TS Planned Outage Alert {PeopleSoft Financials} – Complete

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Team,
This is an update from Technology Services that the following system is updated and available online.
WHAT:  PeopleSoft Financials was taken offline for an upgrade this weekend and are now available for use.  Links to Financials items in myPugetSound are restored.
WHY:  Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.
NOTE TO USERS: Users should clear their browser’s cache before continuing work.
Steps for clearing browser cache:
Firefox
1.       Choose the History menu (top left) and select Clear Recent History
2.       From the Time range to clear: drop-down menu, choose Everything
3.       In the Details down arrow, choose the items you would like to clear
4.       Click Clear Now
5.       Quit/close all browser windows and re-open
 
Chrome
1.       In the address bar type: chrome://settings/clearBrowserData
2.       Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files
3.       From the Obliterate the following items from: drop-down menu, choose the beginning of time
4.       Click Clear browsing data
5.       Quit/close all browser windows and re-open
 
Internet Explorer
1.       Select Tools (gear icon) > Safety > Delete browsing history…
2.       Select temporary internet files and website files, Cookies and website data, and History
3.       Click Delete
4.       Quit/Close all browser windows and re-open
 
Safari
1.       From the Safari menu (top left), select Clear History and Website Data…
2.       Select the desired time range and click Clear History
3.       Go to Safari > Quit Safari to exit out of the browser completely and then re-open
 ​
If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585
 

TS Planned Outage Alert {PeopleSoft Human Resources} – Complete

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Team,
This is an update from Technology Services that the following system is updated and available online.
 
WHAT:  PeopleSoft Human Resources was taken offline for an upgrade this weekend and are now available for use.  Links to Human Resource items in myPugetSound are restored.
WHY:  Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.
NOTE TO USERS: Users should clear their browser’s cache before continuing work.
Steps for clearing browser cache:
Firefox
1.       Choose the History menu (top left) and select Clear Recent History
2.       From the Time range to clear: drop-down menu, choose Everything
3.       In the Details down arrow, choose the items you would like to clear
4.       Click Clear Now
5.       Quit/close all browser windows and re-open
 
Chrome
1.       In the address bar type: chrome://settings/clearBrowserData
2.       Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files
3.       From the Obliterate the following items from: drop-down menu, choose the beginning of time
4.       Click Clear browsing data
5.       Quit/close all browser windows and re-open
 
Internet Explorer
1.       Select Tools (gear icon) > Safety > Delete browsing history…
2.       Select temporary internet files and website files, Cookies and website data, and History
3.       Click Delete
4.       Quit/Close all browser windows and re-open
 
Safari
1.       From the Safari menu (top left), select Clear History and Website Data…
2.       Select the desired time range and click Clear History
3.       Go to Safari > Quit Safari to exit out of the browser completely and then re-open
 ​
If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585
 

 

 

Network Maintenance – 3/10/2017 [COMPLETE]

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Update:  Maintenance has been completed.
————————–
On Friday March 10th, starting at 10 PM, Network Services will be doing maintenance in the following buildings:

Field House, Baker Stadium, Aquatics Center

Network services including data, wireless and VOIP will be unavailable intermittingly for periods of 15-30 minutes.

This work is necessary for to improve network connectivity.

Thank you for your patience as we conduct this important work!

Papercut Upgrade, Printing downtime [COMPLETE]

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We will be upgrading Papercut on our print server beginning at 6 AM on Friday 2/24/17. Printing services will be unavailable during this time.  Printing services should be restored by 8 AM.

****UPDATE****

The PaperCut upgrade was successful and printing is back online.  There is a small delay with the ability to add credit to users, we expect that to be working again in the next 3 hours.

 

****UPDATE****

The ability for users to purchase printing credits is functioning properly now.  The Papercut upgrade is complete and functioning fully.

 

Internet Outage – 2/15/2017 [Resolved]

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UPDATE: K20 has informed us that the maintenance was completed as scheduled.  The total down time was less than 10 minutes.

Our main internet provider will be doing an urgent configuration change tonight from 11 PM to 1 AM to address a software bug.  The internet will be unavailable for periods of up to 5-10 minutes during this time.

Thank you

Network Maintenance for 2/18/2017 [Complete]

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UPDATE:
Network maintenance has been completed.
————————–
On Saturday 2/18/2017 from 8am to 5pm, Network Services will be doing maintenance in the following buildings:

Weyerhaeuser
Field House

Network services including data, wireless and VOIP will be unavailable for periods of 15-30 minutes in each building throughout the day.

This work is necessary for to improve network connectivity through-out the campus.

Thank you for your patience as we conduct this important work!

Network Services

Intermittent Internet Outage – 2/12/2017 [Resolved]

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UPDATE: K20 has completed their maintenance.  There should be no further disruptions to internet traffic.

———-
K20 is conducting a planned firmware upgrade on their core routers to patch a software bug.  Outage will be intermittent (less than 10 minutes) between the hours of 8 AM and 10 AM.

We will update this post once we get confirmation the K20 has completed their work.

Thank you!

Network Services

Network Maintenance 2/12/2017 [COMPLETE]

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UPDATE: Network maintenance is now complete.
Thank you!

————————–
On 2/12/2017 from 8am to 5pm, Network Services will be doing maintenance in the following buildings:

Jones
Howarth
Weyerhaeuser
Wyatt
Fieldhouse

Network services including data, wireless and VOIP will be unavailable for periods of 15-30 minutes in each building throughout the day.

This work is necessary for to improve network connectivity through-out the campus.

Thank you for your patience as we conduct this important work!

Pre-Production Server Patch Maintenance 02/12/2017 [completed]

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[update 1:30 pm. 02/12/2017] Our scheduled maintenance has been completed successfully.

[original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 02/12/2017, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

TS Outage Update: PeopleSoft Planned Refreshes [COMPLETE]

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This is a status update from Technology Services about our scheduled PeopleSoft Maintenance Refreshes 

  • Our scheduled PeopleSoft refreshes are complete.
  • This pertains to the following environments:
    • PA91DEV, CS90DEV, FN92DEV, HR92DEV
    • PA91TST, FN92TST, HR92TST, CS90TST

Need more info? Email TS-PMO@pugetsound.edu

TS Outage Update: PeopleSoft Planned Refreshes

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This is a status update from Technology Services about our scheduled PeopleSoft Maintenance Refreshes 

  • The following environments have been refreshed and are online:
    • PA91DEV, CS90DEV, FN92DEV, HR92DEV
    • PA91TST, FN92TST, HR92TST
  • Please note that the CS90TST environment remains unavailable as TS completes the refresh.

TS will communicate once CS90TST is complete.

Need more info? Email TS-PMO@pugetsound.edu

TS Planned Outage Alert: {myPugetSound}{PeopleSoft Campus} COMPLETED

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This is an update from Technology Services that the following system are updated and available online.

WHAT:  myPugetSound & PeopleSoft Campus were taken offline for an upgrade this weekend and are now available for use.

WHY:  Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.

NOTE TO USERS: Users should clear their browser’s cache before continuing work on Monday. Users may experience intermittent slowness the first business day after the upgrade. [Monday January 30th]

If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585