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TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tuesday, Oct 17, 6:00 a.m. – 6:30 a.m.
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TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 8, 6 a.m.-6 p.m. [COMPLETE]
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Puget Sound Systems and Applications: Planned Maintenance Sunday, October 8 @ 6 a.m. – 6 p.m. [COMPLETE] SYSTEMS IMPACTED:
REASON FOR IMPACT:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
[RESOLVED] myPugetSound & Employment Page Issues in Google Chrome Browser
Dear members of the Puget Sound community, Technology Services (TS) has resolved the following issue. Details on the issue and resolution are available below: myPugetSound: Unable to Access Certain Pages in Google Chrome Browser Resolved on Wednesday, October 5 | 5:30 p.m. Overview Google released an update to the Chrome browser which impacted faculty, staff, and student ability to access the HR and Finance tiles within myPugetSound. This also impacted the ability to open our Employment Opportunities page from a Google Chrome browser. TS implemented a solution that has resolved these issues. If you are still experiencing issues, please follow the below steps:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we worked to resolve this issue. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 8, 6 a.m.-6 p.m.
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Puget Sound Systems and Applications: Planned Maintenance Sunday, October 8 @ 6 a.m. – 6 p.m. SYSTEMS IMPACTED:
REASON FOR IMPACT:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Puget Sound Website Maintenance 9/30 [COMPLETE]
Dear members of the Puget Sound community, This weekend Technology Services and Marketing and Communications transitioned our Puget Sound website to a new hosting provider. This maintenance took place earlier today and is complete. Main Campus Website: Maintenance [Complete] Saturday, September 30 For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. For support or questions about this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or 253.879.8585.
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Puget Sound Website Maintenance (No downtime) Sept 9/30 8 a.m. – 12 p.m.
Dear members of the Puget Sound community,
This weekend Technology Services and Marketing and Communications will be transitioning our Puget Sound website to a new hosting provider. There should not be any visible changes during this transition and there should not be any downtime. Main Campus Website: Maintenance WHAT YOU SHOULD KNOW:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. For support or questions about this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or 253.879.8585. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Planned Campus Network Maintenance Fri 9/15 | 7 p.m. – Sat 9/16 | 1 a.m.
Dear members of the Puget Sound campus community, Technology Services (TS) will be performing critical maintenance to our campus core network as we continue our efforts to transition the university to a more modern network. During this time, network connectivity both on and off campus will be intermittently unavailable as various components are moved to the new core network infrastructure. Network, WiFi, and Phones: On Campus Network Maintenance Friday, September 15 | 7 p.m. – Saturday, September 16 | 1 a.m. What You Should Know:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. For support or questions related to this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or call 253.879.8585. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{RESOLVED] Puget Sound Network: Unable to Connect to Campus Network
Dear members of the Puget Sound community,
Technology Services (TS) has resolved the following incident. Details on the issue are available below: Puget Sound Network: Unable to Connect to Campus Network Early this morning our Infrastructure and Operations team identified a network issue that was preventing our systems from connecting to the internet. The issue was identified as a Distributed Denial-of-Service attack (DDoS) to our infrastructure, specifically to our Domain Name System (DNS) servers. This attack consumed much of our available internet bandwidth preventing users from accessing the Puget Sound network. As of 8:30 a.m. our team was able to block the malicious traffic and restore internet connectivity to the campus. For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{Printing, PaperCut} Planned Maintenance, Thu Aug 31 at 7 a.m. – 9 a.m. [COMPLETE]
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Planned Maintenance: PaperCut (printing) Thursday, August 31 | 7 a.m. – 9 a.m. [COMPLETE] REASON FOR MAINTENANCE:
WHAT YOU SHOULD KNOW:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{Printing, PaperCut} Planned Maintenance, Thu Aug 31 at 7 a.m. – 9 a.m.
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Planned Maintenance: PaperCut (printing) Thursday, August 31 | 7 a.m. – 9 a.m. REASON FOR MAINTENANCE:
WHAT YOU SHOULD KNOW:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{myPugetSound} Issue Accessing HR/FN Self Service Pages in Google Chrome Browser
Dear members of the Puget Sound community,
Technology Services (TS) is working to resolve the following issue. Details on the issue are available below: myPugetSound: Issue Accessing HR and Financials Self Service Pages in Google Chrome Browser Overview Google has released an update to the Chrome browser which has impacted the use of myPugetSound for some, but not all users. This impacts faculty, staff, and student ability to access the HR and Finance tiles within myPugetSound. This may also impact those in the HR and Finance departments as they access the Financials and Human Resources menu via the Unified Navigation icon in the upper-right-hand corner. This behavior was introduced in Chrome version 115.0.5790.171 and persists in the recent version 116. TS is working to identify why some people with this update have an error and others do not. Errors Seen in myPugetSound Below is the errant behavior seen when clicking on an HR or Finance tile:
Interim Solution
Next Steps
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 13, 6 a.m.-6 p.m. [COMPLETE]
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Puget Sound Systems and Applications: Planned Maintenance Sunday, August 13 @ 6 a.m. – 6 p.m. [COMPLETE] SYSTEMS IMPACTED:
REASON FOR IMPACT:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 13, 6 a.m.-6 p.m.
Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Puget Sound Systems and Applications: Planned Maintenance Sunday, August 13 @ 6 a.m. – 6 p.m. SYSTEMS IMPACTED:
REASON FOR IMPACT:
ADDITIONAL INFORMATION:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
{myPugetSound, PeopleSoft Campus} Planned Maintenance, Completed on Sat 7/22 | 3:30 p.m.
Dear members of the Puget Sound community, Technology Services (TS) has completed the following maintenance activities. Details on the maintenance performed are available below: Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions What You Should Know For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |