Technology Services Early Close on May 26 @ 11 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be participating in the Staff Recognition event on Friday, May 26 at 11:30 a.m. and there will be limited support available between 11 a.m. – 5 p.m. The below services will be impacted during this time: 

  • Service Desk Support

    • In-person student support will be available at the front desk in the lower level of Collins Library. 

    • Limited phone support will be available.

    • Service desk requests made via email will be returned Tuesday, May 30.

  • Print and Copy Services (PCS)

    • The PCS office will be closed during this time. 

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu


Thank you, 

Lindsay Morris | Sr. Technical Program Manager 

UNIVERSITY OF PUGET SOUND 
Technology Services
1500 N. Warner St. #1068 
Tacoma, WA 98416 
T: 253.879.2854 
M:231.330.8502 

TS Department Offsite at a Retreat Tues 5/16 1-5 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be at an offsite departmental retreat today, Tuesday, May 16 from 1 – 5 p.m. During this time, in-person student support will be available at the front desk in the lower level of Collins Library. Limited phone support will be available and service desk requests made via email will be returned the following morning. Please note that the PCS office will also be closed during this time. 


In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu


Lindsay Morris | Sr. Technical Program Manager 

UNIVERSITY OF PUGET SOUND 
Technology Services
1500 N. Warner St. #1068 
Tacoma, WA 98416 
T: 253.879.2854 
M:231.330.8502 

{WI-FI and PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Apr 16, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Wi-Fi, Systems, and Applications: Planned Maintenance

Sunday, April 16 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

From 6 a.m. to 9 a.m. a firmware update will be installed on our Wi-Fi system. This will cause a Wi-Fi network outage on campus resulting in the following:

  • Internet access will be unavailable via Wi-Fi.

  • Accessing services on campus using Wi-Fi that require a network connection will not be available, including file shares, PeopleSoft, and other services.

  • Systems connected to a wired network connection will continue to work normally.

From 6 a.m. – 6 p.m., the following systems will be intermittently unavailable:

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don’t hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

The Puget Sound Network is RESTORED

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


The Puget Sound Network has been restored and is being monitored. Thank you for your patience as we worked through this issue. The root cause of the outage is still being investigated. However, we do want to make the community aware that there is no indication that this outage is related to any cyber incident.


For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you again for your patience. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Puget Sound Network Outage Update – Monday March 27

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Thank you for your patience as we continue to work through the current campus network outage. Technology Services is still working this evening on resolving the issue. The next update will be provided by 7 a.m. tomorrow morning or earlier if new information is available. 


Next Scheduled Update: 7 a.m. on Tuesday, March 28, 2023


Systems Impacted: 

  • Computers will not be able to access internet connectivity on the Puget Sound network.

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu and other sites such as Pugetsound.edu may not be accessible. 

 

Additional Information:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 


For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

UPDATE: Puget Sound Network Outage: Monday March 27 @ 1 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

STATUS UPDATE: 

  • There is currently a campus wide network outage impacting the ability to connect to the internet and Puget Sound systems. TS has additional support en route to address the issue. We do not have an updated ETA, but will continue to provide updates every 2 hours or as new information is available. 

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 
  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.
  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

ADDITIONAL INFORMATION:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

UPDATE: Puget Sound Network Outage: Monday March 27 @ 10:35 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

STATUS UPDATE: 

  • There is currently a campus wide network outage impacting the ability to connect to the internet and Puget Sound systems. The TS team has been investigating the cause of the network outage and believe it is related to a down firewall which they are currently working to remediate. TS does not have an updated ETA, but will continue to provide updates every 2 hours or as new information is available. 

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access Google drive, email, Canvas and other available Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

 

ADDITIONAL INFORMATION:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Puget Sound Network Outage: Monday March 27 @ 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

CURRENT STATUS: 

  • The TS team is onsite investigating the network outage and working to resolve the issue as quickly as possible. TS will update as new information is available. 

 

ADDITIONAL INFORMATION:

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

UPDATE:

  • 3/14/2023 at 7:25 a.m. – The scheduled firewall maintenance is now complete. Note: If you connected to GlobalProtect VPN prior to 7:02 a.m., you may need to reconnect to vpn.pugetsound.edu.


SYSTEMS IMPACTED: 

  • Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

  • GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Multiple firmware updates are required. 

  • Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m. [UPDATE]

Posted on by

University of Puget Sound

Technology Services

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

UPDATE:

  • 3/13/2023 at 7:51am: The maintenance window for Monday, March 13 has concluded. Thank you for your patience. Note: If you connected to GlobalProtect VPN prior to the conclusion of today's maintenance, you may need to reconnect to vpn.pugetsound.edu.
  • The maintenance window for Tuesday, March 14 can be expected to conclude by 7:30am.


SYSTEMS IMPACTED: 

  • Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

  • GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Multiple firmware updates are required. 

  • Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m.

Posted on by

University of Puget Sound

Technology Services

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

  • GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Multiple firmware updates are required. 

  • Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. [COMPLETE]

Posted on by

This is an updated announcement from Technology Services (TS). Please see details below:

Puget Sound Systems: Planned Maintenance

Sunday, February 19 @ 6:00 a.m. – 6:00 p.m. [COMPLETE]

SYSTEMS IMPACTED:

Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.


From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.
  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.
  • Zoom phones connected to the campus network will not work.
  • Wifi will be unavailable.
  • Wired network will be unavailable.

From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers
  • myPugetSound.edu
  • PeopleSoft Human Resources
  • PeopleSoft Financials
  • PeopleSoft Campus Solutions
  • vDesk
  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. – UPDATED

Posted on by

This is an updated announcement from Technology Services (TS). Please see details below:

Puget Sound Systems: Planned Maintenance

Sunday, February 19 @ 6:00 a.m. – 6:00 p.m.

SYSTEMS IMPACTED:

Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.


From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.
  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.
  • Zoom phones connected to the campus network will not work.
  • Wifi will be unavailable.
  • Wired network will be unavailable.

From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers
  • myPugetSound.edu
  • PeopleSoft Human Resources
  • PeopleSoft Financials
  • PeopleSoft Campus Solutions
  • vDesk
  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS and NETWORK}: Patch Maintenance, Sun Feb 19, 5:30 a.m.-6:00 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Network: Planned Maintenance

Sunday, February 19 @ 5:30 a.m. – 6:00 p.m.

SYSTEMS IMPACTED:

From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.

  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.

  • Zoom phones connected to the campus network will not work.

  • Wifi will be unavailable.

  • Wired network will be unavailable.

From 5:30 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: KACE upgrade, Monday Feb 6th 6:00 AM to 8:00 AM [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Monday, February 6th at 6:00 AM to 8:00 AM [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

·       Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

·        For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915