This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, July 23 at 9 am – 11 am

REASON FOR IMPACT: Technology Services will be applying security patches to our phone system.

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the backend servers for the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Rescheduled for Friday, July 30  @ 5 p.m. to Sunday, August 1 @ 8 p.m.

REASON FOR IMPACT: Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions. This will provide a new look and feel to myPugetSound and will bring PeopleSoft Campus Solutions to the most recent version so we have a secure and reliable environment. They will be unavailable during the planned maintenance window. 

ADDITIONAL INFORMATION:

·       Favorites: Any items that have been saved under “Favorites” via the navigator/compass icon in myPugetSound will not show under “Favorites” after the upgrade. You will need to navigate to and resave these pages after Sunday July 18th. 

·       Multiple Affiliations: If someone has multiple affiliations within the university they will need to switch between those dashboards, i.e. Staff that is also taking classes will need to switch from their default Staff dashboard to their Student dashboard. This menu is available at the top center of the page. 

·       Clear Cache Post Upgrade: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·       COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on-campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, Jul 25, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

POSTPONED

REASON FOR IMPACT: The new myPugetSound portal experience and the PeopleSoft Campus Upgrade have been postponed. A new date will be confirmed with departments next week. Technology Services experienced a technical issue which prevented us from confidently and safely moving forward with the upgrade this weekend.

We know this is not convenient and appreciate your patience as we work on a successful implementation.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 16  @ 5 p.m. to Sunday, July 18 @ 8 p.m.

REASON FOR IMPACT: Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions. This will provide a new look and feel to myPugetSound and will bring PeopleSoft Campus Solutions to the most recent version so we have a secure and reliable environment. They will be unavailable during the planned maintenance window. 

ADDITIONAL INFORMATION:

·       Favorites: Any items that have been saved under “Favorites” via the navigator/compass icon in myPugetSound will not show under “Favorites” after the upgrade. You will need to navigate to and resave these pages after Sunday July 18th. 

·       Multiple Affiliations: If someone has multiple affiliations within the university they will need to switch between those dashboards, i.e. Staff that is also taking classes will need to switch from their default Staff dashboard to their Student dashboard. This menu is available at the top center of the page. 

·       Clear Cache Post Upgrade: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·       COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on-campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

Printing: Planned Maintenance

Wednesday, July 14, 2021 from 6 am – 8 am

REASON FOR IMPACT: A critical patch is required on our print servers to ensure system security.

ADDITIONAL INFORMATION:

·         Printing will be intermittently unavailable during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Firewall Firmware Maintenance

July 11th, 2021 6am – 7am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         This was previously scheduled for July 4^th

·         Both firewalls require a firmware update.

·         Internet services and external access will be intermittent for short periods of time (less than 1-2 minutes) during the maintenance window.

·         External services such as VPN (Global Protect), vDesk access, university websites and resources will also be intermittent for short periods.

·         Internal services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Firewall Firmware Maintenance

July 4, 2021 6am – 7am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         Both firewalls require a firmware update.

·         Internet services and external access will be intermittent for short periods of time (less than 1-2 minutes) during the maintenance window.

·         External services such as VPN (Global Protect), vDesk access, university websites and resources will also be intermittent for short periods.

·         Internal services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Pugetsound.edu Website: Planned Maintenance

Friday, June 25, 2021 from 8 pm – 10 pm

REASON FOR IMPACT: Configuration changes will be made to reduce the number of errors on the site and to change the default search behavior.

ADDITIONAL INFORMATION:

·         The pugetsound.edu website will be intermittently unavailable during the maintenance window.  Downtime is expected to last approximately 5-15 minutes.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

Pugetsound.edu Website: Planned Maintenance

Saturday, June 19, 2021 from 8 pm – 10 pm

REASON FOR IMPACT: Website code updates and installation of database caching.

ADDITIONAL INFORMATION:

·         The Pugetsound.edu website will be intermittently unavailable during the maintenance window. Downtime is expected to last approximately 15-30 minutes.

·         The site code base will be updated to fix some broken pages.

·         Database caching will be installed to improve site performance.

·         Fixes for search will be implemented in the coming week.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Monday, June 7, 2021 from 5 p.m.-8 p.m.

REASON FOR IMPACT: In preparation for the upcoming login changes, work needs to be performed to transition authentication to the new system. Multi-factor authentication will be required beginning June 8^th at 6 a.m. and the new Okta dashboard will be available at https://login.pugetsound.edu.

If you experience issues this morning, please try clearing your browser cache (https://www.pugetsound.edu/about/offices-services/technology-services/help-support/self-help/clearing-browser-cache/)

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·         Canvas

·         Google Workspace

·         KACE ticketing system

·         myPugetSound

·         PeopleSoft Human Resources

·         PeopleSoft Financials

·         PeopleSoft Campus Solutions

·         VPN

·         Zoom

·         Various Puget Sound systems and applications

ADDITIONAL INFORMATION:

·         The university network, internet access, and wireless will NOT be affected.

·         Email and calendar, vDesk, campus file servers, telephones, and pugetsound.edu will NOT be affected.

·         Thank you for your patience as we conduct this important work.

·         For more information about Okta, single sign-on, or multi-factor authentication, please see https://www.pugetsound.edu/about/offices-services/technology-services/okta.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the Technology Service Desk at 253-879-8585 or servicedesk@pugetsound.edu.