Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions What You Should Know For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 21 at 5 p.m. – Sun July 23 at 8 p.m.
Dear members of the Puget Sound community,
Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions What You Should Know For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Technology Services Early Close on Monday July 3 @ 2:30 p.m.
Dear members of the Puget Sound community,
We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be closing early in observance of the 4th of July on Monday, July 3 at 2:30 p.m. The below services will be impacted during this time:
In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{PUGETSOUND NETWORK}: Planned Maintenance – June 15, 8:30 p.m. – 9:30 p.m. [COMPLETE]
Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Puget Sound Network: Planned Maintenance Thursday, June 15 @ 8:30 p.m. – 9:30 p.m. [COMPLETE] UPDATE:
REASON FOR IMPACT: Technology Services (TS) will be performing critical maintenance to our campus firewalls in order to improve the security of our network. A firewall is a network security device that controls network access and traffic flows. For continued network functionality, it is important to perform maintenance on this key infrastructure component and move its operation to supported hardware and software. SYSTEMS IMPACTED:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{PUGETSOUND NETWORK}: Planned Maintenance – June 15, 8:30 p.m. – 11:30 p.m.
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Puget Sound Network: Planned Maintenance Thursday, June 15 @ 8:30 p.m. – 11:30 p.m. REASON FOR IMPACT: Technology Services (TS) will be performing critical maintenance to our campus firewalls in order to improve the security of our network. A firewall is a network security device that controls network access and traffic flows. For continued network functionality, it is important to perform maintenance on this key infrastructure component and move its operation to supported hardware and software. SYSTEMS IMPACTED:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun June 11, 6 a.m.-6 p.m. [COMPLETE]
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Puget Sound Systems and Applications: Planned Maintenance Sunday, June 11 @ 6 a.m. – 6 p.m. [COMPLETE] SYSTEMS IMPACTED:
REASON FOR IMPACT:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun June 11, 6 a.m.-6 p.m.
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Puget Sound Systems and Applications: Planned Maintenance Sunday, June 11 @ 6 a.m. – 6 p.m. SYSTEMS IMPACTED:
REASON FOR IMPACT:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Technology Services Early Close on May 26 @ 11 a.m.
Dear members of the Puget Sound community, We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be participating in the Staff Recognition event on Friday, May 26 at 11:30 a.m. and there will be limited support available between 11 a.m. – 5 p.m. The below services will be impacted during this time:
In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
TS Department Offsite at a Retreat Tues 5/16 1-5 p.m.
Dear members of the Puget Sound community, We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be at an offsite departmental retreat today, Tuesday, May 16 from 1 – 5 p.m. During this time, in-person student support will be available at the front desk in the lower level of Collins Library. Limited phone support will be available and service desk requests made via email will be returned the following morning. Please note that the PCS office will also be closed during this time. In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{WI-FI and PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Apr 16, 6 a.m.-6 p.m.
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Puget Sound Wi-Fi, Systems, and Applications: Planned Maintenance Sunday, April 16 @ 6 a.m. – 6 p.m. SYSTEMS IMPACTED: From 6 a.m. to 9 a.m. a firmware update will be installed on our Wi-Fi system. This will cause a Wi-Fi network outage on campus resulting in the following:
From 6 a.m. – 6 p.m., the following systems will be intermittently unavailable:
REASON FOR IMPACT:
ADDITIONAL INFORMATION:
For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don’t hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) Email Support: servicedesk@pugetsound.edu |
The Puget Sound Network is RESTORED
Dear members of the Puget Sound community, The Puget Sound Network has been restored and is being monitored. Thank you for your patience as we worked through this issue. The root cause of the outage is still being investigated. However, we do want to make the community aware that there is no indication that this outage is related to any cyber incident. For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you again for your patience. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Puget Sound Network Outage Update – Monday March 27
Dear members of the Puget Sound community, Thank you for your patience as we continue to work through the current campus network outage. Technology Services is still working this evening on resolving the issue. The next update will be provided by 7 a.m. tomorrow morning or earlier if new information is available. Next Scheduled Update: 7 a.m. on Tuesday, March 28, 2023 Systems Impacted:
Additional Information:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
UPDATE: Puget Sound Network Outage: Monday March 27 @ 1 p.m.
Dear members of the Puget Sound community, Technology Services (TS) is working to resolve the following incident. Details on the outage are available below: Network, WiFi, and Phones: On Campus Network Outage Monday, March 27 starting at 5:15 a.m. STATUS UPDATE:
SYSTEMS IMPACTED:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
UPDATE: Puget Sound Network Outage: Monday March 27 @ 10:35 a.m.
Dear members of the Puget Sound community, Technology Services (TS) is working to resolve the following incident. Details on the outage are available below: Network, WiFi, and Phones: On Campus Network Outage Monday, March 27 starting at 5:15 a.m. STATUS UPDATE:
SYSTEMS IMPACTED:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Puget Sound Network Outage: Monday March 27 @ 7 a.m.
Dear members of the Puget Sound community, Technology Services (TS) is working to resolve the following incident. Details on the outage are available below: Network, WiFi, and Phones: On Campus Network Outage Monday, March 27 starting at 5:15 a.m. SYSTEMS IMPACTED:
CURRENT STATUS:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |