Dear members of the Puget Sound community, Technology Services (TS) has resolved the following issue. Details on the issue and resolution are available below: myPugetSound: Unable to Access Certain Pages in Google Chrome Browser Resolved on Wednesday, October 5 | 5:30 p.m. Overview Google released an update to the Chrome browser which impacted faculty, staff, and student ability to access the HR and Finance tiles within myPugetSound. This also impacted the ability to open our Employment Opportunities page from a Google Chrome browser. TS implemented a solution that has resolved these issues. If you are still experiencing issues, please follow the below steps:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we worked to resolve this issue. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Author Archives: lmmorris
Puget Sound Website Maintenance 9/30 [COMPLETE]
Dear members of the Puget Sound community, This weekend Technology Services and Marketing and Communications transitioned our Puget Sound website to a new hosting provider. This maintenance took place earlier today and is complete. Main Campus Website: Maintenance [Complete] Saturday, September 30 For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. For support or questions about this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or 253.879.8585.
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Puget Sound Website Maintenance (No downtime) Sept 9/30 8 a.m. – 12 p.m.
Dear members of the Puget Sound community,
This weekend Technology Services and Marketing and Communications will be transitioning our Puget Sound website to a new hosting provider. There should not be any visible changes during this transition and there should not be any downtime. Main Campus Website: Maintenance WHAT YOU SHOULD KNOW:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. For support or questions about this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or 253.879.8585. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{RESOLVED] Puget Sound Network: Unable to Connect to Campus Network
Dear members of the Puget Sound community,
Technology Services (TS) has resolved the following incident. Details on the issue are available below: Puget Sound Network: Unable to Connect to Campus Network Early this morning our Infrastructure and Operations team identified a network issue that was preventing our systems from connecting to the internet. The issue was identified as a Distributed Denial-of-Service attack (DDoS) to our infrastructure, specifically to our Domain Name System (DNS) servers. This attack consumed much of our available internet bandwidth preventing users from accessing the Puget Sound network. As of 8:30 a.m. our team was able to block the malicious traffic and restore internet connectivity to the campus. For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{myPugetSound} Issue Accessing HR/FN Self Service Pages in Google Chrome Browser
Dear members of the Puget Sound community,
Technology Services (TS) is working to resolve the following issue. Details on the issue are available below: myPugetSound: Issue Accessing HR and Financials Self Service Pages in Google Chrome Browser Overview Google has released an update to the Chrome browser which has impacted the use of myPugetSound for some, but not all users. This impacts faculty, staff, and student ability to access the HR and Finance tiles within myPugetSound. This may also impact those in the HR and Finance departments as they access the Financials and Human Resources menu via the Unified Navigation icon in the upper-right-hand corner. This behavior was introduced in Chrome version 115.0.5790.171 and persists in the recent version 116. TS is working to identify why some people with this update have an error and others do not. Errors Seen in myPugetSound Below is the errant behavior seen when clicking on an HR or Finance tile:
Interim Solution
Next Steps
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{myPugetSound, PeopleSoft Campus} Planned Maintenance, Completed on Sat 7/22 | 3:30 p.m.
Dear members of the Puget Sound community, Technology Services (TS) has completed the following maintenance activities. Details on the maintenance performed are available below: Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions What You Should Know For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 21 at 5 p.m. – Sun July 23 at 8 p.m.
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions What You Should Know For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 21 at 5 p.m. – Sun July 23 at 8 p.m.
Dear members of the Puget Sound community,
Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions What You Should Know For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Technology Services Early Close on Monday July 3 @ 2:30 p.m.
Dear members of the Puget Sound community,
We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be closing early in observance of the 4th of July on Monday, July 3 at 2:30 p.m. The below services will be impacted during this time:
In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Technology Services Early Close on May 26 @ 11 a.m.
Dear members of the Puget Sound community, We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be participating in the Staff Recognition event on Friday, May 26 at 11:30 a.m. and there will be limited support available between 11 a.m. – 5 p.m. The below services will be impacted during this time:
In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
TS Department Offsite at a Retreat Tues 5/16 1-5 p.m.
Dear members of the Puget Sound community, We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be at an offsite departmental retreat today, Tuesday, May 16 from 1 – 5 p.m. During this time, in-person student support will be available at the front desk in the lower level of Collins Library. Limited phone support will be available and service desk requests made via email will be returned the following morning. Please note that the PCS office will also be closed during this time. In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
The Puget Sound Network is RESTORED
Dear members of the Puget Sound community, The Puget Sound Network has been restored and is being monitored. Thank you for your patience as we worked through this issue. The root cause of the outage is still being investigated. However, we do want to make the community aware that there is no indication that this outage is related to any cyber incident. For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you again for your patience. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Puget Sound Network Outage Update – Monday March 27
Dear members of the Puget Sound community, Thank you for your patience as we continue to work through the current campus network outage. Technology Services is still working this evening on resolving the issue. The next update will be provided by 7 a.m. tomorrow morning or earlier if new information is available. Next Scheduled Update: 7 a.m. on Tuesday, March 28, 2023 Systems Impacted:
Additional Information:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
UPDATE: Puget Sound Network Outage: Monday March 27 @ 1 p.m.
Dear members of the Puget Sound community, Technology Services (TS) is working to resolve the following incident. Details on the outage are available below: Network, WiFi, and Phones: On Campus Network Outage Monday, March 27 starting at 5:15 a.m. STATUS UPDATE:
SYSTEMS IMPACTED:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
UPDATE: Puget Sound Network Outage: Monday March 27 @ 10:35 a.m.
Dear members of the Puget Sound community, Technology Services (TS) is working to resolve the following incident. Details on the outage are available below: Network, WiFi, and Phones: On Campus Network Outage Monday, March 27 starting at 5:15 a.m. STATUS UPDATE:
SYSTEMS IMPACTED:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |