{Moodle} System Maintenance, December 7 at 7:30 a.m.

This is an announcement from Technology Services (TS). Please see details below.

Moodle: System Maintenance

Friday, December 7 from 7:30 a.m. to 7:45 a.m.

REASON FOR IMPACT: Technology Services will be performing maintenance on Moodle (moodle.pugetsound.edu) during this window that will enable the use of Turnitin during the spring semester. TS anticipates that the outage for Moodle will be less than 5 minutes, although Moodle may be inaccessible for the full 15 minutes as needed.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{DHCP] Intermittent Login Issues, November 12, ongoing

This is an announcement from Technology Services (TS). Please see details below.

DHCP: Intermittent Login Issues

Monday, November 12, 2018, ongoing

REASON FOR IMPACT: Technology Services is continuing to investigate an intermittent issue with our DHCP server. We have initiated a support call with Microsoft regarding our issue. In the meantime, we will continue to monitor the server and take action as needed to resolve any issues that develop.

 

ADDITIONAL INFORMATION:

·       You may occasionally be unable to access the network as a result of this issue. However, we are monitoring the server and if you do encounter a problem, please wait for a few minutes and try again.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{DHCP} Login Issues, November 12, 8:10 a.m. to 8:35 a.m. – RESOLVED

This is an announcement from Technology Services (TS). Please see details below:

DHCP: Login Issues (RESOLVED)

Monday, November 12, 2018 from 8:10 a.m. to 8:35 a.m.

REASON FOR IMPACT: Technology Services has resolved an issue with our DHCP server which was causing computer login issues for computers on campus. If you were experiencing issues logging on to your computer, please restart your computer and try again. The issue was caused by high CPU usage on our DHCP and our team is currently investigating the cause of this issue.


ADDITIONAL INFORMATION:

+ If you are still unable to logon to your computer after a restart, please contact the Service Desk at 253-879-8585.

+ For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.


To opt out from receiving these messages in the future, please go tohttps://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{myPugetSound} Portal Temporarily Unavailable, 5:00 p.m. to 5:10 p.m.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Temporarily Unavailable

Tuesday, October 30, 2018 from 5:00 p.m. to 5:10 p.m.

REASON FOR IMPACT: Technology Services is currently investigating the cause of an issue with myPugetSound. During the timeframe noted myPugetSound was not available. Currently you should be able to login to myPugetSound.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{KACE} Scheduled Maintenance, October 29, 7:00 p.m. to 9:00 p.m.

This is an announcement from Technology Services (TS). Please see details below.

KACE: Scheduled Maintenance

Monday, October 29, 2018 from 7:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: Technology Services will be installing an upgrade to our KACE ticketing system this evening. During this maintenance timeframe the KACE site will be unavailable.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Network/ Phone Outage in Smith & Oppenheimer, October 23, 12:30 p.m. to 12:45 p.m. – RESOLVED

This is an announcement from Technology Services (TS). Please see details below.

 

Network: Network/ Phone Outage in Smith & Oppenheimer – RESOLVED

Tuesday, October 23, 2018 from 12:30 p.m. to 12:45 p.m.

REASON FOR IMPACT: The network/ phone outage in Smith & Oppenheimer Halls was caused by a power event that impacted the network equipment in those buildings. Power has been restored and the network (wireless and wired) and phones are functional.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Network/ Phone Outage in Smith & Oppenheimer, October 23 beginning at 12:30 p.m.

This is an announcement from Technology Services (TS). Please see details below.

Network: Network/ Phone Outage in Smith & Oppenheimer

Tuesday, October 23, 2018 beginning at 12:30 p.m.

REASON FOR IMPACT: Technology Services is investigating an issue in the Smith and Oppenheimer residence halls. Currently both buildings are experiencing a network and phone outage. Wireless and wired (Ethernet) connections to the Internet are not available. We will provide an update as soon as one is available. Note that this is only impacting those two buildings; all other areas on campus will have available wireless and phone access.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Login System} Domain Controller Maintenance, October 22, 8:00 p.m. – Ongoing

INCIDENT UPDATE: Technology Services encountered an issue with our earlier maintenance on this domain controller. As a result we are extending our maintenance window on this server and are working to bring it back online as soon as possible. The issue we encountered with the domain controller impacted myPugetSound for a few hours, although TS was able make myPugetSound accessible again as of 11:15 p.m. At this time the maintenance we are performing on this domain controller should have little to no impact on campus systems.

 

From: tscommunications-bounces@listhost.pugetsound.edu [mailto:tscommunications-bounces@listhost.pugetsound.edu] On Behalf Of tscommunications@listhost.pugetsound.edu
Sent: Monday, October 22, 2018 4:09 PM
To: TSCommunications <tscommunications@listhost.ups.edu&gt;
Subject: [Tscommunications] {Login System} Domain Controller Reboot, October 22, 8:00 p.m.

 

This is an announcement from Technology Services (TS). Please see details below.

Login System: Domain Controller Reboot

Monday, October 22, 2018 from 8:00 p.m. to 8:30 p.m.

REASON FOR IMPACT: Technology Services is restarting one of our four domain controllers during this maintenance window to remove an application related to our former Cascade system that is no longer needed. There should be little noticeable impact to our Puget Sound applications. However, if you attempt to login to a Puget Sound site or service during this time and you have difficulty, wait for a few minutes and try again.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{myPugetSound} Portal Inaccessible, October 22, 8:30 p.m. to 11:15 p.m. (RESOLVED)

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible – RESOLVED

Monday, October 22, 2018 from 8:30 p.m. to 11:15 p.m.

REASON FOR IMPACT: Technology Services has resolved the issue that was impacting myPugetSound. Our work earlier this evening on a domain controller had a direct impact on a login mechanism used by myPugetSound. TS was able to make an update to myPugetSound to bypass the domain controller that is being worked on and you should be able to log in to myPugetSound. As a next step, TS will evaluate our options to increase redundant access to our login systems from myPugetSound.

 

 

From: tscommunications-bounces@listhost.pugetsound.edu [mailto:tscommunications-bounces@listhost.pugetsound.edu] On Behalf Of tscommunications@listhost.pugetsound.edu
Sent: Monday, October 22, 2018 10:50 PM
To: TSCommunications <tscommunications@listhost.ups.edu&gt;
Subject: [Tscommunications] {myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m. (10:50 p.m. Update)

 

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

 

 

From: tscommunications-bounces@listhost.pugetsound.edu [mailto:tscommunications-bounces@listhost.pugetsound.edu] On Behalf Of tscommunications@listhost.pugetsound.edu
Sent: Monday, October 22, 2018 8:56 PM
To: TSCommunications <tscommunications@listhost.ups.edu&gt;
Subject: [Tscommunications] {myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m.

 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m. (10:50 p.m. Update)

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

 

 

From: tscommunications-bounces@listhost.pugetsound.edu [mailto:tscommunications-bounces@listhost.pugetsound.edu] On Behalf Of tscommunications@listhost.pugetsound.edu
Sent: Monday, October 22, 2018 8:56 PM
To: TSCommunications <tscommunications@listhost.ups.edu&gt;
Subject: [Tscommunications] {myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m.

 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} Portal Inaccessible, October 22 beginning at 8:30 p.m.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

 

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Login System} Domain Controller Reboot, October 22, 8:00 p.m.

This is an announcement from Technology Services (TS). Please see details below.

Login System: Domain Controller Reboot

Monday, October 22, 2018 from 8:00 p.m. to 8:30 p.m.

REASON FOR IMPACT: Technology Services is restarting one of our four domain controllers during this maintenance window to remove an application related to our former Cascade system that is no longer needed. There should be little noticeable impact to our Puget Sound applications. However, if you attempt to login to a Puget Sound site or service during this time and you have difficulty, wait for a few minutes and try again.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Intermittent Firewall Issues/ Internet Outage, October 19 beginning at 1:15 p.m.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent Firewall Issues/ Internet Outage

October 19, beginning at 1:15 p.m.

REASON FOR IMPACT: Technology Services is working with our Palo Alto vendor to resolve an issue with our firewall. The campus experienced a brief Internet outage around 1:15 p.m. where access to off-campus Internet sites was not working. That issue was resolved, but we are still working on the original issue. We will send out an update via the TS Communications list when we have more information or if we experience any other Internet issues.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Firewall Maintenance – Friday, October 19, 4:00 a.m. to 5:00 a.m.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Firewall Maintenance

Friday, October 19, 4:00 a.m. to 5:00 a.m.

REASON FOR IMPACT: Technology Services will be performing maintenance on our firewall during this timeframe to troubleshoot an interface issue we’ve encountered. During this maintenance window there will be a couple brief, less than a minute, Internet outages while we put one of the firewalls into maintenance mode and then again when we take it out of maintenance mode.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{KACE} System Maintenance, September 19, 7 to 9 p.m.

This is an announcement from Technology Services (TS). Please see details below.

KACE: SYSTEM MAINTEANCE

Wednesday, September 19 from 7:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: During this maintenance window Technology Services will be installing a system update to KACE, our support ticketing and Windows deployment appliance, and upgrading the SSL certificate. KACE will be unavailable during this timeframe.

 

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.