vDesk applications unavailable from off-campus 7/13/2014 [Resolved]

[Updated 7/15/2014 2:22 pm] Off-campus access to vDesk was restored around 7:30 am this morning. Thank you for your patience!

[Original post] Some members of the campus community have reported that they are unable to launch vDesk applications from off-campus. They receive the error message “an error occurred while making the requested connection.” Access to vDesk from on-campus is not affected. We appreciate your patience as we investigate this issue, and apologize for the inconvenience.

vDesk Issues 10/3/13 [Resolved]

[Updated 10/8/13, 2:50 p.m.] After applying yesterday’s update, we are no longer seeing the types of issues experienced with vDesk in recent days. If you do experience any problems using vDesk or other technology on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!

[Updated 10/7/13, 12:20 p.m.] We believe we have identified the issue causing the problems listed below with vDesk. We will be making an update to the system this afternoon that we hope will provide a resolution. More information will be posted as we have it. Thank you again for all your patience with this process!

[Original Post] We are seeing a variety of issues with vDesk, including the inability to save files, see printers, and open applications and files from network shares. We are working to identify and resolve these issues as quickly as possible. Thank you so much for your patience.

StudentFiles Server Issue 9/17/13 [Resolved]

[Updated 12:59 p.m.] The StudentFiles server has been refreshed which should resolve the types of issues reported earlier. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any further problems. Thank you!

[Original Post] Some students and faculty have reported issues accessing their files on the StudentFiles server (aka Alexandria). This has also affected students who were using vDesk applications to access files on that server.

We are looking into the issue and hope to have a resolution shortly. We apologize for the inconvenience and thank you for your patience.

Password Synchronization Issue 8/26/2013 [Resolved]

[Updated 8/26/2013 11:00 a.m.] Password synchronization is functional. Please contact the Technology Service Desk at 253.879.8585 for assistance if you were affected by this issue.

[Original Post] Password synchronization is currently not functional. Password changes made in Cascade will not carry over to other Puget Sound systems (email, PeopleSoft, vDesk, Moodle). We are working to resolve this as quickly as possible and apologize for the inconvenience.

Production Server Patch Maintenance for 6/9/2013 [Canceled]

[Updated]  Production Patch Maintenance for 6/9/2013 has been canceled. The next scheduled Production Patch Maintenance is tentatively scheduled for 7/14/2013.

[Original] The Production Server Patch Maintenance is scheduled for 6/9/2013.  Most services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on FacultyFiles, StaffFiles, and StudentFiles)
  • Database applications that include Cascade
  • Web services such as www.pugetsound.edu,  Mahara, and Moodle
  • vDesk
  • Print Services
  • Optimize production servers and services

Pre-production Patch Maintenance for 5/30/2013 [Completed]

[Updated  5/30/2013, 9:05 am]  Pre-Production Patch Maintenance has been completed.  A separate notification of the Production Patch Maintenance will be posted at a later date.

[Original]  Pre-Production Patch Maintenance is scheduled for 5/30/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 6/9/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.

This should not affect any production services such as:

 

Email

Personal and departmental file shares (on Alexandria and Merlin2)

Database applications

Web services such as: Moodle

Print Services

vDesk

 

An update will be posted once server maintenance has been completed.

[Resolved] VDesk Problems 5/1/13

[Updated 10:23 PM] The vDesk application launch problem has been resolved.

Users are experiencing a problem when launching certain applications, most notably Firefox, on vDesk. We are currently troubleshooting the problem.

We apologize for the inconvenience.

 

[Completed] Production Server Patch Maintenance – Sunday, 3/10/2013

The Production Server Patch Maintenance has been completed. There is no scheduled patch maintenance for the months of April and May.

The production server patch maintenance is scheduled for Sunday, 3/10/2013, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications that include Cascade
  • Web services such as Moodle
  • vDesk
  • Print Services

Note: The Optimize servers are excluded from this Server Patch Maintenance Window.

An update will be posted once server maintenance has been completed. Also as a reminder of Sunday being Day Light Savings time, of Springing forward one hour.

[Completed] Pre-production Patch Maintenance for 2/28/2013 from 7 am to 9 am.

The Pre-Production Patch Maintenance has been completed. The next scheduled maintenance is for Production servers on 3/10/2013. A separate blog will be posted.

The Pre-Production Patch Maintenance is scheduled for 2/28/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 3/10/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.

This should not affect any production services such as:

Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications
Web services such as: Moodle
Print Services
vDesk

An update will be posted once server maintenance has been completed.