Category Archives: Scheduled Outages

Campus Systems Unavailable Due to Scheduled Maintenance 07/10/2016 [completed]

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[update 07/10/2016 12:45 p.m.] The single sign on component of Cascade has been finished.

This concludes our planned patch maintenance and database migration for this weekend.

[update 07/10/2016 11:55 a.m.] We’re nearly complete with our work except for the single sign on component in Cascade is still outstanding. This will only affect users attempting to log into Cascade via the web. The other back-end processes in Cascade are verified operational.

Our database migration to the new storage array was successful and PeopleSoft is fully operational.

The rest of our production systems have been successfully patched.

An update will be made when the single sign on component has been fixed. This is expected to be resolved this afternoon.

[original] Production server patch maintenance is scheduled for Sunday, July 10, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Pre-Production Server Patch Maintenance 6/12/2016 [complete]

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[Updated 6/12/2016 12:10 pm] Our scheduled pre-production server patch maintenance has been completed successfully.

[Original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 6/12/2016, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Campus Systems Unavailable Due to Scheduled Maintenance 06/05/2016 [complete]

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[Update 06/05/2016 12:08 p.m.] Our scheduled production server patch maintenance has been completed successfully.​​

[Original] Production server patch maintenance is scheduled for Sunday, June 5, from 3:00 a.m. until noon During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

vDesk Upgrade 5/24/2016 [Complete]

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[Updated 5/24/2016 7:00 am] The upgrade is complete.  Thank you for your patience.

[Original Post] vDesk will be unavailable in the early hours of May 24, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu. Thank you for your patience with the upgrade process this year.

vDesk Upgrade 5/23/2016 [Delayed]

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[Updated 5/23/9:45 am] Access to vDesk has been restored. Thank you for your patience.

[Updated 5/23/2016 8:15 am] Unfortunately, there was a complication, and we were unable to complete the upgrade this morning. We are working on restoring vDesk to its former state as quickly as possible.

[Original Post] vDesk will be unavailable in the early hours of May 23, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.

vDesk Upgrade 5/16/2016 [Postponed]

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[Updated 5/16/2016 7:45 am] The vDesk upgrade has been postponed to later this week.  Thank you for your patience.

[Original Post] vDesk will be unavailable in the early hours of May 16, 2016 for our scheduled annual upgrade. The upgrade should be complete by 8:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.

[CANCELED] Campus Systems Unavailable Due to Scheduled Maintenance 05/08/2016

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[Update 05/04/2016] This scheduled maintenance has been canceled. It will be rescheduled for a different Sunday and a new announcement will be made.

[Original] Production server patch maintenance is scheduled for Sunday, May 8, from 3:00 a.m. until noon During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Firewall Maintenance 2/17/2016

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Technology services will be doing an update on our firewalls to address a security vulnerability. This work will take place on February 17th, at 5am.

This WILL effect internet access temporarily as the firewalls will need to be rebooted.  The expected down time for each firewall is about 5 minutes.

Internal access will continue to function as normal.

Pre-Production Server Patch Maintenance 2/14/2016 [Complete]

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[Update 2/14/2015 4:45 PM] Our scheduled pre-production server patch maintenance has been completed successfully.

Pre-Production Server Patch Maintenance is scheduled for Sunday, 2/14/2016, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Campus Systems Unavailable Due to Scheduled Maintenance 01/10/2016

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[Update 1/10/2015 9:00 PM] We have nearly completed our production patch maintenance.  All systems have been fully patched as of 11:40 AM except for one portion of Exchange (our email and calendar system).  We expect to have that portion finished up tomorrow.  We do not expect that it will have any impact on end users. We’ll post an update to the blog when the final portion has been completed. If you experience any difficulties please contact the service desk at x8585.

[Original] Production server patch maintenance is scheduled for Sunday, January 10, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

vDesk Unavailable Due To Scheduled Maintenance 12/21/2015

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vDesk will be unavailable while it is being upgraded on Monday, December 21 from 5 am – 7 am. The update will result in cosmetic changes only, and absolutely no different actions are required on your part. When you next login to vDesk after the upgrade, you will simply see new login and landing screens. All of the same software choices as before will appear and will function in exactly the same way.

New login screen:
vdesknew
New landing page look:
vdesknew2

If you have any questions or concerns, please feel free to contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Pre-Production Server Patch Maintenance 12/13/2015

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[Update 12/13/2015 1:30 PM] Our scheduled pre-production server patch maintenance has been completed successfully.

Pre-Production Server Patch Maintenance is scheduled for Sunday, 12/13/2015, from 8 a.m. to 5pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Campus Systems Unavailable Due to Scheduled Maintenance 11/15/2015

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[Update 11/15/2015 9:20 AM] Our scheduled production server patch maintenance has been completed successfully.

Production server patch maintenance is scheduled for Sunday, November 15, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

Campus Internet Unavailable 4-6 a.m. Friday, 10/30/2015 [Complete]

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[Updated 6:10 a.m.] The tests were completed and the campus internet returned to service about 5:40 a.m.

[Original] Campus internet service will be unavailable during the morning of Friday, October 30th from 4 to 6 a.m. This outage is necessary to perform testing on the maximum performance of our internet link.

Thank you for your patience and cooperation with our efforts to ensure the integrity of our internet service.

Internet unavailable Thursday 10/22/2015n 4:00 a.m. to 5:30 a.m. [Cancelled]

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[Updated 4:24 a.m.] This test was cancelled due to unforseen circumstances

[Original] The internet service for campus will be unavailable from 4 a.m. to 5:30 a.m. as testing is performed on that link. This work is necessary to ensure optimal performance of the internet for the university.

Thank you for your patience with this process.