This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Refreshes: Planned Maintenance

Thursday, January 24 @ 6 a.m. – Friday, January 25 @ 5 p.m.

SYSTEMS IMPACTED:  

·         DEV Refreshes:

o   Impact: The following PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

o   Duration: Thursday, November 29^th all day

·         TST Refreshes:

o   Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

o   Duration: Friday, November 30^th all day

REASON FOR IMPACT: Refreshing our databases is part of our standard practices to maintain a reliable environment.

ADDITIONAL INFORMATION:

·         Communications about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.

·         Communication about maintenance for PRD environments are routed through the TS Communications Listserv.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Puget Sound Systems and Applications: Planned Maintenance was performed on Sunday, January 13, 2019 and is now completed.

    Steve

Steve Dawson

Technology Services

Office: ext 3394

Mobile: 757-234-1801

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Planned Thomas Hall network outage to repair malfunctioning power equipment

January 10, 2019 from 5:00pm to 5:15pm COMPLETE

REASON FOR IMPACT: Network systems and services will be offline from 5:00pm to 5:15pm in Thomas Hall this evening to replace a network card in a battery backup system. The system must be powered down to replace the network card. All networked systems will be offline for approximately 15 minutes including: wired, wireless, phones, networked security/fire equipment. Network Services was able to replace the retired equipment without taking network services offline. There was no outage.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Planned Thomas Hall network outage to repair malfunctioning power equipment

January 10, 2019 from 5:00pm to 5:15pm

REASON FOR IMPACT: Network systems and services will be offline from 5:00pm to 5:15pm in Thomas Hall this evening to replace a network card in a battery backup system. The system must be powered down to replace the network card. All networked systems will be offline for approximately 15 minutes including: wired, wireless, phones, networked security/fire equipment.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Inbound and outbound phone calls do no function

January 9, 2019 from 12:30pm to 3:00pm RESOLVED

REASON FOR IMPACT: No inbound or outbound phone calls are completing the dialing process. Callers attempting to dial in to campus may be met with no dial tone, a busy tone, or an error message. Users attempting to dial outbound will experience a busy tone. All internal calling is fully functional. No cause is known at this time. Our telephone provider identified and isolated an issue and resolved it by about 12:45pm and continued working to monitor the situation. We’ve been notified that the issue is completely resolved.

ADDITIONAL INFORMATION:

·         Network Services is working with our telephone provider to resolve the issue as soon as possible.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Inbound and outbound phone calls do no function

January 9, 2019 from 12:30pm to ongoing

REASON FOR IMPACT: No inbound or outbound phone calls are completing the dialing process. Callers attempting to dial in to campus may be met with no dial tone, a busy tone, or an error message. Users attempting to dial outbound will experience a busy tone. All internal calling is fully functional. No cause is known at this time.

ADDITIONAL INFORMATION:

·         Network Services is working with our telephone provider to resolve the issue as soon as possible.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, January 13, 2019 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday, January 13^th, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

    Steve

Steve Dawson

Technology Services

Office: ext 3394

Mobile: 757-234-1801

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent Building Internet and Phone Outages

December 20, 2018 from 11:18 a.m. to 11:25 a.m.

REASON FOR IMPACT: During the timeframe indicated, Technology Services noticed that some network equipment in the Memorial Fieldhouse, Aquatics, Trimble and Thomas Hall lost power and experienced brief network and phone outages as a result. We do not have a cause for why our equipment lost power, though network and phones should all be available at this time.

ADDITIONAL INFORMATION:

·       Windy and inclement weather may cause power outages in our area, which can impact our networking and computer equipment. Technology Services recommends that you save your computer work often.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

vDesk: System Maintenance – COMPLETE

Wednesday, December 19, 2018 from 1:00 p.m. to 2:00 p.m.

REASON FOR IMPACT: Technology Services has completed the vDesk upgrade and it should be available for use.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

vDesk: System Maintenance

Wednesday, December 19, 2018 from 1:00 p.m. to 3:00 p.m.

REASON FOR IMPACT: Technology Services will be upgrading our vDesk environment. During this maintenance window, access to vDesk will be intermittent and you may be logged out of the vDesk environment. For minimal disruption we recommend that you wait to use vDesk until after 3:00 p.m.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This an announcement from Technology Services regarding scheduled Patch Maintenance. Please see details below.

SCHEDULED MAINTENANCE:  PeopleSoft DEV and TST Environments [COMPLETE]

SYSTEMS IMPACTED:

o   DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

o  TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

REASON FOR IMPACT: 

o    Standard maintenance to maintain a secure, reliable environment

Please let us know if you have any questions or concerns.

This is a message from Technology Services regarding upcoming scheduled Patch Maintenance. Please see details below.

PEOPLESOFT DEV & TST:  Patch Maintenance

Thursday, December 13th:  6 a.m. – 7 p.m. 

SYSTEMS IMPACTED:

·       DEV: All PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

·       TST: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

REASON FOR IMPACT

·       Standard maintenance to maintain a secure, reliable environment

Please let us know if you have any questions or concerns.

Lindsay Morris  |  TS Director of Project Management 

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

Moodle: System Maintenance

Friday, December 7 from 7:30 a.m. to 7:45 a.m.

REASON FOR IMPACT: Technology Services will be performing maintenance on Moodle (moodle.pugetsound.edu) during this window that will enable the use of Turnitin during the spring semester. TS anticipates that the outage for Moodle will be less than 5 minutes, although Moodle may be inaccessible for the full 15 minutes as needed.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Network / Phone Outage in Thomas Hall

November 30 from 6:00pm – 6:15pm

REASON FOR IMPACT: The network / phone system will be taken offline in Thomas Hall to replace a faulty battery backup system that partially failed earlier this week.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.