Category Archives: Announcements

{PeopleSoft HR System} Planned Maintenance Complete

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has completed the following maintenance activities. Details on the maintenance performed are available below:


Planned Maintenance for the PeopleSoft HR System is Complete. 

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Resources Information System. It was unavailable during the maintenance window, which included self service items such as entering time in myPugetSound. 

WHAT YOU SHOULD KNOW:

  • If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conducted this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance – Fri Nov 10 | 5 p.m. – Sun, Nov 12 | 8 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: PeopleSoft HR System

Friday, November 10 | 5 p.m. –  Sunday, November 12 | 8 p.m.

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Resources Information System. It will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound. 

 

WHAT YOU SHOULD KNOW:

  • Time Entry and Time Approval will not be available during the maintenance window. 

  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Resources System.

  • If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance – Fri Nov 10 | 5 p.m. – Sun Nov 12 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: PeopleSoft HR System

Friday, November 10 | 5 p.m. –  Sunday, November 12 | 8 p.m.

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Resources Information System. It will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound. 

 

WHAT YOU SHOULD KNOW:

  • Time Entry and Time Approval will not be available during the maintenance window. 

  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Resources System.

  • If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{vDesk/VMware Horizon}: Planned Maintenance, Thu Nov 2, 1 p.m.-3 p.m. [DELAYED, WILL RESCHEDULE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: vDesk (VMware Horizon)

Thursday, November 2 | 1 p.m. –  3 p.m. [DELAYED, WILL RESCHEDULE]

REASON FOR MAINTENANCE: 

  • Technology Services needs to update our vDesk environment (VMware Horizon) to a more recent version so we have a secure and reliable environment.

 

WHAT YOU SHOULD KNOW:

  • The vDesk upgrade is being delayed.
  • vDesk has been rolled back to the previous version and is available for use.
  • A new maintenance window will be scheduled in the near future.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{vDesk/VMware Horizon}: Planned Maintenance, Thu Nov 2, 1 p.m.-3 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: vDesk (VMware Horizon)

Thursday, November 2 | 1 p.m. –  3 p.m.

REASON FOR MAINTENANCE: 

  • Technology Services needs to update our vDesk (VMware Horizon) to a more recent version so we have a secure and reliable environment.

 

WHAT YOU SHOULD KNOW:

  • vDesk will be temporarily unavailable during the maintenance window.

  • When using HTML access, the login screen for vDesk will look different after the work is complete:

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tuesday, Oct 17, 6:00 a.m. – 6:30 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) will be performing critical network maintenance Tuesday October 17, 2023 from 6:00 a.m. – 6:30 a.m. [COMPLETE] Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Updates are required to address a high severity vulnerability. 

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tuesday, Oct 17, 6:00 a.m. – 6:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) will be performing critical network maintenance Tuesday October 17, 2023 from 6:00 a.m. – 6:30 a.m. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our security appliances (firewalls).

 

ADDITIONAL INFORMATION:

  • Updates are required to address a high severity vulnerability. 

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 8, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 8 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

[RESOLVED] myPugetSound & Employment Page Issues in Google Chrome Browser

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has resolved the following issue. Details on the issue and resolution are available below:


myPugetSound: Unable to Access Certain Pages in Google Chrome Browser 

Resolved on Wednesday, October 5 |  5:30 p.m.


Overview

Google released an update to the Chrome browser which impacted faculty, staff, and student ability to access the HR and Finance tiles within myPugetSound. This also impacted the ability to open our Employment Opportunities page from a Google Chrome browser. TS implemented a solution that has resolved these issues. 


If you are still experiencing issues, please follow the below steps: 

  • Clear browser cache 
  • Close all open Google Chrome browser windows 
  • Re-open Google Chrome browser and try again

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we worked to resolve this issue. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 8, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 8 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Puget Sound Website Maintenance 9/30 [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


This weekend Technology Services and Marketing and Communications transitioned our Puget Sound website to a new hosting provider. This maintenance took place earlier today and is complete.


Main Campus Website: Maintenance [Complete]

Saturday, September 30


For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


For support or questions about this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or 253.879.8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Puget Sound Website Maintenance (No downtime) Sept 9/30 8 a.m. – 12 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound
Dear members of the Puget Sound community,

This weekend Technology Services and Marketing and Communications will be transitioning our Puget Sound website to a new hosting provider. There should not be any visible changes during this transition and there should not be any downtime.

Main Campus Website: Maintenance
Saturday, September 30 | 8 a.m – Noon

WHAT YOU SHOULD KNOW:

  • Access to private pages may be limited during the maintenance window
  • There should not be any visible changes during this transition and there should not be any downtime

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support or questions about this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or 253.879.8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Planned Campus Network Maintenance Fri 9/15 | 7 p.m. – Sat 9/16 | 1 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,


Technology Services (TS) will be performing critical maintenance to our campus core network as we continue our efforts to transition the university to a more modern network. During this time, network connectivity both on and off campus will be intermittently unavailable as various components are moved to the new core network infrastructure.


Network, WiFi, and Phones: On Campus Network Maintenance

Friday, September 15 | 7 p.m. –  Saturday, September 16 | 1 a.m.


What You Should Know:  

  • All on campus network connectivity, including access to systems hosted on campus, such as myPugetSound and network shares, as well as Internet will be intermittently unavailable.
  • Systems requiring network connectivity on the Puget Sound campus, such as physical phones and printers will be intermittently unavailable.
  • GlobalProtect VPN will be unavailable. 
  • Internet access (WiFi and Ethernet) will be intermittently unavailable.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. For support or questions related to this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or call 253.879.8585. 


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{RESOLVED] Puget Sound Network: Unable to Connect to Campus Network

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This logo identifies the Technology Services department within the University of Puget Sound
Dear members of the Puget Sound community,

Technology Services (TS) has resolved the following incident. Details on the issue are available below:

Puget Sound Network: Unable to Connect to Campus Network
Friday, September 8 | 6:45 a.m. – 8:30 a.m.

Early this morning our Infrastructure and Operations team identified a network issue that was preventing our systems from connecting to the internet. The issue was identified as a Distributed Denial-of-Service attack (DDoS) to our infrastructure, specifically to our Domain Name System (DNS) servers. This attack consumed much of our available internet bandwidth preventing users from accessing the Puget Sound network.  As of 8:30 a.m. our team was able to block the malicious traffic and restore internet connectivity to the campus.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{Printing, PaperCut} Planned Maintenance, Thu Aug 31 at 7 a.m. – 9 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: PaperCut (printing)

Thursday, August 31 | 7 a.m. –  9 a.m. [COMPLETE]

REASON FOR MAINTENANCE: 

  • Technology Services needs to update our PaperCut printing to a more recent version so we have a secure and reliable environment.

 

WHAT YOU SHOULD KNOW:

  • Printing, scanning, and managing PaperCut account balances will be intermittently unavailable during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu