Category Archives: Announcements

Puget Sound Network Outage Update – Monday March 27

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Thank you for your patience as we continue to work through the current campus network outage. Technology Services is still working this evening on resolving the issue. The next update will be provided by 7 a.m. tomorrow morning or earlier if new information is available. 


Next Scheduled Update: 7 a.m. on Tuesday, March 28, 2023


Systems Impacted: 

  • Computers will not be able to access internet connectivity on the Puget Sound network.

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu and other sites such as Pugetsound.edu may not be accessible. 

 

Additional Information:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 


For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

UPDATE: Puget Sound Network Outage: Monday March 27 @ 1 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

STATUS UPDATE: 

  • There is currently a campus wide network outage impacting the ability to connect to the internet and Puget Sound systems. TS has additional support en route to address the issue. We do not have an updated ETA, but will continue to provide updates every 2 hours or as new information is available. 

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 
  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.
  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

ADDITIONAL INFORMATION:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

UPDATE: Puget Sound Network Outage: Monday March 27 @ 10:35 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

STATUS UPDATE: 

  • There is currently a campus wide network outage impacting the ability to connect to the internet and Puget Sound systems. The TS team has been investigating the cause of the network outage and believe it is related to a down firewall which they are currently working to remediate. TS does not have an updated ETA, but will continue to provide updates every 2 hours or as new information is available. 

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access Google drive, email, Canvas and other available Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

 

ADDITIONAL INFORMATION:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Puget Sound Network Outage: Monday March 27 @ 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

CURRENT STATUS: 

  • The TS team is onsite investigating the network outage and working to resolve the issue as quickly as possible. TS will update as new information is available. 

 

ADDITIONAL INFORMATION:

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m.

Posted on by

University of Puget Sound

Technology Services

Technology Services (TS) will be performing critical network maintenance Monday March 13th, 2023 and Tuesday March 14th, 2023 from 5:30 a.m. – 8 a.m. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access will be intermittently unavailable for short periods of time (~2-5 minutes) during the maintenance window

  • GlobalProtect VPN will be intermittently unavailable

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Multiple firmware updates are required. 

  • Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk at (253) 879-8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. [COMPLETE]

Posted on by

This is an updated announcement from Technology Services (TS). Please see details below:

Puget Sound Systems: Planned Maintenance

Sunday, February 19 @ 6:00 a.m. – 6:00 p.m. [COMPLETE]

SYSTEMS IMPACTED:

Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.


From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.
  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.
  • Zoom phones connected to the campus network will not work.
  • Wifi will be unavailable.
  • Wired network will be unavailable.

From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers
  • myPugetSound.edu
  • PeopleSoft Human Resources
  • PeopleSoft Financials
  • PeopleSoft Campus Solutions
  • vDesk
  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. – UPDATED

Posted on by

This is an updated announcement from Technology Services (TS). Please see details below:

Puget Sound Systems: Planned Maintenance

Sunday, February 19 @ 6:00 a.m. – 6:00 p.m.

SYSTEMS IMPACTED:

Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.


From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.
  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.
  • Zoom phones connected to the campus network will not work.
  • Wifi will be unavailable.
  • Wired network will be unavailable.

From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers
  • myPugetSound.edu
  • PeopleSoft Human Resources
  • PeopleSoft Financials
  • PeopleSoft Campus Solutions
  • vDesk
  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS and NETWORK}: Patch Maintenance, Sun Feb 19, 5:30 a.m.-6:00 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Network: Planned Maintenance

Sunday, February 19 @ 5:30 a.m. – 6:00 p.m.

SYSTEMS IMPACTED:

From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:

  • Internet access will be unavailable on campus.

  • Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.

  • Zoom phones connected to the campus network will not work.

  • Wifi will be unavailable.

  • Wired network will be unavailable.

From 5:30 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers. 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

  • For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions, please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: KACE upgrade, Monday Feb 6th 6:00 AM to 8:00 AM [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Monday, February 6th at 6:00 AM to 8:00 AM [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

·       Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

·        For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

{PUGETSOUND SYSTEMS}: KACE upgrade, Monday Feb 6th 6:00 AM to 8:00 AM

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Monday, February 6th at 6:00 AM to 8:00 AM

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Kace Ticketing system

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be upgrading the version of KACE.

ADDITIONAL INFORMATION:

·       Viewing, Updating, and Adding Tickets in KACE will not be available during the window.

·        For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.


~Barton

Barton Janes

Server System Administrator

Technology Services

University of Puget Sound

253-879-3915

Google Mail & Calendar: Sign up for Shared Mailbox Training

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Google Mail & Calendar: Sign up for Shared Mailbox Training

As part of the transition to Google Mail and Calendar, Technology Services (TS) will be converting departmental/shared email accounts to Google Groups on January 4, 2023. Please sign up for one of the below training sessions to learn more about how to manage Shared Mailboxes and Distribution Lists in Google. 

Google Groups Trainings:

o   Thursday, December 15 @ 11 a.m. Registration Link

o   Tuesday, December 20 @ 1 p.m. Registration Link

o   Tuesday January 3 @ 11 a.m. Registration Link

For more information on Technology Services transition to Google Mail and Calendar or to view a list of Frequently Asked Questions, please visit our Google Mail and Calendar Transition Project Page.

Thank you,

Google Mail TS Communications Team

Margot Casson

Lindsay Morris

Faithlina Abeshima

Bea Padilla

Alyssa Humphreys

 

{PUGETSOUND NETWORKS}: Unplanned Outage Thompson Hall 1st Floor Wi-Fi Monday, 12 December 2022 [COMPLETE]

Posted on by
This is an announcement from Technology Services (TS). Please see details below:
Puget Sound Networks: Unplanned Outage Thompson Hall 1st Floor Wi-Fi
Monday, 12 December 2022 [COMPLETE]
SYSTEMS IMPACTED: Wireless Network 1st Floor Thompson Hall
REASON FOR IMPACT: Power over Ethernet Injector Hardware Failure
SOLUTION: Patched around failed hardware device to restore network access. Wireless access points in Thompson Hall are working correctly.
ADDITIONAL INFORMATION:
·    This only affects users on the first floor of Thompson Hall
​·       ​​The university network, internet access and wireless in other campus locations are NOT affected. 
·​        Technology Services is working to remediate the outage
·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{PUGETSOUND SYSTEMS}: Unplanned Outage Thompson Hall 1st Floor Wi-Fi Monday, 12 December 2022

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Networks: Unplanned Outage Thompson Hall 1st Floor Wi-Fi

Monday, 12 December 2022 

SYSTEMS IMPACTED: Wireless Network 1st Floor Thompson Hall

REASON FOR IMPACT: Power over Ethernet Injector Hardware Failure

ADDITIONAL INFORMATION:

·    This only affects users on the first floor of Thompson Hall

​·       ​​The university network, internet access and wireless in other campus locations are NOT affected. 

·​        Technology Services is working to remediate the outage

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{myPugetSound} {login.pugetsound.edu}: Post Patch Maintenance – Clear Browser Cache

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

myPugetSound: Post Maintenance Information – Clear Browser Cache

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS completed routine patch maintenance on our Puget Sound production servers this past weekend. As a result of the maintenance activities, you may not be redirected to myPugetSound after logging into login.pugetsound.edu. If this occurs please try clearing your browser cache and this should resolve the issue.

ADDITIONAL INFORMATION:

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 11, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

​This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 11, 2022 from 6 a.m.-6 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.