Dear members of the Puget Sound community,

On Thursday, December 14 at 12 p.m. Technology Services (TS) and Print and Copy Services (PCS), will be closing early for an on-campus, team holiday gathering.

During this time, limited services will be available from the following areas:

• Service Desk Support
• Print and Copy Services (PCS)
• Media Services

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has completed the following maintenance activities. Details on the maintenance performed are available below:

Planned Maintenance for the PeopleSoft HR System is Complete. 

REASON FOR MAINTENANCE: 

• To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Resources Information System. It was unavailable during the maintenance window, which included self service items such as entering time in myPugetSound. 

WHAT YOU SHOULD KNOW:

• If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conducted this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Technology Services (TS) has resolved the following incident. Details on the issue are available below:

Puget Sound Network: Unable to Connect to Campus Network
Friday, September 8 | 6:45 a.m. – 8:30 a.m.

Early this morning our Infrastructure and Operations team identified a network issue that was preventing our systems from connecting to the internet. The issue was identified as a Distributed Denial-of-Service attack (DDoS) to our infrastructure, specifically to our Domain Name System (DNS) servers. This attack consumed much of our available internet bandwidth preventing users from accessing the Puget Sound network.  As of 8:30 a.m. our team was able to block the malicious traffic and restore internet connectivity to the campus.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Technology Services (TS) is working to resolve the following issue. Details on the issue are available below:

myPugetSound: Issue Accessing HR and Financials Self Service Pages in Google Chrome Browser

Overview

Google has released an update to the Chrome browser which has impacted the use of myPugetSound for some, but not all users. This impacts faculty, staff, and student ability to access the HR and Finance tiles within myPugetSound. This may also impact those in the HR and Finance departments as they access the Financials and Human Resources menu via the Unified Navigation icon in the upper-right-hand corner.

This behavior was introduced in Chrome version 115.0.5790.171 and persists in the recent version 116. TS is working to identify why some people with this update have an error and others do not.

Errors Seen in myPugetSound

Below is the errant behavior seen when clicking on an HR or Finance tile:

• A pop-up window with this error: custom javascript error blocked a frame with origin 'https://campus.pugetsound.edu' from accessing a cross-origin frame.
• Another behavior seen in Chrome on a Mac is that this error doesn't pop-up but some of the pages in HR Manager Self-service do not return any results.   

Interim Solution

• Use an alternative browser such as Firefox or Microsoft Edge
• If you want to continue in the Google Chrome Browser, please follow the below steps: 
• Open Chrome 
• Enter “chrome://flags/#origin-agent-cluster-default”
• Change the value for “Origin-keyed Agent Clusters by default” to DISABLED. 
• Then close and re-open Chrome.

Next Steps

• Technology Services will provide an update via email as soon as we have identified a viable resolution for this issue.
• If you need additional support related to this issue, please reachout to the Technology Services Desk.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions
Friday, July 21 | 5 p.m. –  Sunday, July 23 | 8 p.m.

Reason for Maintenance
Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. These systems will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound.

What You Should Know
If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

The below services will be impacted during this time:

• Service Desk Support
• Print and Copy Services (PCS)
• Media Services

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be participating in the Staff Recognition event on Friday, May 26 at 11:30 a.m. and there will be limited support available between 11 a.m. – 5 p.m. The below services will be impacted during this time: 

• Service Desk Support

• In-person student support will be available at the front desk in the lower level of Collins Library. 

• Limited phone support will be available.

• Service desk requests made via email will be returned Tuesday, May 30.
  

• Print and Copy Services (PCS)

• The PCS office will be closed during this time. 

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be at an offsite departmental retreat today, Tuesday, May 16 from 1 – 5 p.m. During this time, in-person student support will be available at the front desk in the lower level of Collins Library. Limited phone support will be available and service desk requests made via email will be returned the following morning. Please note that the PCS office will also be closed during this time. 

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu