This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 19, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance [COMPLETE]

Thursday, April 9^th, 2020 at 5AM

REASON FOR IMPACT:

Our internet provider K20 needs to upgrade the firmware in their equipment (router) to address a bug and will also need to perform a reboot. 

ADDITIONAL INFORMATION:

·        Campus internet connectivity will be impacted intermittingly (~five minutes) while the router is rebooting. 

·        External access to Puget Sound web sites, email and VPN will be intermittent during this brief maintenance.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

​​​​​

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance [Rescheduled]

Thursday, April 9^th, 2020 at 5AM

REASON FOR IMPACT:

Our internet provider K20 needs to upgrade the firmware in their equipment (router) to address a bug and will also need to perform a reboot. 

ADDITIONAL INFORMATION:

·        Campus internet connectivity will be impacted intermittingly (~five minutes) while the router is rebooting. 

·        External access to Puget Sound web sites, email and VPN will be intermittent during this brief maintenance.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

​​​​​

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance

Wednesday, April 8^th, 2020 at 5AM

REASON FOR IMPACT:

Our internet provider K20 needs to upgrade the firmware in their equipment (router) to address a bug and will also need to perform a reboot. 

ADDITIONAL INFORMATION:

·        Campus internet connectivity will be impacted intermittingly (~five minutes) while the router is rebooting. 

·        External access to Puget Sound web sites, email and VPN will be intermittent during this brief maintenance.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

​​​​​

This is an announcement from Technology Services (TS). Please see details below.

Network: Planned Wireless Outage

Wednesday, February 19 at 5 a.m.-5:30 a.m.

REASON FOR IMPACT: Technology Services is updating the wireless network. Connecting to the campus and guest network via a wireless device will not work during the maintenance window. Hard wired devices such as desk phones, desktops, card access to the buildings, and elevator emergency phones will not be impacted.

ADDITIONAL INFORMATION:

·         If you have a concern related to the maintenance window please contact the TS Service Desk via phone at 253-879-8585 or via email at servicedesk@pugetsound.edu.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Sunday, February 9, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 9, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Server/Network Battery System: System Replacement

Saturday, January 25 @ 6:30 a.m. – Monday, January 27 @ 5 p.m.

REASON FOR IMPACT: To ensure a reliable computing environment Technology Services will be replacing half of our primary battery backup systems that support our core server and network infrastructure.

ADDITIONAL INFORMATION:

·         No downtime is expected.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Campus Solutions: System Maintenance [COMPLETE]

Wednesday, January 15 from 12:10 p.m. to 12:20 p.m.

REASON FOR IMPACT: Technology Services needs to reboot the PeopleSoft Campus Solutions system to resolve an error with provisioning in our Account Management system. If you are logged into PeopleSoft Campus Solutions you may be logged out of the system or receive an error during the maintenance window.  

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Campus Solutions: System Maintenance

Wednesday, January 15 from 12:10 p.m. to 12:20 p.m.

REASON FOR IMPACT: Technology Services needs to reboot the PeopleSoft Campus Solutions system to resolve an error with provisioning in our Account Management system. If you are logged into PeopleSoft Campus Solutions you may be logged out of the system or receive an error during the maintenance window.  

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

\Stafffiles: Instructions for Accessing StaffFiles/Network Shares After Recent Upgrade

Tuesday December 17 @ 7:30 a.m.

REASON FOR IMPACT: Technology Services (TS) migrated the file server wnfs03 [//StaffFiles] to a new server. If someone is not able to access files, connect to //stafffiles or connect to a network share on a Windows machine, Technology Services suggests taking the following steps:

1) Click the Start Menu, type "cmd", right click on "Command Prompt" and click "Run As Administrator"

2) In the new window, type: "ipconfig /flushdns" (without the quotes) then hit "Enter" on your keyboard

3) If that does not work, please restart your computer

4) You can also try re-mapping your network share: https://www.pugetsound.edu/files/resources/mapping-to-a-network-share-2.pdf

5) If you need further assistance, please call 253-879-8585

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Wnfs03: Planned Server Migration

Friday December 13 @ 5 p.m. – Monday December 16 @ 7:30 a.m.

REASON FOR IMPACT: Technology Services will be migrating the file server wnfs03 to a new server this weekend.

ADDITIONAL INFORMATION:

·         Files written over the maintenance period may not be available when the new server is put into production.  Technology Services will retain data written over the weekend on the old server and move it after the migration to the new server is complete.

·         Please reboot your system if you are unable to access files after the maintenance is complete.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent Internet Connectivity Concerns [RESOLVED]

December 11, 2019 at 12:45 p.m. – 1:47 p.m.

REASON FOR IMPACT: Technology Services has noticed intermittent issues with Internet/Network connectivity. Some users may have experienced issues connecting to the internet. Our vendor for network connectivity experienced a short outage and the issue has been stabilized. The vendor has engineers investigating the cause.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent Internet Connectivity Concerns

December 11, 2019 at 12:45 p.m.

REASON FOR IMPACT: Technology Services has noticed intermittent issues with Internet/Network connectivity. Some users may experience issues connecting to the internet. We will send out an update via the TS Communications list when we have more information or if we experience any other Internet issues.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.