Category Archives: vDesk

Campus Systems Unavailable Due to Scheduled Maintenance 05/21/2017 [completed]

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[updated 05/21/2017 9:30 a.m.] Our scheduled maintenance has been completed.

[original] Production server patch maintenance is scheduled for Sunday, May 21st, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

vDesk Outage – 05/12/17 [RESOLVED]

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1:20p – The vDesk environment is available. Thank you for your patience.

10:23a – We are experiencing an issue with our vDesk environment that is preventing people from accessing any of the vDesk clients/ resources. We are working with the vendor to resolve this issue as quickly as possible. If you would like notification when vDesk is available again, please contact the Service Desk at 253-879-8585.

Campus Systems Unavailable Due to Scheduled Maintenance 11/13/2016 [completed]

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[update 11/13/2016 10:00 a.m.] Our scheduled production server patch maintenance has been completed successfully.​​

[original] Production server patch maintenance is scheduled for Sunday, November 13, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

vDesk Upgrade 5/24/2016 [Complete]

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[Updated 5/24/2016 7:00 am] The upgrade is complete.  Thank you for your patience.

[Original Post] vDesk will be unavailable in the early hours of May 24, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu. Thank you for your patience with the upgrade process this year.

vDesk Upgrade 5/23/2016 [Delayed]

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[Updated 5/23/9:45 am] Access to vDesk has been restored. Thank you for your patience.

[Updated 5/23/2016 8:15 am] Unfortunately, there was a complication, and we were unable to complete the upgrade this morning. We are working on restoring vDesk to its former state as quickly as possible.

[Original Post] vDesk will be unavailable in the early hours of May 23, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.

vDesk Applications Not Launching 5/16/2016 [Resolved]

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[Updated 5/16/2016 9:15 am] Access to vDesk has been restored. Thank you for your patience.

[Original Post] Members of the campus community have reported that they are unable to launch vDesk applications.  They are able to sign in to vDesk, but nothing happens when they click on an application to launch it.  We apologize for the inconvenience and are working to resolve this as quickly as possible.

vDesk Upgrade 5/16/2016 [Postponed]

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[Updated 5/16/2016 7:45 am] The vDesk upgrade has been postponed to later this week.  Thank you for your patience.

[Original Post] vDesk will be unavailable in the early hours of May 16, 2016 for our scheduled annual upgrade. The upgrade should be complete by 8:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.

vDesk Unavailable Due To Scheduled Maintenance 12/21/2015

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vDesk will be unavailable while it is being upgraded on Monday, December 21 from 5 am – 7 am. The update will result in cosmetic changes only, and absolutely no different actions are required on your part. When you next login to vDesk after the upgrade, you will simply see new login and landing screens. All of the same software choices as before will appear and will function in exactly the same way.

New login screen:
vdesknew
New landing page look:
vdesknew2

If you have any questions or concerns, please feel free to contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Issues Printing to Lab Printers 9/29/2015 [Resolved]

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[Updated 9/29/2015 4:00 pm] The issues with printing have been resolved. Thank you for your patience!

[Original Post] Students have reported intermittent issues printing to lab printers. In some cases, printers are not appearing as available in print menu options from vDesk applications. We apologize for the inconvenience, and are investigating this issue to determine the root cause. Please visit (we are located in the Tech Center in the basement of the Library) or contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you are experiencing this issue.

vDesk Unavailable 8/27/2015 [Resolved]

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[Updated 8/27/2015 2:00 pm] Access to vDesk has been restored. Thank you for your patience.

[Original Post] Members of the campus community have reported that they are unable to login to vDesk. They receive a “Please verify your username and password and try logging on again” error. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.

Password Synchronization Not Working 8/17/2015

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Member of the campus community have reported that our Puget Sound account password synchronization process does not seem to be working. If you change your Puget Sound password in Cascade, it is not currently automatically syncing over to Webmail, PeopleSoft, myPugetSound, and other systems.

We apologize for the inconvenience and are working to resolve this issue. In the meantime, if you reset your password in Cascade, please also manually reset it in Webmail (which will also sync over to PeopleSoft and myPugetSound). If you have any further questions, please feel free to contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

vDesk applications unavailable from off-campus 5/15/2015 [Resolved]

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Access to vDesk has been restored. Please contact the Technology Service Desk if you experience any difficulty accessing vDesk.  We apologize again for the inconvenience.

[Original Post] We have received reports from members of the campus community who are off-campus using Mac OS 10.10 (Yosemite) that they are unable to launch vDesk applications.  They receive a certificate error, and the application does not launch. We have not yet received reports from members who are using other versions of the Mac OS or Windows, but they may be affected as well. On-campus access to vDesk has been unaffected.

We apologize for the inconvenience and are working to resolve this issue as quickly as possible.