{FIELDHOUSE WI-FI}: Planned Maintenance, Tue, Oct 7, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Fieldhouse Wi-Fi: Planned Maintenance

Tuesday, October 7 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Fieldhouse WiFi

 REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring Wi-Fi access points in the Fieldhouse to improve coverage in the dance studio.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some Wi-Fi network connections in Fieldhouse will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, Oct 8, 6 a.m. – 8 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, October 8 | 6:00 a.m. – 8:00 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs) and firewalls.

  • Numerous failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is testing failovers between our ISPs and firewalls.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Oct 12, 6 a.m.-6 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 12 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Thurs, Sept 25, 6 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Thursday, September 25 | 6:00 a.m. – 8:00 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs) and firewalls.

  • Numerous failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is upgrading our primary ISP connection.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{Alumni Email} Open Technical Issue started September 19

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:


Email: Emailing Alumni email accounts from a pugetsound.edu address

Started September 19 


There is a known issue with emails going from pugetsound.edu accounts to alumni.pugetsound.edu email addresses.  We are investigating the cause and working with Microsoft to resolve the issue. 


Additional information: 

  • Only emails from pugetsound.edu accounts going to Alumni accounts are affected 
  • Alumni can still email pugetsound.edu email accounts
  • Alumni can still send and receive emails from all other external sources

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{FACILITIES B, GREEK UNITS A, D, F, H NETWORK}: Planned Maintenance, Thurs, September 11, 6:00 a.m. – 9:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Facilities Building B, Greek Row Units A, D, F & H Network: Planned Maintenance

Thursday, September 11 | 6:00 a.m. – 9:30 a.m.

SYSTEMS IMPACTED: 

  • Facilities B Network 6:00 – 7:30 a.m.

  • Unit A Network 6:00 – 7:30 a.m.

  • Unit D Network 6:00 – 7:30 a.m.

  • Unit F Network 9:00 – 9:30 a.m.

  • Unit H Network 6:00 – 7:30 a.m.

REASON FOR MAINTENANCE:

  • Technology Services will be restarting network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections the areas listed under systems impacted will go down for approximately 5-10 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, Sept 10, 6 a.m. – 7 a.m. [COMPLETE]

Posted on by
 

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, September 10 | 6:00 a.m. – 7:00 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs).

  • Approximately three failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is reconfiguring how our ISPs are connected to our network to prepare for an upgrade later this month.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, Sept 10, 6 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Wednesday, September 10 | 6:00 a.m. – 7:00 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when failing between Internet Service Providers (ISPs).

  • Approximately three failovers will take place during the maintenance window.

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue pole emergency towers

REASON FOR MAINTENANCE:

  • Technology Services is reconfiguring how our ISPs are connected to our network to prepare for an upgrade later this month.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{Northeast Campus NETWORK}: Planned Maintenance, Sun, Sep 7, 6 a.m. – 4 p.m.

Posted on by

Dear members of the Puget Sound community,

 

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

 

Northeast Campus Network: Planned Maintenance

Sunday, September 7 | 6:00 a.m. – 4:00 p.m.

 

SYSTEMS IMPACTED: 

  • Wilson Welcome Center Network 
    • from 6 a.m. – 10 a.m.
  • Kittredge, Sculpture, and Ceramics Building Network 
    • from 6 a.m. – 4 p.m.

REASON FOR MAINTENANCE:

  • Technology Services will be re-provisioning network switches to synchronize with the Juniper Mist management system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in the buildings listed above will go offline intermittently.

 

To learn more about Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don’t hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

 

{Facilities NETWORK}: Planned Maintenance, Mon, Aug 25, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

 

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

 

Facilities Network: Planned Maintenance

Monday, August 25 | 6:00 a.m. – 7:30 a.m.

 

SYSTEMS IMPACTED: 

  • Facilities Network

 

REASON FOR MAINTENANCE:

  • Technology Services will be rebooting network switches to establish remote management capabilities.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Facilities will go offline for approximately 30 minutes.

 

To learn more about Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don’t hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

 

{Communications House NETWORK}: Planned Maintenance, Thu, Aug 21, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

 

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

 

Communications House Network: Planned Maintenance

Thursday, August 21 | 6:00 a.m. – 7:30 a.m.

 

SYSTEMS IMPACTED: 

  • Communications House

 

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Communications House will go offline for approximately 30 minutes.

 

To learn more about Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don’t hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

 

{HARNED/THOMPSON, MUSIC, SCHIFF, OPPENHEIMER NETWORK}: Planned Maintenance, Wed, Aug 20, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

 

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

 

Harned/Thompson, Music, Schiff, and Oppenheimer Hall Network: Planned Maintenance

Wednesday, August 20 | 6:00 a.m. – 7:30 a.m.

 

SYSTEMS IMPACTED: 

  • Harned/Thompson Network
  • Music Network
  • Schiff Network
  • Oppenheimer Hall Network

 

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.


WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Harned/Thompson, Music, Schiff, and Oppenheimer Hall will go offline for approximately 30 minutes.

 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Thursday, Aug 14, 7 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Thursday, August 14 | 7:00 a.m. – 7:30 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when testing failovers. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue emergency towers

REASON FOR MAINTENANCE:

  • Technology Services will perform firewall failover testing to validate network redundancy after a recent change. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CERAMICS, KITTREDGE, 1514 N ALDER NETWORK}: Planned Maintenance, Thu, Aug 14, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Ceramics, Kittredge, 1514 N Alder Network: Planned Maintenance

Thursday, August 14 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Ceramics Network

  • Kittredge Network

  • 1514 N Alder Network

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Ceramics, Kittredge, and 1514 N Alder will go offline for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

 

{CAMPUS INTERNET}: Planned Maintenance, Tue Aug 12 and Wed Aug 13, 6 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Tuesday, August 12 | 6 a.m. – 7 a.m.

Wednesday, August 13 | 6 a.m. – 7 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when testing failovers. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue emergency towers

REASON FOR MAINTENANCE:

  • To improve network redundancy for continuity of operations and consistent availability of systems, Technology Services will be making configuration changes and physically moving equipment.

  • The configuration change and physical move will occur on two separate days for minimal disruption to network availability. 

  • Technology Services will perform failover testing during both maintenance windows to validate the changes. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu