus Internet sites was not working. That issue was resolved, but we are still working on the original issue. We will send out an update via the TS Communications list when we have more information or if we experience any other Internet issues.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Firewall Maintenance – Friday, October 19, 4:00 a.m. to 5:00 a.m.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Firewall Maintenance

Friday, October 19, 4:00 a.m. to 5:00 a.m.

REASON FOR IMPACT: Technology Services will be performing maintenance on our firewall during this timeframe to troubleshoot an interface issue we’ve encountered. During this maintenance window there will be a couple brief, less than a minute, Internet outages while we put one of the firewalls into maintenance mode and then again when we take it out of maintenance mode.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{KACE} System Maintenance, September 19, 7 to 9 p.m.

This is an announcement from Technology Services (TS). Please see details below.

KACE: SYSTEM MAINTEANCE

Wednesday, September 19 from 7:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: During this maintenance window Technology Services will be installing a system update to KACE, our support ticketing and Windows deployment appliance, and upgrading the SSL certificate. KACE will be unavailable during this timeframe.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PS Financials/ Email} “Application Message Instance Error” Email Sent, September 5 @ 3:15 p.m.

This is an announcement from Technology Services (TS). Please see details below.

PS FINANCIALS: "Application Message Instance Error" Email Sent
Wednesday, September 5, 2018 at 3:15 p.m.

REASON FOR IMPACT: An email with the subject “Application Message Instance Error” was sent from the PS Financials system to a large number of individuals. Technology Services is investigating why this occurred to prevent it from happening again. Please disregard the message.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PS Financials} Invalid Certificate Error – RESOLVED

This is an announcement from Technology Services (TS). Please see details below.

PS FINANCIALS: INVALID CERTIFICATE ERROR – RESOLVED

Tuesday, September 4, 2018 from 8:00 a.m. to 9:20 a.m.

REASON FOR IMPACT: Technology Services has resolved the certificate issue on PeopleSoft Financials.

 

ADDITIONAL INFORMATION:

·       To access PS Financials Self-Service items in my.pugetsound.edu you may need to log out, close your Internet browser and then log back in.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

{PS Financials} Invalid Certificate Error, September 4

This is an announcement from Technology Services (TS). Please see details below.

PS FINANCIALS: INVALID CERTIFICATE ERROR

Tuesday, September 4, 2018

REASON FOR IMPACT: Technology Services is working to resolve an expired certificate issue on PeopleSoft Financials. Currently Financials Self-Service items via mypugetsound.edu are not accessible.

 

ADDITIONAL INFORMATION:

·       To access PS Financials while we are working on this issue, go directly to https://psfinancials.pugetsound.edu and accept the invalid certificate error. The steps to do this will vary based on the web browser that you are using. Please contact the Service Desk for assistance.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{EMAIL} Intermittent System Issues, August 31, 10:45a to 1:10p

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Intermittent System Issues

Friday, August 31, 2018, 10:45 a.m. to 1:10 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue with one of our Exchange email servers. Over the specified timeframe some individuals were unable to access their email via Webmail or the Outlook client and received a “Cannot connect to server” error message. Please note that this issue only impacted some individuals. As of 1:10 p.m. everyone should be able to access email as we have isolated the issue to a particular server and removed it from active use. As we work to resolve the issue with this server, we will notify you if we experience any other issues that may impact your ability to access email.

 

ADDITIONAL INFORMATION:

·       You may need to close your Outlook client and re-open it or if you use Webmail to access your Puget Sound email, please close your Internet browser and re-open before attempting to login.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Email: Intermittent System Issues beginning at 10:45a

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: INTERMITTENT SYSTEM ISSUES
August 31 beginning at 10:45 a.m.

REASON FOR IMPACT: Technology Services is currently working to resolve an intermittent issue with our email servers. Currently some individuals are unable to access their email via Webmail or the Outlook client and receive a “Cannot connect to server” error message. Please note that this is not impacting all individuals so if you are not experiencing any issues with your email you may not see any. Technology Services is working to resolve this issue as quickly as possible.

{Email} Unplanned System Restart, August 23

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: UNPLANNED SYSTEM RESTART

August 23, 2018 from 9:15 a.m. to 9:45 a.m.

REASON FOR IMPACT: Technology Services restarted an email server to resolve un unexpected issue. Due to the multiple servers we use for our email system it’s not likely that anyone should have been impacted by this restart. However, if you notice any slowness or issues accessing your email via Webmail or an email client, please restart the application or web browser.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Firewall/ Network} System Maintenance, August 15 @ 5:00 a.m.

This is an announcement from Technology Services (TS). Please see details below.

Firewall/ Network: System Maintenance

Wednesday, August 15 from 5:00 a.m. to 6:00 a.m.

REASON FOR IMPACT: Technology Services will be testing our new firewall equipment to ensure that our back up procedures function correctly in the event of equipment failure. Our firewall equipment sits in front of our primary Internet line and helps funnel access appropriately. If we encounter technical issues with our main Internet line or part of our firewall equipment, we want to ensure that the campus will not lose complete network and Internet access. During this maintenance window the campus will briefly lose access to the Internet while we test our back up procedures. Any loss of Internet/ network should be brief with minimal impact to those on campus during this window.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.